Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied with the service performed and their poor explanation of what actually occurred with that day. As soon as I walked outside to speak to their crew chief, I told him I was not happy with their trimming (using a chain saw) to trim my healthy bushes that use to look nice. Their was no walk around and againthe front bush was discussed with the owner of business before work began. The owner left and explained what was to be done to his crew.I should not have to baby sittheir crew and watch what they are doing. They did not complete the job as promised and did poor service to my once healthy landscape. There is no way the concretewall was cracked by vines or whatever the owner is claiming,,,,it is cracked because it was hit from the outside of the wall. I have pictures on my cell phone of the cracked wall ,poor trimming of bushes, and large bush in front of house that was never trimmed as explained on initial walk through with owner. It was poor service, workmanship, and damage
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have rejected their offer unless it is professionally done with proper trimming/hedging tools. I do not want my only
healthy looking bush that was not trimmed to look like my front bushes that are an eye sore. If it can be properly
trimmed and look green and not brown with only sticks left on bush,,,then I would except the work to be completed.
I want ensurance that the bush would be trimmed properly and have a nice after appearance. Otherwise leave it alone and
I will trim it in Spring with proper tooling. Please let me know what tools would be used,,,I prefer them not to do it,,just discount
my bill that was paid in full.
Thank you,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied with the service performed and their poor explanation of what actually occurred with that day. As soon as I walked outside to speak to their crew chief, I told him I was not happy with their trimming (using a chain saw) to trim my healthy bushes that use to look nice. Their was no walk around and againthe front bush was discussed with the owner of business before work began. The owner left and explained what was to be done to his crew.I should not have to baby sittheir crew and watch what they are doing. They did not complete the job as promised and did poor service to my once healthy landscape. There is no way the concretewall was cracked by vines or whatever the owner is claiming,,,,it is cracked because it was hit from the outside of the wall. I have pictures on my cell phone of the cracked wall ,poor trimming of bushes, and large bush in front of house that was never trimmed as explained on initial walk through with owner. It was poor service, workmanship, and damage
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have rejected their offer unless it is professionally done with proper trimming/hedging tools. I do not want my only
healthy looking bush that was not trimmed to look like my front bushes that are an eye sore. If it can be properly
trimmed and look green and not brown with only sticks left on bush,,,then I would except the work to be completed.
I want ensurance that the bush would be trimmed properly and have a nice after appearance. Otherwise leave it alone and
I will trim it in Spring with proper tooling. Please let me know what tools would be used,,,I prefer them not to do it,,just discount
my bill that was paid in full.
Thank you,
[redacted]