International Currency, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10242990, and find that this resolution is satisfactory to me Sincerely, *** ***

Revdex.com:
Complaint ID problem has been resolved billing adjustment was made.Sincerely,
*** ***

We regret any unpleasant experience that Mr*** had with International Currency L.L.C.. It is our intention and responsibility to make sure that every customer is pleased with their purchase and enjoys their relationship with us. Our records indicate that Mr***
was contacted by his representative on April at 10:a.m(cst)He was told of a particular coin that we had found, that he was missing, from his collection. Mr*** agreed to purchase the coin. On April 21 at 9:a.m(cst), Mr*** called back that same representative and expressed his unhappiness with the order. He said that "he hated the design on the coin and never would have ordered it." Therefore, "we must have just sent it to him" His representative reminded him of the April phone callHowever, Mr*** was promptly issued a return number. At this point, Mr*** asked for return postageHe was also reminded that although we paid for the postage for it to be shipped to him, we do not pay for return postage. Our day return period is for the amount of the purchase, not the return postage. This return policy is on the front and back of every invoice that he has ever received from us. In summary, Mr*** purchased the coin on April at 10:a.m.. He called to return the coin on April at 9:a.m. and was promptly given a return number. Although International Currency has no negligence in this matter, we still desire to be gracious to everyone who does business with us. Therefore, we are issuing a check for the return postage.*** ***

Prior to writing this email, I immediately had a representative call Mr. [redacted].  Our representative explained why he didn't receive his order and why his assumptions as to why he didn't receive his order were incorrect.  He apologized for the misunderstanding and said he was going to call...

first thing in the morning and retract his complaint.  I also spoke with Jay last night and she said that I still needed to write a detailed response as to what happened.  My response is as follows:
 
     In February, Mr. [redacted] insisted that he not receive any emails, calls, or advertisements.  He also said that he no longer wanted to do business with International Currency L.L.C.. When Mr. [redacted] placed his order we were overwhelmed with phone calls from that particular advertisement. The calls were so overwhelming that our normal procedure that would immediately make us aware of his "no business" status was delayed.  When he called back to check on his order he was informed of his self imposed "no business" status and that is why his order had not been processed. (We certainly understand any frustration Mr. [redacted] may have had at this point. We normally can make him aware of the problem immediately, instead of being delayed.)  At that time, Mr. [redacted] did not ask to have his "no business" status changed instead he immediately hung up the phone and contacted the B.B.B..
     As soon as we heard about the complaint a representative called Mr. [redacted] and explained that his assumptions (as listed in his complaint) about I.C.L.L.C. being out of coins was incorrect. He was reminded that he had insisted on not doing business with I.C.L.L.C. and that was the reason his order was not processed.  He was also told that if it was no longer his request to have a "no business" status that we would be happy to fulfill his order.  Mr. [redacted]  had his status changed and his order was immediately processed.  Mr. [redacted] was polite and very understanding and said that he was going to call the B.B.B. and retract his complaint first thing in the morning. 
 
 
I hope this helps,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10242990, and find that this resolution is satisfactory to me.
Sincerely,
[redacted] [redacted]

Mr, [redacted] received his package that he called and ordered on 6-13-2016.  He then called and requested a return number.  He was issued a return number immediately and International Currency paid for the return postage.     Mr. [redacted] was called...

immediately after we received notification from the Revdex.com that he had a problem with his order.  At that time, he was informed that his card had actually been credited back for the amount of the coin in question the day before he issued the complaint with the Revdex.com.     Mr. [redacted] was asked to call us back on Friday afternoon 6-24-16 if he had not noticed the credit on his card.  ( sometimes the issuing bank takes up to 48 hours to apply a credit)      We apologize for any inconvenience this may have caused Mr. [redacted]. We certainly want any and all transactions with International Currency to live up to customer expectations.