HyTech Roofing Solutions, LLC

I spoke to [redacted] right awayThe custom doors take weeks to get from the manufacturer and took longer because of a delay in orderingWhen the doors were ordered the wrong box was checked off by our [redacted] on our ordering form which resulted in the doors being 1/inch to smallI told [redacted] that we are ordering new doors right away and will expedite this with the manufacturer as well as get his chimney damper installed asapHe seemed satisfied after our discussion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: Due to the owners delay and refusal to contact chase or allow his staff to provide the necessary information, my bank is forced to recover the money that was credited on Dec **Unfortunately the way to recover is to wirhdraw from my account since I initiated disputeThis company was paid in full on Oct **I was unaware he had disputed the charge back and fraudulently provided an open balance receipt when having been paid in fullThe only resolution to this matter is to issue me a check for the credit of $he recieved from my bankin DecemberRecorded calls, email, and bank statements will prove thisStore owner threatened to do exactly this and followed thru due to my reviews on social media
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I reject this business response because I have put an incredible amount of effort into contacting the company to get the problems resolved far in advance of having owned the fireplace insert for one year The company has not been conscientious about the situation and has exhibited a big lack of concern, until I filed this complaint with the Revdex.com. The unit was installed in late March 2014. We had difficulty with smoky fires spewing smoke into the house as soon as we tried working with it. Initially, I phoned the installer for further help, because he had provided us with instructions for fire starting when he installed the unit, and assured us we would not have any problems with it after the first few wood burning fires. 80% of the time, starting a fire in the unit has resulted in our having to use fire extinguishers to put the smoky fire out and taking every electric fan we own to blow the smoke out of the house. Note that the unit was installed in late March and the weather warmed up soon after that, so there was no reason to use the unit in the spring and summer. The effective time for use this unit once it was installed was only March and April. May through November was quite warm and only got cold again in late December of 2014. You can refer to various online weather histories for *** *** to verify that. (see *** ). That means we could only test the unit for months in the initial months of ownership, and even that is not possible while working full time.After the warm weather ended (and we had an unusually warm December in 2014), we had a disaster trying to use the wood burning unit while family was visiting for Christmas. At that time, we had owned the unit only months. I contacted the company by phone in early January after the holidays. When I kept getting a story about how they could not come out to the house to help us until such and such date and then that date was delayed and the next scheduled date was again delayed, I started corresponding in email to keep a record of our communicationsIf the company had worked to resolve the problems with the fireplace insert in a timely manner, this would have been resolved within the first year of ownership. I am still requesting a refund. After we have a refund in hand, the company can come get the unit and resell it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I will be glad to speak to her bank I was away for a week and am catching up on paperwork and phone calls We don't owe her any money She bought a stove, and paid in full She's a scammer who is trying to get part of her money back from her credit card company, but we have
her signed contract which clearly states "All items received on 12/*/15".Thanks

After almost 1 year of the customer having this product a refund is not an option but we are working diligently to rectify the problem by meeting with the customer and the distributor of [redacted] at the customers home.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company has phoned me and offered to replace the original fireplace insert we purchased with a smaller one.  I agreed that I would look over the specifications for the unit.  After examining our fireplace dimensions and the manuals with specifications for the two fireplace inserts (the Large Flush Insert that we originally purchased and the company offered replacement with the Elite 33 model), I do not believe this other unit will work for us.  My husband and I still want a refund as detailed in my original letter to the Revdex.com along with the additional expenses incurred, as copied below. Requesting a refund & expenses to be covered:Cost of unit:               $6692.00Installation charge:      $995.00Cost for removing unit:  $429.00Cost to replace fireplace doors that were thrown out: $1000.00TOTAL  $9,116.00Reasons why replacement with a smaller unit is not acceptable (Refer to scale drawing attached and pdf manuals for each of the wood burning fireplace inserts.):1.       The offset between our chimney flue and the opening on the top of the fireplace insert remains approximately the same with both models.  There is an offset of the centers of the two flues that need to join of 5” plus.  2.       The difference in height from the large flush insert at 22” tall and the Elite 33 at 19.75” tall is 2.25”.  There is an offset adapter that might fit the space if we accept the smaller unit, but the manual, states that it may degrade draft performance of the insert.  After dealing with smoke in the house numerous times already, we are not in favor of using this and think restricting the draft is a very bad idea.3.       The smaller unit is approximately 1 cubic foot smaller than the unit we purchased and we do not want a smaller firebox.  Since the unit we purchased cannot work properly in our fireplace, we want to be refunded costs, return the unit to the company, and resurrect our fireplace to be able to used simply as a fireplace as it was before this installation occurred. Please note:1.       As reported by the authorized installer who inspected the unit and removed it from the fireplace while I watched and took photos, there was no adapter provided on the first installation and there was a gap between the opening of the insert and the 6” diameter flue that was inserted inside the original fireplace chimney that allowed smoke to surround the unit outside of the unit, rather than go up the flue.  The flexible 6" flue that was supposed to be securely attached to the insert was not attached at all.  The authorized installer's professional opinion is that there is not the proper spacing for our fireplace to have a wood burning insert installed into it.2.       Additionally, at the top of the chimney stack outdoors there was an opening of approximately 2” all around the flue insert that allowed rain to fall inside the chimney freely, also allowing access to birds or other creatures.  We will need to have this repaired.Sincerely,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory.I am still however waiting for the business to provide an installation date for both the fireplace and chimney damper as requested in my original complaint.
Sincerely,
[redacted]

I spoke to [redacted] right away. The custom doors take 6 weeks to get from the manufacturer and took longer because of a delay in ordering. When the doors were ordered the wrong box was checked off by our [redacted] on our ordering form which resulted in the doors being 1/2 inch to small. I...

told [redacted] that we are ordering new doors right away and will expedite this with the manufacturer as well as get his chimney damper installed asap. He seemed satisfied after our discussion.

Part of this complaint is totally valid.  We had some staffing issues which delayed the install.  We are working to rectify this, and offered to swap out the unit for a brand new unit that will perform more efficiently with her chimney.  We are awaiting a callback to confirm she wants...

us to do this.Thanks