Initial Business Response /* (1000, 5, 2015/11/04) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hydrofarm.com
Hello,
I received your complaint regarding the bulb of your Hydrofarm Jump Start Grow System light fixture burning out and your...
frustration with contacting someone who could help you! First, please let me apologize for the inconvenience you have experienced while trying to resolve your product issue. Hydrofarm takes customer satisfaction very seriously. We provide very easy processes to our authorized retailers to service any consumers product issue effectively. Please let me apologize if your seller did not offer to process your product issue directly with Hydrofarm on your behalf.
I will be happy to assist you with a light fixture replacement. Please confirm the stand is working as needed and if you would like the replacement fixture sent to the address noted in this correspondence. I will be happy to confirm shipment directly with you including tracking.
Thank you for your diligence and thank you for purchasing the Hydrofarm Jump Start Grow System. I appreciate your allowing us to resolve this for you and wish and your garden the best in your continued use of the Jump Start Grow Light System.
[redacted]
Director of Customer Service
Hydrofarm, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The stand is not working and I do appreciate and accept your offer to send a replacement. My address is: [redacted] XXXXX. Thank you.
Initial Business Response /* (1000, 5, 2015/11/04) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hydrofarm.com
Hello,
I received your complaint regarding the bulb of your Hydrofarm Jump Start Grow System light fixture burning out and your...
frustration with contacting someone who could help you! First, please let me apologize for the inconvenience you have experienced while trying to resolve your product issue. Hydrofarm takes customer satisfaction very seriously. We provide very easy processes to our authorized retailers to service any consumers product issue effectively. Please let me apologize if your seller did not offer to process your product issue directly with Hydrofarm on your behalf.
I will be happy to assist you with a light fixture replacement. Please confirm the stand is working as needed and if you would like the replacement fixture sent to the address noted in this correspondence. I will be happy to confirm shipment directly with you including tracking.
Thank you for your diligence and thank you for purchasing the Hydrofarm Jump Start Grow System. I appreciate your allowing us to resolve this for you and wish and your garden the best in your continued use of the Jump Start Grow Light System.
[redacted]
Director of Customer Service
Hydrofarm, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The stand is not working and I do appreciate and accept your offer to send a replacement. My address is: [redacted] XXXXX. Thank you.