My complaint has strictly to do with the accounting & billing department of this office and by no means is a direct reflection on the services of Dr*** I have been seeing Dr*** (Dentist) for about years, every time I go for a visit I give them my insurance, they run a check on the insurance, tell me what the insurance will pay and ask me to pay the balance upfront which I do without complaint My issue has to do with the billings I get after the visit is complete, at first I didn't make a big deal but the it kept happening I complained, vehemently to their accounting department but it continued to happen and in my last correspondence to them I told them that if this mystery balance of $PLUS TWO $late charges did not go away I was filing a complaint with you good people so that's what I'm doing I'd appreciate your assist6ance with this matter as it is rampant and I am willing to bet that I am not the only party to whom this is happening *** ***
My complaint has strictly to do with the accounting & billing department of this office and by no means is a direct reflection on the services of Dr*** I have been seeing Dr*** (Dentist) for about years, every time I go for a visit I give them my insurance, they run a check on the insurance, tell me what the insurance will pay and ask me to pay the balance upfront which I do without complaint My issue has to do with the billings I get after the visit is complete, at first I didn't make a big deal but the it kept happening I complained, vehemently to their accounting department but it continued to happen and in my last correspondence to them I told them that if this mystery balance of $PLUS TWO $late charges did not go away I was filing a complaint with you good people so that's what I'm doing I'd appreciate your assist6ance with this matter as it is rampant and I am willing to bet that I am not the only party to whom this is happening *** ***