Hello, Thank you for the concern regarding your accountWe were able to follow up with the Care Team and found that your account was credited with the [redacted] offer today (11/21/17)We ask that the user refresh her app to view her earningsThank you and have a nice day
Hello, Thank you for the concern regarding your accountWe have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that more than one account was created using your informationPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta account.We have verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.We verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hello, Thank you for your concern regarding your accountUnfortunately, the information provide does not match any accounts with IbottaPlease share the correct account information so that we may investigate your complaintThank you and have a nice day
Hello, The name, the email, and the name and email combination that the individual provided does not yield any user accountsPlease adjust this review as we believe this user does not have an account with IbottaThank you
Hello, Thanks for the concern regarding your accountThe user's account was locked from withdrawing her earnings due to a high value receipt with an offer credit of over $Our system automatically flags receipts of this nature for a review from our teamThe user's account was locked on 3/26/and was then unlocked on 4/1/The user withdrew her earnings after being unlockedWe appreciate the user's understanding of our need to review accounts with receipts of this valuePlease let us know if you have more questions about your accountThanks and happy earning
Hello,Thank you for providing proof of purchases via emailUnfortunately, we have now confirmed that you have submitted receipts from purchases that were not made by you into our systemAfter several reviews of your account in addition to the review of your bank statements, we are firm in our decision to permanently deactivate your account.We continue to believe that your account displays irregular shopping behavior and we have further reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that userWe work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other usersDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountWe have completed a second review of the user's account and are firm in our decision to keep the user's account deactivatedThe user purchased products for Ibotta credit and then returned the items, thus intending on keeping the Ibotta earnings from the purchaseThe user stated in previous inquiries that is was a [redacted] receipt incorrectly chargedThis purchase is not either of the two purchases in questionOn one occasion, the user purchased items to obtain $in offers and returned both itemsOn the other occasion, the user purchased items to obtain the same offer for $and returned both itemsAgain, these purchases are separate from the [redacted] receipt that the user is referencingUnfortunately, we will not reactivate the user's account as returning products purchased that a user receives credit for, is against our Terms of Use (Section 10.2)Thank you for your cooperation and understanding
Hello, Thank you for the questions regarding the phone number on your accountUpon review of the user's account, the user requested a phone number change on 8/8/The user requested that the Sprint phone number be removed from her accountOn 8/11/2017, the user linked a Google Voice phone number to her accountUnfortunately, the Ibotta app is not designed to work with 3rd party messaging apps or VoIP numbersCompatibility with these types of services are not guaranteedHowever, if the user is able to remember the Google Voice phone number that she linked to her account on that date, the team will be happy to remove the phone number for her so that she can cash out her earnings.Please refer to Ibotta's Terms of Use Section in regards to carriers that are currently compatibleUnfortunately, if the user does not remember the phone number that she linked to her account, we are unable to assist her furtherAs a part of our privacy and security, the user must provide the currently linked phone number in order to make any changes to her accountWe apologize for the inconvenience and hope that the user can provide the numberThank you
Hello, Thank you for the concern regarding your accountIt appears that this user's account was reviewed and restored access on 7/22/Please let us know if you have any further questionsThank you and have a nice day!
Hello, Thank you for your response regarding your accountWe were able to find this user's father's account, however, there are three additional accounts that share the same information, contact info, location, and payment informationThis is in direct violation of Ibotta's Terms that allow users to have ONE earning accountIn regards to shared receipts, there are at least three instances of a receipt being sharedFor example, a receipt was submitted on the user's main earning accountWithin hours, a second account was created and the same receipt was submitted on the secondary account that contains the same information as the main earning accountTherefore, it is clear to Ibotta that the user referred himself, created a secondary account, and submitted the same receipt in an effort to obtain both the referral credit in the main account and welcome credit in the secondary accountUnfortunately, we are choosing the keep the user's accounts deactivatedThank you for your understanding
Complaint: [redacted] I am rejecting this response because the accusations and slander against me continue, now they have permanently deleted my account on “suspicion” they were not my receipts They are my receipts, I have many seperate transactions at the local grocery because they must be kept seperatd for billing purposes within my business They were ldgit and to terminate me solely on their “suspicions” is not a ldgally valid reason to literally STEALfrom me Litigation is pending, gathering participants of which there are hundreds as this company has a reputation for this exact sort of thing Disgustingly vile corporation, and their conduct is illegal and will not be tolerated nor excused in a court Sincerely, [redacted]
Hello, Thank you for your feedback of IbottaUpon review of the user's account, the user's account has never been locked or deactivatedThe user's account was in an inactive state until 12/and the user received inactivity feesMore information about inactivity fees can be found in our help center and in our Terms of UseUnfortunately, we were not able to find any specific instances of the user's remaining claims and would appreciate further information so that we can address the situationThe Ibotta Care Team's last correspondence with our Team was regarding a receipt that was submitted on 10/21/but was dated 10/11/Unfortunately, this is outside of the day submission time frame for purchasesIf the user would like further information and possible resolution regarding her claims, please provide specific instances so that we can further investigate and assist the userThank you and have a nice day
I am rejecting this response because:it is incorrect Since I am so dissatisfied with your so called results, you still have not shown me any proof except your adamant words that I am deactivated still don't know why I will be the bigger adult here Take whatever funds are in my account and donate it to your favorite charity! I am done with you and will certainly be letting others know how horrible you guys really are I am deleting the totally useless Ibotta app from my tablet immediately to free up my precious space! Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 9, 2015/10/22) */ Thank you for bringing this to our attentionIt appears that this user's account was reviewed for fraudulent activity by our Fraud Prevention TeamAfter completing their review, they unblocked the account and the user has resumed using their account If the user has any other question or concerns, our Support Team can be reached by email at [redacted]
Hello, Thank you for the concern regarding your accountOn 12/2/17, the user's account was locked from cashing out due to being flagged for review based on one of the following reasons: user data, shopping behavior, or account auditsOn 12/5/17, full access to the user's account was restored and the user withdrew earnings twice on 12/10/If the user has any further questions about her account, we suggest reaching out to the Care TeamWe apologize for any inconvenience that this may have caused and appreciate the user's understandingThank you and happy earning!
Hello, Thank you for the concern regarding your accountUnfortunately, we are firm in our decision to maintain account deactivationOn occasions, the user submitted the same receipt that she already received credit for itemsThe user's process was to first submit an image of the receipt and then two days later, scan the QR code on the bottom of the receiptThe system was picking up the multiple submissions but Ibotta understands that a user may accidentally submit the same receipt because they forgot they had already submitted the receiptIt is apparent that the user was attempting to obtain credit for the same purchases multiple timesOn over occasions, the user purchased items eligible for Ibotta credit and then returned the items to the retailer, while retaining the Ibotta creditSubmitting the same receipt for rebates that have already received credit is against our Terms of UseYou will only receive credit for each item once, up to the allotted amount of redemptions per rebateIf the rebate reappears in your gallery, it must be purchased again on another shopping tripPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriateWe verified that many receipts submitted to us, through your account, violate Ibotta’s Terms of Use, Section They can be viewed here: https://ibotta.com/docs/termsWe apologize for the inconvenience and appreciate the user's understanding and cooperationThank you
Initial Business Response / [redacted] (1000, 6, 2015/10/19) */ Thank you for bringing this to our attentionWe have reviewed the user's account, and it appears that they were marked as potentially fraudulentAfter our Fraud Team completed their review, they reactivated the user's account and the user should be able to resume using the app as normalIf the user has any questions or concerns, our Support Team can be reached by contacting [redacted]
Complaint: [redacted] I am rejecting this response because: I am not sure what Ibotta is talking about since I am not able to speak with a real person They do not even provide a phone number which I have requested numerous times! I tried to explain the receipt I submitted was not tampered with but taped back together after being ripped in half by my Autistic sonThis would of been something I could have explained better on the phone with a coustomer service personInstead they send out electronic emails I spent money in stores in order to use their appI also still had money to cash out which I no longer can since they abruptly deactivated my account, monies I think should given back to me Ibotta says they are a legit company but due to their previous actions and the many complaints form other people about the same thing happening to them, this suggests they are not! Sincerely, [redacted]
Hello, As stated previously, we reviewed the receipt in question and have given you credit for the missing rebates (totaling $1.25) as a one-time courtesy credit for a duplicate receipt submissionYou can now view your Ibotta earnings in the "Withdraw Cash" pageAt this time, we will be unable to give you additional creditIn the future, be sure to only submit original in-store printed receipts for creditThank you for your cooperation and understanding
Hello, As stated previously, we have determined to keep your original account open (under [redacted] ) and all other accounts associated with your account deactivated.We verified that more than one account was created using your informationSpecifically, we can see three accounts that share similar informationWe can also see that you have earned on multiple accountsPer Ibotta's Terms of Use, Section 11, users may not create more than one (1) Ibotta account.We will be unable to reactivate any of your multiple accounts at this time, but have reopened your original account with the understanding that you will be deactivated if more fraudulent activity is suspectedThank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountWe were able to follow up with the Care Team and found that your account was credited with the [redacted] offer today (11/21/17)We ask that the user refresh her app to view her earningsThank you and have a nice day
Hello, Thank you for the concern regarding your accountWe have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that more than one account was created using your informationPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta account.We have verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.We verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hello, Thank you for your concern regarding your accountUnfortunately, the information provide does not match any accounts with IbottaPlease share the correct account information so that we may investigate your complaintThank you and have a nice day
Hello, The name, the email, and the name and email combination that the individual provided does not yield any user accountsPlease adjust this review as we believe this user does not have an account with IbottaThank you
Hello, Thanks for the concern regarding your accountThe user's account was locked from withdrawing her earnings due to a high value receipt with an offer credit of over $Our system automatically flags receipts of this nature for a review from our teamThe user's account was locked on 3/26/and was then unlocked on 4/1/The user withdrew her earnings after being unlockedWe appreciate the user's understanding of our need to review accounts with receipts of this valuePlease let us know if you have more questions about your accountThanks and happy earning
Hello,Thank you for providing proof of purchases via emailUnfortunately, we have now confirmed that you have submitted receipts from purchases that were not made by you into our systemAfter several reviews of your account in addition to the review of your bank statements, we are firm in our decision to permanently deactivate your account.We continue to believe that your account displays irregular shopping behavior and we have further reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that userWe work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other usersDue to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding
Hello, Thank you for the concern regarding your accountWe have completed a second review of the user's account and are firm in our decision to keep the user's account deactivatedThe user purchased products for Ibotta credit and then returned the items, thus intending on keeping the Ibotta earnings from the purchaseThe user stated in previous inquiries that is was a [redacted] receipt incorrectly chargedThis purchase is not either of the two purchases in questionOn one occasion, the user purchased items to obtain $in offers and returned both itemsOn the other occasion, the user purchased items to obtain the same offer for $and returned both itemsAgain, these purchases are separate from the [redacted] receipt that the user is referencingUnfortunately, we will not reactivate the user's account as returning products purchased that a user receives credit for, is against our Terms of Use (Section 10.2)Thank you for your cooperation and understanding
Hello, Thank you for the questions regarding the phone number on your accountUpon review of the user's account, the user requested a phone number change on 8/8/The user requested that the Sprint phone number be removed from her accountOn 8/11/2017, the user linked a Google Voice phone number to her accountUnfortunately, the Ibotta app is not designed to work with 3rd party messaging apps or VoIP numbersCompatibility with these types of services are not guaranteedHowever, if the user is able to remember the Google Voice phone number that she linked to her account on that date, the team will be happy to remove the phone number for her so that she can cash out her earnings.Please refer to Ibotta's Terms of Use Section in regards to carriers that are currently compatibleUnfortunately, if the user does not remember the phone number that she linked to her account, we are unable to assist her furtherAs a part of our privacy and security, the user must provide the currently linked phone number in order to make any changes to her accountWe apologize for the inconvenience and hope that the user can provide the numberThank you
Hello, Thank you for the concern regarding your accountIt appears that this user's account was reviewed and restored access on 7/22/Please let us know if you have any further questionsThank you and have a nice day!
Hello, Thank you for your response regarding your accountWe were able to find this user's father's account, however, there are three additional accounts that share the same information, contact info, location, and payment informationThis is in direct violation of Ibotta's Terms that allow users to have ONE earning accountIn regards to shared receipts, there are at least three instances of a receipt being sharedFor example, a receipt was submitted on the user's main earning accountWithin hours, a second account was created and the same receipt was submitted on the secondary account that contains the same information as the main earning accountTherefore, it is clear to Ibotta that the user referred himself, created a secondary account, and submitted the same receipt in an effort to obtain both the referral credit in the main account and welcome credit in the secondary accountUnfortunately, we are choosing the keep the user's accounts deactivatedThank you for your understanding
Complaint: [redacted] I am rejecting this response because the accusations and slander against me continue, now they have permanently deleted my account on “suspicion” they were not my receipts They are my receipts, I have many seperate transactions at the local grocery because they must be kept seperatd for billing purposes within my business They were ldgit and to terminate me solely on their “suspicions” is not a ldgally valid reason to literally STEALfrom me Litigation is pending, gathering participants of which there are hundreds as this company has a reputation for this exact sort of thing Disgustingly vile corporation, and their conduct is illegal and will not be tolerated nor excused in a court Sincerely, [redacted]
Hello, Thank you for your feedback of IbottaUpon review of the user's account, the user's account has never been locked or deactivatedThe user's account was in an inactive state until 12/and the user received inactivity feesMore information about inactivity fees can be found in our help center and in our Terms of UseUnfortunately, we were not able to find any specific instances of the user's remaining claims and would appreciate further information so that we can address the situationThe Ibotta Care Team's last correspondence with our Team was regarding a receipt that was submitted on 10/21/but was dated 10/11/Unfortunately, this is outside of the day submission time frame for purchasesIf the user would like further information and possible resolution regarding her claims, please provide specific instances so that we can further investigate and assist the userThank you and have a nice day
I am rejecting this response because:it is incorrect Since I am so dissatisfied with your so called results, you still have not shown me any proof except your adamant words that I am deactivated still don't know why I will be the bigger adult here Take whatever funds are in my account and donate it to your favorite charity! I am done with you and will certainly be letting others know how horrible you guys really are I am deleting the totally useless Ibotta app from my tablet immediately to free up my precious space! Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 9, 2015/10/22) */ Thank you for bringing this to our attentionIt appears that this user's account was reviewed for fraudulent activity by our Fraud Prevention TeamAfter completing their review, they unblocked the account and the user has resumed using their account If the user has any other question or concerns, our Support Team can be reached by email at [redacted]
Hello, Thank you for the concern regarding your accountOn 12/2/17, the user's account was locked from cashing out due to being flagged for review based on one of the following reasons: user data, shopping behavior, or account auditsOn 12/5/17, full access to the user's account was restored and the user withdrew earnings twice on 12/10/If the user has any further questions about her account, we suggest reaching out to the Care TeamWe apologize for any inconvenience that this may have caused and appreciate the user's understandingThank you and happy earning!
Hello, Thank you for the concern regarding your accountUnfortunately, we are firm in our decision to maintain account deactivationOn occasions, the user submitted the same receipt that she already received credit for itemsThe user's process was to first submit an image of the receipt and then two days later, scan the QR code on the bottom of the receiptThe system was picking up the multiple submissions but Ibotta understands that a user may accidentally submit the same receipt because they forgot they had already submitted the receiptIt is apparent that the user was attempting to obtain credit for the same purchases multiple timesOn over occasions, the user purchased items eligible for Ibotta credit and then returned the items to the retailer, while retaining the Ibotta creditSubmitting the same receipt for rebates that have already received credit is against our Terms of UseYou will only receive credit for each item once, up to the allotted amount of redemptions per rebateIf the rebate reappears in your gallery, it must be purchased again on another shopping tripPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriateWe verified that many receipts submitted to us, through your account, violate Ibotta’s Terms of Use, Section They can be viewed here: https://ibotta.com/docs/termsWe apologize for the inconvenience and appreciate the user's understanding and cooperationThank you
Initial Business Response / [redacted] (1000, 6, 2015/10/19) */ Thank you for bringing this to our attentionWe have reviewed the user's account, and it appears that they were marked as potentially fraudulentAfter our Fraud Team completed their review, they reactivated the user's account and the user should be able to resume using the app as normalIf the user has any questions or concerns, our Support Team can be reached by contacting [redacted]
Complaint: [redacted] I am rejecting this response because: I am not sure what Ibotta is talking about since I am not able to speak with a real person They do not even provide a phone number which I have requested numerous times! I tried to explain the receipt I submitted was not tampered with but taped back together after being ripped in half by my Autistic sonThis would of been something I could have explained better on the phone with a coustomer service personInstead they send out electronic emails I spent money in stores in order to use their appI also still had money to cash out which I no longer can since they abruptly deactivated my account, monies I think should given back to me Ibotta says they are a legit company but due to their previous actions and the many complaints form other people about the same thing happening to them, this suggests they are not! Sincerely, [redacted]
Hello, As stated previously, we reviewed the receipt in question and have given you credit for the missing rebates (totaling $1.25) as a one-time courtesy credit for a duplicate receipt submissionYou can now view your Ibotta earnings in the "Withdraw Cash" pageAt this time, we will be unable to give you additional creditIn the future, be sure to only submit original in-store printed receipts for creditThank you for your cooperation and understanding
Hello, As stated previously, we have determined to keep your original account open (under [redacted] ) and all other accounts associated with your account deactivated.We verified that more than one account was created using your informationSpecifically, we can see three accounts that share similar informationWe can also see that you have earned on multiple accountsPer Ibotta's Terms of Use, Section 11, users may not create more than one (1) Ibotta account.We will be unable to reactivate any of your multiple accounts at this time, but have reopened your original account with the understanding that you will be deactivated if more fraudulent activity is suspectedThank you for your cooperation and understanding