[redacted] [redacted] [redacted] ***I called Mr [redacted] and told him that I was sorry for the late reply as our website did no forward his message, no excuses as I need to make sure that our systems work In addition, I told him that I was sorry that [redacted] declined his card and that I was not sure why they told him later that they did not decline our authorization request (Our records of the transaction does show two declines by ***) He almost immediately said that he might have been too hasty in sending these messages, both to City Mill and the Revdex.com (said this twice) I told him I understand the frustration of not being able to make the charge, with [redacted] declining the authorization request.I gave him my direct phone number and asked him to send me the [redacted] statement if it shows one or two charges from City Mil and we would make it right He was very pleasant and almost apologetic to me for having me needing to call him From our standpoint, the complaint has been resolved, and unless he produces an [redacted] statement with City Mill charges on it, we consider that the customer complaint resolvedPlease let me know if you have any questions [redacted]
We was never told it was in an accidentI'm not going to keep going around and around with you...if this is how you run your business so be it but I can assure you I will never tell someone to purchase a car from younobody will accept your deal because you won't give them proof that you will pay the 9,your company and salesman screwed us over then yelled and hung up on me when he knew he got caught in a lie and nothing has or will be done about that! Go ahead and just keep ur offer it ain't good for a thing dealerships have now tried to get proof and have had no luckwe will just do what we have to with this unsafe car that your salesman made no mention of!
We have made every effort possible to try to get financing set up with a bankThe car fax we have on record indicates a full disclosure was made as to the vehicles historyThe vehicle is a good vehicle and we will continue to honor a fair trade inCredit score and history is the most significant matter preventing obtaining additional financingWe strongly urge you to make timely payments which will help in driving up your credit scoreAdditionally, extra payments should be considered in order to offset the high miles being driven on the car, this will help in reducing negative equity should you desire to trade in the vehicle in the futurePlease feel free to contact me directly should you have any questions or concerns.SincerelyTom O***GM###-###-####[email protected]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
We have made contact with Mr [redacted] and came to a resolutionA partial reimbursement has been issued to mail to Mr [redacted] Sincerely,Tom O***GM###-###-####[email protected]
I told them I am considered a full time employee, I also told them what my pay isYou take my pay x 7xxdivided by THEY took it upon there own to state the otherI have been with the school district for almost yrs, I have never told anyone I worked all yearI then called Mr [redacted] on April 28th and he turned into a smart [redacted] and said fine we will just come and het the car I said ok I am sorry you miss understood about my payI had also emailed my wfor them to look at
We have reached out on several occasions and have not been able to make contact with ***, please contact Manager at NABS at your earliest convenience to discuss matter.Contact info is as follows:Todd P [redacted] ###-###-#### [redacted] @natautobrokerage.com
Ms [redacted] , we are in receipt of the vehicle and issued refund of down payment todayI had it sent out priority mail and you should receive in the next couple daysPlease advise if you not receive it by end of weekCopy of check issued is attached
Here is the receipt showing what I spent for the brakes and rotors It also shows the estimate for repairing the ashtray cover door On Friday I spent another $on wiper blades Once it started raining on Thursday I saw that the wiper blades were horrible I bought my last used car from the Mercedes dealership - I had no issues - everything had been inspected and changed where necessary I guess I was spoiled by dealing with a reputable car dealer
We have inspected the vehicle and determined that a restriction in the heater core caused and over heat condition, resulting in the motor going into safe modeOther dealer misdiagnosed, probably trying to sell an engine jobAdditionally, we have verified that this is the correct engine and specifications for this vehicleVehicle repair is complete and ready for pick upPlease contact me should you have any questions or concerns.Sincerely,Tom O'***Gm [redacted] Automotive###-###-####
Resolution regarding fees has been agreed too as per Chris G***, sales managerCheck for reimbursement being cut today, will be mailed tomorrow.SincerelyTom O***GM
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Thank you so much for all that you have done
I have attempted to return the call of Todd P [redacted] from Bob Automotive from October 01, to October 03, I have not received any calls backI have attached one estimate and I have a second estimate that I can attach once I get it from the second repair shop I received the estimate from
For numerous reasons, unforeseen at the time of delivery, financing was not obtained for [redacted] We do regret this as we are certainly in the business to sell cars, not bring cars backThis is the last thing we would want to have happenWe do have numerous phone calls and text messages documented in order to try to resolve the financing issuesIn addition, a demand to return the vehicle was sent out via certified mail, however, the mail was not acceptedIn any event, we do apologize not being able to get the financing arranged and we will be mailing out a refund for $which is the amount of payment we have receivedIt my understanding the keys to the vehicle were not released to the tow truck driverWe kindly ask that you mail the keys back to us upon receipt of our checkThank you for your cooperation and please feel free to contact me should you have any questions or concerns.Sincerely,Tom O***GM - Bobb Automotive [redacted] ###-###-####
[redacted] [redacted] [redacted] ***I called Mr [redacted] and told him that I was sorry for the late reply as our website did no forward his message, no excuses as I need to make sure that our systems work In addition, I told him that I was sorry that [redacted] declined his card and that I was not sure why they told him later that they did not decline our authorization request (Our records of the transaction does show two declines by ***) He almost immediately said that he might have been too hasty in sending these messages, both to City Mill and the Revdex.com (said this twice) I told him I understand the frustration of not being able to make the charge, with [redacted] declining the authorization request.I gave him my direct phone number and asked him to send me the [redacted] statement if it shows one or two charges from City Mil and we would make it right He was very pleasant and almost apologetic to me for having me needing to call him From our standpoint, the complaint has been resolved, and unless he produces an [redacted] statement with City Mill charges on it, we consider that the customer complaint resolvedPlease let me know if you have any questions [redacted]
We was never told it was in an accidentI'm not going to keep going around and around with you...if this is how you run your business so be it but I can assure you I will never tell someone to purchase a car from younobody will accept your deal because you won't give them proof that you will pay the 9,your company and salesman screwed us over then yelled and hung up on me when he knew he got caught in a lie and nothing has or will be done about that! Go ahead and just keep ur offer it ain't good for a thing dealerships have now tried to get proof and have had no luckwe will just do what we have to with this unsafe car that your salesman made no mention of!
We have made every effort possible to try to get financing set up with a bankThe car fax we have on record indicates a full disclosure was made as to the vehicles historyThe vehicle is a good vehicle and we will continue to honor a fair trade inCredit score and history is the most significant matter preventing obtaining additional financingWe strongly urge you to make timely payments which will help in driving up your credit scoreAdditionally, extra payments should be considered in order to offset the high miles being driven on the car, this will help in reducing negative equity should you desire to trade in the vehicle in the futurePlease feel free to contact me directly should you have any questions or concerns.SincerelyTom O***GM###-###-####[email protected]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
We have made contact with Mr [redacted] and came to a resolutionA partial reimbursement has been issued to mail to Mr [redacted] Sincerely,Tom O***GM###-###-####[email protected]
[redacted] was in this morningAll repairs are completeThanks
I told them I am considered a full time employee, I also told them what my pay isYou take my pay x 7xxdivided by THEY took it upon there own to state the otherI have been with the school district for almost yrs, I have never told anyone I worked all yearI then called Mr [redacted] on April 28th and he turned into a smart [redacted] and said fine we will just come and het the car I said ok I am sorry you miss understood about my payI had also emailed my wfor them to look at
We have reached out on several occasions and have not been able to make contact with ***, please contact Manager at NABS at your earliest convenience to discuss matter.Contact info is as follows:Todd P [redacted] ###-###-#### [redacted] @natautobrokerage.com
Ms [redacted] , we are in receipt of the vehicle and issued refund of down payment todayI had it sent out priority mail and you should receive in the next couple daysPlease advise if you not receive it by end of weekCopy of check issued is attached
Here is the receipt showing what I spent for the brakes and rotors It also shows the estimate for repairing the ashtray cover door On Friday I spent another $on wiper blades Once it started raining on Thursday I saw that the wiper blades were horrible I bought my last used car from the Mercedes dealership - I had no issues - everything had been inspected and changed where necessary I guess I was spoiled by dealing with a reputable car dealer
We have inspected the vehicle and determined that a restriction in the heater core caused and over heat condition, resulting in the motor going into safe modeOther dealer misdiagnosed, probably trying to sell an engine jobAdditionally, we have verified that this is the correct engine and specifications for this vehicleVehicle repair is complete and ready for pick upPlease contact me should you have any questions or concerns.Sincerely,Tom O'***Gm [redacted] Automotive###-###-####
Resolution regarding fees has been agreed too as per Chris G***, sales managerCheck for reimbursement being cut today, will be mailed tomorrow.SincerelyTom O***GM
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Thank you so much for all that you have done
I have attempted to return the call of Todd P [redacted] from Bob Automotive from October 01, to October 03, I have not received any calls backI have attached one estimate and I have a second estimate that I can attach once I get it from the second repair shop I received the estimate from
For numerous reasons, unforeseen at the time of delivery, financing was not obtained for [redacted] We do regret this as we are certainly in the business to sell cars, not bring cars backThis is the last thing we would want to have happenWe do have numerous phone calls and text messages documented in order to try to resolve the financing issuesIn addition, a demand to return the vehicle was sent out via certified mail, however, the mail was not acceptedIn any event, we do apologize not being able to get the financing arranged and we will be mailing out a refund for $which is the amount of payment we have receivedIt my understanding the keys to the vehicle were not released to the tow truck driverWe kindly ask that you mail the keys back to us upon receipt of our checkThank you for your cooperation and please feel free to contact me should you have any questions or concerns.Sincerely,Tom O***GM - Bobb Automotive [redacted] ###-###-####
Claim # [redacted] Verification of Pay-off for Chevy Malibu sent by Prestige Financial Services