International Technical Support Corporation

We had received a call from [redacted] as he was not able to use his printer (epson stylus RPrinter), the reason behind this was that the drivers for the printer on the machine had crashedWe had suggest [redacted] the support plan and he opted for fixing this issue under One Time Fix for both computers for which he had paid $210, in addition to this we had suggested [redacted] to install ONS software which optimizes the computer for both his devices As per the process we had assigned technician to [redacted] who started the clean up of the junk and unwanted programs and started the driver update processSince the first installation attempt failed we went ahead with standard process of restarting the devicesAfter getting connected again we requested [redacted] if he has the CD available which would have saved some timeBut since he didn't have the CD available we went ahead with manual set upPost which the devices were required to be rebooted for the changes t take effectThis was standard trouble shooting step, post which the last resort was restoring the device older date At this point [redacted] who was co operative till then decided that it was late and asked for refund after discussion [redacted] agreed call back following dayWhen we the dialogue was initiated on the following morning [redacted] confirmed that printer was working but asked for refundAs a process the issue was fixed we have refunded the charge for ONS Software which was due to be installed once the printer issue was resolvedThe reason we didn't process a full refund in this was the [redacted] didn't let us fix the issue on which we agreedAs a company we believe in 100% customer satisfaction and would have refunded [redacted] the entire amount if we were not able to fix the issueAs proof of work flow [redacted] has a restoration point on his device which was created on the day he registered with us Please feel to reach us incase futher information is required

Revdex.com:On today's date 032015, I received a full refundI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

I tried to get help directly from Linksys, but somehow was redirected to this site and typed in my problem and they said they would have tech call me backThe tech called back and said he need remote access to fix the problemI was reluctant but I did so anywayHe went through a few thing of which I watched and then said I needed a program over $I said noI said I would give them$and they said noI said I didn't want their program, he downloaded the trial version of Privacy EssentialI said I didn't want it and to disconnectThey disconnected but It was a total scamI deleted the program and hope they didn't leave any thing else in my system such as a TrojanThe person was definitely from IndiaThe US Government should be investigating this company and have it shut down

I called Epson for problems with my computer freezing up when I tried to print pictures from computer to new printer while I was on hold for an epson tech support, they suggested going to their techsupport website and getting further help I did, and was recommended to call ###-###-####, for help Gary, the gentleman that helped me had a foreign accent, and wanted control of my computer to see the problem He said that he could not help me unless I let him access it and see the issues Thus, the problem, he said, was a network issue and I asked if he was saying I needed some protection I was going to have to pay for?!? Of course, I thought, $280, and to minutes to load it I said no, I was going to further investigate his company before I would give him that option Then, the HigH pressure sales came!!! Definitely a scam! And I let him access my computer for minutes, I am so upset! He said he was located at [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: To the reply of International Technical Support Corporation I can only repeat that I would never let them touch my computers againNot only did they work on them for four hours instead of two as they suggestedBut after that time they went for a five minute break at about 9:pm which stretched to about twenty minutesAt that time I switched them of only to realize they were as slow as at the beginning and no printer on either oneThe printer driver never crashed but the printer rejected generic cartridges that had been working beforeThere were plenty of restore points from before, but the printer only worked after I put new cartridges inMy grandson who started in a computer shop just three month ago fixed both computers in a matter of fifteen minutes, showed me how to clean junk and both a running almost like newThe installation disc for the printer I still have and put it in on their request, but that didn’t help eitherBut the driver for my Epson printer can be downloaded for free from their web siteThere were four useless drivers on one computer after their tinkeringSo much for 100% customer satisfaction Yours [redacted] [Your Answer Here] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi [redacted] , We have been in touch with [redacted] and tried to fix his issue againSince [redacted] didn't find the services as per satisfaction we went ahead and refunded the service charge in his accountThis charge has been successfully transferred in [redacted] ***'s account /> As a organization we believe in 100% customer satisfaction the reason behind refusing the charge first time was that during the complaint [redacted] was not willing to let our [redacted] s check the issueSince he let us check the issue second time, we went ahead and fixed these issues and refunded the amount as promised in the earlier email to [redacted] *** Regards, Customer Service Team [redacted] * [redacted]

We have been in touch with [redacted] since [redacted] march and did manage to resolve the issue resolve the issue on the [redacted] MarchSince the issuecropped up again and [redacted] was not willing to let us work on the system we have processed a refund for him.As an organization we track customer satisfaction closely and since in this case [redacted] was not satisfied we have processed refund for him.Regards,Customer Service TeamInternational Technical SupportCorporation [redacted] * [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted] ...

Revdex.com:At this time, I have not been contacted by International Technical Support Corporation regarding complaint ID [redacted] .Sincerely, [redacted] People from ITSC call to perform service on my pc, they don't call in regard to my complaintThank you, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

As explained in earlier email, the work was done and due for closure if *** *** would have co operatedAs sign of commitment the technicians worked on *** *** computer past the working hours as stated by *** *** in the earlier emailWe have tried to reach *** *** for discussing the issue but he has not answered any calls from our disputes team.
As a special case we have taken approval from our disputes and billing team and processed refund of remaining $in *** *** account and this amount should reflect in his cards within business days.
ITSC Customer Care Team

I was having problems with my *** Router, I called *** and they forwarded my call to International Technical Support Corporation I was told that ITSC was accredited *** support but that is not the case As with the other complaints there were too many unusual questions asked; they did fix my router but also downloaded a 'cleaning' program but did not get rid of the virus My next step is to contact them and cancel my subscription Also, I was told that the person I talked with was in NY but a lot of the accents heard in the background do not sound Northeastern US

Revdex.com:At this time, I have not been contacted by International Technical Support Corporation regarding complaint ID *** ***
I am responding to an email I received today from your office
I have not heard anything further from this company I would appreciate my correspondence to you below from March ** be included in any record regarding my complaint Sincerely,** ** ***

We had served the customer twice and the issues were duly resolvedHowever as an organization we believe in 100% customer satisfactionWe have reached out to the customer and closed the complaint as per satisfactionWe have issued a refund via check which be reaching the customer within a weeks
time.Regards,Customer Service TeamInternational Technical Support Corporation*** *** *** *** ** ***
*** *** * ***

Dear [redacted],
We had provided [redacted] support on [redacted] May 2014 for the first time and then also resolved issues with her IE on [redacted] May 2014. Post that here has no service request pending from the customer's end. We have tried to speak to customer to clarify the situation and...

during the conversation she told us that they searched on internet for our number and called for support. As per our records there has not been any calls from the registered numbers and both our toll free numbers are working properly. We save our toll free numbers ###-###-#### and ###-###-#### on customer desktop and they can reach us 7 days a week between 9.00 am -6.00 pm (EST). There is a very high probability that customer might have called a different provider after searching on internet as the search results are dynamic and the purchase date mentioned is not as per our records. 
As an organization we believe in 100% customer satisfaction therefore we have informed [redacted] that we will initiate a refund via Cheque. 
Regards,
ITSC Customer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: To the reply of International Technical Support Corporation I can only repeat that I would never let them touch my computers again. Not only did they work on them for four hours instead of two as they suggested. But after that time they went for a five minute break at about 9:40 pm which stretched to about twenty minutes. At that time I switched them of only to realize they were as slow as at the beginning and no printer on either one. The printer driver never crashed but the printer rejected generic cartridges that had been working before. There were plenty of restore points from before, but the printer only worked after I put new cartridges in. My grandson who started in a computer shop just three month ago fixed both computers in a matter of fifteen minutes, showed me how to clean junk and both a running almost like new. The installation disc for the printer I still have and put it in on their request, but that didn’t help either. But the driver for my Epson printer can be downloaded for free from their web site. There were four useless drivers on one computer after their tinkering. So much for 100% customer satisfaction
Yours
[redacted]

[Your Answer Here][redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We had received a call from [redacted] as he was not able to use his printer (epson stylus R200 Printer), the reason behind this was that the drivers for the printer on the machine had crashed. We had suggest [redacted] the support plan and he opted for fixing this issue under One Time...

Fix for both computers for which he had paid $210, in addition to this we had suggested [redacted] to install ONS software which optimizes the computer for both his devices. 
As per the process we had assigned technician to [redacted] who started the clean up of the junk and unwanted programs and started the driver update process. Since the first installation attempt failed we went ahead with standard process of restarting the devices. After getting connected again we requested [redacted] if he has the CD available which would have saved some time. But since he didn't have the CD available we went ahead with manual set up. Post which the devices were required to be rebooted for the changes t take effect. This was standard trouble shooting step, post which the last resort was restoring the device older date. 
At this point [redacted] who was co operative till then decided that it was late and asked for refund after discussion [redacted] agreed call back following day. When we the dialogue was initiated on the following morning [redacted] confirmed that printer was working but asked for refund. As a process the issue was fixed we have refunded the charge for ONS Software which was due to be installed once the printer issue was resolved. The reason we didn't process a full refund in this was the [redacted] didn't let us fix the issue on which we agreed. As a company we believe in 100% customer satisfaction and would have refunded [redacted] the entire amount if we were not able to fix the issue. As proof of work flow [redacted] has a restoration point on his device which was created on the day he registered with us.
Please feel to reach us incase futher information is required.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:On today's date 03/**/2015, I received a full refund. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]