I brought my truck there for a simple alignmentWhen I dropped it off I took a picture of the odometer and fuel gaugeAfter the first time they aligned it I immediately dropped it off as it was in the same condition it was in when I dropped it off ( the steering wheel was off because the last place that aligned it didn't straighten the wheel out when they did it)So the next day they called me and said it was doneWhen I picked the truck up and was pulling out of the parking lot I noticed that when I turned the wheel the truck wanted to keep driving straight as if the rear end was locked up, but I thought it was probably nothing and just took it home for the nightAfter pulling out of their parking lot my fuel light came on and had to go straight to the gas stationWhile filling up I looked at the pictures on my phone to make sure and they used a quarter tank of fuel (gallon tank) and put miles on the truckI have been driving the truck for years and never burned that kind of fuel in that short of time, that should have lasted at least milesWhile I was driving back to my shop I noticed the thing still wanted to go straight and the rear end would not unlockWhen I got back to the shop I pulled the cover off the rear end and the teeth were all chewed up and the rear end was locked in posi rendering the truck a ticking time bomb that could not be driven that way without risking serious further damage and potentially locking it up completely on the highway causing an accidentAfter waiting a week to hear back from the owner ** *** because he was on vacation in Florida when this happened I tried being reasonable with him and only asked him to pay for the parts to fix it( I certainly didn't want them working on it again because who knows what they would have done now that I called them out on their customer vehicle abuse)I thought I was being pretty fair and reasonableThen because he was not getting back to me I needed the truck so I just went ahead and fixed itAfter being very polite and trying to be as fair as I could be with the guy as I being a business owner myself I know how it is and ** *** is not the one working on the truck and doing the abuse it was his employees, so as long as he made it right then what more could I ask forWell finally after calling several times and being told he was with a customer I stopped in there weeks laterThis is when ** *** told me that I had no proof that his employees abused my vehicle and the damage was caused by that abuseI told him the truck was fine when it came in and broken when it left with an excessive amount of fuel consumedHe again said I had no proof, to which I said, even if I was standing here watching them beat on it you would still tell me that because you weren't here with me watchingTo this he replied that I was right and basically told me too bad it's not his problemThen I told him I will be making sure to leave reviews online and make sure to tell everyone I can find about his poor business practicesHis response to this was "you own a busiess too and that can go both ways"I told him this has nothing to do with my business and only concerns my personal vehicle and he again told me he can essentially give my company bad reviews as retaliationAt this point I lost my cool and started yelling at which point one of his employees came out from in back and then ** *** yelled at me to get out of his shop and started walking and getting up in my face along with his employeeSo obviously I leftAnd now that it's weeks later, my right front tire is showing serious signs of wear and needs to get aligned again because they couldn't even do that rightSo I would NOT recommend this shop as they abuse their customers vehicles and then if ask them to pay for it they will tell you that you have no proof of it and then if you try to do anything about it they will retaliate against you in any dirty wayThese are a bunch of ss who make a living by *** their customers
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
In no way shape or form is that the truthIf needed I can certainly have the two other customers that where there give a statementThe repair was made before permission was given
On a neighbor's recommendation, I had my car towed to Hoffman's to fix a broken axle and to diagnose an oil leak and the service engine light which was on I received a courteous and friendly diagnosis with all of my options explained to me The work was done quickly and at a reasonable price They went out of their way to finish my car for me on a Friday, working on it after hours and then picking me up and shuttling me to the shop After a month my car is still running great with no signs of any leaking oil I would definitely recommend them and I would definitely use them again
I brought my truck there for a simple alignmentWhen I dropped it off I took a picture of the odometer and fuel gaugeAfter the first time they aligned it I immediately dropped it off as it was in the same condition it was in when I dropped it off ( the steering wheel was off because the last place that aligned it didn't straighten the wheel out when they did it)So the next day they called me and said it was doneWhen I picked the truck up and was pulling out of the parking lot I noticed that when I turned the wheel the truck wanted to keep driving straight as if the rear end was locked up, but I thought it was probably nothing and just took it home for the nightAfter pulling out of their parking lot my fuel light came on and had to go straight to the gas stationWhile filling up I looked at the pictures on my phone to make sure and they used a quarter tank of fuel (gallon tank) and put miles on the truckI have been driving the truck for years and never burned that kind of fuel in that short of time, that should have lasted at least milesWhile I was driving back to my shop I noticed the thing still wanted to go straight and the rear end would not unlockWhen I got back to the shop I pulled the cover off the rear end and the teeth were all chewed up and the rear end was locked in posi rendering the truck a ticking time bomb that could not be driven that way without risking serious further damage and potentially locking it up completely on the highway causing an accidentAfter waiting a week to hear back from the owner ** *** because he was on vacation in Florida when this happened I tried being reasonable with him and only asked him to pay for the parts to fix it( I certainly didn't want them working on it again because who knows what they would have done now that I called them out on their customer vehicle abuse)I thought I was being pretty fair and reasonableThen because he was not getting back to me I needed the truck so I just went ahead and fixed itAfter being very polite and trying to be as fair as I could be with the guy as I being a business owner myself I know how it is and ** *** is not the one working on the truck and doing the abuse it was his employees, so as long as he made it right then what more could I ask forWell finally after calling several times and being told he was with a customer I stopped in there weeks laterThis is when ** *** told me that I had no proof that his employees abused my vehicle and the damage was caused by that abuseI told him the truck was fine when it came in and broken when it left with an excessive amount of fuel consumedHe again said I had no proof, to which I said, even if I was standing here watching them beat on it you would still tell me that because you weren't here with me watchingTo this he replied that I was right and basically told me too bad it's not his problemThen I told him I will be making sure to leave reviews online and make sure to tell everyone I can find about his poor business practicesHis response to this was "you own a busiess too and that can go both ways"I told him this has nothing to do with my business and only concerns my personal vehicle and he again told me he can essentially give my company bad reviews as retaliationAt this point I lost my cool and started yelling at which point one of his employees came out from in back and then ** *** yelled at me to get out of his shop and started walking and getting up in my face along with his employeeSo obviously I leftAnd now that it's weeks later, my right front tire is showing serious signs of wear and needs to get aligned again because they couldn't even do that rightSo I would NOT recommend this shop as they abuse their customers vehicles and then if ask them to pay for it they will tell you that you have no proof of it and then if you try to do anything about it they will retaliate against you in any dirty wayThese are a bunch of s
s who make a living by *** their customers
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
In no way shape or form is that the truthIf needed I can certainly have the two other customers that where there give a statementThe repair was made before permission was given
On a neighbor's recommendation, I had my car towed to Hoffman's to fix a broken axle and to diagnose an oil leak and the service engine light which was on I received a courteous and friendly diagnosis with all of my options explained to me The work was done quickly and at a reasonable price They went out of their way to finish my car for me on a Friday, working on it after hours and then picking me up and shuttling me to the shop After a month my car is still running great with no signs of any leaking oil I would definitely recommend them and I would definitely use them again