Ordered and received defective modular sofa from Seigermans We refused delivery due to damaged/defective legs Contacted store immediately Was told they would have to order new replacement legs We had to wait another weeks for legs to come in from overseasSofa was redelivered with new legsHowever, sofa had other defects including deflated cushions, broken ratchet backs and defective arms Called store and was told a repair man would come to fix problem We did not want defective sofa to be repaired Serviceman came and documented the defects We contacted store and asked for a refund as the furniture quality and multiple defects were not acceptedSent multiple photos along with recap of defects and manager agreed that there were multiple defects and stated the sofa looked as if it were years old We asked for a refund again and he said noHe stated our only option was to reorder as they do not give refundsWe reluctantly agreed to the order sofa, and have to wa
Ordered and received defective modular sofa from Seigermans We refused delivery due to damaged/defective legs Contacted store immediately Was told they would have to order new replacement legs We had to wait another weeks for legs to come in from overseasSofa was redelivered with new legsHowever, sofa had other defects including deflated cushions, broken ratchet backs and defective arms Called store and was told a repair man would come to fix problem We did not want defective sofa to be repaired Serviceman came and documented the defects We contacted store and asked for a refund as the furniture quality and multiple defects were not acceptedSent multiple photos along with recap of defects and manager agreed that there were multiple defects and stated the sofa looked as if it were years old We asked for a refund again and he said noHe stated our only option was to reorder as they do not give refundsWe reluctantly agreed to the order sofa, and have to wa