Indoor Air of Virginia

This customer was a customer of* and not a customer of Indoor AirWe follow guild lines set by them and we are not authorized to discuss their policies

Beware of this contractor*** from Indoor Air is full of excuses, lies, and leaves you hanging waiting for him to show up Then when he fixes something, he does it wrong and makes excuses for itHas been at my house through a warranty company for the past years for a heat pump and fouled up each repair The first job was to replace a compressor which failed due to wrong installation and consequently the whole condenser had to be replaced Indoor Air would not respond when called back to repair under warranty the following winter and stretched this job nearly MONTHS while my home ran on heat strips ($$$!!!)
He finally replaced the unit and wired it wrong resulting in another visit in He was sent back out and left after minutes never to return and not tell me anything Three weeks later I called him and he claims he’s waiting on a part, until I explained that another vendor already fixed it and found it to be faulty wiring from installationHe holds the warranty of my new unit as the installer but tells me that he’s not responsible because “I’m not his customer” since it’s through a warranty companyI have at least $in overages in electric from running on heat strips for months waiting for him and his excuses

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
The business states I am not a customer of hisHowever, my credit card statement clearly shows I paid him $85.006 a check to his company for services rendered not to my warranty companyIn addition, my receipts for work done were provided by this business
My warranty company paid $to company Indoor Air of Virginia, in addition his company charged my credit card $
In both instances we both are customers of Indoor Air of Virginia
The services he provided were not professinally doneTherefore, causing me to be without AIR condition for days with temperature in the 90'sDue to the poor quality of work that was performed, I have to pay another company to complete this repair
Regards,
*** ***

Beware of this contractor. [redacted] from Indoor Air is full of excuses, lies, and leaves you hanging waiting for him to show up. Then when he fixes something, he does it wrong and makes excuses for it.
Has been at my house through a warranty company for the past 3 years for a heat pump and fouled up each repair. The first job was to replace a compressor which failed due to wrong installation and consequently the whole condenser had to be replaced. Indoor Air would not respond when called back to repair under warranty the following winter and stretched this job nearly 3 MONTHS while my home ran on heat strips ($$$!!!)
He finally replaced the unit and wired it wrong resulting in another visit in 2015. He was sent back out and left after 5 minutes never to return and not tell me anything. Three weeks later I called him and he claims he’s waiting on a part, until I explained that another vendor already fixed it and found it to be faulty wiring from installation.
He holds the warranty of my new unit as the installer but tells me that he’s not responsible because “I’m not his customer” since it’s through a warranty company.
I have at least $800 in overages in electric from running on heat strips for 4 months waiting for him and his excuses.

Review: Our complaint is that there was no valid reason for us to wait 12 days for repair of our [redacted] (Model #[redacted]) awaiting a wiring issue to be diagnosed. 10/10/13 @ 9:25am we called our [redacted] with a $75 Co-pay) as our Heat Pump mas malfunctioning and was assigned to Indoor Air. Assigned Claim #[redacted] and a Serviceman from Indoor came out on 10/14. The diagnosis was that the Compressor was visibily leaking and our Well Pump also. The well pump was not covered under the [redacted] and we had it repaired out of pocket by [redacted] on 10/10/13 prior to repair of Unit. Indoor was to provide the status to [redacted] for authorization of Compressor repair and then we would be informed of the status. On 10/15/13 @ 2:30, we called [redacted] for status and they hadn't heard from Indoor; therefore [redacted] called Indoor with us on hold. Indoor called us to report that it would take only a couple of days to get the part for the Unit. On 10/16/13 [redacted] called to inform us that we would be required to pay $250 total for the disposal of the [redacted] and Compressor Unit; we accepted the terms and agreed. On 10/20 @ Noon, Indoor came out to repair the compressor; after replacing the compressor didn't resolve the issue, it was determined that the Reverse Valve was faulty as it wouldn't accept the input of new [redacted] into the compressor. At that time, Indoor directed that we shut off the Unit until further notice and await [redacted] directed action. On 10/22/13, we called Indoor for status with [redacted] and to determine if they could expedite repair due to the cold weather. The Serviceman informed us that we could use the [redacted] until and that the Owner [redacted] advised he was recommending that [redacted] considered replacement of the Unit as the repair value exceeded the Unit's value. On 10/26 @ 9:10am, [redacted] called to advise that he would be on his way here that morning and that it defintely sounded as if the Unit needed to be replaced versus repairing. I asked [redacted] about the discovery of water dripping out of one bathroom ceiling vent having relativity to the [redacted] use, and [redacted] responded, "Absolutely not". [redacted] arrived @ 1:05pm and diagnosed that the problem was that the wiring was incorrectly color connected and that the Reverse Valve did not need replacing; therefore the rewiring of the Unit resolved the issue and replacement was not an issue. [redacted] informed me ([redacted]) that we owed him $300 and we stated $250, but he would check as he was unsure of the amount. He called [redacted] and so did we, clarifying that $250 was the amount we were to pay. We asked why did we have to wait 12 days for a resolution and [redacted] stated, "any company would have had to order the Compressor and wait for [redacted] to authorize". We informed him that was not the case as we would have expedited with [redacted] as we always did in the past...the [redacted] didn't shut off and would cause our electric bill to be outrageous...and that assuredly, another Contractor would have completed this job expeditiously". [redacted] responded, "What is it that you want me to do" and that "I said I would arrive that morning and didn't I do so?" with our response of "what is it that you can do" and "it is not the morning but 1:45pm and you've made us late leaving out of home". [redacted] response was that "there was NOTHING he could do" and "I did arrive this morning; alright it is not the morning". We informed [redacted] that we: 1) did not have a satisfactory impression of his business practice. 2) felt he extended out our repair time solely to get the job assignment, and 3) do not deal with Contractor's that provide this type of service. Also, we believe It is unrealistic that a Heating & Air Conditioning Company could not diagnos a basic wiring "color coded connection problem" versus compressor/reverse valve with the existence of Wiring/Voltage Regulators. Additonally, our Unit has been maintained for years by [redacted] and/or [redacted] without a wiring diagnosis issue and disagree that this was the issue. We have not had any water to drip from the bathroom vent since [redacted] left on 10/26/2013.Desired Settlement: The Owner of Indoors Air of Virginia ([redacted]) informed us that, "There was nothing he could do". To be an Owner and have not resolution? As a Consumer, we believe it is an opportunity for his business' growth by providing a business plan that includes avenues of customer resolution avenues other than "nothing".

Business

Response:

On 10/11/2013 I receive a service request from a [redacted] for one of their customers. It was not classified as a emergency and under those guidelines we have 48 business hours to respond. I called the customer (Mr) that day, Friday(10/11) and he stated his wife had complained of a rumbling coming from under the house but he still had heat. We agreed it could wait untilMonday (10/14) since it was in the mid 80's that weekend. On Monday my technician and I went out to their home, where I noticed a vibration coming from the back of the house. It was determined the sound was coming from the older heat pump. The unit was a 13 year old [redacted] and the unit's compressor was out of balance. The unit was still heating but slightly vibrating the line set. I returned to the shop and called to order a compressor for the unit from a local supply house. The local supply house told me they would check their inventory and get back with me as soon as possible. The next day (Tues 10/15), supply house called to inform they did not have a compressor for this unit and would have to order one from another store outside of Virginia. The compressor would arrive to the local supply house on Friday (10/18). On Tuesday (10/15) before I was able to inform the customer of the compressor being delivered on Friday 10/18, they contacted the [redacted]. I then received a call from the home warranty company and relayed them the information on the compressor being deliveredon Friday. On Friday 10/18 I contacted the customer (Mr) to inform him the compressor was delivered and scheduled it to be installed on Friday the 25th. I informed the customer I was out of town Saturday 10/19 and would return Friday morning 10/25. The customers unit was still working but he did not want to wait, so I had my technician install the compressor on Saturday the 19th as a courtesy. On Sunday the 20th, I checked in with my technician to see how thecompressor job for this customer turned out. The technician informed me the compressor was not working. I asked him about the weather and he said it was in the 50's during the night and upper 60's during the day. He had informed the customer (Mr) that he could use the strip heat if need. The customer (Mr) was fine with that. On Friday 10/25 when I returned home, my technician said the customer had called him the night before and asked if it would be OK to use the strip heat since he had not used it yet. Again my technician told him it would be fine. I called the customer and this time spoke with Mrs. I asked if I could come out Saturday 10/26 to check the compressor and that she was the 2nd call that day since I already had a previous appointment with another customer scheduled in the morning. Mrs. on the phone said that it was ok but she also stated that she had water leaking in the bathroom from the heater vent. I assured her warm air vents do not sweat due to the nature of heat, that is the reason heat vents do not have to be insulated and how heat pumps work, heat to cold. However it had been raining and I told her I would check it out. Due to the delay from the earlier customer appointment, I arrived to this customer'shome Saturday at about 12pm. I found that the coded wiring on thecompressor was wrong, so I made the repair and the unit started up running smoothly. I apologized to the customer (Mr) for the delay in getting his unit repaired and offered him a free Heat Pump tune up for his inconvenience. After the repair was complete, I spoke with Mr. to find out if he knew what his portion he was responsible for on this repair. He did not know and since I did not have his paperwork (my technician had it) I contacted the [redacted] while at his home. The [redacted] customer service advised the amount he was responsible for. The customer (Mr) invited me inside to write me a check where I met Mrs. Mrs. was highly upset we were not replacing the unit and had instead repaired it. She stated she was told by the technician that "You were the only person that could authorize the unit to be replaced which is why we waited for you to come back". I informed them I had repaired the unit and it did not need to be replaced. Mrs. became highly upset and somewhat confrontational. I became very uncomfortable at that point when she said "What can you do?" I asked her what she wanted me to do, to which she replied again "What can you do?". I had already offered a apology and a free PM to the Mr. who had now left the room. I once again apologized, offered the free PM again and reiterated the unit was repaired, it was operational and there was no reason to replace the unit. I also mentioned I do not make the final decision to replace any unit that is covered under a home warranty contract. It should be noted the customer had heat the entire time. Also my technician stated later after I left the customer home, that he never spoke with Mrs. which led me to believe there was some miscommunication. Indoor Air has been in business since 2009. We have always strivedto offer exceptional service and best solutions to meet our clients home heating and air conditioning needs. As a act of good will, the customer payment as specified by the [redacted] less the service call fee will be refunded to them. We apologize again for the inconvenience and miscommunication that has occurred.

[redacted]Owner, Indoor Air of Virginia LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted]. However, with the history of miscommunication that remains to date with Indoor Air's version of events (i.e., neither of us received an offer of a "no-cost" Tune Up); this is a request for Indoor Air to identify the specific amount to be refunded (as an act of good will, less the service call fee) prior to accepting this proposed resolution. I will wait for the business to perform this action and if it does, will reconsider this proposed resolution. Therefore, request that this complaint remain open until the company responds with this requested information.

Regards,

Business

Response:

I spoke with [redacted] from the company and the refund check is for $[redacted].

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I called the consumer and the they still have not received a refund check from the business.

Regards,

Business

Response:

I spoke with [redacted] from the business and he stated that the check was sent out on Monday and the consumer should receive it today or tomorrow.

Consumer

Response:

Good Afternoon, We received a check for $[redacted] from Indoor Air today. Going to deposit this afternoon to ensure that it clears. Thanks again for all of your support!

Respectfully,

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: On March 26, 2014 [redacted] and his assistant of Indoor Air of Virginia replaced the fan motor and fan blade in my air conditioner unit and I paid him $85 which is was the deductible as per my warranty. On May 1st we had the home energy check up performed by [redacted] per [redacted] enery efficiency program. They recommended to replace the fan motor, blade and fan mount. In addition they notice there was a lot of vibration in the unit and this caused some of the bolts to be very loose. With this in mind,

I tried to reach [redacted] for a couple days before he returned my calls. Finally, I spoke with [redacted] at Indoor Air to express my concern regarding these findings, considering he just replaced these parts. He gave some spill, about the company was just trying to make some money and the techs only get paid by commission. This was the reason why he went into the business for himself. The technician from Indoor air came out on 5/28 to replaced these parts, however he stated the vibrations was still there due to the rpm of the fan. Me not knowing what this meant I thought it was ok. So I took his word for it. On Saturday June 7, my air conditioning was not cooling my house. It was 89 degrees in the home and the air condition was set on 70. I called Indoor Air of VA ([redacted]) left message at 1pm, I called back around 5pm he answered I ask did you get my message, he said no, so I explained the air conditioner was not cooling and its very hot in my house. His response to me was we addressed your issue with the fan and motor this is another issue and you need to contact your Warranty company to placed a claim. I was shocked at his response, no courtesey or concern from this man at all. I immediately did what he said. They found me another company to come out. On, June 10, 2014. The new company technician and I discovered the fan was lying in the bottom of my unit and the cap for the refrigerant was not on. The inside of my unit has scratch marks from this and fan was bent. He had to straightened out the fan and he notice the screws was not the correct length he had to cut the length off the screws in order for the fan to fiit. In addition, the technician stated the fan was not installed properly and it was not the right size fan for the unit. The technician also stated the fan was not ordered from the manufacturer due to this it's not the proper size and causes the noticeable vibrations in the unit and the fan to come off of the motor. I am glad I turned the unit off on Saturday, there could've been more damage done.

The technician straightened out the fan, tighten the screws on the fan and put the fan back on. The technician stated he would order the right size fan from the actual manufacturer the Indoor Air tech did I know this because I am the homeowner he left my house and stated he had to go and get another fan and he would due a through check of the air conditioning unit when he returns.

The technician from Indoor had to leave to go to a parts store to purchase another fan, which is what the Indoor Air tech did I know this because I am the homeowner he left my house and stated he had to go and get another fan because the one he bought, he could not get the screws off. He was having difficulty installing the fanfrom the first day they visited my home.

Base on my experience with Indoor Air, I am very disappointed with the service and response from [redacted] at Indoor Air.

When I contacted my Warranty Company, I specifically stated I did not want Indoor Air to service my air conditioner.

After being without air condition for 3 days and the temps in 90's, I am livid, this was by not fault of my own, and for the someone I've paid to have services done to show now remorse or concern of my issue wether existing or none, is not a company I want to do business with at all, I will surely not recommend this company, I will certainly express my horrible experience with this company to my freinds, family, associates, and others.

After allof this , I have to pay another company to come out and service my air conditioner for an issue that could've been resolved with the comany that did the work

I have issued a formal complaint with my Warranty Company about this expeirence. with Indoor AIR of VirginiaDesired Settlement: $85.00 paid to Indoor Air of Virginia for incomplete work

$85.00 for the cost of another company to come out to fix the problem

3 days@ 125.00 =375.00 ( without air condition due to this improper repair)

total desired out come $545.00

Business

Response:

This customer was a customer of[redacted] and not a customer of Indoor Air. We follow guild lines set by them and we are not authorized to discuss their policies.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

The business states I am not a customer of his. However, my credit card statement clearly shows I paid him $85.006 a check to his company for services rendered not to my warranty company. In addition, my receipts for work done were provided by this business.

My warranty company paid $125.00 to company Indoor Air of Virginia, in addition his company charged my credit card $85.00.

In both instances we both are customers of Indoor Air of Virginia.

The services he provided were not professinally done. Therefore, causing me to be without AIR condition for 3 days with temperature in the 90's. Due to the poor quality of work that was performed, I have to pay another company to complete this repair.

Regards,

Review: Called company to set appointment on a Saturday to inspect my HVAC unit. I found a groupon online and that is why I chose this company. I planned my Saturday around the appointment time of 11:00 AM. The [redacted] called and said he would not be able to make it an complete the inspection due to the light drizzle outside. We re-scheduled for Monday at 2:00 PM. I had my wife adjust her work schedule so she could be there when he arrived. He never arrived and I never received a phone call. Poor customer service and completely wasted our time. Do not use this company. I will go with another company that is more reliable.Desired Settlement: No desired outcome. I just believe in valuing other peoples time and efforts. If you are going to do the job then do it. If you do not want the job the tell me on the phone and I will get someone else to do it.

Business

Response:

The check up in question is a free/low cost service offered by Indoor Air for our customers. Due to rain and ice on Saturday we were unable to perform any pm checks properly and we did call to cancel. We did discuss coming out and I told him I would have to check the weather and call him back. I never schedule PM's too far out due to changing weather. He is on a list of customers to contact for the upcoming 3 day warm stretch. We try to accommodate all our customers which is why we were going out on a Saturday for this appointment and would have adjusted our schedule had he called Monday evening. I am sorry for any confusion and thank you for giving Indoor Air consideration for your service.