InterFACE SoNo

Complaint: [redacted]
I am rejecting this response because: I keep hearing the same thing from InterFace, we will refund but for some reason the check never surfaces in the mail. I have been hearing this even for the past months. can they provide a date when the check was mailed. I really think this back and forth is becoming to much. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Attached is our response to the complaint submitted by [redacted]e.

This is in response to the complaint submitted by Mrs. [redacted].
Verdana,sans-serif;"> 
The [redacted] family did attend a free evaluation meeting with one of our Development Directors on August 11, 2013 at our Framingham location.  During the meeting, Mrs. [redacted] was presented with the option to purchase a photo-shoot package for her daughter.  The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time.  The packages discussed are always optional.  Mrs. [redacted] decided to purchase a 3 outfit, 48 image photo-shoot for her daughter at a promotional rate of $775.  The photo-shoot was scheduled to be completed on August 31, 2013.
 
Mrs. [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period.  100% of our clients who do correctly follow the refund policy will receive a full refund as promised.  We have expedited a refund check (#14302) for the full amount to be sent to Mrs. [redacted].  We apologize for any inconvenience the delay may have caused the [redacted] family.  We have unfortunately encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.  
 
Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish.  We are available to answer any questions that they may have regarding InterFACE or the services we provide.  We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.
 
Respectfully submitted,
 
[redacted]
Client Services

Review: On Novmber *, 2013 I brought my daughter to InterFace Talent Group in Gaithersburg, MD. At this time I reluctantly agreed to pay them $100.00 as a way to reserve a place for a photo shoot. The contract I signed that night stated you could get your money refunded if the company received a certified letter requesting the refund within 48 hours. I completed this process and received confirmation of receipt of the letter. I have contacted the company by phone on numerous occasions since. One occasion in December I spoke with a representative named [redacted] who claimed a check would be delivered to me within a week. I have left several messages for [redacted] and have not received either a return call or a refund check.Desired Settlement: I feel I am allowed to have my $100.00 returned plus a months worth of interest at .10% since they have held my money for more than an extra month that I have lost earning interest on it.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding InterFACE SoNo, LLC has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: In the month of march my finance and my daughter were at the mall and a woman approached speaking about how beautiful my daughter was and how she should be in show business. A interview setup and all I went and we paid for the intial photo shoot that would have taken place the following weekend. Once I found out the company had so many problems and I was trying to move into our first home as a family I sent all requested documentation to cancel and obtain a full refund according to there policy. First it was 30days to recieve money back, then it was fifteen, then two weeks and so on, we are now in the month of August and I tried to cancel within three days of our intial interview. How I wish I had just left being a new parent all you want is the best. Now the company has closed down or something with supposed owner roman vintfeld or something like that. I would like to be involved with any class action suit for this company being they obviously had no intention of paying our money back THIS IS FRAUDDesired Settlement: 775.00 what I paid to be sent back to my family and I

Review: Was approached by InterFace team at a mall about to my then 2 year old daughter. We were given an appointment at their Framingham office. We were assured at that time that we would have to do very little work with regard to finding modeling opportunities for our daughter. We were told, "All you have to do it pick up the phone when the agents call." We agreed to pay for photography and marketing for two years (about 4k).After several months of no contact from anyone whatsoever, I began to email the manager. She assured me my daughter was being shopped around and low and behold, an email for an opportunity shows up...for the very next day, over 50 miles away. I was given the names of modeling agencies to contact but, not to my surprise, no one picked up the phone there either, which led me to believe they gae me false contact information. This went on again twice more, with me emailing the "management," them seeming confused as to why things arent going like I was told, and then more nothing would happen. Even their website would allow me to "request" documentation that would never show up. I called and attempted to cancel the contract and was told over the phone by a very snide customer representative, that we signed a contract that made no gaurantee of work, and that he would "push" our daughter's profile, as she was "so cute." It was clear to me that he was very familiar with this complaint, and knew just what to say in response to my concerns...As in, "Get a lawyer if you want, but you signed the contract."We signed the contract after being assured that we would get results for what we were paying. WE SAW NONE. We got lies, false empathy, and bad attitude. This place is an entire scam. I would have done better giving my money to a [redacted] prince.

Product_Or_Service: Photography and PromotionDesired Settlement: DesiredSettlementID: Refund

A complete refund of the money we spent, and my daughter's profile and information removed from their site.

Business

Response:

This is in response to the complaint submitted by [redacted] did attend a free evaluation meeting with one of our Development Directors on July 4, 2012 at our Framingham location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 4 outfit, 96 image photo-shoot for her daughter at a rate of $1,645. It was scheduled to be completed on July 8, 2012.

[redacted] did attend and complete the photo-shoot on the scheduled date. The full staff was hired and paid for their time and expertise in order to complete the photo-shoot. Our stylists are world class creative professionals who are experienced in working with models and preparing them for photo-shoots. It is in ours as well as our clients' best interest to provide only the very best of service.

[redacted] then proceeded to meet with a Marketing Director on July 9, 2012, and decided to purchase a three year marketing package at a rate of $1,950. As soon as she decided on moving forward with the marketing, InterFACE immediately began working on preparing her daughter's photographs. This consists of sending out the photographs to be edited and professionally airbrushed to touch up any flaws. We then proceed to print the composite cards and headshots to be sent to industry professionals. When we use the term "industry professionals," we are referring to the talent management companies, casting directors and booking agents with whom we have built relationships with. Also, we prepare an online profile to be used to market her daughter, in addition to sending out promotional packages.

InterFACE does not and cannot promise any level of success in this industry. We provide a service to our clients through which they will be visible to the more than 200 industry professionals searching for talent. We do not provide or promise jobs. This is because we do not dictate which of our clients the industry professionals we are promoting them to decide to represent or partner with. InterFACE does feel however, that as long as the client has realistic goals and expectations, they can be successful through our marketing efforts. In fact, more than 80% of our clients receive at least one industry professional request, which is an extremely high success rate in such a competitive industry. However, no guarantee was made by any member of the InterFACE staff that she would be selected to be a model or spokesman for any company. It is further ensured that each and every client understand this since it is reiterated verbally in the evaluation meeting and also outlined in the Professional Services Agreement that [redacted] signed.

We do not understand why [redacted] is asking for a refund for the services provided. We provided this client the same marketing efforts and photo-shoot that have led to success for many, many other clients. We understand it may be disappointing when certain levels of success are not achieved, or not achieved as expeditiously as he/she may have hoped; however, every service contracted was rendered and every promise made, fulfilled. Since receiving the complaint, we have reached out to them in order to clarify any misconceptions that she had of InterFACE or the services we offer. We have not been able to reach them but have left messages with our full contact information so that they can contact us at their earliest convenience to discuss the matter further; however, since services have been rendered, and finances expended on behalf of the Kennedy family, no refund is due.

Respectfully submitted,

Client Services

Consumer

Response:

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Interfact has not offered any settlement. They, instead, sent a "promotional opportunity"

which is how they respond to all of my complaints, which is why I'm complaining in the first place.

The only phone call I ever have received from Interface (for the entirety of our "relationship") was on Saturday, August 31, at 9:27 a.m, where I received a message from a man named [redacted]. I called back Sunday, and was told [redacted] worked Monday. I called back Monday, and was left on hold for 15 minutes (I have a screen shot to prove it). I also called back Tuesday, where I waited on hold for five minutes, and called back today, where I was told [redacted] was out for the Jewish holiday (Rosh Hashanna, I presume). I was informed that this is [redacted]'s case to work, so he's the only one who can help me. Please don't act like there have been ongoing efforts on their end to reach a resolution, as there haven't.

I received one proactive modeling opportunity ([redacted]), and that was a bust (per the enclosed emails). If their service level agreement is to provide one promotional opportunity per every 6 months, then their contract should be revised to state such.

In typical Interface fashion, services (which consists of an email for "work" my daughter was not qualified to participate in) were only rendered when I registered a complaint. I have ALL emails to and from InterFace, and I can align their correspondence with my complaints.

I have also noted discrepencies in the modeling "reports" they have sent me in an effort to prove they're doing the work they say they are. This further leads me to believe that they are not an honest company. I can provide these reports as well.

As we have moved to an area where they do not do business, it would be fair to cancel my services and render a refund for AT LEAST the amount of the "marketing package ($1950)."

Instead, they have mispresented the services rendered, and have failed to acknowledge that I was told one thing, and another happened. In addition to the written contract, there were verbal promises made to sway my skepticism, and thats not right. She didn't promise "work," she promised that they would do all the promotional work, and all I would have to do was "pick up the phone" when people called. NO ONE EVER CALLED and promotional/marketing work was only done after I sent nasty emails or phone calls.

I honestly just want a refund, and a severance of this contract. I do not have a history of Revdex.com complaints (this is my first time), I've never filed a lawsuit (but I will), and I don't need the money (I am gainfully employed and married to someone also gainfully employed). This situation may just be an an anomaly for Interface (according to the internet, its not but whatever), but regardless, it is poor customer service, and bad business.

Consumer

Response:

Here is a timeline of events:

7/27/12 - My daughter's promotional account was opened.

8/7 - I requested a promotional report. I receivd an email informaing me that it takes 4-6 weeks for an account to generate activity.

09/13/2012 - received an email from [redacted] requesting an interview.

10/24/12 - contacted Interface to inform them that I have not been able to contact [redacted] Modeling. They gave me another number and told me to keep trying.

12/06/12 Emailed Interface again. Still unable to contact [redacted], and had not received a requested modeling report.

12/07/12 - recieved modeling report. No further emails/phone calls until

02/07/13 - received an email open call for extras. I called Interface to see if this was age appropriate for my daughter. No answer. No further emails/phone calls.

03/27/13 - sent an email informaing them I was not happy and requested a refund. They said they would so "a push."

3/28/13 - received a modeling report and a request to interview for RI Modeling agency

April 4 - Called to cancel our account, attempted to get a refund. Was informaed that that wasnt possible. The gentleman on the phone stated he "didnt know what the problem is. your daughter is so cute!!" I informed the gentleman that I will be moving to AZ, where there are no offices.

April 4 - receieved an activity report. NO FURTHER EMAILS/PHONE CALLS.No auditions, requests for interviews - NOTHING.

6/24/13 - moved to AZ.

8/27/13 - I filed a Revdex.com Complaint

8/29/13 - receive a model report and an interview request with [redacted].

08/30/13 - received a phone call from Interface, from [redacted]. after several attempts to call [redacted] back, I still havent heard from them.

This complaint is about the services they stated they would render, and they did not. Their modeling reports contain discrepencies (ex. information from earlier versions has been deleted in future versions) and they only "render service" when I called/emailed and complain. At no point during the course of the contract review does it state that I will have to call Interface and remind them to do their jobs. There were no efforts made to promote my daughter, just transparent attempts to placate someone whose money they took.

That is not the service I was promised. I still request a refund.

Consumer

Response:

Review: 9718228

I am rejecting this response because:

No one from Interface has attempted to contact me or my husband since before my last rebuttal(8/31/13) about anything. NOT ONE PHONE CALL OR EMAIL from anyone.

Why would they say in their rebuttal that that is the case when clearly its not?

There are additional "submissions" that must have been made after I informed the company that I moved, demanded a refund, and since I have filed a BBC Complaint. That is clearly an effort to deceive the Revdex.com, as I am unaware of many of those submissions. In addition to that, their previous "proof" of work (through modeling reports) is inconsistent and therefore unreliable.

They continue to misrepresent their efforts to rectify this issue (written responses to the Revdex.com claiming ignorance), just as they misrepresented their services initially.

Sincerely,

Business

Response:

This is in response to the reply submitted by [redacted]

Since receiving her response, InterFACE has spoken with [redacted] regarding her situation. The

reason why we had an issue contacting her is because [redacted] had provided

us with her old contact number and were not aware of the change in phone

numbers. When we did get in touch with

her, we made a number of offers to her that we feel are more than fair in order

to accommodate her to the best of our ability.

She has declined our offers and has requested that she be removed from

our online database. As per her request,

we have taken her profile offline and have paused her marketing term. If [redacted] decides to reconsider in the

future, we will reactivate her account at no additional cost.

The submissions that are included in [redacted]’s

daughter’s Activity Report are not falsified in any way shape or form. We had continued to provide this client with

the same services that we provide every client with until we were able to speak

with her directly. The activity on her

account has been consistent and provided to her it writing whenever

requested. We are sorry that [redacted] has decided not to move forward with our marketing at this point;

however, since services have been rendered and finances expended on their

behalf, no refund is due.

Respectfully submitted,

Client Services

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I went to interface for and interview with my daughter they lead me to believe that she was eiglable for an chance to be an model and they told me I only had to pay an one time fee and that was for her photo shoot.they gave me and three packages to choose from when all them was very high I went on and made the payment when I got home and really thought about it and read over the agreement form they gave me I changed my mind because in the agreement it states there is no promise her child will become famous or be picked for anything so why should I pay all this money for pictures if my daughter wasn't going to be picked for nothing so I wrote them an letter stating why I wanted to cancel my policy and sent it by certified mail like it says in the agreement form I called them and they told me I should get it within 30 days someone will call me to verify my address and then I should receive it in thirty days I haven't seen anything.Desired Settlement: I would like to get my 975.00 dollars back I really need my money its a shame how I been lied to put on hold hung up on I just want my money back please they told me I could get my money back now I can't even get no one on the phone...

Review: On Sat 05/24/14, my daughter and I was approached at the [redacted], by a representative at Interface Talent agency, where she said that her company would love to work with my daughter. I received a phone call that following Monday and made an appt to meet with one of their directors at their [redacted] location for Thurs 05/29/14 @ 7pm, I met with [redacted] who pressured me into putting a down payment of $500 for a photo shoot. The next day on Friday 5/30/14, I called the company, and told them I had changed my mind and wanted my money back. They said I had 3 days to cancel. I wrote a letter, sent it certified Receipt on 5/30/14. I called the company back a few days later, to confirm they received my letter and would be processing my refund. They said they would be sending my refund within 2 weeks. After that I received several calls from their peoplemtrying to change my mind from cancelling, trying to make a deal with me to not cancel. Since then I have called the company several times to get my money back, and I am told the check is in the mail. I simply want my $500 back. This company is in breach of contract.Desired Settlement: I want my money back - $500.00. ASAP.

Review: Went to this location for help with getting my son into Acting. We paid money for them to do pictures for a portfolio and then paid for next year of pictures but business closed without warning. So I am out about 1,700 dollarsDesired Settlement: Full refund

Review: I would like to file a complant on InterFace. I believe they are a fraudulent company. I had gone to this company in hope of seeking a new start in finding employment opportunities in commercial, film and television as talent in Acting or as and extra and such. I was told that in that industry they were looking for someone like me. My purpose in working with this company was to gain some experience and get my feet wet as one might say; Instead I feel I was robbed. There contract might say you can get your money back within 3days after contract signing. how can anyone know they should cancel within three days without going through the whole process of preparing a portfolio and time needed to see who and when businesses affialeted with them to review me. Also I got no work out of this company. If there are other people who have encountered the some experience we should all work together in making this place to be known as a sham.Desired Settlement: I would like the $1000,00 for Membership 2yr contract and $925.00 for photo shoot that resulted in no financial gain.

Business

Response:

This is in response to the complaint submitted by Ms. [redacted].

Ms. [redacted] did attend a free evaluation meeting with one of our Development Directors on January 21, 2013 at our South Norwalk location. During the meeting, Ms. [redacted] was presented with the option to purchase a photo-shoot package for herself. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. Ms. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot package for $925. The photo-shoot was scheduled to be completed on January 27, 2013.

Ms. [redacted] did attend and complete the photo-shoot. The full staff was hired and paid for their time and expertise in order to complete the photo-shoot. Our stylists are world class creative professionals who are experienced in working with models and preparing them for photo-shoots. It is in ours as well as our clients’ best interest to provide only the very best of service.

Ms. [redacted] then proceeded to meet with a Marketing Director on January 31, 2013, and decided to purchase a two year marketing membership for $1,000. As soon as Ms. [redacted] decided on moving forward with the marketing, InterFACE immediately began working on preparing her photographs. This consists of sending out the photographs to be edited and professionally airbrushed to touch up any flaws. We then proceed to print the composite cards and headshots to be sent to industry professionals. When we use the term “industry professionals” we are referring to the talent management companies, casting directors and talent agents we have built relationships with.

Referring InterFACE as a “fraudulent company” is completely without merit and not true. InterFACE does not and cannot promise any level of success in this industry. This is because we do not dictate which of our clients the industry professionals we are promoting them to decide to represent or partner with. We do not provide or promise jobs. We simply provide a service to our clients through which they will be visible to the more than 250 industry professionals searching for talent. InterFACE feels that as long as the client has realistic goals and expectations, they can be successful through our marketing efforts. In fact, more than 80% of our clients receive at least one industry professional request, which is an extremely high success rate in such a competitive industry. However, no guarantee was made by any member of the InterFACE staff that she would be selected to be a model or spokesman for any company. It is further ensured that each and every client understand this since it is reiterated verbally in the evaluation meeting and also outlined in the Professional Services Agreement that Ms. [redacted] signed.

Ms. [redacted] mentions that the three day cancellation policy did not make sense to her solely because “how can anyone know they should cancel within three days without going through the whole process of preparing a portfolio….” Our three day cancellation policy is enough time for someone to actually go over the agreement, and get any questions and concerns answered by our Client Services Department. As far as preparing your portfolio is concerned, one can’t simply render all services, then change their mind and demand a refund.

In the time that Ms. [redacted] has been marketed, she’s been marketed to numerous industry professionals. This has resulted in 4 submissions (requests for her composite card from an agency or talent company) and 2 auditions and one booking. Although there was no promise of success, there is activity on her account. A sample of the activity on Ms. [redacted] account can be provided that will clearly show that we have actively marketed her. We still have sufficient amount of time left to market Ms. [redacted] and will continue to do so.

We do not understand why Ms. [redacted] is asking for a refund for the services provided. We provided her with the same marketing efforts that have led to success for many, many other clients. We understand it may be disappointing when certain levels of success are not achieved, or not achieved as expeditiously as he/she may have hoped; however, every service contracted was rendered and every promise made, fulfilled.

We strongly urge Ms. [redacted] to contact our Client Services department, which is open seven days a week for our clients’ convenience, so that we may be able to clarify any misconceptions that she has of InterFACE or the services that we provide. Since services were rendered for the photo-shoot and marketing membership, and finances were expended on behalf of Ms. [redacted], no refund is due.

Respectfully submitted,

Client Services

Review: Interface's talent scouts recruited my 10 year old niece and myself for modeling opportunities. They lead us to believe that we could have several opportunities to model and act in various print and television advertisements. Specifically, they told us they work with [redacted] and [redacted] and since I spoke Spanish and a little Portuguese that I was a perfect fit for these positions. I was told I needed to "invest" in photo shoots and an online profile to send to the agencies. I did not like how they preyed on the younger children by getting their hopes up that they would become child stars in major advertisements and used high pressure sales tactics. Later I found out through online research and talking with other dissatisfied customers that Interface does not have the industry connections that they claim and the services I was paying for would most likely not lead to any career opportunities. They also deceived me by convincing me that the more I paid, the more opportunities I would have but it does not appear to be the case. By the time I realized that I had been taken advantage of (6 days later), it was already past the 3 day window of eligibility to receive a refund. I feel that this company is engaging in unethical business practices and I don't want other people taken advantage of like myself. I have paid Interface approximately $1900 in photo shoot fees, marketing material and an online profile, none of which materialized in to a single modeling or acting opportunity.

Product_Or_Service: Photo Shoot and Online Profile

Desired Settlement: DesiredSettlementID: Refund

If possible, I am seeking a full or partial refund for the services and advertising that Interface failed to provide.

Business

Response:

Business Response /* (1000, 5, 2013/04/17) */

This is in response to the complaint submitted by Ms. [redacted].

Ms. [redacted] did attend a free evaluation meeting with one of our Development Directors on February 28, 2013 at our Framingham location. During the meeting, Ms. [redacted] was presented with the option to purchase a photo-shoot package. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. Ms. [redacted] decided to purchase a 4 outfit, 96 image photo-shoot for herself at $1,645. We require Ms. [redacted]' niece's information in order to address the issue Ms. [redacted] has with her account.

Ms. [redacted] did attend and complete the photo-shoot on March 2, 2013. Following the photo-shoot, Ms. [redacted] attended a meeting with one of our Marketing Directors on March 9, 2013. Ms. [redacted] reviewed the photographs, signed the copyrights release, and decided to purchase a two year marketing package for $1,400. Ms. [redacted] however only left a deposit of $150 and did not make any further payments; therefore, InterFACE has not begun marketing Ms. [redacted]. We cannot promote a client if they have not paid for the services in full. We urge Ms. [redacted] to contact our Client Services department so that she can pay her remaining balance and we can begin her marketing.

Ms. [redacted]' claim that InterFACE preys on young children is offensive and completely without merit. InterFACE provides clients with the ability to decide if our services would be beneficial to the goals that they have set for their family. InterFACE never promises any level of success because we do not and cannot dictate which of our clients industry professionals decide to hire. The claim that we pressure our clients is also false. We allow our clients to take all the time they need to review the agreement before making a decision. We also allow our clients to take the agreement home when necessary, and have had many clients that have come back upon doing so with the decision to move forward. InterFACE also has a three day cancellation policy so that our clients' have an ample amount of time to decide if our services are what is best for their family.

If Ms. [redacted] had finished paying her balance, InterFACE could have begun rendering services for her so that she could form a complete and accurate opinion on our company. We do not understand how Ms. [redacted] can make the claims that she has for services she has not completed paying for. Since InterFACE has rendered the services for the photo-shoot and finances were expended on Ms. [redacted]' behalf, no refund is due. We have reached out to Ms. [redacted] to help resolve any issues that she has with InterFACE and clarify the misconceptions that she has of what services we have rendered so far and are waiting for her to get back to us. We hope that when we clear everything up with Ms. [redacted] that we will be able to create a longstanding relationship with her and her family.

Respectfully submitted,

Client Services

Consumer Response /* (3000, 7, 2013/04/25) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

The company is laying.. they pressure the clients to pay and they do not explain everything on the agreement..so they are a big layer

The only I need is my money back and do not put my picture somewhere to beneficiate the company.

thanks

Business Response /* (4000, 9, 2013/05/08) */

We have attempted to reach the [redacted] family about their complaint. Ms [redacted] has not completed paying for their marketing portion of their agreement so we have not begun to render services. We would be willing to discuss this further with Ms. [redacted] if she would return our calls. We look forward to working with the [redacted] family in the future.

Respectfully submitted,

Client Services.

Review: With a mall confrontation to interest my child in modeling in the winter of XXXX-XXXX, I shared my information to be contacted. After researching the company, I decided I was no longer interested. On a phone call nicely, I mentioned I was no longer interested and remove my name off their call list. I also personally emailed to company with the same request. For MONTHS the company has continued to call, even after a recent call stated I was no longer interested. I am caring for a very sick family member and not available OR interested in what they may have for my child. The man on the phone was beyond rude and could not understand my situation. I had to tell him to breathe for a minute and to HEAR me and my current situation. He insisted my child was going to lose an amazing offer. This particular child of mine has already done modeling in the past and again, time is not available for us to be active with this company. Since that day, a month ago, my phone continues to ring at least 4 times a day from this company. So now I'm taking the next step....Thank you Revdex.com. As a past small business owner myself, I'm shocked at how this company conducts business.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

An apology from the rude young man and the company's CEO's. AND most importantly, no REMOVE me off their list, especially their call lists...

Business

Response:

Business Response /* (1000, 5, 2013/07/06) */

This is reference to the complaint filed by Ms. [redacted]. Our records do indicate that Ms. [redacted]'s family was approached and asked if they were interested in modeling or acting. The [redacted] family filled out an application requesting more information and setting up a free evaluation. Upon calling, we were told to call back another time to schedule the evaluation. When we called back and were told that they were no longer interested, we removed their number from our system. At this date, we are showing that the number was removed and they should not be receiving any additional calls.

This complaint will be handed over to the department that called her and after investigated and we will be looking into Ms. [redacted]'s claims that the agent she spoke to was rude. InterFACE has a firm belief in working with families. At no time does it tolerate any inappropriate behavior. We do apologize if she felt that any of our staff was being too pushy. Since potential clients are requesting to be called, our calls to schedule the evaluation are usually met with anticipation and excitement. It is possible that the employee was shocked that they were no longer interested. However; it does not permit anyone to be pushy or annoying and for that we do apologize.

I have reached out by email to the [redacted] family and if I can be of any additional assistance, they can contact me directly.

Respectfully submitted,

Client Services

Review: I have not received refund from charges made on June 16, 2013 for $775. I cancelled within the time period requested and have a certified mail receipt acknowledging request for refund. I have called Interface and spoke with representatives on a number of occasions over the past 6 months. Each time they have said from the record they have, the accounting department generated a check for the refund, but it has been delayed in being sent (no reason given) and they are not able to provide a date for when I can expect it to be sent. I have asked to speak to supervisors or be connected directly to the accounting department and in both cases told that is not possible. I have offered to go back to their office in person and collect the refund and/or provide my credit card for them to put credit back on. They said it was not possible and they were not able to provide a clear explanation why. Each time that I have called I get a vaque response that I will get my refund but that they cannot give me a date.Desired Settlement: I would like my refund check sent to me immediately, as it is now 7 months later, and am still waiting.

Business

Response:

Attached is the response to a complaint submitted by Mr. [redacted].

This is in response to the complaint submitted by Mr. [redacted].

The [redacted] family did attend a free evaluation meeting with one of our

Development Directors on June 15, 2013 at our Framingham location. During the meeting, Mr. [redacted] was presented

with the option to purchase a photo-shoot package for his son. The packages discussed with clients contain

the use of a professional photographer, make-up artist, hair stylist, wardrobe

specialist and studio time. The packages

discussed are always optional. Mr.

[redacted] decided to purchase a 3 outfit, 48 image photo-shoot for his son at a

promotional rate of $775. The

photo-shoot was scheduled to be completed June 23, 2013.

Mr. [redacted] decided to cancel and sent in a certified letter within the

allotted cancellation period. 100% of

our clients who do correctly follow the refund policy will receive a full

refund as promised. We have expedited a

refund check (#14068) for the full amount to be sent to Mr. [redacted]. We apologize for any inconvenience the delay

may have caused the [redacted] family.

Our Client Services Department is open seven days a week for our clients’

convenience, and they can speak with us about any further concerns at any point

that they wish. We are available to

answer any questions that they may have regarding InterFACE or the services we

provide. We are sorry the [redacted] family

decided not to move forward with our services at this time, but strongly urge

them to reach out to us if they decide to reconsider their cancellation in the

future.

Respectfully submitted,

Client Services

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Thank you for the response, however this is the same message I have been getting for 6 months when I call the Client Services number. As of January 28, 2014 - I have not received a check. I have checked the mail every day since this response from Revdex.com, but given that the Revdex.com will close the claim within 7 days of the response I am rejecting and respectfully request that we keep this claim open until I have confirmed receipt of the check mentioned.

Sincerely,

Review: I signed a contract with Interface Sept. 21, 2013. We agreed (I have it in writing) that as soon as my braces came off, I would come in for another photo shoot free of charge. I have called numerous times and on different dates to set an appointment but the response on the phone is that Interface is no longer accepting new clients and is giving their attention to all their current clients instead. The message also states that they can receive a message through their website, "Interfacetalent.com" but when I go to the site, I can't get in. I even tried to sign in and contact them through the same website but can't do so. Interface owes me a new photo shoot and I can't get in contact with them. What other alternative do I have? Thank you.Desired Settlement: I would like to set a date for a photo shoot without my braces like we agreed upon and is written in my contract.Thank you for your help.[redacted]

Review: On July 2013, my boyfriend and I visited Interface to sign and finalized what we believed was the beginning of our baby daughter's modeling carrierWe sign a four year contract and paid the total amount of $3,that included photoshoots for that day and for the entire period of the contractIn their contract page, INTERFACE states ..." Our first priority is to ensure your satisfaction with the services that are carried out by Interface"There were never services provided to us in regards of any jobs or photoshoot as it was promisedThere was one phone call for our daughter to attend a casting and it was received only after we notify Interface we were going on vacationAfter nine months of us signing our daughter with Interface, her second photoshoot was dueBy the first week of April 2014, I started making the phone calls to schedule an appointment as it was instructed by the agent in JulyI made various calls, but failed to connect with anyoneDuring the course of the month, I made a few more calls and eventually by May I contacted an agent by the name of [redacted]He was very abrupt and told me he will contact me in two weeks to schedule the photoshootAfter waiting three weeks for his call, I decided to call back and it was not until two weeks after when I got I touch with another agent name [redacted]It has been more than a year now since we practically gave away our money away and have not seen any one reach out or concern about our contractI would like Interface to return our money back due to their irresponsibility and failure to satisfy our needs as they were paid forWe have every paper work, receipts and contractI really hope I could find help with my issueThank you.Desired Settlement: I would like a refund for the services that were not provided to us

Review: ON JULY 25 2013, MY NIECE APPLIED TO INTERFACE TO HAVE AN INTRODUCTORY MEETING WITH INTERFACE AND PAID $600 IN CASH TO THE FRAMINGHAM OFICE. THE NEXT DAY AND WITHIN THE SCOPE OF THE CANCELLATION PERIOD SHE CANCELLED ALL TIES WITH THIS COMPANY AND ASKED FOR THE RETURN OF THE $600. DESPITE TWO FOLLOW-UP PHONE CALLS WHEN I HAVE BEEN TOLD 'WE WILL PHONE YOU TOMORROW' NO SUCH CALL HAS BEEN RECEIVED BY ME AND NOW ALMOST 4 MONTHS LATER I STILL HAVE NOT HAD MY $600 RETURNED. THIS IS IN VIOLATION OF THIS COMPANIES CANCELLATION POLICY. I AM DEMANDING THE IMMEDIATE RETURN OF THE $600 I HAVE SEEN MANY SIMILAR COMPLAINTS AGAINST THIS SAME COMPANY ON THE INTERNET. HOWEVER I AM NOT IN ANY POSITION TO LOSE $600 TO ANY COMPANY AND FOR THIS REASON ALONG WITH MY UTTER DIS-SATISFACTION WITH THIS COMPANY I AM MAKING THIS REQUEST FOR THE RETURN OF MY MONEY.Desired Settlement: IMMEDIATE AND TOTAL RETURN OF $600 DOLLARS TO ME,AS PROMISED IN WRITING AND VERBALLY ON THE TELEPHONE, BY THE INTERFACE COMPANY, BASED IN AN OFFICE AT:1881 WORCESTER ROAD FRAMINGHAM MA 01701.

Business

Response:

Attached is the reply to the complaint # [redacted].

This is in

response to the complaint submitted by Ms. [redacted]

The [redacted] family did attend a free evaluation meeting with one of our

Development Directors on July 23, 2013 at our Framingham location. During the meeting, the [redacted] family was

presented with the option to purchase a photo-shoot package for their

daughter. The packages discussed with

clients contain the use of a professional photographer, make-up artist, hair

stylist, wardrobe specialist and studio time.

The packages discussed are always optional. The [redacted] family decided to purchase a 2

outfit, 48 image photo-shoot for his daughter for a promotional rate of $595. The photo-shoot was scheduled to be completed

July 26, 2013.

The [redacted] family decided to cancel and sent in a certified letter within

the allotted cancellation period. 100%

of our clients who do correctly follow the refund policy will receive a full

refund as promised. We have addressed

the issue and expedited a refund check (#[redacted]) for the full amount to be sent

to them directly. We apologize for any

inconvenience the delay may have caused the [redacted] family.

Our Client Services Department is open seven days a week for our clients’

convenience, and the [redacted] are invited to speak with us about any further

concerns that they may have. We are

available to answer any questions that they may have regarding InterFACE or the

services we provide. We are sorry the

[redacted] family decided not to move forward with our services at this time, but

strongly urge them to reach out to us if they decide to reconsider their

cancellation in the future.

Respectfully submitted,

Client Services

Review: [redacted] that they led us to believe that we had to do a photo shoot and list on-line,for our daughter to get noticed faster.

When we went in on 9/18/12 they told us we needed to do a photo shoot,that cost $595.00.Then when we went back to see the photo's on 10/14/12.They told us if we wanted her to get noticed faster we needed to post on-line that cost $1000.00 plus a $45.00 fee for a copyright release.I had a problem with the way the photo's looked on-line and when I printed the composite cards.I called and they said well they look fine on are end it must me your computer.So I was left feeling like there was nothing I could do.Then I asked for an activity report and I never got any response.I truly feel that they talked us into things that we really didn't need to do.Plus [redacted] that they are not being honest about their service.I would really like my money back based on false information that was giving. Desired Settlement: I would like a full refund or at the least the $1000.00 that I paid for an on-line service.I don't like that I was told I needed to do a photo shoot but I do have those photo's so if I have to pay for those I would be ok with that.

Business

Response:

Business Response /* (1000, 5, 2013/04/03) */

This is in response to the complaint submitted by Mrs. [redacted].

Mrs. [redacted] did attend a free evaluation meeting with one of our Development Directors on September 18, 2012 at our Framingham location. During the meeting, Mrs. [redacted] was presented with the option to purchase a photo-shoot package. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. Mrs. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot for her daughter at a promotional rate of $595. It was scheduled to be completed on October 13, 2012. On the scheduled date, the [redacted] family did attend and partake in the photo-shoot.

Following the photo-shoot, the [redacted] family attended a meeting with one of our Marketing Directors on October 14, 2012. The [redacted] family reviewed the photographs, signed the copyrights release, and decided to purchase a two year marketing package for a promotional rate of $1,000. We immediately began working on preparing her daughter's photographs for promoting. This consists of sending out the photos to be edited and professionally airbrushed to touch up any flaws. We then proceed to print her composite cards and headshots. Also, we prepare her web page profile to be used to market her daughter in addition to sending out promotional packages to industry professionals and agencies.

Since receiving Mrs. [redacted]'s complaint, we have reached out to her in order to discuss the matter further and address the misconceptions she had about InterFACE. We spoke with Mrs. [redacted] in detail about the services that we have been rendering. We explained that we did not know of her dissatisfaction with the photographs or the services being rendered until she filed the complaint. It is always best for our clients to be able to have a direct line of communication with us so that we can immediately address any questions or concerns that they may have. That is why we have expanded our Client Services staff size and hours of operation in order to best assist our clients. We have reached an agreement with Mrs. [redacted] and have resolved all issues that she had with InterFACE. Mrs. [redacted] has our full contact information in case she has any questions or concerns in the future.

Respectfully submitted,

Client Services

Review: Back in June I was approached by a talent scout from Interface at Natick Mall and invited to come in for a free evaluation. On the day of the evaluation I was told that I should schedule a photoshoot for $1200. I refused and told the agent that the photoshoot was too expensive and that I wasn't willing to do it. The agent then proceed to try to convince me that I shouldn't not do it because of money and that this would be a great opportunity for me. Then she offered to knock the price down to $500 dollars and after insisting some more I caved. However, as soon as I got home I regretted my decision and decided that it was made because I felt pressured to do it. So I called their office in NJ and sent my cancellation request in writing via certified mail with return receipt requested. After that I received a few call throughout the month claiming to be trying to understand why I cancelled the photoshoot and convince me to go through with it, but I refused. Finally, they told me I would receive a check in the mail within 30 days, but 6 months have gone by and I still haven't seen it, regardless of the fact that I called them multiple times to complain. During one of those calls, a Assistant Manager told me he would ensure my check would go in the mail and arrive within a week, but that was a month ago and it still has not happened.Desired Settlement: I would like to receive my $500 dollars back and I have been preparing myself to take this case to court in case InterFace refuses to make a good faith gesture quickly because 6 months is too long to wait for a refund for a service that I did not receive.

Business

Response:

[redacted]

Review: I requested and was granted a refund of my money. It has been 7 months since I was granted a refund and I still have not received my money. They told me that a check was sent out but I never received the check, I requested a new check to be issued. I have called more than a dozen times requesting my refund and all I receive is they are looking into the issue. It has been so long that I feel they will never give me my money back.Desired Settlement: I would like them to send me my refund ASAP.

Business

Response:

Attached is our response to the complaint submitted by Mrs. [redacted].

Business

Response:

This is in response to the complaint submitted by Mrs. [redacted].

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on August 11, 2013 at our Framingham location. During the meeting, Mrs. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. Mrs. [redacted] decided to purchase a 3 outfit, 48 image photo-shoot for her daughter at a promotional rate of $775. The photo-shoot was scheduled to be completed on August 31, 2013.

Mrs. [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#14302) for the full amount to be sent to Mrs. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. We have unfortunately encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.

Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.

Respectfully submitted,

Client Services