Infinity Moving & Storage, Inc.

Review: Infinity Movers was subcontracted by [redacted] to move household goods from [redacted] to [redacted]. The contracted delivery date was May [redacted] to June [redacted]. For the past several weeks they have been telling me that the goods are on route, and/or provided estimated delivery time frames. As recently as this past Monday (6/**/13), I was told that the goods were leaving [redacted] that night and I should expect them in 3-5 days. I learned today (6/**/13) that the goods still have not left [redacted]. I was told again that the goods were leaving [redacted] today.Desired Settlement: I have been wihout my goods for 3 weeks. I want assurances that the goods are en route, and the job finished at no additional expense beyond the contracted fee.

Business

Response:

R.E: Complaint # [redacted]

Thank you for forwarding [redacted] complaint.

We were contracted by [redacted] to perform a move for [redacted] and [redacted] from [redacted] to [redacted]. According to documents [redacted] provided [redacted] with a delivery ETA (Estimated Time of Arrival) window of 5/**/13-6/**/13. On June *, 2013 [redacted] called in for an update on his delivery. He was advised by a Customer Service Representative that the delivery ETA was 6/*/13-6/**/13. The truck containing [redacted] goods needed to be serviced for necessary repairs. These repairs were indeed done in [redacted] and [redacted] was informed by Customer Service that there had been a delay with the truck. Unfortunately the truck was not released until 6/**/13. During that time we were in constant contact with [redacted] regarding his delivery. After the driver left the [redacted] area he did have several other moves to do along the way and [redacted] was finally delivered on 6/**/13.

Although we do try to work with the time frame windows that are provided to our customers it is stated in our contract signed by [redacted], that delivery may take up to 21 business days from the first available date stated. (Please see enclosed document.) As per that contract, [redacted] noted that her first available date is 5/**/13. May [redacted] was Memorial Day (a national holiday). The items were delivered on 6/**/13, which is the Saturday prior to the 20th business day. We do apologize for the inconvenience [redacted] had experienced.

Regards,

Customer Service Assistant Manager

Infinity Moving & Storage, Inc.

Tel. ###-###-####

Review: Infinity Movers (Truck 15) rear-ended my wife's car on June [redacted] on I-95 (Cross-Bronx Expressway). My wife had two toddlers in the car and the driver did not even bother to get out of the truck to check on the passengers in the car until 15 minutes after the accident happened. The employees in the truck failed to produce valid insurance papers and only had a copy of an auto insurance policy on a cell phone. The police arrived after two hours and despite being only minutes from the company's headquarter the driver had still not obtained valid insurance papers. Police established 100% fault for accident by Infinity Movers. My insurance has since paid for damages ($5000) and I have paid for the deductible ($400). Infinity movers and their insurance (if they have any) has failed to pay for the damages until today (September **).Desired Settlement: Pay damages back to my insurance company and pay back the $400 deductible I had to pay

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The company asked me to take the review down and promised to pay. They used threats as well but I decided to take it down for the sake of getting my money. If it's not resolved in 5 days then I will put the complaint up again.

Sincerely,

Review: Infinity Moving Company has been a problem from the beginning. Originally they were three days late picking up my belongings for my move and then when it was finally delivered they didn't even call before hand and it was on a Sunday which created payment problems because they are not open on the weekends. They never follow through with a request and no one ever has a straight answer when you try to contact them. In addition to the unprofessional quality of service I have received, when my items were delivered it was found that they were missing one of my boxes! It has been almost a week and a half and they have not located my missing belongings. This is completely unacceptable as a moving company one can not lose a customers belongings! This company has been completely unprofessional and the way in which they have handled locating my missing box has been slow and without an end. Not only has this company wasted my valuable time and money I an very unsatisfied with the service I have received and beyond upset regarding my missing belongings! It is unprofessional and I'm still missing my belongings that I entrusted them to move for me and that I paid for.Desired Settlement: I want my missing box to be located. It is unacceptable that they lost an entire box of my belongings that are very important to me. And if they cannot locate my box there is over $500 worth of my personal belongings in that box, so I would expect a full compensation for my missing belongings of $500 or more because some of those belongs were irreplaceable. I cannot stress enough how unacceptable this situation is and the fact that my stuff is unaccounted for.

Business

Response:

Thank you for forwarding [redacted]’s complaint.

[redacted]’s original pickup window was for 6/*-6/*. On 5/** a Customer Service Representative from our office called [redacted] to confirm her move. She then informed us that she preferred that the pickup be done on 6/*-6/*. On 6/* we did pickup her belongings. Unfortunately there was not enough space on the truck, therefore a sofa and love seat was left behind. The remaining items were picked up on 6/**. According to the documents [redacted] shipment was delivered to her on 6/**.

After the delivery [redacted] called in and stated that she was missing a box of kitchen items. Upon reviewing the Inventory List signed at the delivery, we find that [redacted] checked off each item as received and no Remarks and Exceptions were noted. (Please see enclosed documents) We have since then been in touch with her regarding her missing item. Although it is listed as received we have still made an effort to search for her box and have forwarded her a Claims Form as well.

We sincerely apologize for any inconveniences [redacted] had experienced and if the box is located please be assured that it will be sent to her.

Regards,

Review: To American Van Line Relocation Division and Infinity Moving customer service, Recently we used your service to move from New York to Texas. We feel like we need to file complains towards the entire experience. (Our job number is [redacted].) We were not notified of the change soon enough on the first day of moving. We were told the day before that the truck will be there between 9am-12pm on 7/*. On 7/*, we were told around 9:30am that the truck would not be there because it broke down. We already cut off the utilities and packed everything. We ended up staying in the hotel for one extra night. The American Van Lines Relocation Division or Infinity companies didn't have any response or act towards this incident. We understand that vehicles breakdown, but if they’re used for business they should be maintained in good working order so these things don’t happen. It caused us undo expense through no fault of our own. We feel we should be reimbursed for this added expense at the least. ? We don’t know the ETA for delivery of our things, until one week after the Infinity moving company took our stuff. We were told at the beginning that the ETA was between 7/* to 7/**. We asked for the updated ETA since the truck was broken on the first day. We have spoken with our account rep at American Van Lines many times in the past 6 days but either get no answer or the account rep has no information. We also feel that an almost 2 week delivery period is rather unreasonable. ? The two estimates we received were very different. There was about a $1000 difference which reflects the frustration between the communication of American Van Lines and Infinity moving company with us. Because they were not able to come up an approximate estimate and caused lots of confusion. The first estimate was around $2600. We put the first deposit on 4/*/13 which was $1100.86. On the moving date, we were told the updated estimate was around $3315 and we paid $1107.07 after the truck was loaded. ? On the day of packing and moving, the workers told us one of the box is too big to move and they repacked everything inside that specific box. At the end they told us that we have extra boxes and they increased the estimate to approximately $3315. We are not professional packers and we had to do what he suggested otherwise he would not move us. Our concern is that what if we actually didn’t need the repack? Or we actually didn’t need that many boxes to repack? Is this the common way to falsely increase the estimate so the moving company’s base is cover while the customer’s right is comprised?? We were requested to tip the workers at least 5% of the total quote on the packing date, which was $3315. The tip ended up being $165. Once again, if the estimate of the moving date was falsely increased, then we actually followed the wrong number to tip the movers. We would like to show our appreciation to the workers with gratuity, but not if the gratuity was being abused by creating incorrect estimate. ? The actual weight was not far from our original estimated weight. This also indicated that the original estimate weight was close based on what we offered through the phone calls with American Van Lines. The actual weight includes the extra packing and the boxes that the workers used for packing. Based on the previous confusion, it is hard to believe if those extra packing material and boxes are really necessary or just to increase the total weight. We feel there were several conflicting issue during the whole moving process and we were being taken advantage of since we are not familiar with this specialty. We trusted the recommendations and estimates from your company, which ended up in more aggravation. We feel like the trust as a customer has been destroyed.Desired Settlement: We are requesting not to pay the remaining balance secondary to the aforementioned issues until the issues has resolved. We also request the compensation of the forced hotel stay and the return of an extra $50 dollars from the previous tip due to the fact that it was given on a falsely increased estimate. If the complaints can't get resolved to our satisfaction, we will speak with the Revdex.com for any alternatives and post on the related websites including [redacted], etc. If it is necessary, we will take our case to Small Claim court.

Business

Response:

Please note that we are responding to the above referenced complaint. This customer, secured her move through American Van Lines Relocation Division, not Infinity Moving

& Storage, Inc. (please see enclosed bills of lading referencing Relo Van Lines). We were just the carrier assigned to perform the move, under their contracts and authority, not ours. Any and all inquiries as to pick up, delivery, lateness, compensation , and including complaints, needs to be addressed directly to the company that they hired to do the move, and whose name is on the Bill of Lading.

Please reference the customer's original estimate, from American Van Lines Relocation Division, which clearly outlines the inventory that the customer's quote was based on. It shows that the customer provided a total of 63 items, for which she received a Binding Estimate in the amount of $2614.79 for a total of 3881 lbs. Now look at the inventory list that was loaded at the time of the pickup. It shows that the customer shipped a total of 95 items, almost a third more, and she received a Revised Binding Estimate , prior to the start of the move, for a total of$3315.00 to ship 4500 lbs. So that customer added almost a third more items, but she agree to pay a total of $700.00 more (including $300.00 in packing materials, so in essence $400.00 for all the additional items) . Now according to Federal Guidelines It states the following:

Subpart D - Estimating charges

§ 375.403

(1) You must clearly describe binding-estimate shipments and all services you are providing .(2) If it appears an individual shipper has tendered additional household goods or requires additional services not identified in the binding estimate, you are not required to honor the estimate. If an agreement cannot b e reached as to the price or service requirements for the additional goods or services, you are not required to service the shipment. However, if you do service the shipment, before loading the shipment you must do one of the following three things:(i) Reaffirm your binding estimate. Negotiate a revised written binding estimate accurately listing, in detail , the additional household goods or services. If you believe additional services are necessary to properly service a shipment after the bill of lading has been issued , you must inform the individual shipper what the additional services are before

performing those services. You must allow the shipper at least one hour to determine whether he or she wants the additional services performed. If the individual shipper agrees to pay for the additional services, you must execute a written attachment to be made an integral part of the bill of lading contract and have the individual shipper sign the written attachment.

Now according to the documents that she signed, she is legally obligated to pay the total amount of the Revised Written Binding Estimate. But, do to the fact that she moved under the tariff of American Van Lines Relocation Division, she paid for the actual weight of the shipment, as shown in the scale tickets. As for the packing, please refer to the inventory list taken at the time of the pickup. All of the customer boxes are listed as PBO (packed by owner). The movers shrink wrapped two items, packed the mattress and box spring, packed speakers, and crated glass items & mirrors. In addition, the movers used a few wardrobe boxes for clothes or large miscellaneous items. None of the customers' items were re-packaged, as the inventory list suggests.

The customer when signing and agreeing to have American Van Lines Relocation Division handle their move, also agree to a delivery window of 7/* through 7/**. Their anticipated delivery, currently stands at 7/** through 7/**, barring any weather related issues or customer delays. The delivery is within the window that they agreed to. Any compensation for delays needs to be address directly with American Van Lines Relocation Division.

If the customer has any issue with the gratuity given to the movers, we don't need the Revdex.com to mediate any reimbursement, as our company policy states that any tip inquiry or complaint, be immediately resolved with the total amount of the tip refunded to the customer. In this case, it is no different , as any gratuity given will immediately be returned to her.

We are more than happy to assist any one of our clients that move directly with us and under our authority. But as far as we are concerned, this case should either be removed from our record, since, it was not performed under our contract, authority, or tariff, or should be considered closed by the Bureau. Any further correspondences from **. & [redacted]. ** should be referred to the company that they contracted with, American Van Lines Relocation Division.

Regards, Management

Review: The price and weight of my move doubled from the time of the original quote to the time of delivery. I was advised my items would be picked up 6/**. The movers showed up 6/**. Then I was advised my stuff would be going to the Bronx from Rochester, NY in 2 days. From there it would be put on a large truck and driven to AZ. When the movers came they said the weight went up again and I had to pay 50% more down of the estimated final total before I or they could leave. I was told I would have a delivery window of 6/**-6/**. Today is 7/* and I still have not received my items. I sent an email to dispatch and received a call back stating that delivery would be 7/*/13 between 12-4 pm and that my balance would be due immediately upon their arrival and if not paid, they would not deliver. And if I paid by cc I would incur a 5% fee. There are several items that were supposed to go on the truck that didn't and are still in NY.Desired Settlement: I would like to be refunded the $1886.10 they are requesting at delivery and be compensated for the items they forgot and the ones they scared me in to leaving.

Business

Response:

Thank you for forwarding [redacted]’s complaint.

We were contracted by All State Van Lines to perform a move for [redacted] from New York to Arizona. According to documents All State Van Lines originally provided [redacted] with an estimate for 3,762 lbs. It was later increased by All State to 6,177 lbs. The estimated pickup dates were 6/**/13-6/**/13 with an estimated delivery window of 6/**/13-6/**/13. [redacted]’s shipment was picked up on 6/**/13. The foreman does a walkthrough with the customers at pickup to insure that all items have been logged and loaded. We find that the documents were in fact signed by [redacted] agreeing to this. Any items that were left behind are the responsibility of the customer since they are to instruct the movers as to which items are to be taken. On the day of the pickup she was provided with a Revised Written Estimate for 7,000 lbs. and $650.00 for packing. The shipment was weighed and the final weight came in at 6,880 lbs. [redacted] was advised that the total cost of her move was $6,762.40 which included $519.05 for packing services. As stated in the contract signed at pickup, “The Carrier reserves the right to collect up to 70% of balance due prior to the goods leaving the origin state. Subject to federal law, payment in FULL of all charges is required before delivery and prior to unloading “. It also states that “Pickup and delivery dates are estimates and not guaranteed unless the optional Premium Guaranteed Delivery Service is purchased. The date indicated as the first available for the delivery is the first date of delivery window and not the promised delivery date. Standard delivery window is up to a maximum of thirty business weekdays, not including weekends, holidays, and storage time, beginning on the first date indicated as available delivery.” [redacted] also stated that she was informed that if she made the payment by credit card that she would incur a 5% fee. This is correct. According to the contract the remaining balance must be paid in full by cash or Postal Money Order. As a courtesy we do accept Master Card and Visa with a 5% surcharge. [redacted] was advised on 6/**/13 that delivery would be between 7/* and 7/*.

On 7/*/13 [redacted] had our truck pulled over by the by the US Department of Transportation and the Arizona Department of Weight and Measurement. The truck and driver were held for hours and unable to leave until the situation was sorted out. [redacted] was somehow under the impression that we were scam artists. The truck was weighed again by the Department of Weight and Measurement. The final weight was actually 7,000 lbs. (See enclosed documents) She was then instructed to pay for the additional weight at the time of delivery. Her goods were finally delivered on 7/*/13.

We are sorry that [redacted] felt it necessary to file a complaint and have our truck pulled over. We may take action against her for the hours of waiting, additional labor and most importantly, slander.

Regards,

Customer Service Manager

Infinity Moving & Storage, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I did not cause the hours of waiting, any additional labor and I most certainly did not slander the company. I have done further research on line and have found well over 15 documented complaints against Infinity and All State Van Lines Relo calling them much worse and fairing just as badly as I did or worse on several sites including [redacted]. The Revdex.com complaints were not available to view as they were being updated. Some of the complaints were as recent as last week and some go back a few years. Obviously I am not the only person with an issue with the company.

When I booked my move with [redacted] with All State Van lines on 5/**/2013 he advised my Binding Estimate for Services Estimate # [redacted] would include the estimated (padded) weight would be 3762 lbs , move mileage 2,253 miles with an estimated pickup date of 06/**/2013-06/**/2013 with estimated delievery dates of 06/**/2013-06/**/2013 with a total moving estimate of $3285.43. Of that I was required to pay a deposit of $1325.39 which I paid. This was based on him asking me what I had, room by room. On 6/*/2013 a second [redacted] (ext. [redacted]) from All State called to go over my inventory and he adjusted my estimated weight to 6177 lbs and I had to pay an additional deposit of $1407.25 which I promptly paid while on the phone with him. On 5/**/2013 when I spoke to [redacted] I stressed that I was concerned with how they would handle my Great Grandmother's hope chest (from 1917) that I inherited. He reassured me that they would handle it with the utmost care and that all of my belongings were important and if they break anything, they are fired on the spot, they don't tolerate mishandling of people's goods, etc... Well, my family "earlum" as he wrote on the paperwork is not the family heirloom it left my house as. It is gouged, has missing trim and has a puncture hole in the bottom of it. These are some of the very same complaints I found on [redacted] about them. I have shattered crystal wine glasses that I received as a wedding present and have been moved 7 times in the last 10 years 3 of them using movers and NEVER had an issue. One of my dining room chairs is splintered like it bore the weight of a very heavy item. A mirror that I had to pay extra for more packing as in a flimsy cardboard box stuffed with PAPER. Not Styrofoam or packing peanuts... wadded up paper. Another consumer listed a similar complaint again on [redacted]. As for the missing items. I did walk through the rooms with the foreman who came on 6/**/2013 , which was a day outside of their window and told him what was going and what was staying. When he was taking apart the platform bed (which is gouged now and is broken in 2 spots) I specifically mentioned I'd have to vacuum the area rug under it when it got to Arizona. He asked specifically, "oh, this rug is coming?" I replied YES. My uncle and father helped the movers move items and load items (again, another person also complained of the same on [redacted]). They used my father's dolly and when they first came in they told my uncle that gratuities would be accepted (another person also complained of the same). I used to work in a salon as a hairdresser and have also bartended NEVER did I EVER say that a tip would be accepted or more or less expected. It is up to the purchaser's discretion. I would have tipped them anyway but thought it was classless to ask. I also specifically went out and picked up a pizza and cold drinks so they could have a nice hot lunch and something cold to drink as my refrigerator was turned off in anticipation of the move ( My fridge, stove and electric fireplace were all left at the house for fear of the weight) and they seemed put off with it.

[redacted]'s reply states the truck was weighed and came in at 6880 lbs. WHERE did that come from? I never received any paperwork when they came to my house showing what the empty truck weighed nor did I get anything showing what it weighed once my stuff was on it until it was re-weighed out here and it weighed 7000 lbs exactly. I was told when I booked there was NO WAY that delivery would go toward the latter part of the window of 6/**/13 and the truck would possibly beat me out there. I changed my move in date on my house from 7/*/2013 to 6/**/13 based on what they advised me. We were supposed to leave NY to start the drive out to Arizona on 6/**/2013 as my uncle had made plans to be back by the [redacted] also based on what I was told. When the movers got to my house on the [redacted] (?) had me immediately fill out the tops of the forms and sign them, they were blank. I now know that was a BIG mistake. They came at 7:30 in the am and when my uncle and I left at 3:30 pm they weren't even 3/4 done filling the truck. They assured me with my parents at the house that my mother could sign anything else that needed to be done. My lawn tools were in a rack that was not loaded on the truck, a brand new hose and nozzles and a sprinkler yet they packed stuff that was right next to it. They took apart my dining table my brother handmade for me and broke the bottom of one of the legs, a bookcase was broken, the rug was forgotten. My two like-new EMPTY propane tanks for my gas grill were loaded on the truck but it was noted that they were removed in the Bronx stating "they don't carry such things" by [redacted]. I SPECIFICALLY asked if they would be transported and was told they would be if they were empty which they were. My father had originally taken them home until I told him I was told they could be transported and he brought them back so they could be loaded on the truck.

[redacted] from All State started calling me on 6/**/13 while I was on the road to ask how the load-in went, etc and that she'd be checking in with me until my stuff was delivered. I explained they had asked for tips, they left a mess, they didn't come when they said they were to pick it up and my uncle and father helped them move stuff AND the movers used my father's dolly. She said she was shocked, that Infinity is one of her favorite companies. At that point I didn't know they had forgotten stuff until my mother called me to ask if some of the items I thought were on the truck was going in the garage sale. When the movers left the house my mother asked when I would have my stuff and [redacted] told her "approximately one week or so, maybe earlier but it shouldn't take much longer than that". BUT, he did also state it wasn't leaving Rochester until some time the next day because they had another load to pickup. My stuff didn't fill even 1/2 of the truck. I nearly forgot, before I left I was instructed I had to pay another deposit of $781.32. Which I again promptly paid. He called it in and I was not charged a "courtesy fee" then.

I arrived in Arizona 6/**/2013 to an empty house and [redacted] couldn't even tell me where my stuff was. If it was in the Bronx, if it had left Rochester, etc... I was well aware I would owe a balance at the time of delivery but they were unable to tell me what it would be as the truck had not been weighed again yet. Days went by and still no call. I spent 6/**/13 overnight at my aunt and uncle's house but then had to come to my empty house because I have 2 dogs and his dog did not like mine. I borrowed my aunt's sister's roll away bed and my aunt and uncle loaned me a folding chair and a lantern. I figured ok, I'd have to spend a few days like this at the longest per their continued promises. I could not stay at a hotel because I have the 2 dogs plus I could not afford the extra expense. I had to go buy a pot/pan, a dish and bowl and a setting of silverware so I could eat. I had brand new items on the truck that no one knew where it was. [redacted] kept apologizing for the delays and said it was "ridiculous" what I was going through. I have 2 [redacted] in my lower back so as you can imagine a metal folding chair and a roll away cot are not comfortable in general let alone when injured. When she called me going in to the end of the window she again said she didn't know what the delay was, didn't know what my total was going to be or when it was going to be delivered. HOW was I expected to go get CASH or a certified check when I didn't know the total? When it went past the window I had at that point started breaking down. I was living like a squatter in my house. I was in pain, tired and getting more and more stressed and depressed. I broke down crying when speaking to her on more than one occasion and had told her that I had my mother worried back in NY because I was in pain, alone and didn't have my stuff. She BEGGED me not to call my mother like that again and said if I needed to cry or vent to call her. I finally wrote an email to dispatch at Infinity and got a phone call back from [redacted] I believe her name is. She was very rude. She said my stuff would be delivered some time between the [redacted] and [redacted] of July. When I asked what the delay was she said she didn't know, she was just told to call me and let me know my stuff was coming between those dates. She did say she'd see what she could find out and call me back in the next day or so. She called in a day or so after that and advised that I would have a balance due and it would be due immediately before the driver unloaded the truck. I again asked what the delay was and said I was stressing out and advised her how I'd been living. She said she moved 6 months ago and slept on a floor for 6 weeks and when I asked how she like it she replied snottily, "ma'am, things happen". Well, when I relayed the conversation back to my parents and a few friends, they all stated that ABC had just done a show the week before on The Lookout and it was on moving scams (episode [redacted]) when I saw this I sobbed the entire time. I was LIVING what those people lived through. It then told who to contact to protect myself and my stuff. I made the phone calls and filed a report. When I received the phone call then that said they wouldn't unload unless I paid upfront I called the Department of Weights and Measures back. I was connected to [redacted] who unfortunately is very familiar with the companies involved. I had been so stressed the night before I was having chest pains and my back went in to spasms. I do not have health insurance so I didn't go to the ER as I wouldn't have had the money to pay. [redacted] immediately put my mind at ease and said he would be here to meet the truck, it would be immediately weighed before unloading, it would be unloaded and then we'd all go to have it re-weighed. He said that they would make sure I got my goods and was not over-charged. When the truck pulled up [redacted]and his partner [redacted] met the truck and identified themselves and requested driver's logs and id's etc... Well... the driver had falsified his logs. The DPWM called the Federal Department of Motor Safety and they came and inspected the truck and took pictures and the Mesa Police came as well. There was an SUV with a bunch of men that had originally come with the truck to unload my stuff from the truck and when they saw the officials they said they didn't want to get involved in it and left. One had said he went through it before. Apparently not an uncommon issue. The driver and two men that unloaded my stuff were AWESOME. I supplied them with 24 bottles of cold water and 3 bottles of Gatorade (NONE of us ate that day). They put together the furniture that had been taken apart and helped pointing out broken items. [redacted] said all of their reports have been forwarded to the Attorney General's office. But the company did not have the authority to do the move, misrepresented the price, falsified logs, and they did not follow proper documentation procedures per the DOT and if there are any questions, to contact the Department of Weights and Measures. Speaking of the DOT, I was told that my mattresses would not be moved per DOT Guidelines without mattress covers. I specifically went out and bought mattress covers for my two queen mattresses and one for my twin mattress and even one for the twin boxspring. When delivered only the twin mattress and boxspring were covered. I found the two queen covers in boxes packed by the movers. They had blankets partially covering them and taped. The blankets STUNK. I complained on SEVERAL occasions while they were unloading that the blankets they used wreaked and I was going to be livid if my stuff stunk as well. I also found out my stuff came from San Francisco. Isn't Arizona before California? They had a delivery in Blythe still on the truck which is on the AZ/CA border. So they went past it to come here and then would have to go back. That is AFTER the driver had to spend his mandated 10 hour rest time.

My mother and father had to clean up after [redacted] and the other man (only 2 came) for over 2 hours. They left empty tape rolls and debris all over the house. Back to the Scam claims I have read on protect your move, saw it on the Lookout and several other sites that you shouldn't have to pay up front, they should physically come to your house to see what you have and THEN give you an estimate. I paid extra for packing materials for my TV's and mirror and my tv is gouged on the corner and the mirror was remarkably not broken with the crappy way it was packed. As for the credit card fee, as [redacted] pointed out, NOWHERE on my contract did there say there would be an additional fee for using a credit card so HE stated that it would not be legal to charge me one and made sure I was not charged for it. I never had the intention of NOT paying. In fact I did pay EXACTLY WHAT I OWED. It just wasn't clear WHAT I owed and WHEN my stuff would be delivered and WHERE it was and WHY there was a delay.

As for the delivery window Infinity states they have 30 days. I was told by a supervisor at All State Van Lines that by Infinity picking up the contract they were agreeing to the pick up and delivery windows and if they felt they could not deliver within them then they should have passed on the move. I have not finished unpacking yet but as I do I find more and more broken items. Some which are irreplaceable and have great emotional attachment related to them. It saddens me that I actually paid someone to do this to me. [redacted] mentioned on more than one occasion seeing if she could get me some compensation for the delay of my stuff and the emotional and physical pain I was caused. I did get a call last week from a supervisor at Allstate that offered me $150. That is a slap in the face. That wouldn't even cover one night in a hotel let alone the stuff I had to purchase (towels to shower, soap and shampoos, a pair of shoes, dish, bowl, silverware, pan, tv). She said she would be contacting Infinity to see if they would offer compensation in addition to my lost/broken/stolen/missing items. She told me I have 9 months to file a claim for the broken items. The list is growing daily.

I have filed complaints with you, the Revdex.com, the Attorney General's office in NY and obviously contacted the DPWM who in turn contacted the Department of Motor Safety and the Mesa PD. They obviously felt my complaints were valid and have filed reports accordingly.

I am also contemplating further action.

Thank you,

Review: I hired Infinity Moving for a move from my apartment in Stamford, CT to Jersey City, NJ on 07/**/2013. The day prior to the move, I was informed that the movers would be arriving between 10am and 12pm on the day of the move. Movers did not arrive until 2pm. Both my move-out building and move-in building have tight move-time restrictions. Due to their tardiness, we were unable to move into our new apartment in Jersey City. As the van could not be unloaded, we were forced to spend the night at a local hotel in Jersey City and move in the following day.

When these movers arrived late, we were cornered into signing a contract that included the wording "If mover fails to provide the service as agreed, you are entitled to be compensated at a predetermined amount or a daily rate of $25.00". We had no choice but to sign the contract with this wording as finding an alternate mover at a moment's notice on the first of July would be next to impossible. Choosing a different move day was not an option as I was leaving for a prolonged business trip the following day.Desired Settlement: At a minimum we desire the $204 dollar hotel fee and a written apology. We would prefer a substantial refund as the stress of the move kept me from enjoying one peaceful night in my new apartment with my wife and baby prior to leaving them for a 2 month long business trip.

Also, the practice of signing a contract just prior to a move leaves customers vulnerable. A complete contract should be submitted days (or even weeks) prior so that we are not forced to employ movers that clearly cannot ensure a timely move by arriving late.

Business

Response:

Good morning,

Review: we recently moved from Holland,Mi. to Laguana Woods,Ca. We hired a company called All State. They contracted the tmove to a company from NY We were told by the driver that our stuff would be delivered by 6/*/2013 then we got a call from our account manager that it would be 6/**/2013 then we get a call saying it would be either the [redacted] or [redacted] for sure.we get another call saying the driver had flat tire so it would be 4 or 5 more days So having been a trucker for 40 years I get involved and I call infinity my self and was told well you know we have until the [redacted] of June to deliver,we understood that it was in our contract.we hear nothing from them so I call again and am told the truck was in Ohio waiting for a driver,on the [redacted] my wife gets a call and we are told the truck will be loaded today the[redacted],so I'm g uessing the truck is still in NY. I asked what kind of break we would get for every day they are late,they said 30.00 a day when I was driving the penalty for being late was set by the shipper not the company.We have read several comments from people who have used this company in the past out of 15, 13 were bad ranging from being late to drivers arriving under the influence to drivers stealing to major damage.Desired Settlement: we just want our stuff delivered and 100.00 dollars off for every day they are late and for them to be held totally responsible for any and all damage

Business

Response:

Thank you for forwarding [redacted]’s complaint. We are unsure of the relationship between [redacted] and [redacted].

Infinity was contracted by All State Van Lines to perform a move from Michigan to California for [redacted]. According to documents All State Van Lines provided [redacted] with an estimated delivery date window of June *-June **. [redacted] was picked up on June *, 2013 and noted her first available date for delivery as June *, 2013.

Representatives from All State Van Lines normally work as a liaison between Infinity and the shipper. [redacted]’s Account Manager had been in contact with us regarding delivery updates. On June [redacted] we were contacted by a gentleman requesting an update on the delivery. He was advised that the delivery estimated time of arrival would be between 7-10 days. As stated in the Bill of Lading Contract signed by [redacted], “Standard delivery window is up to a maximum of thirty business weekdays, not including weekends, holidays, and storage time, beginning on the first date indicted as available for delivery.” (See enclosed document) [redacted] was delivered on June **, 2013 which was the [redacted] business weekday and was compensated $30 (per All State’s tariff) per day for every day that her delivery was late based on the delivery window provided. The total amount of $180 was deducted from her balance on the day of delivery. We do apologize for the inconvenience [redacted] had experienced.

Regards,

Review: I placed a deposit of $771.72 on 6/** for services to take place on July [redacted]. This company's policy clearly states that deposits are fully refundable as long as the request is made in writing at least 5 days prior to the service date. I requested a refund on 6/** in writing, both faxing a letter and emailing to their customer service department. As yet, I have not received my refund. I never provided a signature authorizing my card to be charged, and my card number was provided by my mother. There is no reason this refund should be taking this long. It has now been two weeks since my initial request.Desired Settlement: I want my card refunded immediately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted],

You may close the case, but I would still like there to be a record of this company's business practices, if possible.

Thank you

(sent as a result of the company offering her a refund).