Haggen Inc

Haggen has a best practice for handling all Pharmacy-related adverse events. An incident may be categorized as "adverse" when, after dispensing and leaving the control of the pharmacy, it is discovered that something has occurred resulting in a guest receiving an incorrect drug, dosage
form and/or directions and also includes more innocuous things such as an incorrect doctor name being placed on the label
When an incident has been discovered, our pharmacy manager is charged with reporting this incident using an internal system that documents all pertinent information (for example, patient name, patient identifying info, drug, doctor, dosage, directions, medication prescribed, medication dispensed, etc). This information is then reviewed by pharmacy supervisors
In this particular situation, it was determined that the prescription had been properly filled but that the reconstituted antibiotic likely had not been vigorously shaken for a minimum of seconds prior to its useDespite the fact that there was no discernible pharmacy error, and the patient at issue continued to receive the same medication from his prescribing physician, an incident report was generated in Haggen’s internal system.
Please note our membership in our Patient Safety Organization provides that all Patient Safety Work Product (PSWP) is the internal property of Haggen and is not for distribution to anyone outside of the organization. This was repeatedly explained to the ***. Nevertheless, Mr*** continued to call representatives of Haggen to the point of nuisance, by his own admission upwards of times, demanding a copy of this internal report As a result of his continuous calls, he was eventually contacted by Haggen’s Loss Prevention security manager and was told to cease making unwanted contact with Haggen employees. During that call, he was verbally abusive and threatening toward Loss Prevention and used offensive profanity several times.
Put simply, Haggen considers this matter to be closed

Complaint: [redacted]I am rejecting this response because:
I would like to first address Haggen’s “Internal System” decision that states “that the reconstituted antibiotic likely had not been vigorously shaken for a minimum of 30 seconds prior to use.” Not only is this a blatant accusation with no supporting evidence, but also has countless holes in its legitimacy. If one were to neglect “vigorously shaking” a reconstituted antibiotic, the volume of said solution would not change it would merely separate. This fact alone would negate Haggen’s response due to the fact that the medication not only had a thicker consistently, but it also had an extreme decrease in volume (Due to inaccurate preparation by the Pharmacist). This “Pharmacy-related adverse event” resulted in the need for my son to be seen immediately by his Pediatrician.
As stated in my initial complain, I had been in touch with multiple Haggen’s Representatives which I would agree accounts to approximately 30 phone calls (Shows how often Haggen’s Representatives will defer responsibly).  Ultimately all communication was directed to the Legal department, even though my only request was for my son’s medical documentation. Liz P[redacted] (Haggen’s Legal representative) called me and stated that my wife and I (A Clinical/Medical Professional) ignorantly overdosed our child and are now searching for a legal scapegoat. Respectfully, I requested to talk to Ms. P[redacted] superior. Condescendingly, I was referred to Haggen’s CEO John C[redacted] for any further inquiries. Ms. P[redacted] then stated multiple times that I have no right to any of my son’s pharmaceutical/medical documentation. At this time I compromised with Ms. P[redacted] and requested a written “refusal of information”. Ms. P[redacted] obliged and requested my email address for the above stated document. After one week with no documentation received, I contacted Ms. P[redacted] back only to get her voicemail. With no acknowledgment of my call, I continued to respectfully contact and leave my contact information to jog Ms. P[redacted] memory of our conversation.
With no return call from Ms. P[redacted], I received correspondence from a Loss Preventions Security Manager whom threateningly informed me that I am under an internal review for Harassment and that I should cease all communication attempts to avoid legal action. In response to Haggen’s illegitimate threat, I respectfully requested permission to voice record the remainder of the conversation. Not only did the representative decline, but was quick to discontinue all conversation. At NO point throughout my conversation did I use threatening, abusive or profane language. This flagrant defamation of character against me closely correlates with the unethical treatment that I have received in my quest to receive my 3 month old son’s medically relevant documentation.
I understand that Haggen’s considers this matter closed and for that valueless decision, I have contacted the Revdex.com, Office of Attorney General and the Washington State Department of Health for additional guidance.
I once again thank you for your time and consideration in reviewing my rebuttal. Sincerely,[redacted]