Hopper, J Roofing and Heating

The customer came originally came in wanting a wheel balanceAfter inspecting the vehicle we noticed the vehicle had extremely worn inner tie rod ends which needed to be replacedWe replaced the inner tie rod ends upon the customer's requestWe did not balance the tires originally due to how out
of round the tires were, but we just replaced the tie rod ends and did an alignment on the vehicleWhen the customer came to pick up his vehicle he still wanted the tires balanced even though the tires were out of roundWe ended up balancing the tires after allA few days later the customer came back, and said the vehicle still had a vibration issueThe customer asked if tightening the wheels with a gun would warp the rotorsWe explained to the customer that we torque wheels to vehicle manufacture specification, therefore it should not warp the rotorsIn closing, we try to pride ourselves on providing the best customer service and customer satisfaction since