In-Shape Health Club - All Locations

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  We have reached out to Dustin and resolved his billing issues, set him back up with a trainer and transferred him to a different club. In-Shape Health Clubs welcomes feedback...

from members, and will provide resolutions customized for our individual member needs.             Sincerely, [redacted] ISHC Call Center Manager [redacted]

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  We have spoken to [redacted] regarding his membership concern and were able to amicably resolve her issue. In-Shape Health Clubs welcomes feedback from members, and will...

provide resolutions customized for our individual member needs.             Sincerely, Heaven Goins Member Services ManagerIn-Shape Health Clubs

I am rejecting this response because:InShape keeps telling me that I got a "good Deal" on the diamond membership for $126.99 when the actual price is higher but choses to forget that I cannot use my Diamond membership in Bakersfield because there are no Diamond Clubs here. Therefore the Diamond membership in Bakersfield is a waste of money. The only reason I upgraded to a Diamond membership is to be able to use the club near my house. I was very happy with my Platinum Plus and if Inshape had told us that they will downgrade the club I would have not upgraded and I would still be paying $104 for the membership. It is my feeling and the feeling of many members in my area that the management of InShape had tricked the members into changing their old pricing in order to force them to join the new pricing. It was a trick and nothing else. Why would a club go from Diamond to Platinum in a few months? If it was a mistake then they should apologize and fix their mistake. If it was done on purpose then it would justify my reasoning above. The response to my complaint from InShape management shows how the InShape management treat their members with no consideration and they are driven by greed and have no appreciation to loyal members.

Resolution: In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  We have spoken with Ms. [redacted] and were able to resolve her billing dispute. 
In-Shape Health Clubs welcomes feedback from members, and will provide...

resolutions customized for our individual member needs.            
Sincerely,[redacted]

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  We have spoken to Ms. [redacted] regarding her concern and were able to amicably resolve her issue by adding her parents to her membership. In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.               Sincerely, [redacted] Social Media Associate In-Shape Health Clubs, Inc. [redacted]

I have continued to contact this member by phone and email. The phone number rings to a voicemail that is not set up. I am not sure what else I can do to get in touch with [redacted].
 
 
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In-Shape Health Clubs
Member Services
[redacted] - Phone
[redacted] - Fax
[redacted] - Toll Free
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Thank you. The problem was discussed, and the club promises to keep the pool at a warmer temperature. If the problem persists, I will be extremely disappointed.

I truly feel that a refund is a fair resolution for violating a person's privacy by two maintenance personnel who saw me naked in the women's shower room.  Signs that were posted indicated as stated above in my original complaint indicated 12:30 p.m. - 3:00 p.m.  The Maintenance workers...

entered the shower stall area @ 9:35 a.m.Another option to a resolution to this complaint is to: 1.  Credit me for all the membership dues that I've paid, plus 5 years free membership, OR2.  Offer me 5 years free membership.[redacted]

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  We have spoken with [redacted] regarding his complaint and we were amicably able to resolve his concern by cancelling his membership and removing his billing...

information.
In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  We spoke to Ms. [redacted] on 6/5/15, cancelled their membership and resolved all other issues to her satisfaction. In-Shape Health Clubs welcomes feedback from members, and will...

provide resolutions customized for our individual member needs. Should you have any questions, please contact me.   Sincerely, [redacted] Social Media Manager In-Shape Health Clubs, Inc. ###-###-####

I am rejecting this response because:
There are no more Diamond clubs in my area and so the Diamond membership does me no good. Also, of course I am getting a better rate, InShape recently raised thier rates. My postiion still stands, if they had not opened the Diamond club in June I would not have upgraded and now this club has been downgraded to a Platinum, so I am requesting that I just go back to my old plan before what I feel was a "bait and switch". Thank you.

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  We have spoken to Michael regarding his concern and were able to amicably resolve his issue by cancelling the agreement and adjusting the billing as needed. In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.               Sincerely, [redacted] Social Media Associate In-Shape Health Clubs, Inc. 209-922-0084

Resolution: In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  I have spoken to Mr. Jansen and have resolved his complaint and cancelled his personal training. In-Shape Health Clubs welcomes feedback from members, and...

will provide resolutions customized for our individual member needs.             Sincerely,   [redacted] Member Services Manager In-Shape Health Clubs

I am rejecting this response because:I did not receive "a couple voicemails". I received ONE call which was today at 8:35 am (my cell phone call log and VM log is attached. The missed call I am referring to is from the 209 number at 8:35 am) I have not been able to call back yet.  It has only been 2 1/2 hours since I have received the one and only call and I think that is unreasonable that In Shape only gave me 2 1/2 hours to callback before sending a message to the Revdex.com with facts that are untrue. This is just another example of how In Shape does not properly document what really happened in reality versus what they made up. I will be calling the business back when I am on my lunch break.

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  We have spoken to [redacted] regarding her concern and were able to amicably resolve her issue by cancelling membership and no charges were made on the members account. In-Shape...

Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Approximately June 2015 I went to my home Gym [redacted] and cancelled one of my families memberships. Once of the managers handled it and said it was taken care of. The charge never came off and continues to be charged to my bank account. Approx 6 weeks ago, my other family member called in to...

cancel his account and the payment continues to be debited from my bank account as well. The desk person working today 8/29/15 said there are no cancellation fees for cancelling a membership....so why the hold up in shape? Resolution: In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  We have attempted to contact [redacted] by phone and have left voice messages and will continue to reach out to her to come up with a resolution.  In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.               Sincerely, [redacted] Social Media Associate In-Shape Health Clubs, Inc. [redacted]

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  We have spoken to [redacted] regarding her concern and were able to amicably resolve her issue by assuring her that the account has been cancelled with no further charges....

 In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.             Sincerely,[redacted]Manager – Member ServicesIn-Shape Health Clubs, Inc.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me as long as the settlement details are completed by In-Shape.  The settlement agreement are as follows:1.  InShape to add my parents back to my account how it originally was (with my membership as it was, and them added on under the $25/month per person promotion).  The InShape representative has stated to me that this has been done.  2. InShape is issuing a refund to my parents for the separate membership they opened in the interim due to the cancellation made by Inshape.  InShape rep stated that this recent membership they opened has been voided and a refund check for the charges they paid will be sent to my parents.  My parents should not have any further charges on the account that has been voided.  I will not know for sure that this has been done until they receive the refund check.  If the refund check is received, then the issue will in fact be resolved.

Resolution: In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  We have reached out to the member but have been unable to speak with him regarding his complaint. We have also emailed the member a copy of his...

membership statement and hope that this will clear up any issues. In-Shape has not over billed the member and look forward to speaking with Mr. [redacted] to clear up any confusion. In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.             Sincerely, [redacted] Member Services Manager In-Shape Health Clubs [redacted] Tell us why here...

Resolution: In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. I have attempted to contact [redacted] by phone and have left a voice message and will continue to reach out to him to come up with a resolution.  In-Shape Health Clubs...

welcomes feedback from members, and will provide resolutions customized for our individual member needs.             Sincerely, [redacted]
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