Heart Of America Property Management

The transfer of management was completed in accordance with the contract Paragraph clearly states agent may withhold funds for days after the end of the month in which this agreement is terminated in order to pay bills preciously incurred, but not yet invoiced, and to close accountI
continue to show vacate units after receiving a day notice of terminationI emailed Mr*** a question a prospective tenant had on the day I was given notice but received no responseBy receiving no response from Mr*** I took that as he no longer wanted me showing unitsSorry for the confusion. *** ***

Accounting details are attached
In May Mr *** called me and demanded I come to *** *** *** immediately, I was not available at that momentHe went on to state that there were dogs at the property, of which I was unaware, and that the I need to evict the tenantI explained that we have
to, By Law, send them a day notice of the lease violation and give them days to remedyHe stated that our agreement was to evict, no questions asked, I explained that him writing that in the contract did not supersede Jefferson County Landlord-Tenant LawHe was not satisfied and told me I no longer represented him and that he had an attorneyI told him I couldn't talk with him if he had an attorney
A period of time passed with no contact, I assumed that May would be the last month that I would collect rentI emailed Mr *** in June and asked if I should disburse the tenants deposit to the tenant for the tenant to pay to him, He responded "yes, ASAP"I did disburse the deposit to the tenant minus $for the utilities that overlappedI did not have Gas and electric shut off prior to the tenant moving because it was February and I was concerned that frozen pipes could damage a brand new hard wood floorThe tenants had utilities switched on 2/19/to their name, they moved in on 2/10/and paid the $for those days
Sometime after the tenant moved in they said they had noticed a leak, I immediately had maintenance fix the leak as to not damage the new hardwood floor
I have paid all expenses from the funds in question and disbursed the rest to Mr *** an accounting of that is attached.It is my understanding that Mr *** agreed to let the tenant stay, with the dogs, and the tenant still resides there today

I'm sorry that Mr *** feels I didn't act accordinglyIn emergencies the agent is authorized to make repairsThe fact that an active leak was occurring and could cause damage I felt I needed to actWhen the toilet malfunctioned it was an emergency due to the fact that is was the only toilet and if unattended would cause the home to be uninhabitableI have disbursed all moniesThe deposit was given back to the tenant as per Mr *** directionThe rest was disbursed to the *** after invoices were paidThe original complaint of the tenant having dogs is moot at this point as The *** have agreed to let the tenant stay with the animals
I have included a statement of all receipts and expendituresI don't know what else, at this point, I can do to satisfy The ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
For one I never contacted *** *** in May, the last time we talked was April 13th at his office and that is when I told him about the dogs in the house and that we would need to get a Lawyer involved, so then on May 7th we sent him a Certified Letter stating that he would no longer represent us, as far as the phone call it was my wife that asked him to meet us at our rental property, which was also on April 13, and the reason we wanted him there was because we had received his March statement & check for $420.93 instead of the proper amount of $760.50, with deductions from *** Construction in the amount of $+ $55.23, for Feb invoice #***,& #*** and we wanted to see why he had repairs done without our permission, so he never showed up, and we talked to the Tenant *** *** ***, showed her the billing statement, and she said yes the toilet had over flowed and they had to replace the Toilet, but the paneling in the next room had never been removed, which was obvious because we had the inside of the house painted in Dec and they painted over the trim and Paneling in the bedroom and it had never been removed, and as from the start of this complaint we had not received the April payment, but on July 6th we received our April Check and statement, which was back dated 4/30/in the amount of $and another Falsified statement from *** Construction dated 2/23/invoice # in the amount of $335.45, stating they again removed the Paneling in Bedroom, installed a new tub faucet, and only unstopped the Toilet instead of replacing itSo now instead of the $that he owed us, it is now $1759.65, and if we have to take it to court, he will pay all Attorney fees also.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On 4/13/2015 we received a statement for repairs for plumbing and for appliances, we tried to call [redacted] about the statement in question, but he didn't answer so we went to our house at [redacted]. and talked to the Tenants we asked her [redacted] about the statement and what we were being billed for, she explained that the toilet was over flowing so they turned the water off and called Heart of America Property MGT. who in-turn should have called us but they sent out a repair person to replace the toilet instead, so I showed her the bill from [redacted] Construction, and she said that they never did anything but remove the old toilet and replace it with a new one, they left the vinyl floor with a big hole in it and then left, so I asked her about the paneling that they took off and she said that it was never removed.  Per our signed Contract with [redacted]'s signature on it, we were supposed to be notified of any repairs needed so we could fix or hire someone of our choosing to do any repairs, just as we were contacted the last part of Feb about the Stack-able Washer and Dryer not working, so we had it replaced on 3/11/2015 from [redacted], As you can see it was not even an emergency by the dates on the statement's and the tenants account of what they did, and we should have been called because the work done on the statements, that were dated, 2/17/15, 2/19/15, and then when we got the April Statement on July 6th, there was another FALSE statement from [redacted] Construction dated 2/10/2015, so I asked the tenants again about this statement which it was a recorded conversation with [redacted] and he said at no time was the Tub Faucet replaced with a new one and that the wall in the bedroom with the paneling had never been taken down, because we had the whole house painted in Dec and it had never been disturbed to this date, these three FAKE Invoices from [redacted] Construction were all made out Feb 23 2015, with the intention of Theft by Deception by [redacted], and if my Total amount due of $1759.65 is not paid by August 5th 2015 it will be turned over to the States Attorney’s Office.  For breach of Contract and Theft by Deception.     
Regards,
[redacted]