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H & H Landscaping & Lawn Care, Inc.

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Reviews H & H Landscaping & Lawn Care, Inc.

H & H Landscaping & Lawn Care, Inc. Reviews (1)

Issue: I believe the company was attempting to make fraudulent claims of contractual obligations. When I asked for a copy of the contract I signed, nothing was offered (per the emails below.) In addition, I received terrible, rude and unprofessional treatment from owner [redacted] this week when attempting to resolve the issue. When I signed up for landscaping service around March/April 2014, I specifically [redacted] if stopping service over the winter would be acceptable, as the grass in the local area does not grow in the winter. In addition, most local landscapers and mowers cease lawn and yard care during the winter months. [redacted] said that this would be fine to stop in the winter and to start up in the coming spring. Below is email correspondence documentation:Desired SettlementRefund of $100 for Oct 2014 landscaping fee; services will not be rendered. Payment (check [redacted] was received by H &H and posted as cashed in my checking account on 01 Oct 2014.Business Response /[redacted]/Contact Name and Title: [redacted] VPContact Phone: [redacted]Contact Email: [redacted]@hhlandscapes.comThere is an attached copy of the maintenance schedule for the customer. Whereas the customer paid 100.00 monthly, this didn't make her services 50.00 per visit. EVERY customer pays monthly on a 12 month agreement. Per the agreement, there are 19 visits in the year:Jan-1, Feb-1, Mar-1, Apr- 2, May-2, Jun-2, Jul-2, Aug-2, Sep-2, Oct-2, Nov-1, Dec-1. We have all of our customers on the same agreement, thus we still work through the winter and revenue is constant. We pro-rate every customers agreement on a 12 month basis...if a customer should cancel the agreement before the 12 months, we must do basic math to see if we owe a refund or if the customer owes us. This rarely happens, but every now and again a customer fails to pay attention and thinks they have nothing to pay in the winter...in this case, the secretary started the correspondence with the customer and she said [redacted] told her she could cancel and resume next spring. We know this to be false, because if he allowed this for one person, he would have to allow it for all, and couldn't afford to operate in the winter. He has operated his business on the attached agreements for 15 years. Since the agreement is prorated, the following is this particular break down: 100 month x 12=1200.00 1200.00/19 visits=63.16 per visit (this particular customer probably thinks she was paying 50.00 a visit bc her monthly bill was 100.00, that isn't the case.) Since this agreement is being terminated before 12 months have been fulfilled, the following is the problem (hence Mr. [redacted]'s irritation and harsh emails) the customer paid 100$ on 6/12, 7/21, 7/23, 7/28, 9/15, and 9/30..this is a total of 600.00. We maintained the property on 6/4, 6/18, 7/1, 7/16, 7/31, 8/14, 8/28, 9/10, 9/24, and 10/1...that is 10 x 63.16=631.58 total that the customer owes us since the 12 months weren't fulfilled. So, in actuality, we do not owe her a refund, she owes us 31.58. When I read the email correspondence, I feel this wasn't expressed clearly to the customer about how exactly the monthly amount is figured out. I do think [redacted] and the secretary could've done a better job explaining this to her and I think this is where the misunderstanding began. We do not owe a refund, [redacted] should've checked her file before suggesting that, and we do not want her 31.58 at this point, we would just like this to be settled. Please let her know there WAS a visit in OCTOBER...Thank you. Any further correspondence she needs can be to me directly XXX-XXX-XXXX or [redacted]@hhlandscapes.com Had I know of any of this, I would've handled it from the beginning...I think she just needed a basic explanation and understanding of how our business operates on the agreement attached. Consumer Response /[redacted]/I never received any contract or breakdown like [redacted] mentioned prior to her response, (nor I had never heard of her before going to the Revdex.com), and that's why I had asked for one in the email correspondence. I specifically asked about stopping winter service before agreeing to any work. They keep saying that if they stopped business in the winter that it be bad for business, but i'm not in a position to say who wants winter service or who doesn't. That argument is invalid. Some people may want service. I just happened to not want it, and there's nothing wrong with that. That's simply and exactly the reason I asked in the first place.I've been away with the Coast Guard, and have been on night shift as an emergency dispatcher since my return, and it's really difficult to follow up during day hours. I don't understand how this company can justify the rude treatment of customers; [redacted] didn't need to address me and treat me the way he did when I was asking question.. So [redacted] knows the property was visited on 10/1, but [redacted] doesn't? At least that "justifies" why I won't be getting a refund. Why does he get to say to me that my $100 doesn't matter and that my business doesn't matter? He wasn't being personally victimized by me asking questions and trying to find a good solution to match my needs and budget. H&H should make sure to give copies of contracts to all customers and clearly explain their services. [redacted] should be able to handle customers in a mature and professional manner. This way this company handle business and customers is embarrassingly deplorable. [redacted]'s behavior was unjustified. I hope that Revdex.com recognizes this and rates this business accordingly. Final Business Response /[redacted]/I am sorry that this matter hasn't been resolved. I received an email on 11/3 stating this case was closed. On my first response, I feel that the breakdown and all other information was very sufficient. I feel confident that this was a miscommunication all the way around. [redacted], the owner,has been operating this business on yearly maintenance schedules for 20 years. You cannot divide the monthly fee by number of cuts and think that is what it cost to cut your yard per visit...It is a yearly calculation, and if someone breaks a contract, more than likely, they still owe money because the monthly fee is pro-rated. I apologize that this wasn't explained properly to Mrs. [redacted]. I know that [redacted] would have never told a customer they could end services for the winter and pick back up in the spring, he doesn't allow this for anyone. When someone calls our office and suggests this is the yard maintenance they are in search of, we refer them to 3 reputable small businesses in the area that will maintain a property like this. We carry a full staff through the winter, we operate on a daily basis, and thus, funds must keep coming in. He hired a firm 20 years ago to help set this process up, and he allows no exceptions. This is to explain his frustration when someone tells him or an office employee that he said they could cancel services for the winter. I apologize on behalf of H&H if you feel you were mistreated. I wish that I wasn't on vacation at that time so I could have spoken with you personally and resolved the issue. Thank you for your time, and I'm sorry your experience wasn't a pleasant one.

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Description: Irrigation Systems - Install/Design, Irrigation Systems - Maintenance/Repair, Irrigation Consultants, Landscape Maintenance Companies, Lawn Care Companies, Irrigation System Equipment Suppliers

Address: 104 Seth Thomas Ln, Swansboro, North Carolina, United States, 28584-8528

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