Hemet Chrysler Dodge Jeep Ram

This issue has been resolved. Customer was reimbursed 100% and the vehicle has been taken back. Thank you!

Initial Business Response /* (1000, 10, 2016/05/18) */
DURING THE 1ST VISIT ON 3/21 - NO REPAIRS WERE MADE TO THE VEHICLE - CUSTOMER CLAIMED THE SERVICE TRANSMISSION SOON LIGHT WAS ON. WE TEST DROVE THE VEHICLE 6 MILES AND THE LIGHT WAS NOT ON. NO REPAIRS WERE MADE. ON THE 2ND VISIT ON 3/25 THE...

CUSTOMER STATED THE VEHICLE WOULD NOT DRIVE PAST 30MPH. AFTER SENDING A SCAN REPORT TO TECH ASSISTANCE, WE WERE ADVISED BY FCA TO REPLACE THE TRANSMISSION VALVE BODY. DURING THIS VISIT TO ENSURE THE REPAIRS WERE COMPLETED PROPERELY WE TEST DROVE THE VEHICLE A TOTAL OF 67 MILES. BETWEEN BOTH VISITS THE VEHICLE WAS DRIVEN A TOTAL OF 73 MILES. THIS VEHICLE AVGERAGES 27 MPG DRIVING IN THE CITY. WE WOULD HAVE USED 2.703 GALLONS OF GAS TO PROPERELY REPAIR THIS VEHICLE. IT IS NOT THE DEALERSHIP RESPONSIBILTY NOR THE FACTORYS RESPONSIBILITY TO PROVIDE FUEL TO DIAGNOSIS VEHICLES. HOWEVER, IN THE INTEREST OF CUSTOMER SATISFACTION WE WOULD BE WILLING TO REIMBURSE THE CUSTOMER FOR A TOTAL OF 5 GALLONS OF GAS SOLEY AS A GOODWILL TO CUSTOMER SATISFACTION. WE WOULD ALSO BE WILLING TO PROVIDE THE CUSTOMER A FULL INTERIOR/EXTERIOR DETAIL AT NO CHARGE. ALSO THIS CUSTOMER WAS PROVIDED ALTERNATE TRANSPORTATION FOR 16 DAYS AT NO COST TO THEM. UNFORTUNATELY, OUR DEALERSHIP WOULD NOT BE ABLE TO ASSIT WITH LEMON LAW AS THERE HAS ONLY BEEN ONE REPAIR ATTEMPT MADE ON THIS VEHICLE AT OUR DEALERSHIP. THE CUSTOMER CAN BRING A RECIEPT FOR 5 GALLONS OF GAS TO DIEGO RIVERA AND WILL BE REIMBURSED. AT THIS TIME WE CAN ALSO PROVIDE THE DETAIL.

We show no records of Mr. [redacted] D Strong purchasing a pre-owned vehicle here at Hemet Chrysler Dodge Jeep Ram at [redacted] Cir Hemet Ca [redacted]. Please advise. Thank you [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

We are reviewing this complaint, and are in contact with the customer.
[redacted]

Initial Business Response /* (1000, 8, 2015/08/04) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@HEMETCDJR.COM
WE ARE SORRY THIS CUSTOMER DID NOT TAKE ADVANTAGE OF ALL OF THE MANUFACTURERS 4TH OF JULY INCENTIVES BEFORE THEY EXPIRED ON 7/5/14. AND...

IN THE ADVERTISEMENT, ONE OF THE INCENTIVES ADVERTISED WAS WHEN THE CUSTOMER FINANCES THROUGH CHRYSLER. WHICH THIS CUSTOMER DID NOT QUALIFY FOR.
THANK YOU