Today I received my personal goods after 6 months and I am writing this email to inform you that the service that you provided was humiliating and a disaster in all its meanings taking into consideration the customer service, communication, hidden costs, and the delay of the shipment.
The story starts when I requested to reroute my shipment from New York in the USA to Athens in Greece. My shipment arrived from Doha, Qatar through FDC to New York, USA, I requested the shipment to be stored in your warehouse with a monthly storage fee $282.50 plus one-time warehouse in/out fee $250 as agreed by both parties.
When I decided to reroute the shipment to Athens, Greece instead of transporting it to Indianapolis which was already paid for, I received a surprised email from your Agent with a quote of $9,000 to ship my stuff from New York to Athens which is not in line with the market price as all other companies nearby quoted $5,000.
Having received this quotation, I immediately requested another shipping company nearby to pick my consignment from your warehouse and thereafter transport it to Athens, Greece (Door to Door) for a fee of $5,000 only.
Surprisingly, your agent wrote to me informing me that I must pay a fee of $2,200 plus the cost of the storage before he releases my consignment to the new company. I told him that he can keep the transportation charges from New York to Indianapolis (which is not needed any more and already paid to my previous agent in Doha, Qatar), but he insists to black mail me by holding my shipment and keeping on charging me storage fees, knowingly that I am in the position of no choice.
Your Agent refused to discuss any possibility of reducing his quotation, but rather threatened me to increase the price and delay my shipment if I did not agree. FDC in Qatar (FDC) interfered and tried to negotiate the cost with him, but unfortunately, failed to change his decision.
When the shipment arrived in Rotterdam, your Agent put it on hold without even informing me, which caused an additional 3-week delay.
This was one of the bad experience dealing with your company and especially with such an Agent because he has no interpersonal and customers services skills and he was very rude thinking that making additional cost of $2,200 from one customers was an achievement, while in fact is that he made your company loses not only one customer by also my friends and friends of my friends as I will spread the word around of what I have endured.
I believe that writing the above is less than what really happened, and I experienced in the last 6 months, which is the time that the shipment took to arrive.
I will be sharing my experience in any way I can and inform others to think twice before using your company for any future shipment.
Thank you for such a bad experience and humiliating service.
The free storage was in our contract as part of origin.The customer fails to pay on time, with no additional fees.The customer didn’t comply with payment terms as per sign contract.11/ [redacted] the customer paid only 50% of his invoice.11/ [redacted] the customer email to us, “Thanks ***, I'll put the check in the mail tomorrowI am sending it to you, as I did before, right?”11/ [redacted] the customer clam to pay to our agent overseas in order to expedite his door delivery.12/ [redacted] payment received by our agent.What have we done wrong by waiting so much for payment?
IMN, provide all evidence of shipment volume once customer goods place on the pallet ion warehouse.We can provide with dock receipt that will proof shipment volume.All THC fees were excluded in our sign contract.Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:The business needs to follow the basics of integrity and respect its customer from starting point to the end of the shipping process, and respond responsively and respectivelyThe customer is not looking for moneyCustomer just wants to pay the actual costs of shipping (based on the contract), not additional charges - The customer is talking about the actual size of the itemsThe company's manager called through a company's business line in early August 2014, and officially notified customer about the exact size of the items which was cubic feet, a few days after packing and shipping the items to their storage.- The business changed the announced total size from cubic feet to about cubic feet- The customer knows he is responsible for THT and custom fees at destinationWhy business does not want to pay for LCL and document processing? Why should the customer pay Less Container Load (LCL) when the business has charged customer for door-to-door services.- The business needs to answer its significant delay of delivery from the date of formal payment (August **, 2014) to the date of asking for more money in destination (through his agent) to release the items (November *, 2014) while they estimated four weeks of shipping and delivery [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The claim that no one from International Movers Network told me the shipment would take six weeks is a lie Prior to our shipment being picked up, [redacted] told me we could expect the shipment to take six weeks Any claim to the contrary is a blatant attempt at deception The offer we received gave no indication of a time limit for the shipment to reach its destination If it had been stated that there would be additional charges after four weeks, we would have known before that something wasn't right The shipment did not even reach the country of destination within four weeks, to say nothing of clearing customs and being delivered to us These facts make it difficult to believe that this could be anything but a willful padding of the offer to make it appear less expensive than it was going to be The most innocent explanation possible is that it was a gross miscalculation and thus dereliction of duty to the customer International Movers Network should be held liable for the additional expenses which were incurred In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The story starts when I requested to reroute my shipment from New York in the USA to Athens in Greece. My shipment arrived from Doha, Qatar through FDC to New York, USA, I requested the shipment to be stored in your warehouse with a monthly storage fee $282.50 plus one-time warehouse in/out fee $250 as agreed by both parties.
When I decided to reroute the shipment to Athens, Greece instead of transporting it to Indianapolis which was already paid for, I received a surprised email from your Agent with a quote of $9,000 to ship my stuff from New York to Athens which is not in line with the market price as all other companies nearby quoted $5,000.
Having received this quotation, I immediately requested another shipping company nearby to pick my consignment from your warehouse and thereafter transport it to Athens, Greece (Door to Door) for a fee of $5,000 only.
Surprisingly, your agent wrote to me informing me that I must pay a fee of $2,200 plus the cost of the storage before he releases my consignment to the new company. I told him that he can keep the transportation charges from New York to Indianapolis (which is not needed any more and already paid to my previous agent in Doha, Qatar), but he insists to black mail me by holding my shipment and keeping on charging me storage fees, knowingly that I am in the position of no choice.
Your Agent refused to discuss any possibility of reducing his quotation, but rather threatened me to increase the price and delay my shipment if I did not agree. FDC in Qatar (FDC) interfered and tried to negotiate the cost with him, but unfortunately, failed to change his decision.
When the shipment arrived in Rotterdam, your Agent put it on hold without even informing me, which caused an additional 3-week delay.
This was one of the bad experience dealing with your company and especially with such an Agent because he has no interpersonal and customers services skills and he was very rude thinking that making additional cost of $2,200 from one customers was an achievement, while in fact is that he made your company loses not only one customer by also my friends and friends of my friends as I will spread the word around of what I have endured.
I believe that writing the above is less than what really happened, and I experienced in the last 6 months, which is the time that the shipment took to arrive.
I will be sharing my experience in any way I can and inform others to think twice before using your company for any future shipment.
Thank you for such a bad experience and humiliating service.
The free storage was in our contract as part of origin.The customer fails to pay on time, with no additional fees.The customer didn’t comply with payment terms as per sign contract.11/ [redacted] the customer paid only 50% of his invoice.11/ [redacted] the customer email to us, “Thanks ***, I'll put the check in the mail tomorrowI am sending it to you, as I did before, right?”11/ [redacted] the customer clam to pay to our agent overseas in order to expedite his door delivery.12/ [redacted] payment received by our agent.What have we done wrong by waiting so much for payment?
IMN, provide all evidence of shipment volume once customer goods place on the pallet ion warehouse.We can provide with dock receipt that will proof shipment volume.All THC fees were excluded in our sign contract.Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:The business needs to follow the basics of integrity and respect its customer from starting point to the end of the shipping process, and respond responsively and respectivelyThe customer is not looking for moneyCustomer just wants to pay the actual costs of shipping (based on the contract), not additional charges - The customer is talking about the actual size of the itemsThe company's manager called through a company's business line in early August 2014, and officially notified customer about the exact size of the items which was cubic feet, a few days after packing and shipping the items to their storage.- The business changed the announced total size from cubic feet to about cubic feet- The customer knows he is responsible for THT and custom fees at destinationWhy business does not want to pay for LCL and document processing? Why should the customer pay Less Container Load (LCL) when the business has charged customer for door-to-door services.- The business needs to answer its significant delay of delivery from the date of formal payment (August **, 2014) to the date of asking for more money in destination (through his agent) to release the items (November *, 2014) while they estimated four weeks of shipping and delivery [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The claim that no one from International Movers Network told me the shipment would take six weeks is a lie Prior to our shipment being picked up, [redacted] told me we could expect the shipment to take six weeks Any claim to the contrary is a blatant attempt at deception The offer we received gave no indication of a time limit for the shipment to reach its destination If it had been stated that there would be additional charges after four weeks, we would have known before that something wasn't right The shipment did not even reach the country of destination within four weeks, to say nothing of clearing customs and being delivered to us These facts make it difficult to believe that this could be anything but a willful padding of the offer to make it appear less expensive than it was going to be The most innocent explanation possible is that it was a gross miscalculation and thus dereliction of duty to the customer International Movers Network should be held liable for the additional expenses which were incurred In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]