Homestead America

We are sorry for the inconvenience, but happy to report that this issue has been resolved and this resident's carpet fully replaced Please do not hesitate to reach out if you need anything else.Sincerely,The Homestead America Management Team

We are so sorry for the delay in resolving these issues and any inconvenience it has caused you. Our Regional Manager Cheryl D*** has been in touch with you, and per your conversation we are on a quick timeline to address your concerns:
9/21/-- Interior basement wall is being treated
and cleanedIt will be painted today.
9/21/-- The dehumidifier has been ordered and will be installed as soon as it arrivesEstimated date of completion will be 9/25/
It appears as though the moisture problem is originating at the exterior downspoutIt will be repaired and re-installed properlyEstimated date of completion will 9/25/
The screen should be rebuilt and installed no later than 9/25/
Carpet in basement to be cleaned and treated by 9/25/
Thank you for your patience as we work to get the above items completed. If you need anything else, please contact me at the home office at 614-221-

I would like to apologize for this mix-up, which resulted in our team member inaccurately identifying your unit as vacated, and some of your personal belongings being discarded. I have asked my staff to search our storage units, and to confirm only your DVD
player and speaker box appeared to have been salvaged. Our team member stated he did not see any other items left behind in the unit, however since he did not take photo documentation of the space, we're unable to truly confirm the accuracy of this.
Normally in the event of theft, we would encourage the resident to file a claim through their renter's insurance. However in this instance, we take responsibility for turning your unit prematurely and would like to compensate you for the items that were uncovered. If you can please email me copies of your purchase receipts for the vacuum cleaner, nursing books, clothing, and table and chair set, I will happily reimburse you for their value
Thank you for your patience as we work to resolve this matter

We are sorry for the inconvenience, but happy to report that this issue has been resolved and this resident's carpet fully replaced.  Please do not hesitate to reach out if you need anything else.Sincerely,The Homestead America Management Team