Glacier Homes

Complaint: [redacted] I am rejecting this response because:1) we were not informed of the drainage easement prior to signing the contractWhen we discovered it, not told, [redacted] said we could fence it, He liedAs per the city of midlothian and [redacted] we can notWhy would [redacted] say we could? I have evidence of this.? 2) over 1/of the lot is drainage easement? 3) the brick is in no way the brick that was chosen, the brick installed having black holes in it, giving the impression of worm brickThis brick greatly devalues the house.? We demand the return of our earnest money in full, forthwith.? Regards, [redacted]

GLACIERHOMESRevdex.com *** *** *** *** *** ** ***REF: ***To Whom it may concern:I am responding your complaint dated February 9,Ms*** has stated that we did not disclose a drainage easement that is part of the property at *** *** ***
*** which she has contracted on with Glacier Homes.We dispute that we did not disclose the drainage easementOn various occasions the location of the drainage easement was discussedGlacier Homes walked the lot with Ms*** prior to and during construction discussing the drainage easementMs*** had every opportunity to cancel contract prior to construction but she chose to move forwardShe did not begin to discuss cancellation after the brick was installed and I believe that is the driving factor in her desire to cancelOur contract also includes the following language as it relates to drainage easements : Adiacent Land Usage: Seller is neither responsible for nor has control of the use of the land adjacent to or in the vicinity of the Home and/or Property and makes no representations or warranties with respect to the use or future use of the land adjacent to or in the vicinity of the Property and/or HomeSeller also has no control over and is not responsible for any easements on, adjacent to, or in the vicinity of the Property and/or HomeBuyer understands that individuals, corporations, and/or utilities may have specific rights granted by those easements, if any, including but not limited to, access to and use of the land described by the easements, even though the use of any easement may not be evident at the present time".This specifically discusses that we are not responsible for the easements on or near the property under contractAs a result of Ms*** claim that the drainage easement was not useable Glacier offered her a reduction in her sales price of $6,for the perceived lost space as a result of the drainage easementMs*** did not accept this offer. The second claim that the brick does not match the sample selected is untrueI examined both the sample and the home as installed and the texture of the brick is very similar between sample and the installed productTherefore, we believe the product installed is as selected and meets standardsIn conclusion, we have denied refund of the earnest money as we specifically contracted to do this build to suit with many personal upgrades and selectionsThe *** have decided to not move forward with this proj ect and they have put us in a position that may make it difficult for us to get value from others when we try to sell as a speculative homeWe believe it is proper to retain the earnest money as allowed for in our contract per the following excerpt from the contract.The section is as follows:"FAILURE TO CLOSEIn the event that Buyer does not close on the Closing Date for any reason whatsoever, Seller reserves the right to terminate this Agreement and retain all payments made by Buyer under this Agreement as fair and reasonable liquidated damagesThe amount of liquidated damages is intended as a reasonable estimation of Seller's actual damages, and not as a penalty, resulting from a breach by Buyer due to the difficulty and uncertainty in ascertaining, as of the date Buyer signs this Agreement, the actual damages Seller may suffer from such a breach, which damages will include the cost of administering this Agreement and the cost to take the Property off the market while this Agreement remains in effect.".Please let me know if you require any additional information.Sincerley,

GLACIERHOMESRevdex.com *** *** *** *** *** ** ***REF: ***To Whom it may concern:I am responding your complaint dated February 9,Ms*** has stated that we did not disclose a drainage easement that is part of the property at *** *** ***
*** which she has contracted on with Glacier Homes.We dispute that we did not disclose the drainage easementOn various occasions the location of the drainage easement was discussedGlacier Homes walked the lot with Ms*** prior to and during construction discussing the drainage easementMs*** had every opportunity to cancel contract prior to construction but she chose to move forwardShe did not begin to discuss cancellation after the brick was installed and I believe that is the driving factor in her desire to cancelOur contract also includes the following language as it relates to drainage easements : Adiacent Land Usage: Seller is neither responsible for nor has control of the use of the land adjacent to or in the vicinity of the Home and/or Property and makes no representations or warranties with respect to the use or future use of the land adjacent to or in the vicinity of the Property and/or HomeSeller also has no control over and is not responsible for any easements on, adjacent to, or in the vicinity of the Property and/or HomeBuyer understands that individuals, corporations, and/or utilities may have specific rights granted by those easements, if any, including but not limited to, access to and use of the land described by the easements, even though the use of any easement may not be evident at the present time".This specifically discusses that we are not responsible for the easements on or near the property under contractAs a result of Ms*** claim that the drainage easement was not useable Glacier offered her a reduction in her sales price of $6,for the perceived lost space as a result of the drainage easementMs*** did not accept this offer. The second claim that the brick does not match the sample selected is untrueI examined both the sample and the home as installed and the texture of the brick is very similar between sample and the installed productTherefore, we believe the product installed is as selected and meets standardsIn conclusion, we have denied refund of the earnest money as we specifically contracted to do this build to suit with many personal upgrades and selectionsThe *** have decided to not move forward with this proj ect and they have put us in a position that may make it difficult for us to get value from others when we try to sell as a speculative homeWe believe it is proper to retain the earnest money as allowed for in our contract per the following excerpt from the contract.The section is as follows:"FAILURE TO CLOSEIn the event that Buyer does not close on the Closing Date for any reason whatsoever, Seller reserves the right to terminate this Agreement and retain all payments made by Buyer under this Agreement as fair and reasonable liquidated damagesThe amount of liquidated damages is intended as a reasonable estimation of Seller's actual damages, and not as a penalty, resulting from a breach by Buyer due to the difficulty and uncertainty in ascertaining, as of the date Buyer signs this Agreement, the actual damages Seller may suffer from such a breach, which damages will include the cost of administering this Agreement and the cost to take the Property off the market while this Agreement remains in effect.".Please let me know if you require any additional information.Sincerley,

Complaint: [redacted]
I am rejecting this response because:1) we were not informed of the drainage easement prior to signing the contractWhen we discovered it, not told, [redacted] said we could fence it, He liedAs per the city of midlothian and [redacted] we can notWhy would [redacted] say we could? I have evidence of this.? 2) over 1/of the lot is drainage easement? 3) the brick is in no way the brick that was chosen, the brick installed having black holes in it, giving the impression of worm brickThis brick greatly devalues the house.?
We demand the return of our earnest money in full, forthwith.?
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:1) we were not informed of the drainage easement prior to signing the contract. When we discovered it, not told, [redacted] said we could fence it, He lied. As per the city of midlothian and [redacted] we can not. Why would [redacted] say we could? I have evidence of this. 2) over 1/3 of the lot is drainage easement 3) the brick is in no way the brick that was chosen, the brick installed having black holes in it, giving the impression of worm brick. This brick greatly devalues the house. 
We demand the return of our earnest money in full, forthwith. 
Regards,
[redacted]