Grecian Acrylic Spas

Revdex.com: There is normally an option to set an "out of office" automatic response on an email or have someone acknowledge that a response will be forthcoming after the staff member returnsThat's good customer serviceI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be satisfactory once we receive the written response Regards, [redacted] ***

When our member's son came in to Austin Telco, he was informed that we could not honor the power of attorney due to certain restrictions included in the Power of AttorneyAt that time he was given a few options to present to his mother to have the account transferred as requestedIn regards to his emails that were sent last week with no reply, the people to which they were presented were on vacation until Monday morning the 22ndWe are currently working on a response that will hopefully rectify the situation and will be contacting our member and her son soon

Complaint: ***
I am rejecting this response because: Issues keep arisingI was locked out of my account for a day because they did not help meI am going to be closing my account soon
Regards,
*** ***

Collateral Protection Insurance covers the vehicle from the effective date of issuance (February 2, 2015) until such time that full coverage insurance is obtained (April 18, 2015)the date that the charge was applied to the loan balance in no way negates the coverage that was in effect from the date of the required insurance impairmentHad the vehicle been damaged or destroyed during the 1/month period, it would have been covered in accordance with the Collateral Protection Insurance policy provisions

Our member financed a vehicle with Austin Telco on February 2, Despite the notification, and his signed agreement of the requirement to provide full coverage insurance, Mr*** did not obtain full coverage insurance until April 18, Collateral Protection Insurance (CPI) in
the amount of $was added to the loan to cover the period from February 2, to April 18, Austin Telco is aware of the high cost of this type of insurance product, and proactively sends multiple notifications to any effected members including this memberThese notifications include both a reminder of the requirement to provide full coverage insurance and the cost and limitations of the CPI productBecause of the nature of this type of insurance product, it cannot be underwritten to a specific borrower's driving history, personal information, or credit history; thus making it very expensiveAustin Telco has no part in the setting of the rates, and does not have the option to selectively waive periods of coverage without severe consequences in the ability to protect the collateral in our loan portfolio.Based on this information, Austin Telco is unable to grant this member's request to reduce or eliminate the charges for the insurance that was added to cover the period in question.?

Revdex.com:
There is normally an option to set an "out of office" automatic response on an email or have someone acknowledge that a response will be forthcoming after the staff member returns. That's good customer service. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory once we receive the written response.
Regards,
[redacted]

When our member's son came in to Austin Telco, he was informed that we could not honor the power of attorney due to certain restrictions included in the Power of Attorney. At that time he was given a few options to present to his mother to have the account transferred as requested. In regards to his...

emails that were sent last week with no reply, the people to which they were presented were on vacation until Monday morning the 22nd. We are currently working on a response that will hopefully rectify the situation and will be contacting our member and her son soon.

Member called in wanting to have two pending charges released and was informed that this could not be done without something in writing, from the institutions charging, that they will not collect on those items. The agent (employee) claims the member was rude and then asked for a fee to be...

refunded from earlier in the month. The member's account shows that the agent refunded the fee of $27.50 on April 22 at 9:37 am. We have talked to the employee and informed them that no matter how rude or upset a member gets, they are to try and stay above it and do not be rude back. As for the comment concerning get educated people to handle customer's requests, there are situations where an employee due to policy cannot complete a customer's request and may need to refer it to a supervisor. In this case, the employee did refund a fee, but was unable to release the pending charges due to circumstances beyond their control.

Complaint: [redacted]
I am rejecting this response because:  The collateral insurance is issued on 4/10/2015. I can understand the charge from 4/10/2015 to 4/18/2015.  By 4/10/2015 my vehicle is in good condition and no damage. Any insurance policy can only cover the date it is issued to future.  This is the first time I heard an insurance policy to cover the time window in the past.  Why is Austin Telco different?
Regards,
[redacted]