H & H Associates

Hi [redacted] **, Thank you for contacting us We regret the delay on this response We see that we did process a payment for your request on 7/10/in the amount of $ If your order does not report fully to your account, as we would expect it to, we do request that you provide your order confirmation, so that we can contact the store on your behalf and receive a resolution for you We're happy that you received your payment, and hopefully you can continue to receive Cash Back by shopping through FatWallet.com Sincerely, [redacted] FatWallet.com

Hi [redacted] , Thank you for contacting us We regret that you had this experience, and want to make you aware that future purchases made through FatWallet.com do not include taxes or fees accrued in your purchase We regret any inconvenience this may cause We do want to resolve this confusion for you today, but the account in which you created this Revdex.com complaint does not match up to an account we have registered with FatWallet.com Can you please reply with the email address you have registered with FatWallet.com so that we can resolve this for you? We look forward to hearing back from you and resolving this as soon as possible Sincerely, [redacted] FatWallet.com

the people work in fatwallet have verybad Attitudethey close my account because my wife have return something back to the companyfor the return item we don't take any cashbackand right now they close my account znd don't retuen anything I buy.I still have like $in pending for what I buyi think fatwallet just want my moneybecause they close my account so they can take all my money from the store I make the purchase?

Hi ***, We'd like to resolve this matter for you in its entirety We attempted to locate your case internally, but didn't have any luck Can you please either reply to this case or to [email protected] with your order confirmation that you received after placing this order with Sears? Once we have this information, I'm certain we'll be able to fully resolve your case, and additionally reward the $promotional credit.We look forward to resolving this as soon as possible Sincerely, [redacted] FatWallet.com

Hi [redacted] ,These orders did not report to your account because the store did not send the data to FatWallet.com in order to reward you for these purchases Cash Back is a winning situation for the both of us, in which we must receive credit for referring your sale in order to pass along the savings to you We do not have any record or data that supports these missing purchases, which is why they have not been added/reported to your account Additionally, FatWallet.com is a free service, in which has paid you over $in Cash Back since you started your membership, so this should assist in believing that we are not here to be untruthful about anything As a courtesy, I've added a $adjustment to cover and resolve your current missing Cash Back claims In the future, please remember to retain your purchase documentation should another order not report to your account We require this information in order to contact the store on your behalf to see why it did not report to your account automatically We hope that future purchases work more seamlessly, and we're happy to have this issue resolved for you today.Sincerely, [redacted] FatWallet.com

Hi [redacted] ,Thanks for contacting us by way of the Revdex.com As discussed in your previous communications through the Customer Service email, the 'doubling' of the difference has to do with the Cash Back that was earned at FatWallet.com We understand your confusion through, and want to resolve this for you today We would like to add a $Valued Customer Bonus on your account today to more than make up for the missing money you expected from this promotion In order to do so, can you please reply with the email account that is associated with your FatWallet.com account? The one listed does not populate an account for us.Please let us know if you have any further questions or concerns, and we'll be happy to help you.Sincerely, [redacted] FatWallet.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, They decided to retroactively stop offering rebates without proper notification, we want our money or will take this to the attorney general

Hi ***,We still are in need of contact back between yourself and your account specialist (***) We have paid out all of your available Cash Back via PayPal, but we still find you practicing behaviors that we are not interested in forgoing a rewarding relationship with you in the future These types of behaviors you are displaying mock those of other fraudulent accounts Additionally, the threats you have given to our employees, and in your previous Revdex.com complaint, lead us to believe you will continue practicing behaviors that abuse our rewards program.We regret that this may not resolve your inquiry, and hope that you are able to find better ways to be rewarded while shopping online.Sincerely, [redacted] FatWallet.com

Hi [redacted] , Thank you for contacting us We regret that you are receiving emails in which are not wanted, and have made the appropriate edits to your account to ensure that you are unsubscribed from all of our promotional emails If you are receiving emails outside of the promotional mail, please contact us at [redacted] We hope to resolve any of these concerns as soon as possible moving forward Sincerely, [redacted]

Hello,The FatWallet forum is powered by user generated content, so our community of members are the people that posted this deal in This deal has since expired and was archived by our team Unfortunately, since this was an expired/archived forum post by a FatWallet member, we are not responsible for the offer being available and have no compensation to provide you over this issue We regret any confusion and appreciate your understanding.Please let us know if you have any further questionsSincerely, PatrickFatWallet.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

On Wed, Sep 9, at 7:AM, [redacted] < [redacted] > wrote: I have heard from the company and you may close the complaint Answers were not satisfactory but situation is resolved Thank you for your assistance, [redacted] ***

Hello, Thank you for contacting us We attempted to reach our to Mr[redacted] on two different occasions to address his issue over the phone, with no answer After a thorough analysis and investigation of this customers account, we found several fraudulent purchases that reported to this customers account This customer made one purchase from REI earning $in Cash Back, but later returned the purchase, which makes this purchase ineligible for Cash Back They also made a purchase through [redacted] 's and continued the same behavior by cancelling the order, and still expecting Cash Back ($72) This goes against the terms and conditions of our program, and we are unable to reward Cash Back when customers act in this manor Additionally, this customer made several cancelled/returned purchases through [redacted] , which were later reversed by the store We have reversed all of the orders on this customers account in which have been deemed ineligible for our program, requested payment for this customer for the purchases that are eligible under our program, and we will maintain the restricted status of this customers account after they have been paid, because of the abusive patterns they are using in conjunction with our shopping program FatWallet.com is a free service, in which you can earn money for clicking through our site The transaction must be completed all the way to you receiving and keeping the merchandise/booking ordered We are happy to resolve this by allowing Mr[redacted] to cash out on his eligible purchases, and again, will keep his account in a restricted status because of past shopping behaviors through our site Please let us know if there is any further concerns Sincerely, [redacted]

Hi ***,We'd like to resolve this matter for you in its entirety We attempted to locate your case internally, but didn't have any luck Can you please either reply to this case or to [email protected] with your order confirmation that you received after placing this order with Sears? Once we have this information, I'm certain we'll be able to fully resolve your case, and additionally reward the $promotional credit.We look forward to resolving this as soon as possible Sincerely, [redacted] FatWallet.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I already confirmed the orders to fatwallet.comIt still suspends my account Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, FatWallet customer service personnel do not seem to be on the same page as far when the Cash Back reward is actually availablePatrick, in the Revdex.com response said "The reason that you're having these issues is because the Cash Back reward is becoming available & days after your order has reported to your account, instead of the actual date you placed your order." However, I got an email from 'Marge' at FW today that said the following: "As a matter of fact, the Pending time for your Abe's Market purchase is inaccurate At the most, it should be days (from the date of purchase)." So those are two contradictory statementsFurthermore, I have sent at least two emails to FatWallet that mention the "day" issue, and neither email rated a response from CSSo understandably, all this causes annoyance on the part of the consumerThank you for your attention to this matter (both Revdex.com and FW) and I now consider the matter closed Regards, [redacted] ***

Hello, Unfortunately, FatWallet discontinued offering Cash Back on 5/10/ This was communicated in mass by way of the landing page of the website and via email We regret that we will not be able to reward Cash Back if these purchases were made through FatWallet We did want to make you aware that our parent company, Ebates.com, still offers Cash Back at over 1,retailers and sometimes will be the highest Cash Back offer on the internetWe appreciated your loyalty while shopping through FatWallet to earn Cash Back and we hope that you will continue to earn through Ebates Sincerely, Patrick

Hi [redacted] We'd be happy to help you. We see that we just processed a payment for you on 6/1/16 in the amount of $3.55 to your PayPal account. If you are missing orders in your Cash Back account, we advise our members to contact us at the following... link:https://www.fatwallet.com/account/click-history/?show_support_msg=1 Please let us know if you have any further questions or concerns, and we'll be happy to help you. Sincerely,

Hi [redacted] ,The Costco offer you are referencing was posted by a member in January and has since been archived since April This offer was found at the below link: [redacted] If you click the above link and look underneath the title of the offer you will find that this deal was archived from [redacted] *** We regret any confusion and appreciate your understanding of our User Agreement, as offers are subject to change and expire without notice from FatWallet.com.Please let us know if you have any further questions or concerns.Sincerely, PatrickFatWallet.com