Integrity Tire & Auto Service Center

Initial Business Response / [redacted] (1000, 5, 2016/06/30) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@integritytire.com Integrity Tire has work order signed by the customer approving the AC diagnostic feeWe have offered to give the customer $in store credit Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a phone call from Integrity Tire and the representative never offered me a $store creditA representative told me they would call back with their response but never did I will assume that this is his response to me then and that the $store credit has no restrictions on itI would also like to respond by saying that I never claimed that there was not a signed paperI maintain that the service that was offered to me was not explained to me adequately, and that the person who scheduled the work should have explicitly said that the service they were ordering had a price and what that price isIf he had told me that, I would have told him not to order that workAll I wanted was a quoteInstead he put the service in with other line items, and handed me the paper for signature without explaining to me what was on itUnfortunately for me I trusted that this person would not try to deceive me like he did and signed the paper without inspecting all the details closelyThat is not "Integrity"This is not the first time I have had awful service from this locationI once had a tire break off my car because they did not bolt it on to the car all the way It was my mistake to ask them to do anything more than the wheel alignment that we paid a lifetime plan for (the only reason I still go to this business)Even then, when we bought the alignment plan, the sales rep told us we could take it to any Goodyear branded business and get free alignmentsWe found out later was also a lie, but only after it was too late to refund the planHow convenient Final Business Response / [redacted] (4000, 13, 2016/08/04) */ Customer was refunded $via check on 08/04/ Final Consumer Response / [redacted] (2000, 15, 2016/08/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although it took almost two months and a complaint to the Revdex.com as well as the Bureau of Automotive Repair to reach this conclusion, I have finally received a refund that I consider adequate to bring this matter to a close

I am rejecting this response because: I've since spoken to [redacted] regarding my car and we had come to a different agreement! We agreed that his company would replace all of my stereo equipment which was more than a radio system and speakers! It actually included a pioneer update radio system with navigation/screen where you could watch a movie included, Bluetooth connection, iPod connection/aullilary cord connection, satellite radioamps, an equalizer, and a speaker box! Also the thiefs tried to take the tv that is installed in the ceiling of my vehicle and he agreed to reconnect that as well We also discussed that the financial reimbursement would be for over dollars which includes the price of the car rentals and the repairs I originally paid for the car! Finally we agreed that he would have My car detailed both inside and out due to it being in the shop for over months and being broken into and vandalized by the break-in!

I am rejecting this response because: I contacted legal assistance and was advised to get a full vehicle inspection doneI paid $and while I was informed that my turbo system is running just fineI was also informed that the rotors that I was charged for that needed to be replaced and not resurfaced were just fitted with fairly new brake pads over the old rotorsI have copies of the vehicle inspectionAnd I don't appreciate how Integrity Tire attempted to make me sound like a thief in their response - - I too called the police and was told that it was a civil matter to be handled in court Yes, I did speak to a representative who attempted to come to a resolution by requesting that I pay only for the repairs that were made...who addressed all increased pricing as employee mistakesAnd now with even more evidence, of fraud please explain to me the existing charges for work not even done? I would like the bureau of automotive whatever (the people who give them their licenses) to be aware of my complaint, no further contact and is it legal to delete customer reviews? Not sure if that is illegal or not but mine were deleted

While Mrs [redacted] 's vehicle was at the electrical shop that we sublet the electrical work through, the entire complex was broken intoHer vehicle did in fact have the stereo and speakers stolen, as well as the window damagedThe shop, RN Auto Electric, located at [redacted] Blvd #C in Moreno Valley, CA ***, has already turned over the information on the numerous vehicles broken into at their business to their insurance companyOur district manager, [redacted] ***, met with Mrs [redacted] November 16th, the morning after the vehicle was broken into at RN Auto ElectricHe has offered to not only pay for the rental car, totaling over $1,000.00, but also to replace her stolen equipment immediatelyShe refused to answer and stated that she was going to have to think about it and would let [redacted] knowHe has not heard from her since yesterday morningWe are trying to make an unfortunate, unforeseen situation into one that will please Mrs [redacted] [redacted] can be reached at ###-###-#### or ***@integritytire.com

This customer approved work to be done and decided after the fact that she did not want to do the work after allThe customer took her keys and her vehicle and left the store location without paying for her invoiceThe police were called and a report was filedThe general service manager has made multiple attempts to contact the customer and has been hung up on numerous time while attempting to reach a resolution

Initial Business Response /* (1000, 5, 2016/05/31) */
Customer brought vehicle in on 05/17/with noise complaintWhile Integrity Tire was addressing noise (power steering pump, brake pads, and rotors)After we performed work, we noticed vehicle overheating with check engine light onCode was
for thermostat stuck openWe replaced thermostat for customer at no chargeAfter thermostat replacement, customer stated vehicle had previously overheatedAfter customer picked up vehicle, customer called stating vehicle still overheatingWe advised customer not to drive vehicle and we would have vehicle towed inCustomer drove vehicle while overheating against our advice to point of vehicle stalling several times causing engine damageCustomer acknowledged to several employees of prior overheating problems with having to add coolantintegrity Tire offered a motor to customer at cost of motor with discounted labor rate of installationCustomer declinedCustomer recanted statement of previous overheating problems, but a bottle of coolant was found in the vehicle prior to work performed
If you have any questions, please contact me at XXX-XXX-XXXX
*** ***

To Whom It May Concern,*** ***, District Manager for Integrity Tire, has spoken to Mrs*** and together they determined that Integrity Tire will reimburse Mrs*** for the cost of her rental carThe total cost expected will be $1,If you have any further questions, please call
*** *** at ###-###-#### or email him at ***@integritytire.com

Initial Business Response /* (1000, 16, 2015/09/02) */
This issue is now being handled through the Bureau of Automotive Repair
Initial Consumer Rebuttal /* (2000, 18, 2015/09/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The BAR was able to resolve the issue
as a mediator

I am rejecting this response because:
I contacted legal assistance and was advised to get a full vehicle inspection done. I paid $159 and while I was informed that my turbo system is running just fine. I was also informed that the rotors that I was charged for that needed to be replaced and not resurfaced were just fitted with fairly new brake pads over the old rotors. I have copies of the vehicle inspection. And I don't appreciate how Integrity Tire attempted to make me sound like a thief in their response - - I too called the police and was told that it was a civil matter to be handled in court.  Yes, I did speak to a representative who attempted to come to a resolution by requesting that I pay only for the repairs that were made...who addressed all increased pricing as employee mistakes. And now with even more evidence, of fraud please explain to me the existing charges for work not even done? I would like the bureau of automotive whatever (the people who give them their licenses) to be aware of my complaint, no further contact and is it legal to delete customer reviews? Not sure if that is illegal or not but mine were deleted.

This customer approved work to be done and decided after the fact that she did not want to do the work after all. The customer took her keys and her vehicle and left the store location without paying for her invoice. The police were called and a report was filed. The general service manager has made...

multiple attempts to contact the customer and has been hung up on numerous time while attempting to reach a resolution.

Initial Business Response /* (1000, 5, 2016/06/30) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@integritytire.com
Integrity Tire has work order signed by the customer approving the AC diagnostic fee. We have offered to give the customer $100.00 in store...

credit.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a phone call from Integrity Tire and the representative never offered me a $100 store credit. A representative told me they would call back with their response but never did.
I will assume that this is his response to me then and that the $100 store credit has no restrictions on it. I would also like to respond by saying that I never claimed that there was not a signed paper. I maintain that the service that was offered to me was not explained to me adequately, and that the person who scheduled the work should have explicitly said that the service they were ordering had a price and what that price is. If he had told me that, I would have told him not to order that work. All I wanted was a quote. Instead he put the service in with other line items, and handed me the paper for signature without explaining to me what was on it. Unfortunately for me I trusted that this person would not try to deceive me like he did and signed the paper without inspecting all the details closely. That is not "Integrity". This is not the first time I have had awful service from this location. I once had a tire break off my car because they did not bolt it on to the car all the way.
It was my mistake to ask them to do anything more than the wheel alignment that we paid a lifetime plan for (the only reason I still go to this business). Even then, when we bought the alignment plan, the sales rep told us we could take it to any Goodyear branded business and get free alignments. We found out later was also a lie, but only after it was too late to refund the plan. How convenient.
Final Business Response /* (4000, 13, 2016/08/04) */
Customer was refunded $100.00 via check on 08/04/2016.
Final Consumer Response /* (2000, 15, 2016/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although it took almost two months and a complaint to the Revdex.com as well as the Bureau of Automotive Repair to reach this conclusion, I have finally received a refund that I consider adequate to bring this matter to a close.

While Mrs. [redacted]'s vehicle was at the electrical shop that we sublet the electrical work through, the entire complex was broken into. Her vehicle did in fact have the stereo and speakers stolen, as well as the window damaged. The shop, RN Auto Electric, located at 23930 [redacted] Blvd #C in Moreno Valley, CA [redacted], has already turned over the information on the numerous vehicles broken into at their business to their insurance company. Our district manager, [redacted], met with Mrs. [redacted] November 16th, the morning after the vehicle was broken into at RN Auto Electric. He has offered to not only pay for the rental car, totaling over $1,000.00, but also to replace her stolen equipment immediately. She refused to answer and stated that she was going to have to think about it and would let [redacted] know. He has not heard from her since yesterday morning. We are trying to make an unfortunate, unforeseen situation into one that will please Mrs. [redacted]. [redacted] can be reached at ###-###-#### or [redacted]@integritytire.com

I am rejecting this response because:
I've since spoken to [redacted] regarding my car and we had come to a different agreement!   We agreed that his company would replace all of my stereo equipment which was more than a radio system and speakers!  It actually included a pioneer update radio system with navigation/screen where you could watch a movie included, Bluetooth connection, iPod connection/aullilary cord connection, satellite radio. 2 amps, an equalizer, and a speaker box!  Also the thiefs tried to take the tv that is installed in the ceiling of my vehicle and he agreed to reconnect that as well.  We also discussed that the financial reimbursement would be for over 1500 dollars which includes the price of the car rentals and the repairs I originally paid for the car! Finally we agreed that he would have My car detailed both inside and out due to it being in the shop for over 4 months and being broken into and vandalized by the break-in!