Hecker's Auction Service

We have looked into this matter and see that at this time we have received a billing dispute from the client's credit card company . As we pride ourselves in customer service the client has received a full refund of our administration fee.Should you or the client have any questions or require any additional information,please feel free to contact our office.

Complaint: 11831974
I am rejecting this response because:If doing the right thing is outside the scope of...

your contract then I want everyone considering doing business with you to know this.  I want them to know that you cannot be trusted.  Trust involves doing the right thing even when your contract might say otherwise.  I speak from experience.I have clients who ask me to refund fees that technically I don't have to.  I could pull the same nonsense and tell them to go read their contract.  Well, as we all know, contracts are completely one sided to protect us (the business) from litigation.  But some of us forget that just because the contract gives us the right to screw everyone doesn't make it right.  If you want to be a trusted business you must always remember that your contract is there to protect you from unscrupulous customers - not as a means to take advantage of everyone.  Contracts are not there to prevent us from doing the right thing!And I don't appreciate a response that denies the issue of salespeople making promises and then suddenly disappearing.  That's garbage too.  Take some responsibility for your employees/contractors.  Don't hide behind a contract.  If someone on your team says something that they shouldn't have said, own it.  Take responsibility for it.  Yeah, it may cost a little, but it's the right thing to do.  Live with integrity.  
Regards,
R[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

In response to the recent complaint from E[redacted] Hyun-this merchant signed up for service with United Payment Services in August of 2014.  The representative never told the merchant that her current account would be terminated if she didn't sign up or switch to our company.  Once she...

signed up for service with United Payment Services, she was advised to contact her previous processor to obtain account closure procedures.  If the merchant never contacted her previous processor to close and stop the billing, they would continue to bill monthly fees to her bank account.  E[redacted] would have been seeing a debit to her bank account each month since August of 2014 but never called until now to find out what it was for.  We received a call from E[redacted] in January 2016 to close out the account with United Payment Services.  Her account was closed with United Payment Services and the billing was stopped as of January 6, 2016. We received a call yesterday from E[redacted] asking why we were still billing her.  At that time, we advised her that United Payment Services wasn't billing her and the debit she sees is most likely from her previous processor.   Due to this, United Payment Services will not refund any fees billed from another company.

Dear [redacted]Please find attached for your convenience a letter of resolution regarding ID [redacted]Thank you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The email sent to the company was over a week...

after an email was due requesting additional information.  The response was inadequate given the nature of the request and the website assertion that I would hear from them within 48 hours (2 Days).  Therefore they are in breach of contract as implied by the website and a refund is due. The order confirmation Stated:YOU WILL NOT RECEIVE YOUR CERTIFICATE IF ID REQUIREMENTS ARE NOT MET (1) Check your e-mail in a few days. DON'T FORGET. Find and Open the confirmation email (check junk email folder too) Read and follow instructions about ID requirements Send in your ID (2) Check your email again over next few days The ID you sent may not have been accepted (unclear, too dark, wrong type, etc.) Resend ID if you receive an email asking you too (3) Receive your certificate after acceptable ID received In approximately 7 - 10 days if UPS delivery option choosen In approximately 10 - 15 days if regular mail delivery option choosen If you have any questions about your application, please contact us at [redacted] You will usually receive response faster then by telephone. Please allow up to one business day for a reply. USVitalRecords.org Online Processing Division www.usvitalrecords.org/checkout/contact.aspx Phone Number: [redacted]  NO ADDITIONAL EMAIL WAS RECEIVED until over a week later AFTER I contacted them.Regards,
[redacted]

November 20, 2017  ID number [redacted]   [redacted]   Our records show the clients order was received and submitted for processing on July 3rd.   We receive a large volume of calls each day and have no record of receiving a phone call from the client. We are unsure how the...

client received a busy signal as our calls are answered or they are directed to voicemail if the agents are on another call.   On our websites Contact Us page we provide a fillable form the client can submit for any enquiries of their order. We do not have record of receiving an enquiry from this client.  Our Cancellation and Refund Policy states: "We are a service oriented business, committed to the highest quality in customer service. We cannot provide refunds or cancel an order for any of our services as all vital records are reviewed and processed upon receipt."  As the application had been submitted for processing we are unable to provide a refund.   Our company is one of many private companies that assists in the application process of ordering vital documents. We do our best to inform clients in several places on our website that:   “We act as agents for expediting vital certificate applications. This site is not affiliated with any federal, state, county or city government. Vital certificates and forms may be ordered from the relevant government agency for a lesser cost. Our online service is open to the legal profession and general public to obtain original certified copies of state vital records.”   The complainant has submitted both a complaint and a customer review. If possible, we would like the review removed as we have addressed her concerns in our response above.   Should you or the client have any questions or require any additional information, please feel free to contact our office.  Yours truly, [redacted]

Complaint: 11298264
I am rejecting this response because:This business did not disclose their fees and cancellation policy when they took my application. Any other company whom I have dealt with has made full disclosure before any contract was made. United Payment Services may state that they had a "signed" contract, however the terms were never made clear and their sales people were deceptive in stating only the percentage amounts for credit card charges, never the fees involved.Their "contract" is a 30+ page document, of  which I only received a copy when requested by mail.For example, I deal with ATT, and their telephone representative made it very clear that a one year contract was required. Completely acceptable, as long as it is up front.  Not only did United Payment Services not make fees and policies clear, they began taking money out of my account although I Never used their services, and took $499 out of my account although I Did Not cancel. When I called them, they said that they "might" refund the $499.00 if I provided them with a $100 "collection fee" and an $83.00 fee for something...I don't know what, plus a letter from my bank stating that I would continue to business with them.I don't imagine that a bank would ever certify such a thing. 
Regards,
[redacted]
U

I am rejecting the rejection as the merchant actually stated he signed the agreement and agreed to fees. we offer refunds to merchants on a Daily basis when we did something wrong or feel it is the right thing to do. in your case we feel it is best to not offer a refund. for you to make generic global statements is outrageous and slanderous. we have over 10000 merchants and wouldn't have so many happy merchants without being practical, fair, and courteous. we tried our best with you and am sorry it did not work out

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

DOCUMENTS 1 AND 2 – IS AN EMAIL STRAIN WITH THE MERCHANT.  AS YOU CAN SEE THE MERCHANT INITAILLY WAS NOT VERY COOPERATIVE.DOCUMENT 3 – A COPY OF MY FAXED COMPLAINT TO MY CREDIT CARD COMPANY ON MAY 27, 2016.DOCUMENT 4 – A COPY OF THE NOTICE TO MY DEBIT CARD COMPANY THAT THE MERCHANT WAS WILLING TO REFUND ME BUT BECAUSE THEY HAVE NOT RESPONDED TO MY DISPUTE THIS MATTER WAS AT A STAND STILL.  DISPITE THE STAMPED AND DATED FAX RECEIPT, THEY HAVE NOT TAKEN ACTION. SO THEN, THE MERCHANT WILL NOT REFUND ME NOW, WHEN ORGINALLY THEY REFUSED, MY CREDIT CARD COMPANY IS NOT RESPONSIVE, AND MY MONEY IS IN OUTER SPACE.IF THE MERCHANT TRULY WANTS TO ACT IN GOOD FAITH, THEY SHOULD REFUND MY MONEY IMMEDIATELY.

We had looked into this matter and our records indicate that the client's application was on hold with our office as there was information we needed to go over with her prior to submitting the application for processing. We spoke to the client in the afternoon of July 27th and got the information...

required to move forward with her request. The application was submitted for processing the next day. We have looked into the status of the certificates and the client should now be in possession of them.Should you or the client have any questions or require any additional information,please feel free to contact our office.

Dear [redacted]   Our records indicate the client emailed our office on August 29th requesting a refund. As we pride ourselves in customer service the client received a refund of our administration fee on August 30th and was left a voice message regarding the refund.   We are a...

well-established, respected company, that has successfully assisted many clients during our many years of business. Our company is one of many private companies that assists in the application process of ordering vital documents. We do our best to inform clients in several places on our website that:   “We act as agents for expediting vital certificate applications. This site is not affiliated with any federal, state, county or city government. Vital certificates and forms may be ordered from the relevant government agency for a lesser cost. Our online service is open to the legal profession and general public to obtain original certified copies of state vital records.”   As stated in the Revdex.com letter:  “The Revdex.com may edit the complaint or your response to protect privacy rights and to remove inappropriate language.”  We request the complaint please be edited, omitting certain derogatory comments before publicly posted. Should you or the client have any questions or require any additional information, please feel free to contact our office.   Yours truly, [redacted]

Complaint: 11831974
I am rejecting this response because:Try a simple google search and you will find dozens (if not hundreds) of issues just like mine.  This is not isolated and it is not uncommon.  Thankfully it's harder to hide with the transparency of the internet.  I am hoping this report will help others avoid the same mistake I made.  The right thing to do would be to cancel my account and not charge the termination fee (as was agreed by my sales person).  Regards,
R[redacted]

Dear [redacted]Please find attached a letter of response regarding ID number 1[redacted]Thank you.[redacted]

Dear [redacted]Please find attached a response letter regarding ID [redacted]. Thank you.[redacted]

Dear [redacted]Please find attached our response letter regarding ID [redacted]Thank you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hello,I filed the above case in April.  I put the charge in dispute on my credit card.  Since filing this complaint the company has left a message and spoke directly to me stating that "if I call the credit card company to remove the charge back, then they will be able to refund my money".My credit card company said not to do this.  That they are actually fighting the charge back and will NOT refund any money.I have this company lying on a recording from [redacted] of this company.   She stated that I would get my money back once the charge back has been canceled.She also stated that her phone system was down when I tried to rectify this situation back in March.   Her phone system is working just as it has been each time I call.  There is no way to speak with anyone unless you have an extension.This just shows how dishonest this company is.   They should be shut down.Regards,Hello,I filed the above case in April.  I put the charge in dispute on my credit card.  Since filing this complaint the company has left a message and spoke directly to me stating that "if I call the credit card company to remove the charge back, then they will be able to refund my money".My credit card company said not to do this.  That they are actually fighting the charge back and will NOT refund any money.I have this company lying on a recording from [redacted] of this company.   She stated that I would get my money back once the charge back has been canceled.She also stated that her phone system was down when I tried to rectify this situation back in March.   Her phone system is working just as it has been each time I call.  There is no way to speak with anyone unless you have an extension.This just shows how dishonest this company is.   They should be shut down.Regards,

This is crazy. The merchant admits in the complaint that she agreed to a contract and to all fees.  We only charged what was agreed upon and obviously if she agreed to everything we disclosed everything. The $399 is for an early termination fee.We stand by our policy of full disclosure and that...

is what we did for this merchant.

The agreement you signed clearly states a $399 early termination fee.  This is standard with all of our merchants.  We have been in business since 1998 and have Never had a trial as you are stating

We are rejecting this complaint due to inaccuate allegations and having written and signed confirmation of all terms and conditions.