We have reviewed the complaint from our customer. The complaint is vague & doesn't really address what the concerns are from our customer. On the statement regarding a stop work order. This statement is not correct. The stop work order from the [redacted] was issued due to work product...
completed by others. We met the City inspector onsite to discuss their concerns. Based on our work performed we were not even required to file a building permit. This can be conformed by the [redacted]. Our customer did have some concerns on work product which was discussed onsite with the insurance claims folks. The items are concerned were not part of our workmanship nor paid for by the insurance company. The insurance company did allow some additional items under the claim & handle those issues directly with our customer. During our last meeting we did agree to some credits off the estimate which we applied to our final invoice. The main issue at this time appears to be an issue regarding our invoicing/accounting. It was our understanding when [redacted] last met with our customer that all billings were completed & paid in full. Due to an accounting error on our part we double credited a payment. When we caught this error we tried to reach back out to our customer to explain. We supplied documentation to show our miscalculations. Bottom line: we are only trying to collect those monies which the insurance company agreed to pay & did pay to our customer. We are not trying to collect any more than what was allowed & paid for by the insurance company. Our customer has only responded with the complaint as submitted. If our customer feels like we are mistaken with our accounting then we need better communication & description of her position versus the correspondence as submitted. We apologize for the accounting error on our part. We made a mistake in our accounts receivable. All we are trying to do is resolve the outstanding balance we feel is still owed. Hopefully, our customer can see where we are coming from & is willing to discuss further in resolving our position on this matter. Thanks for your timeVirt F[redacted]Walker & Frick Construction Co.
We have reviewed the complaint from our customer. The complaint is vague & doesn't really address what the concerns are from our customer. On the statement regarding a stop work order. This statement is not correct. The stop work order from the [redacted] was issued due to work product...
completed by others. We met the City inspector onsite to discuss their concerns. Based on our work performed we were not even required to file a building permit. This can be conformed by the [redacted]. Our customer did have some concerns on work product which was discussed onsite with the insurance claims folks. The items are concerned were not part of our workmanship nor paid for by the insurance company. The insurance company did allow some additional items under the claim & handle those issues directly with our customer. During our last meeting we did agree to some credits off the estimate which we applied to our final invoice. The main issue at this time appears to be an issue regarding our invoicing/accounting. It was our understanding when [redacted] last met with our customer that all billings were completed & paid in full. Due to an accounting error on our part we double credited a payment. When we caught this error we tried to reach back out to our customer to explain. We supplied documentation to show our miscalculations. Bottom line: we are only trying to collect those monies which the insurance company agreed to pay & did pay to our customer. We are not trying to collect any more than what was allowed & paid for by the insurance company. Our customer has only responded with the complaint as submitted. If our customer feels like we are mistaken with our accounting then we need better communication & description of her position versus the correspondence as submitted. We apologize for the accounting error on our part. We made a mistake in our accounts receivable. All we are trying to do is resolve the outstanding balance we feel is still owed. Hopefully, our customer can see where we are coming from & is willing to discuss further in resolving our position on this matter. Thanks for your timeVirt F[redacted]Walker & Frick Construction Co.