We started this customer up on May 9th, 2016. Upon start up a gentleman come out of the house and talked to my service representive. He informed him that he had a older steel filter that you cannot purchase unless you special order it. He suggested a for him to consider a new filter. He told my rep...
Teddy that was the reason they dismissed the previous company. Teddy also mentioned that the plaster was lifting throughout the pool, all the way around the entire pool. When plaster is lifting that bad, it is hard to control the algae, because in grows from the inside out. The owner also said that there was stuff new inside the filter. They have what is called a DE filter and the water was clear, and if parts are new in the filter it does not have to be broken down but every year and a half. From August 29th 2016 to October 17, 2016 we left door hangers telling them to keep the water level maintained. If proper water level is not maintained, especially in the heat of the summer algae and bacteria can form in 24 hours. The water level was their responsibility. On several occasions the pump was running dry because of low water level. The pool was backwashed according to schedule while on our service. On average we pour 1-2 gallons of chlorine per week per customer. Many times we poured 5-10 dallons of chlorine in their pool. Bluewater Pool Chemical Co. cannot assume any responsibility for their claims.
On 11/4/16 I serviced the pool at [redacted] [redacted]. While I was servicing the pool the owner, [redacted], came out and said she wanted to cancel Blue Water Pool Chemical Co. because she wasn't happy with service, but she wanted to hire me on the side for both of her properties we were servicing at the time. I told her I couldn't do that, as this would cause me to lose my job. I finished cleaning the pool and left. The pool was fully serviced and cleaned on the day in dispute 11/4/16.
I am
requesting mediation and money owed to me. The main issue of this complaint is
the billing. The response does not address the billing and the phone
calls to Rosie, billing person at Blue Water, resulted in her discussing the
same issues as in the Response Letter and not billing. Instead, I
continued to receive billing statements with late fees. Remember I
requested to talk to Owner because I could not redirect the conversation to
deal with billing. The owner did not and has not called me to date. This is not the issue but since the Response Letter mentioned it: 1. I was thankful Blue Water carried me during hard financial times. Yes, I was
in debt $400 to $600 on each service property. I was able to catch up and
pay the amount owed, but not without paying enormous late fees. 2. Which brings up the accusations of me being unethical in asking Steve to
service my pools on the side. During these hard financial times, It would have
been financially beneficial for me to ask Steve to service my pools and pay
less. I did not ask Steve to service my pools on the side. Again, Blue Water was my service pool company for about 15 years. I had no
intentions of cancelling. I considered myself to be a loyal customer. The last
call to Rosie before I cancelled services was to remedy the problem. I
reported to Rosie the dissatisfaction and numerous complaints on the service on
[redacted] Street. Rosie offered no solutions. I requested to have another
person service the pool, Rosie refused. I was left with no choice but to cancel
both property pool service. In Summary, Blue Water owes me for two
pool services for the amount of $50.00 that did not occur on [redacted] Street: 1. Steve came to service the pool
on Bethany after I had cancelled the service to both properties. I
cancelled before the next billing cycle started. When I approach Steve to
inform him, he stated that he had not been notified. At this time, Steve
had already > serviced the pool. I would have stopped him if I had caught him
before service. Blue Water is charging me for this pool service. 2. I am happy that I was reminded
in the Response Letter that Tom had called to report that the pool motor was
making noise. This is where the problems with the pool service
deteriorated. My pool had not been serviced for three weeks. Pool was turning
green. Many excuses were made as to why the pool had not been serviced.
Tom called to report the pool motor was making a noise. Tom held the phone to
the motor to have me listen to the noise. I went to the property the same
day and found that the motor was not making a noise. I requested that Tom
meet me at the property. Tom met me the following service week. At that
time, Tom found the motor was not making a noise; and Tom informed me that he
had been shocked at the pool switch. The next day I immediately fixed the
electrical problem. Following this situation, the pool continued to be
green. I called to Tom and he reported at that time that the motor was
not functioning. Tom had not called me regarding this problem. I labored to
take off the pool motor and took it to Perry's Pool. The Tech informed me
that the motor was working fine. No problems. I labored to put the motor back
on I was frustrated and called Rosie to inform her of the problems.
I called her to request to replace the pool person. Rosie said she would
get back to me. I waited 2-3 days, no return call. I called Rosie again.
Rosie stated that they could not do this. I cancelled services on both
properties. During this ordeal my pool had not been serviced for 3 weeks.
I am willing to give credit for the last service on Bethany, although Steve had
not been informed and cleaned the pool after the cancellation. Blue Water
owes me for 2 pool services not performed during the many excused on why the
pool was not serviced. Other than the electrical problem, the other
reports of the motor not functioning were not accurate.
We started this customer up on May 9th, 2016. Upon start up a gentleman come out of the house and talked to my service representive. He informed him that he had a older steel filter that you cannot purchase unless you special order it. He suggested a for him to consider a new filter. He told my rep...
Teddy that was the reason they dismissed the previous company. Teddy also mentioned that the plaster was lifting throughout the pool, all the way around the entire pool. When plaster is lifting that bad, it is hard to control the algae, because in grows from the inside out. The owner also said that there was stuff new inside the filter. They have what is called a DE filter and the water was clear, and if parts are new in the filter it does not have to be broken down but every year and a half. From August 29th 2016 to October 17, 2016 we left door hangers telling them to keep the water level maintained. If proper water level is not maintained, especially in the heat of the summer algae and bacteria can form in 24 hours. The water level was their responsibility. On several occasions the pump was running dry because of low water level. The pool was backwashed according to schedule while on our service. On average we pour 1-2 gallons of chlorine per week per customer. Many times we poured 5-10 dallons of chlorine in their pool. Bluewater Pool Chemical Co. cannot assume any responsibility for their claims.
On 11/4/16 I serviced the pool at [redacted] [redacted]. While I was servicing the pool the owner, [redacted], came out and said she wanted to cancel Blue Water Pool Chemical Co. because she wasn't happy with service, but she wanted to hire me on the side for both of her properties we were servicing at the time. I told her I couldn't do that, as this would cause me to lose my job. I finished cleaning the pool and left. The pool was fully serviced and cleaned on the day in dispute 11/4/16.
I am
requesting mediation and money owed to me. The main issue of this complaint is
the billing. The response does not address the billing and the phone
calls to Rosie, billing person at Blue Water, resulted in her discussing the
same issues as in the Response Letter and not billing. Instead, I
continued to receive billing statements with late fees. Remember I
requested to talk to Owner because I could not redirect the conversation to
deal with billing. The owner did not and has not called me to date. This is not the issue but since the Response Letter mentioned it: 1. I was thankful Blue Water carried me during hard financial times. Yes, I was
in debt $400 to $600 on each service property. I was able to catch up and
pay the amount owed, but not without paying enormous late fees. 2. Which brings up the accusations of me being unethical in asking Steve to
service my pools on the side. During these hard financial times, It would have
been financially beneficial for me to ask Steve to service my pools and pay
less. I did not ask Steve to service my pools on the side. Again, Blue Water was my service pool company for about 15 years. I had no
intentions of cancelling. I considered myself to be a loyal customer. The last
call to Rosie before I cancelled services was to remedy the problem. I
reported to Rosie the dissatisfaction and numerous complaints on the service on
[redacted] Street. Rosie offered no solutions. I requested to have another
person service the pool, Rosie refused. I was left with no choice but to cancel
both property pool service. In Summary, Blue Water owes me for two
pool services for the amount of $50.00 that did not occur on [redacted] Street: 1. Steve came to service the pool
on Bethany after I had cancelled the service to both properties. I
cancelled before the next billing cycle started. When I approach Steve to
inform him, he stated that he had not been notified. At this time, Steve
had already > serviced the pool. I would have stopped him if I had caught him
before service. Blue Water is charging me for this pool service. 2. I am happy that I was reminded
in the Response Letter that Tom had called to report that the pool motor was
making noise. This is where the problems with the pool service
deteriorated. My pool had not been serviced for three weeks. Pool was turning
green. Many excuses were made as to why the pool had not been serviced.
Tom called to report the pool motor was making a noise. Tom held the phone to
the motor to have me listen to the noise. I went to the property the same
day and found that the motor was not making a noise. I requested that Tom
meet me at the property. Tom met me the following service week. At that
time, Tom found the motor was not making a noise; and Tom informed me that he
had been shocked at the pool switch. The next day I immediately fixed the
electrical problem. Following this situation, the pool continued to be
green. I called to Tom and he reported at that time that the motor was
not functioning. Tom had not called me regarding this problem. I labored to
take off the pool motor and took it to Perry's Pool. The Tech informed me
that the motor was working fine. No problems. I labored to put the motor back
on I was frustrated and called Rosie to inform her of the problems.
I called her to request to replace the pool person. Rosie said she would
get back to me. I waited 2-3 days, no return call. I called Rosie again.
Rosie stated that they could not do this. I cancelled services on both
properties. During this ordeal my pool had not been serviced for 3 weeks.
I am willing to give credit for the last service on Bethany, although Steve had
not been informed and cleaned the pool after the cancellation. Blue Water
owes me for 2 pool services not performed during the many excused on why the
pool was not serviced. Other than the electrical problem, the other
reports of the motor not functioning were not accurate.