I Love My Garden

Review: Uses answering service and was unable to connect to the person I needed to speak to on 3 occasions and did not get a call back on 2 occasions. [redacted] late for initial consult without notice. Decided to go with different landscaper. Was sent 2 invoices and was told fees would not be charged. Was charged anyway using credit card information provided at initial consult. Called for a refund as services not rendered. Did not get a call back. Had to call bank to dispute charge.Desired Settlement: Stop sending invoices to email and refund for charges. Stop sending flyers.

Business

Response:

Correct, we do use an answering service since we experience a high call volume and we need to make sure callers are screened prior to getting a sales agent on the phone.we are sorry that a call was not returned when initially called in for a quote. There is no excuse for that but we appreciate you giving our company the chance to still bid your property for landscape care.The sales agent assigned to you was [redacted], not [redacted]. [redacted] was on time or early to the appointment t that the two of you scheduled the previous day. [redacted] arrived early to the home and waited in his vehicle until the agreed upon appointment time.we have since spoken with you and gave agreed this was an error on our part. We will refund in full the amounts withdrawn from your bank account and send email proof of this. We apologize for this occurring and will make it right be refunding money.

Review: Work in trimming promised not completed! Owner Shane was to meet w/ worker before starting job - did not show up, and did not show up after job supposedly done. Worker chopped here and there and it looks terrible, Shane called in, on worker check given him. Hes not answered phone calls from us. Told us the worker send a check out only 1 person showed up.Desired Settlement: [redacted] is a very shifty individual and is ready to take ones money with poorly done work - and really not expecting to finish what he has promised. We would expect re- installment.

Consumer

Response:

I am informing you that my issue with I Love My Garden has been resolved.The co. returned and completed the job in full to my satisfaction at this time I would like to rescind my complaint. I want to thank you (Revdex.com) for assisting me in this issue. Yours truly,[redacted]

Consumer

Response:

I am informing you that my issue with I Love My Garden has been resolved.The co. returned and completed the job in full to my satisfaction at this time I would like to rescind my complaint. I want to thank you (Revdex.com) for assisting me in this issue. Yours truly,[redacted]