I am rejecting this response because:
I can be rude, when pushed to that!! As I clearly felt I was... Yes I was blaming them for a deer hitting my car?? The idea that [redacted] master collision actually believes I "want" a Applebee's gift card is laughable and shows the lack of effort and amount of thinking they use... Clearly I was not actually suggesting that!!!! As for 7 days on the quote? That's another lie.. My wife was told (not promised granted) "a week" when she asked "like Monday-Friday or Monday-Monday" she of course was given the run around but told most likely Monday-Friday... the time frame is not what even bothered us, the fact that every day was contradicting story's and different parts etc. was our issue.. I asked to pick up my vehicle and was told it was torn apart... 1 hour later (after accepting the rental) was told it's finished and waiting for one part on Monday...things of this nature happening every time I called, that was the frustrating part.. Yes I called and was not the most happy person but that's the outcome of bad communication I guess.. getting hung up on was no accident.. Believe me.. Like I've stated with mr [redacted] I do have all emails and phone conversations recorded (as do they) contact me for that information and we can sort through it as you see applicable... As for the handprints and substance on the dashboards etc. they stated that's not true? I have pics and [redacted] B. At [redacted] master collision can vouch for that (since he's the one who cleaned some of it off after my wife went back in and brought it to his attention... Unless he lies.... I'm obviously not going to get my apology or them taking any accountability... That's fine.. They are the big business I'm the little boy... Karma works in mysterious ways and I believe in it.. Maybe that's why my wife hit a deer? To prevent a bigger accident or something?? I do honestly feel we were handled wrong... I will be the one to take the high road... IM Sorry [redacted] master collision... Use me as a example for better communication and training please...
I did not do the shingle roof which is the cause of the leak. The aluminum roof is not leaking. I will need to do a site visit to see the post and deck situation. The deck and room did pass a final inspection.
I am rejecting this response because:
I can be rude, when pushed to that!! As I clearly felt I was... Yes I was blaming them for a deer hitting my car?? The idea that [redacted] master collision actually believes I "want" a Applebee's gift card is laughable and shows the lack of effort and amount of thinking they use... Clearly I was not actually suggesting that!!!! As for 7 days on the quote? That's another lie.. My wife was told (not promised granted) "a week" when she asked "like Monday-Friday or Monday-Monday" she of course was given the run around but told most likely Monday-Friday... the time frame is not what even bothered us, the fact that every day was contradicting story's and different parts etc. was our issue.. I asked to pick up my vehicle and was told it was torn apart... 1 hour later (after accepting the rental) was told it's finished and waiting for one part on Monday...things of this nature happening every time I called, that was the frustrating part.. Yes I called and was not the most happy person but that's the outcome of bad communication I guess.. getting hung up on was no accident.. Believe me.. Like I've stated with mr [redacted] I do have all emails and phone conversations recorded (as do they) contact me for that information and we can sort through it as you see applicable... As for the handprints and substance on the dashboards etc. they stated that's not true? I have pics and [redacted] B. At [redacted] master collision can vouch for that (since he's the one who cleaned some of it off after my wife went back in and brought it to his attention... Unless he lies.... I'm obviously not going to get my apology or them taking any accountability... That's fine.. They are the big business I'm the little boy... Karma works in mysterious ways and I believe in it.. Maybe that's why my wife hit a deer? To prevent a bigger accident or something?? I do honestly feel we were handled wrong... I will be the one to take the high road... IM Sorry [redacted] master collision... Use me as a example for better communication and training please...
I did not do the shingle roof which is the cause of the leak. The aluminum roof is not leaking. I will need to do a site visit to see the post and deck situation. The deck and room did pass a final inspection.