Happy Dog Advertising, Inc.

Revdex.com:
This letter is to inform you that UTMB Health has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/10/10:45:AM and assigned ID ***
Regards,

Patient's concerns were forwarded to our Revenue Cycle operations team and were resolvedThat office is attempting to reach the patient to provide them the outcome. Thank you for contacting us to offer resolution

Good morning, Ms***, Thank you for your feedback regarding your UTMB charges Documentation supports that you have spoken with Patient Services, Hospital Administration and our Revenue Cycle Operations staff multiple times regarding your concernsOur billing office responded to you
on 8/1/assuring you that no payments were processed without your permission and that your account was thoroughly audited and the charges are accurate Your June 16, statement reflected $1,180.35, the balance remaining for services provided on November 3, 2015, December 14, thru April Our billing office explained, in writing, to you that what you saw on MyChart was not an additional payment of $but a payment moved to a correct date of serviceOur billing office does not keep credit card numbers on file You were provided with a charge summary for your accounts that were on the existing payment plan versus the new balances due that were not on a payment plan Your accounts have been thoroughly reviewed and audited and the information provided to you each time you requested Thank you,Leslye ***, Administrative ManagerUTMB Department of Patient Services (409) 772-

Ms. [redacted],Thank you for your feedback. Your concerns were forwarded to our Revenue Cycle Operations (RCO) team for review. After careful review a coding error was found and has been revised. RCO is able to rebill a corrected claim to your insurance company; however, they are unable...

to consider processing a refund until the insurance company has reprocessed the claim. RCO will continue to monitor your account closely. Should you need additional assistance or wish to speak with the billing customer service area directly, please call (409) 772-5811.  Again, thank you for your feedback.  LeslyeAdministrative ManagerDepartment of Patient Services301 University BlvdGalveston, TX 77555-0894[redacted]

Thank you for your feedback. Following review by our Revenue Cycle Operations team it was determined that the cost provided to the patient/ parent was an estimate based on initial procedure information. After thorough review, it was determined that the estimate did include charges related to...

anesthesia based on the time allotted (39 minutes) and was for 6 injections which is what was quoted. At the conclusion, 9 injections were performed which included the additional injections and extended anesthesia time (1.5 hours). The initial estimate was correct; however, the cost was higher based on the actual care provided. Should the patient's mother which to discuss further, she may contact the Department of Patient Services at 409-772-4772. We appreciate the opportunity to respond to this concern and apologize for your dissatisfaction. Leslye M[redacted]Administrative ManagerDepartment of Patient Services301 University Blvd. Galveston. TX 77555-0894(409)772-4772