Innovative Cabinet Designs, Inc.

I'm not understanding why the customer is rejecting my response The check was originally sent to the wrong address but was corrected on our side and a new check was reissued and mailed to the customer Our bank provided a copy of the cleared check showing the customer had deposited it on 8/2/ Thank you

Below is Service Guard's response to Complaint ID ***Please let us know if there are any questions or if any further action is required on our partThank youThe vehicle service contract referenced in the complaint provides coverage for repair or replacement of parts due to their failure
Coverage is on a stated component basis, meaning that all parts and components covered by the contract are listed in the Schedule of Coverages, and any part not listed in that Schedule is excluded from coverageAs noted in the complaint, the vehicle service technician reported to our company that the crankcase vent valve on vehicle in question failed and needed to be replacedCrankcase vent valve is not listed in the Schedule of CoveragesThe valve cover referenced in the complaint is listed as a covered component, however, there was no failure of that particular partDespite our position that the part and repair costs are not covered by the contract in question, and as a gesture of good will to the customer, Service Guard agreed to pay 50%, or $554.81, of the repair cost*** *** Licensing & Compliance Administrator

The customer's contract was originally cancelled on 6/10/ A refund in the amount of $was sent to the customer at the address listed on the contract we had on file On June 30th, we received the check back with the envelope marked return to sender with new address The
address was updated and the check resent to the customer If the customer has not received the check within business days of this response, please let me know and we will put a stop pay on the check and reissue another one Thank you

Complaint: [redacted]
I am rejecting this response because:"All parts and components covered by the contract are listed in the Schedule of Coverages." The valve cover referenced in the complaint is listed as a covered component. The crankcase vent valve and valve cover are the same part in a BMW 328i. You cannot separate these parts. It is is one component. To cover the valve cover is to cover the crankcase vent valve. It is one part.  Therefore due to integrity and honoring the contract, rather than supposed "good will" the part and repair costs should be covered 100%. The 50% that was paid did not even cover the labor cost which would have been the same for a valve cover replacement due to the part being the same in a BMW 328i. So we were held responsible for 100% of the part and a percentage of labor for a repair that should have been covered 100%. Therefore, I do not accept the response given. I expect businesses to have integrity and honor their contracts instead of trying to find a way to screw over their customers when they feel a repair is too expensive.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They have repeatedly refused to give me the refund check. Starting incorrect address or waiting for me to return a voided check I never received. They're just making up excuses.
Regards,
[redacted]

Ms. [redacted]   I am in receipt of the complaint filed by Mr. [redacted], however I am unable to locate his specific agreement in our system without an agreement number or the last 6 digits of his vehicle’s identification number.   If you could forward that information to us, we will review his...

contract and claims and respond accordingly.   Best regards,       [redacted] Director of Claims