Interstate Landscaping, Inc.

Review: To whom it may concern:

The first problem: The merchant fail to honor the contract which signed by both parties on 9/11/2012,.On 10/12/2012 the merchant started my project but delayed mutiple times on merchant own convinience.On 05/21/2013 he didn't want to complete the job of Page 3 and Page 4 in the contract. The total cost of uncompleted job is $7900 which includes replacing front steps ( $6900 in Page 3) and rebuilt 1/4 circle wall ($ 1000 in Page 4). The total cost of contact is $ 38900 and merchant collected total $33150. The money left for me to finish project is $ 38900- $ 33150=$ 5750. From the contract merchant need left me $7900 to finish the rest of the project. Clearly the merchant own me $7900-$5750= $2150.

The second problem: Work performed was outside the terms of the contract. The merchant charged $1700.00 for "pouring concrete". This work was not in the original contract. It was not preapproved by me. I was not asked by the merchant to verify that concrete was indeed poured. I still don't know if the job was done.Since the merchant threatend to adandon the project if I did not pay the amount,I initially agreed to pay half of the amount in order for him to continue with the project. since the merchant proceeded to violate the contract and not complete the entire project, I should not pay for a work that I did not authorize and that I could not even verify after the fact.

The third problem: The merchant has failed to correct billing errors. The merchant billed $400 for removal of a blue spruce tree which he didn't do. I need credit for that amount, The merchant billed $375 for "tighten up walkway retaining wall" which was not done. Because I requested to rebuild new wall. I need credit for that amount. The merchant charged $18.75 per sqare foot front walkawy total 250 sq ft. However only 210 sq ft was completed. He left big gap more than 40 sq ft sorunding the front steps unfinished, As such the merchant overcharged me $750 ($18.75x40).

The fourth problem: The failure to provide a estimate for repair upon request. The merchant lost my only garage door remote control. He offer pay $ 35 for a replacement. [redacted] does not garanty the security and safety by just change a new remote control. [redacted] quoted $400 to replace the garage door opener. This money should justifiable be paid by the merchant.

The aforementioned information cleraly prove that merchant own me total amount of $ 4075 ( $2150+$400+$375+$750+$400)Desired Settlement: I hope that the merchant can honor the contract .Pay back the money which belongs to me first. Then I can move on to find other merchant to finish my project. Clearly when I ask the [redacted] to send new merchant to estimate the cost to finish the job which was uncompleted . Only replacing the front steps will cost me $11000 to $14000 by two diffrent company. I hope the merchant can reponse to this matter.

Business

Response:

{Please see handwritten attachment.}

Consumer

Response:

To whom it may concern:

I mentioned total four problems in my first letter to Revdex.com caused by merchant which he avoids responding to as following:

1) The merchant fail to honor the contract which signed by both parties on 9/11/2012.

2) The work performed was outside the terms of the contract.

3) The billing errors (overcharged).

4) The failure to provide an estimate for repair (replacement) upon request.

The merchant’s letter on the right upper side corner showing 8/18/13 which is the one he responded to the complaint which I filed to Credit Card Company not to the Revdex.com. Due to the credit card company doesn’t care the four problems which in my Revdex.com’s letter. The credit card company only cares the payment for the work that has been completed. The merchant used the revised contract without my authorization and creative way to itemize the completed work and inflated price to confuse the banker to keep my complaint pending forever. That is why I have to file the complaint to Revdex.com as the next steps.

The letter from merchant on 8/18/13 included a lot of fake information. It caused lot confusion. I will spend some time to response this letter.

1: The statement on merchant’s letter “I collected payment as project was completed. As phases of project were completed I asked for payment. A review of contract will show that I itemized every step/phase of the project.” (Line 1- Line 4 merchant’s letter page 1). If this statement was true I couldn’t complain that merchant overcharged me. But the merchant didn’t tell the truth.

1) The way to collect payment was clearly written down on the original contract which in the attachment “4 payments of $8225 due as project progress with 4th payment due on the job completion”. (Line 8 to Line 11 contract Page 4).Please checks the attachment of original contract. If merchant honored the contract as a good Company he should not asked me to pay him the last $ 8225 until the job completion. This means that the max amount money which he could get from me is $ 30675 [ $ 38900(Line 5 contract Page 4) - $ 8225= $30675]. But he collected $ 33150. This means that he already overcharged me $2475 ($ 33150-$ 30675= $2475).

2) The merchant is so aggressive to ask for money. On the day we signed the contract the merchant asked me to pay him $6000 immediately on 9/11/2012 but he started me job on 10/12/13. On the first day 10/12/13 noon time he asked me to pay him $ 8000. At that time I didn’t know what project he completed yet. But the contract showing “due as project progress.” To honor the contract I had to pay him. I wish at that time he told me that I only pay him as project was completed.

3) I don’t understand the meaning of “As phases of project were completed I asked for payment” (Line 2 to Line 3 merchant’s letter Page 1). I only could assume that each page in the contract is one phase. Let’s check now :

Page1 was completed then he asked $ 13900 (On the right lower corner of contract Page 1).

Page 2 which he claimed that was completed (which is partial completed) He asked $ 17485.

Page 3 he didn’t do anything.

Page 4 he didn’t do anything.

This means that he could charge me $13900+ $ 17485=$ 31385. But this number is questionable due to partial completion.

2: The statement “I absolutely completed the sidewalk extension on the left side of the stairs.” (Line 5 to Line 6 page 1) is not true.

1) The merchant may misunderstand the sidewalk on the left side of the stairs. But he did bring the other issue. On the contract “Install 33’ long x 44” wide paver walk to access lower patio area.” (Line 12 to line 13 contract page 2). If the merchant referred to this side walk which he competed .I agree that he did it please check attachment of Picture 1). But when I measured recently I was shocked because this walkway only 20’ long x 41” wide. Let checks how much he overcharges me. Base on the contract he charged me 130 sq ft total $ 2375(line 12 contract Page 2) $18.27/ sq ft. But 33’ x 44”= 121 sq ft. On the contract he already overcharge me 130 sq ft – 121 sq ft = 9 sq ft x$ 18.27 = $164.43. He really overcharged me on this walkway is 130 Sq ft – 68 sq ft ( 20’ x 41”) = $ 1126. The merchant can go measure it if he has questions.

2) The walkway extension on the left side surrounding the front steps which is part of the front walkway please check the attachment of picture 1) showing big gap. The front walkway he charged me 250 sq ft total $ 4680( line 1 to line 2 contract page 2) but he only completed 210 sq ft. I asked merchant pay back 250 sq ft- 210 sq ft= 40 sq ft x $ 18.75 ( $ 4680/250 sq ft) = $ 750.

3: The statement on merchant’s letter from Line 7 to Line 18 on page 1 tries to confuse the third party.

1) The merchant mention $ 30675 ( Line 10 page 1) that means he knew that is only money which he should get in the contract.

2) The merchant mention “The whole project cost is $ 38900 with the additional work not included in contract.” That means the other number he put there is not included in original contract.

4: The statement on the merchant’s letter from Line 1 to line 11 on page 2 is partial truth.

1) ”Total work contracted $ 39750.” The merchant knew that is not in the original contract please checking the attachment of the original contract. But he did revise the contract by himself without my authorization.

2) “ I only collected $ 33150.” The merchant knew that he only should collect $ 30675 but how could he collected $ 33150. That means that he forced me to pay him ahead of the project completion. Now the merchant need pay $ 2475 back to me without project completion.

5: The statement on the merchant’s letter from Line 12 to line 15 on page 2 is unacceptable reason to abandon my project.

1) “Not because of my ability but because of the way the steps & porch were built.” If merchant worry this part of the project at the first day he should check this part at the beginning as he did the last day and honest told me that he couldn’t do it then we stop there at the beginning. But he did all other easy stuff and overcharged me until the last minutes that are not right way to do the business. That means failing to honor the contract. This will cost me $ 14000 to just replace the front steps which show on attachment 4). The merchant with 37 years working experience knew that to replace the front steps will cost more than his discount price. This is possible reason for merchant to give up my project in this way he can keep the overcharged money instead lose the money to finish it. Does any company like this should hold liability to the financial burden of customer?

6: The statement on the merchant’s letter from Line 16 to Line 19 on page 2 is big problem of this contract.

1 In the original contract the merchant inflated a lot of estimation as I have explained as No.2 & 1) in this letter as an example. We didn’t pay attention to each items price in the contract only to the total discount price. But now the merchant want to itemize the each payment. How can anyone figure out the each item on discount price? That is why I refuse to do that at beginning.

2 The miscalculation and discount price make it is difficult for me to find a way to ask my money back.

The discount price for whole contract is $ 38900( Line 5 contract Page 4).

No discount price is $41520 [$ 14425( page 1 right lower corner)+$ 17485( Page 2 right lower corner) + $ 8610 (page 3 right lower corner) + $ 1000 ( $ 37900 bottom page 3 minus $ 38900 Line 5 page 4) = $41520 .] How much I should ask for the credit ($ 8610 or $ 6900) to replace the front steps? But I just ask for $ 6900 the merchant should understand that.

7: The statement on the merchant’s letter from Line 19 to Line 23 on page 2 doesn’t mean anything.

1) The owner of the company after signed the contract with the customer should Honor the contract otherwise 37 years experience means nothing to me.

8: The statement on the merchant’s letter from Line 1 to Line 3 on page 3 is true.

1) Because the merchant give me hard time too many times I have to let him communicate with credit card service. The merchant used the revised contract without my authorization and inflated numbers to claim that he didn’t own me any money. But why he wants to settle with me at $1500 (much less than I can accept) on his massage? This means that merchant knew that he own me money.

9: The statement on the merchant’s letter from Line 4 to line 8 on page 3 is not true.

1) The blue spruce tree is not removed. The merchant charged me $ 400 which need pay back. Please check the attachment of picture 2).

2) The partial of the front walkway in the front of the steps was not finished. The merchant charged $ 750 which need pay back to me. Please check the attachment of picture 1).

3) The front steps the merchant didn’t do anything but he charged extra $ 2150 toward this project which need pay back to me.

4) The front walkway retaining wall is not there to be tighten up which the merchant charged me $375 need pay back to me. Please check the attachment of picture 3).

10: The statement on the merchant letter from Line 9 to Line 12 on page 3 is not fair.

1) The merchant lost my garage door remote control for security reason he need pay me $ 400 not just $35.

11: The statement on the merchant letter from Line 13 to Line 23 on page 3 is understandable.

1) I did ask for more money after the merchant fail to Honor the contract to finish the whole project. I have to pay more money to other merchant to complete the unfinished project. The merchant knew that when he broke the contract.

12: The statement on the merchant’s letter from Line 1 to Line 8 on page 4 is not true.

1) The extra works which were not in the original contract had been done by merchant without charge. Please check the contract Page 2 show no discount price on it. Because instead of getting discount price we asked merchant to do some works without charge which he agreed with us. The merchant knew that is the part of the project discount. He cannot use this free work (which is not free) to deny any overcharge especially not doing the charged work which includes removing the blue spruce tree.

2) I am the costumer who is so nice to him. The merchant got the extra money and wasted my time and still refuse to pay the money back to me.

13: The statement on the merchant’s letter from Line9 to Line 11 on page 4 is not responsible.

1) The $ 850 for concrete work which not included in the original contract and the merchant did notify me before he did that. I refused to pay him at beginning but the merchant thread me not going to finish my project. I have to make deal with him to pay him $ 850. But he find the irresponsible way not to finish my project why I have to honor this amount money to merchant.

2) The money which I asked $ 4075 on the first letter to Revdex.com is reasonable much less than I initially asked from credit card Company. The merchant should take responsibility to pay this amount of money back.

3) If the merchant willing to pay $ 4075. I will forgive the merchant fail to honor the original contract which cost me a lot more to finish his uncompleted work.

Thank you.

Consumer

Response:

{Please see attachments}