Hill's Wholesale Gaming

Review: I ordered a $300 item from this company on December 1st 2014 and paid an extra $24 for 2 day shipping and was given a guaranteed delivery date of December 3rd 2014. It is now December 8th 2014 and they have yet to ship the item and refuse to give me a refund and only insist that they don't know what happened they shipped it, yet it never made it to UPS for delivery. I have sent many emails requesting that they reship the item or refund my money, but they are unresponsive.Desired Settlement: I would like a refund of my money or the item that they have already received payment for.

Review: I recieved my items from them after a few days of them not shipping it and after examining the contents of my near $350 order found that nearly half of the items I recieved were damaged. I contacted them about it but they would not replace the items saying "We will not be able to supply you with items in the condition you desire, we would not be able to send replacements in this instance." Then they ended all communication with me, my next 2 emails went unanswered.Desired Settlement: They need to either replace my damaged items or give me a partial refund for the damaged items. It is their duty to make sure the customer is happy and will return.

Review: on 02-19-2015 I ordered $561 worth of magic the gathering trading cards from this company. I selected 3 day shipping, but forgot to put my apartment number on the address. Since then I have talked to UPS and tried contacting the company on multiple occasions. It is 03-02-2015 now and I have still not received my item. UPS says they do not have it and it was never shipped to them. The company just took my money and is not giving me the item I want or a refund.Desired Settlement: Delivery of the product I ordered or a refund of payment