Good afternoon, [redacted] hired IAG's services to expedite his U.SPassport application under the same day/next day category, a cost of $USBy placing an online order via the company's website, he agreed to adhere to the IAG cancellation policy accepting no refund if he cancelled IAG's services after a PM deadline on the day he hired; [redacted] cancelled the following business day afternoonHowever, IAG agreed to refund 50% ($99.00) of the IAG fee due to [redacted] 's unforeseen circumstancesThis refund has already been processed; [redacted] must contact his bank directly to resolve this issueI have attached a screenshot of the IAG online cancellation policy which [redacted] agreed to when placing his order, [redacted] would have been unable to complete his purchase had he not checked the box confirming he had reviewed these terms Please feel free to contact me with any further questions or concernsKind regards, Diva C [redacted] Supervisor
Good afternoon, [redacted] hired IAG's services to expedite his U.SPassport application under the same day/next day category, a cost of $USBy placing an online order via the company's website, he agreed to adhere to the IAG cancellation policy accepting no refund if he cancelled IAG's services after a PM deadline on the day he hired; [redacted] cancelled the following business day afternoonHowever, IAG agreed to refund 50% ($99.00) of the IAG fee due to [redacted] 's unforeseen circumstancesThis refund has already been processed; [redacted] must contact his bank directly to resolve this issueI have attached a screenshot of the IAG online cancellation policy which [redacted] agreed to when placing his order, [redacted] would have been unable to complete his purchase had he not checked the box confirming he had reviewed these terms Please feel free to contact me with any further questions or concernsKind regards, Diva C [redacted] Supervisor