Gresham Family Dental, LLC

Please read the attached doctor's notesThey clearly show some confusion and a somewhat inadvertent lack of cooperation on the part of the patient during the fitment processWhile reading, keep in mind that a denture is a custom made prosthesis designed to fit that individual's mouthSimilar to an prosthetic limb, it is not an "off the shelf" item and can only be used by the individual that it was made forAs with other medical prosthetic devices, they are a collaborative effort between the patient and the medical facility and do not come with a money back guarantee ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Please read the attached patient account notesThey clearly show a lack of cooperation with us on the fitment process While reading, keep in mind that a denture is a custom made prosthesis designed to fit that individual's mouthSimilar to an prosthetic limb, it is not an "of the shelf" item and can only be used by the individual that it was made for Due to inclement weather the practice has been closed for the past few daysI do not have access to the signed consent forms at this time, but I would be happy to provide them at a later dateThey will give insight into what the patients expectations should have been related to the fitment and adjustments of the denture ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Please review the chart notes that were provided in a prior submissionThe notes were entered and date stamped at the time of entryThey clearly show the lack of cooperation in the final fitment process of the denture by the patient not returning to have the necessary adjustmentsWe have attached a copy of the denture consent form with the content circled regarding the adjustment processWe have also included the most recent chart notes of the communication with the patient's sonOne of his demands were that we provide the doctors personal contact informationThis is not a reasonable request We have tried to work with the patient and their son to resolve the issue, however I dont believe that a reasonable resolution can be obtainedAttached are a few of negative online reviews, of the roughly that they have postedEven though we are participating with the Revdex.com and have agreed to abide by the decision, they have continued to defame us online At a very minimum, they should remove all the negative reviews they have posted on the various websites (Google, Yelp...) and stop making harassing phone callsWe request that they agree to abide by whatever resolution the Revdex.com decides ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: [redacted] I am rejecting this response because: Sleep Dentistry does not admit to the fact that their treatment was unsuccessful, unprofessional, incomplete and a complete wastage of time and resourcesYet they continue to expect a full payment for bad service Reasons for the rejection in detail has been explained, articulated and attached herewith.Sincerely, [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Thank you for working with us through the Revdex.com.We are sorry that you had an unpleasant experienceUnfortunately, sedation does not work the same for all peopleWe offer several levels of sedation with Minimal Sedation being the lightest form that still has a fee associated with itThe more
predictable forms of sedation are Moderate IV sedation and General Anesthesia but both have a significantly higher cost associated with themThe IV sedation option is about three times the price of Minimal Sedation and General Anesthesia is about seven times the costWhile Moderate IV sedation works over 95% of the time, Minimal Sedation is significantly less predictablePlease see the attached form "Understanding Sedation" that you signedI have highlighted the section on Minimal Sedation and its efficacy.Even though you signed the form acknowledging that there was no guarantee of the success of the sedation, we would still like to offer you a refund of the $The adjustment will be made to your accountPlease call the practice at 503-666-so a refund can be issued to your cardI would also like to apologize for our failure to call you backIt would appear the front desk failed to deliver your message to your doctorIf you would still like to talk with your doctor, please let us knowYour doctor said he would be more than happy to speak with you if you are still interested in speaking with himI have spoken to the front desk staff regarding their failure to deliver you message.We hope you are feeling better

Complaint: ***
I am rejecting this response because:dentures that are to big for my mouth,have nothing to do with implants
Sincerely,
*** ***

Your complaints have been related to fitment and not being able to eat with them due to discomfort, not an issue with the size.Please refer back to the doctors notes. We worked with you during the creation of the dentures and have offered to continue to work with you to alter them to your satisfaction. However, you failed to return for adjustments and did not allow enough time for the tissue to heal before having the hard reline. We provided this hard reline at no charge. Without having a hard reline after the tissues has had time to heal for six months, they will not fit properly. This is no different than if you had a limb amputated and a prosthesis made. The limb would need time to heal and have the swelling go down prior to the final fitment process. Without doing so, it is not possible to make it fit properly.

Please review the chart notes that were provided in a prior submission. The notes were entered and date stamped at the time of entry. They clearly show the lack of cooperation in the final fitment process of the denture by the patient not returning to have the necessary adjustments. We have attached a copy of the denture consent form with the content circled regarding the adjustment process. We have also included the most recent chart notes of the communication with the patient's son. One of his demands were that we provide the doctors personal contact information. This is not a reasonable request.
 
We have tried to work with the patient and their son to resolve the issue, however I dont believe that a reasonable resolution can be obtained. Attached are a few of negative online reviews, of the roughly 16 that they have posted. Even though we are participating with the Revdex.com and have agreed to abide by the decision, they have continued to defame us online.
 
At a very minimum, they should remove all the negative reviews they have posted on the various websites (Google, Yelp...) and stop making harassing phone calls. We request that they agree to abide by whatever resolution the Revdex.com decides.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Please read the attached patient account notes. They clearly show a lack of cooperation with us on the fitment process. 
While reading, keep in mind that a denture is a custom made prosthesis designed to fit that individual's mouth. Similar to an prosthetic limb, it is not an "of the shelf"...

item and can only be used by the individual that it was made for. 
Due to inclement weather the practice has been closed for the past few days. I do not have access to the signed consent forms at this time, but I would be happy to provide them at a later date. They will give insight into what the patients expectations should have been related to the fitment and adjustments of the denture. 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Complaint: [redacted]I am rejecting this response because:
Sleep Dentistry does not admit to the fact that their treatment was unsuccessful, unprofessional, incomplete and a complete wastage of time and resources. Yet they continue to expect a full payment for bad service.
Reasons for the rejection in detail has been explained, articulated and attached herewith.Sincerely,[redacted]
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Please read the attached doctor's notes. They clearly show some confusion and a somewhat inadvertent lack of cooperation on the part of the patient during the fitment process. While reading, keep in mind that a denture is a custom made prosthesis designed to fit that individual's mouth. Similar to...

an prosthetic limb, it is not an "off the shelf" item and can only be used by the individual that it was made for. As with other medical prosthetic devices, they are a collaborative effort between the patient and the medical facility and do not come with a money back guarantee.  [redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]