The complainant did purchase a Springdale 291RK Travel Trailer on August 10, (Article A)It clearly states on Article A: USED “AS IS” NO WARRANTYArticle A was signed by both complainantsAlso signed on that date was Service Plan D (Article B), that clearly states, ALL USED AND
CONSIGNMENT RV UNITS ARE SOLD “USED NO WARRANTY”, and “NOT A WARRANTY”Service Plan D was done at no charge to the complainantThis was signed by the complainants.The complainant picked up the trailer on August 29, 2017, and the complainant’s paper work was completed and signed, including the Dealer Warranty Disclaimer (Article C)Article C clearly states, This recreational vehicle is “SOLD AS IS”, “WITHOUT ANY WARRANTY” EITHER EXPRESSED OR EMPLIEDThe dealer (seller) shall make no warrantiesThe purchaser (buyer) will bear the entire expense of repairs or corrections of defects that may presently exist or that might occur in the recreational vehicleThe dealer (seller) shall not have any responsibility for damages, damages to property and damages for any defects, malfunctions or other deficiencies of this vehicle.The issue raised by the complainants was not disclosed to the dealer by the previous ownerTherefore, the dealer was unaware of the issue found behind the paneling removed by the complainantHowever, we (dealer) did offer to look at the issue, but complainant declinedPlease find enclosed pictures of the travel trailer with no visible fire damage shown.Since the unit was sold USED “AS IS” NO WARRANTY and it was clearly documented and agreed to by the complainant, we feel the complainant is not due any credit or refundOur (dealer) offer stands to look at the issue.Thank you for your time and effort regarding this matter
Initial Business Response /* (1000, 5, 2017/07/05) */
The complainant states there was mold, mildew and fungus growing inside the RVUpon rechecking the RV we found no mold, mildew or fungus growing, however we did find some old leafs and the motor home does have a odor of old pine nutsThe
Renter did not want to take the RV and wanted us to give him another one, there were no other one's to give to him they were all rented out or getting ready to be rented outWE refunded the full amount of the RV rental and his full depositWe feel he could of taken the RV in question, we gave him the choice and he choose a refundWe are not responsible for any other fee's or refunds
March 12, 2018 Dispute Resolution DepartmentRevdex.com*** ** *** *** ***StLouis, MO 63102Complaint ID #*** Dear Sirs: I’m writing in regards to the complaint submitted concerning the rental of a motor home Mr*** rented, a Coachmen 22QB Class C
that was picked up on July 31, (see Article A)Mr*** was given a complete walk through of the motor homeAt completion of walk through both Check Out Sheets (see Article’s B and C) were signed by Mr***Note: there was no extra damage listed on Article CThe average walk through time is to minutes. Mr*** rented a Coachmen 22QB motor home for daysOver this time period he never called to report any of the issues he has stated in his letterAll units are inspected before going out on any rental (see Article D)The roof was inspected, no problems were found. Mr*** was well over hours late and wanted to keep the motor home an extra nightThe Vehicle Out Clearly states returns are between AM and AM (Article A)Mr*** was informed that he could not keep it another night, because it was rented the same day was to another renter (Mr*** acknowledges the next renter was waiting for the motor home upon his LATE return)Mr*** was charged a late fee of $plus tax for a total of $per the rental agreement (Article E), paragraph At that time the roof was inspected and the damage was found (Pictures through 8)The next renter had to wait even longer while we patched the roof for his rentalAt a later date the roof was replaced (Article F, work order #page and #page 2) Mr*** was told he would be mailed a copy of his final receipt if he received a refund of his damage depositHowever, Mr*** is not entitled to refund as he has a balance dueIt was turned over to the insurance company for collection Mr*** declined to cooperate. Mr*** has a balance due of $5,(Article G)Mr*** signed and agreed to all the terms of this rental (Article A)Mr*** returned the rental late and with damage to the rentalMr*** is refusing payThis matter has been given to our attorney for collections per our agreement with Mr*** (Article A). All our rental units belong to individuals and we are under contract to strictly adhere to the terms and conditions of rental that was signed by Mr*** on his rental departure date. Thank you for your time and effort regarding this matter. Sincerely, *** ***American Dream Vacations Happy Trails RV Center
Complaint: [redacted]
I am rejecting this response because:Again, I state to the rental company that my review of the RV before getting the keys to the vehicle was less than 10 minutes and was never shown the roof of the vehicle nor anything regarding the vents except that the bathroom vent had a fan for it. After picking up the vehicle I had to drive it to my home to get ready for the trip. We packed the RV unit and then got a few hours rest before taking off early in the morning. We drove straight through to Colorado and because 2 people were driving, there was never a reason to be up in the bunk. The only time that we noticed anything wrong was the first night that we were able to set up camp. This was 2 days after renting the RV unit. The 2 people sleeping in the bunk found that the vent would not crank down, but slept with blankets and although it was a bit cool, we had brought warmer sleeping clothes as we knew it would be cold. When it began to rain the next afternoon and then the couple started to get up in the bunk they noticed water coming in and getting their clothing and other things that were unpacked wet. Since I rented the RV I took it on myself to go up on the roof to see if we could get the vent closed. I saw the broken piece of vent when I climbed up on the roof. The roof looked dirty and around several of the devices, there was several sections of caulking which surprised me since I knew this was a fairly new RV. We could not get the vent to go down at all, and the broken piece was creating a leak that we had to stop. At first we used a piece of tarp to cover over the vent and ran a bungi cord over the sides to hold the tarp on. This is the scenario in a nutshell. This was obviously done prior to our rental and as I said, there was no way of packing up our camp and driving 35 miles down a gravel road in the mountains of Colorado to call the RV center. We made notes of the items that we found, which specifically had to do with the roof vents. There was no way to put gouges in the roof from wearing tennis shoes so whatever caused this problem was either patched and hidden or I did not see them. I would have noticed anything like what their pictures showed. Which would have taken quite a bit of pressure which I had no way of doing. Without re-hashing the entire scenario, the rental company failed to inspect this vehicle or they lied to me and took advantage that I did not purchase their insurance. Either way I did not cause the problems described, and because I am not someone who would intentionally do damage to a vehicle that I was using to spend my vacation I would have told the company any issues that I had caused and would have made sure it was taken care of. At no time did the company notify me whatsoever about the conditions of the vehicle. I found out 21 days later when my insurance company contacted me and advised that this company was filing a claim against my rental for damages. I was very disappointed that this came down to issues we reported when we got back but was told that they were a five minute fix, and yet 21 days later it was a complete rebuild of the roof. The pictures of the roof from their own pictures shows how the roof had been caulked and re-caulked several times. As I said, I could not have made any kind of tears in the roof from walking on it during the rains and covering up the vents.
Sincerely,
[redacted]
Dear Sirs: I’m writing the second time in response to the original complaints, and additional complaints, submitted concerning the rental of a motor home Mr. [redacted] rented, a 2016 Coachmen 22QB Class C that was picked up on July 31, 2017 (see Article A). At this time, we have turned this matter over to our legal team , for collection, per the contract Mr. [redacted] signed (Article A). Mr. [redacted] was given a complete walk through of the motor home, that lasted well over an hour. At completion of walk through both Check Out Sheets (see Article’s B and C) were signed by Mr. [redacted]. Note: there was no extra damage listed on Article C. The average walk through time is 35 to 45 minutes. In Mr. [redacted]’s subsequent letter to your office, more alleged issues appear to have happened on this trip. However, Mr. [redacted] never communicated any alleged issues during his trip, nor did Mr. [redacted] note any issues with the motor home during the walk through (Article C). Upon the return of the motor home, Mr. [redacted] did not note any alleged issues (Article E). Mr. [redacted] rented a 2016 Coachmen 22QB motor home for 7 days. Over this time period he never called to report any of the issues he has stated in his letter. All units are inspected before going out on any rental (see Article D). The roof was inspected, no problems were found. Mr. [redacted] was well over 2 hours late and wanted to keep the motor home an extra night. The Vehicle Out Clearly states returns are between 9 AM and 11 AM (Article A). Mr. [redacted] was informed that he could not keep it another night, because it was rented the same day was to another renter (Mr. [redacted] acknowledges the next renter was waiting for the motor home upon his LATE return). Mr. [redacted] was charged a late fee of $100.00 plus tax for a total of $106.41 per the rental agreement (Article E), paragraph 15. At that time the roof was inspected and the damage was found (Pictures 1 through 8). The next renter had to wait even longer while we patched the roof for his rental. At a later date the roof was replaced (Article F, work order #15031 page 1 and #15106 page 2). Mr. [redacted] was told he would be mailed a copy of his final receipt if he received a refund of his damage deposit. However, Mr. [redacted] is not entitled to refund as he has a balance due. It was turned over to the insurance company for collection. Mr. [redacted] declined to cooperate. Mr. [redacted] has a balance due of $5,259.43 (Article G). Mr. [redacted] signed and agreed to all the terms of this rental (Article A). Mr. [redacted] returned the rental late and with damage to the rental. Mr. [redacted] is refusing pay. This matter has been given to our attorney for collections per our agreement with Mr. [redacted] (Article A). All our rental units belong to individuals and we are under contract to strictly adhere to the terms and conditions of rental that was signed by Mr. [redacted] on his rental departure date. Thank you for your time and effort regarding this matter. Sincerely, [redacted]
Complaint: [redacted]
I am rejecting this response because:
Happy Trails RV did not provide a comprehensive walk-through and it consisted of nothing more than a review of the tank monitoring, the aesthetics of the inside of the rental unit. No review or inspection of the topside of this vehicle, and of course the manual was handed to me and I was told to read the manual if I had any questions. Our reason for not contacting the Rental company was because there was no access to cellular connections in the area we had set up camp. As this was a long drive up into the mountains it was prohibitive to just load everything back into the RV after we found the problem with the vents, and drive down the mountain area to make a phone call so we made notes about it and took pictures of the problem. We also tried to repair the vent open/close crank so as to at least close it down but the crank did not function. There was no way that walking on the roof with tennis shoes could have created any tears in a roof of the RV and I was the only person to get on the roof since I was the lightest person. There were no visible tears in the roof near where I was at and some of the tears shown in the photos were at locations I was never near. As for the discussion of keeping the vehicle during the return date. We were late returning the vehicle due to the storm the night before and had to drive a long drive back. We wanted to make sure the RV was in cleaner shape than we got it. After receiving a call from the rental place we told them we were on our way and was driving the RV unit back to the rental location. I received several calls and was told that if we did not get the vehicle back right away that we would be charged for another day. I explained that we were driving the vehicle back and that we were about and hour and a half away. I told them that I knew we would be charged a late charge per the contract of $100 per hour, and that we were trying to get back as quick as possible without getting ticketed or having an accident. The man on the phone said that he was going to charge me for another day rental because I was late. I brought up the point that we were about two hours late and that I was aware of the late fee but if they were going to charge us for a complete day that we would just bring the RV unit back on the next day as discussed. He said he had a customer waiting for the rental unit and that he had to charge me late fees. I told him that the late fee was understandable but not a charge for an entire day. When we arrived we immediately went to their office and discussed the problems that we ran into while on our trip and advised that the cracked vents should be fixed before the other person took the RV out again. The person who was waiting for the unit was sitting and listening to our conversation and the lady who was going to do the inspection and Mr. [redacted] wanted to take the discussion outside so his customer could not hear us. I took them through the RV and showed them several aesthetic things that they had missed and also the issue with the vents. Mr . [redacted] said to me that it would only take 5 minutes to fix the vents and that it was not a problem. When we went inside, they had a checklist that showed everything that was covered and they made notes that there were things wrong that weren't there when it was checked out. They wanted me to sign the inspection list and I refused as they would not give me a payment statement and wanted me to sign the document without knowing how they were going to handle this issue. I figured that they would keep the damage deposit because this was most of these companies business practices. They were in a complete rush to get us out of the offices so that we would not discuss any further issues about the RV unit. It was 20 days later that I received a call from my insurance company stating that they were denying a claim from Happy Trails rental company due to the no report of accident at the time it happened. We had returned the unit on August 7th and was rented several times after our trip, yet we were billed for repairs that were totally absurd and false. We were angry that the water damage to some of our bedding and electronics equipment from being up on the bunks when it started leaking and discussed requesting refunds for these issues since these were clearly problems that were there prior to us renting the RV. Because of our being late I felt that I would bring it to their attention but that I expected to pay some additional mileage fees. As I mentioned in a prior letter, I would have paid for the vent repairs if I or anyone in our party had caused this. One of the group in our travel party is an insurance claims adjuster and has worked for years with his company. He took videos of the problem with the rain and the leaking through the roof along with the pictures I took of the vents when I was on the roof trying to fix it the first time. I am awaiting his copy of the DVD to break it down and provide attachments as soon as possible.
Sincerely,
[redacted]
The complainant did purchase a Springdale 291RK Travel Trailer on August 10, (Article A)It clearly states on Article A: USED “AS IS” NO WARRANTYArticle A was signed by both complainantsAlso signed on that date was Service Plan D (Article B), that clearly states, ALL USED AND
CONSIGNMENT RV UNITS ARE SOLD “USED NO WARRANTY”, and “NOT A WARRANTY”Service Plan D was done at no charge to the complainantThis was signed by the complainants.The complainant picked up the trailer on August 29, 2017, and the complainant’s paper work was completed and signed, including the Dealer Warranty Disclaimer (Article C)Article C clearly states, This recreational vehicle is “SOLD AS IS”, “WITHOUT ANY WARRANTY” EITHER EXPRESSED OR EMPLIEDThe dealer (seller) shall make no warrantiesThe purchaser (buyer) will bear the entire expense of repairs or corrections of defects that may presently exist or that might occur in the recreational vehicleThe dealer (seller) shall not have any responsibility for damages, damages to property and damages for any defects, malfunctions or other deficiencies of this vehicle.The issue raised by the complainants was not disclosed to the dealer by the previous ownerTherefore, the dealer was unaware of the issue found behind the paneling removed by the complainantHowever, we (dealer) did offer to look at the issue, but complainant declinedPlease find enclosed pictures of the travel trailer with no visible fire damage shown.Since the unit was sold USED “AS IS” NO WARRANTY and it was clearly documented and agreed to by the complainant, we feel the complainant is not due any credit or refundOur (dealer) offer stands to look at the issue.Thank you for your time and effort regarding this matter
Initial Business Response /* (1000, 5, 2017/07/05) */
The complainant states there was mold, mildew and fungus growing inside the RVUpon rechecking the RV we found no mold, mildew or fungus growing, however we did find some old leafs and the motor home does have a odor of old pine nutsThe
Renter did not want to take the RV and wanted us to give him another one, there were no other one's to give to him they were all rented out or getting ready to be rented outWE refunded the full amount of the RV rental and his full depositWe feel he could of taken the RV in question, we gave him the choice and he choose a refundWe are not responsible for any other fee's or refunds
March 12, 2018 Dispute Resolution DepartmentRevdex.com*** ** *** *** ***StLouis, MO 63102Complaint ID #*** Dear Sirs: I’m writing in regards to the complaint submitted concerning the rental of a motor home Mr*** rented, a Coachmen 22QB Class C
that was picked up on July 31, (see Article A)Mr*** was given a complete walk through of the motor homeAt completion of walk through both Check Out Sheets (see Article’s B and C) were signed by Mr***Note: there was no extra damage listed on Article CThe average walk through time is to minutes. Mr*** rented a Coachmen 22QB motor home for daysOver this time period he never called to report any of the issues he has stated in his letterAll units are inspected before going out on any rental (see Article D)The roof was inspected, no problems were found. Mr*** was well over hours late and wanted to keep the motor home an extra nightThe Vehicle Out Clearly states returns are between AM and AM (Article A)Mr*** was informed that he could not keep it another night, because it was rented the same day was to another renter (Mr*** acknowledges the next renter was waiting for the motor home upon his LATE return)Mr*** was charged a late fee of $plus tax for a total of $per the rental agreement (Article E), paragraph At that time the roof was inspected and the damage was found (Pictures through 8)The next renter had to wait even longer while we patched the roof for his rentalAt a later date the roof was replaced (Article F, work order #page and #page 2) Mr*** was told he would be mailed a copy of his final receipt if he received a refund of his damage depositHowever, Mr*** is not entitled to refund as he has a balance dueIt was turned over to the insurance company for collection Mr*** declined to cooperate. Mr*** has a balance due of $5,(Article G)Mr*** signed and agreed to all the terms of this rental (Article A)Mr*** returned the rental late and with damage to the rentalMr*** is refusing payThis matter has been given to our attorney for collections per our agreement with Mr*** (Article A). All our rental units belong to individuals and we are under contract to strictly adhere to the terms and conditions of rental that was signed by Mr*** on his rental departure date. Thank you for your time and effort regarding this matter. Sincerely, *** ***American Dream Vacations Happy Trails RV Center
Complaint: [redacted]
I am rejecting this response because:Again, I state to the rental company that my review of the RV before getting the keys to the vehicle was less than 10 minutes and was never shown the roof of the vehicle nor anything regarding the vents except that the bathroom vent had a fan for it. After picking up the vehicle I had to drive it to my home to get ready for the trip. We packed the RV unit and then got a few hours rest before taking off early in the morning. We drove straight through to Colorado and because 2 people were driving, there was never a reason to be up in the bunk. The only time that we noticed anything wrong was the first night that we were able to set up camp. This was 2 days after renting the RV unit. The 2 people sleeping in the bunk found that the vent would not crank down, but slept with blankets and although it was a bit cool, we had brought warmer sleeping clothes as we knew it would be cold. When it began to rain the next afternoon and then the couple started to get up in the bunk they noticed water coming in and getting their clothing and other things that were unpacked wet. Since I rented the RV I took it on myself to go up on the roof to see if we could get the vent closed. I saw the broken piece of vent when I climbed up on the roof. The roof looked dirty and around several of the devices, there was several sections of caulking which surprised me since I knew this was a fairly new RV. We could not get the vent to go down at all, and the broken piece was creating a leak that we had to stop. At first we used a piece of tarp to cover over the vent and ran a bungi cord over the sides to hold the tarp on. This is the scenario in a nutshell. This was obviously done prior to our rental and as I said, there was no way of packing up our camp and driving 35 miles down a gravel road in the mountains of Colorado to call the RV center. We made notes of the items that we found, which specifically had to do with the roof vents. There was no way to put gouges in the roof from wearing tennis shoes so whatever caused this problem was either patched and hidden or I did not see them. I would have noticed anything like what their pictures showed. Which would have taken quite a bit of pressure which I had no way of doing. Without re-hashing the entire scenario, the rental company failed to inspect this vehicle or they lied to me and took advantage that I did not purchase their insurance. Either way I did not cause the problems described, and because I am not someone who would intentionally do damage to a vehicle that I was using to spend my vacation I would have told the company any issues that I had caused and would have made sure it was taken care of. At no time did the company notify me whatsoever about the conditions of the vehicle. I found out 21 days later when my insurance company contacted me and advised that this company was filing a claim against my rental for damages. I was very disappointed that this came down to issues we reported when we got back but was told that they were a five minute fix, and yet 21 days later it was a complete rebuild of the roof. The pictures of the roof from their own pictures shows how the roof had been caulked and re-caulked several times. As I said, I could not have made any kind of tears in the roof from walking on it during the rains and covering up the vents.
Sincerely,
[redacted]
Dear Sirs: I’m writing the second time in response to the original complaints, and additional complaints, submitted concerning the rental of a motor home Mr. [redacted] rented, a 2016 Coachmen 22QB Class C that was picked up on July 31, 2017 (see Article A). At this time, we have turned this matter over to our legal team , for collection, per the contract Mr. [redacted] signed (Article A). Mr. [redacted] was given a complete walk through of the motor home, that lasted well over an hour. At completion of walk through both Check Out Sheets (see Article’s B and C) were signed by Mr. [redacted]. Note: there was no extra damage listed on Article C. The average walk through time is 35 to 45 minutes. In Mr. [redacted]’s subsequent letter to your office, more alleged issues appear to have happened on this trip. However, Mr. [redacted] never communicated any alleged issues during his trip, nor did Mr. [redacted] note any issues with the motor home during the walk through (Article C). Upon the return of the motor home, Mr. [redacted] did not note any alleged issues (Article E). Mr. [redacted] rented a 2016 Coachmen 22QB motor home for 7 days. Over this time period he never called to report any of the issues he has stated in his letter. All units are inspected before going out on any rental (see Article D). The roof was inspected, no problems were found. Mr. [redacted] was well over 2 hours late and wanted to keep the motor home an extra night. The Vehicle Out Clearly states returns are between 9 AM and 11 AM (Article A). Mr. [redacted] was informed that he could not keep it another night, because it was rented the same day was to another renter (Mr. [redacted] acknowledges the next renter was waiting for the motor home upon his LATE return). Mr. [redacted] was charged a late fee of $100.00 plus tax for a total of $106.41 per the rental agreement (Article E), paragraph 15. At that time the roof was inspected and the damage was found (Pictures 1 through 8). The next renter had to wait even longer while we patched the roof for his rental. At a later date the roof was replaced (Article F, work order #15031 page 1 and #15106 page 2). Mr. [redacted] was told he would be mailed a copy of his final receipt if he received a refund of his damage deposit. However, Mr. [redacted] is not entitled to refund as he has a balance due. It was turned over to the insurance company for collection. Mr. [redacted] declined to cooperate. Mr. [redacted] has a balance due of $5,259.43 (Article G). Mr. [redacted] signed and agreed to all the terms of this rental (Article A). Mr. [redacted] returned the rental late and with damage to the rental. Mr. [redacted] is refusing pay. This matter has been given to our attorney for collections per our agreement with Mr. [redacted] (Article A). All our rental units belong to individuals and we are under contract to strictly adhere to the terms and conditions of rental that was signed by Mr. [redacted] on his rental departure date. Thank you for your time and effort regarding this matter. Sincerely, [redacted]
Complaint: [redacted]
I am rejecting this response because:
Happy Trails RV did not provide a comprehensive walk-through and it consisted of nothing more than a review of the tank monitoring, the aesthetics of the inside of the rental unit. No review or inspection of the topside of this vehicle, and of course the manual was handed to me and I was told to read the manual if I had any questions. Our reason for not contacting the Rental company was because there was no access to cellular connections in the area we had set up camp. As this was a long drive up into the mountains it was prohibitive to just load everything back into the RV after we found the problem with the vents, and drive down the mountain area to make a phone call so we made notes about it and took pictures of the problem. We also tried to repair the vent open/close crank so as to at least close it down but the crank did not function. There was no way that walking on the roof with tennis shoes could have created any tears in a roof of the RV and I was the only person to get on the roof since I was the lightest person. There were no visible tears in the roof near where I was at and some of the tears shown in the photos were at locations I was never near. As for the discussion of keeping the vehicle during the return date. We were late returning the vehicle due to the storm the night before and had to drive a long drive back. We wanted to make sure the RV was in cleaner shape than we got it. After receiving a call from the rental place we told them we were on our way and was driving the RV unit back to the rental location. I received several calls and was told that if we did not get the vehicle back right away that we would be charged for another day. I explained that we were driving the vehicle back and that we were about and hour and a half away. I told them that I knew we would be charged a late charge per the contract of $100 per hour, and that we were trying to get back as quick as possible without getting ticketed or having an accident. The man on the phone said that he was going to charge me for another day rental because I was late. I brought up the point that we were about two hours late and that I was aware of the late fee but if they were going to charge us for a complete day that we would just bring the RV unit back on the next day as discussed. He said he had a customer waiting for the rental unit and that he had to charge me late fees. I told him that the late fee was understandable but not a charge for an entire day. When we arrived we immediately went to their office and discussed the problems that we ran into while on our trip and advised that the cracked vents should be fixed before the other person took the RV out again. The person who was waiting for the unit was sitting and listening to our conversation and the lady who was going to do the inspection and Mr. [redacted] wanted to take the discussion outside so his customer could not hear us. I took them through the RV and showed them several aesthetic things that they had missed and also the issue with the vents. Mr . [redacted] said to me that it would only take 5 minutes to fix the vents and that it was not a problem. When we went inside, they had a checklist that showed everything that was covered and they made notes that there were things wrong that weren't there when it was checked out. They wanted me to sign the inspection list and I refused as they would not give me a payment statement and wanted me to sign the document without knowing how they were going to handle this issue. I figured that they would keep the damage deposit because this was most of these companies business practices. They were in a complete rush to get us out of the offices so that we would not discuss any further issues about the RV unit. It was 20 days later that I received a call from my insurance company stating that they were denying a claim from Happy Trails rental company due to the no report of accident at the time it happened. We had returned the unit on August 7th and was rented several times after our trip, yet we were billed for repairs that were totally absurd and false. We were angry that the water damage to some of our bedding and electronics equipment from being up on the bunks when it started leaking and discussed requesting refunds for these issues since these were clearly problems that were there prior to us renting the RV. Because of our being late I felt that I would bring it to their attention but that I expected to pay some additional mileage fees. As I mentioned in a prior letter, I would have paid for the vent repairs if I or anyone in our party had caused this. One of the group in our travel party is an insurance claims adjuster and has worked for years with his company. He took videos of the problem with the rain and the leaking through the roof along with the pictures I took of the vents when I was on the roof trying to fix it the first time. I am awaiting his copy of the DVD to break it down and provide attachments as soon as possible.
Sincerely,
[redacted]