We are in receipt of the complaint regarding the referenced matter that you forwarded to us recentlyPlease be aware that the complainant has erroneously identifiedGetty Images as the sender of the letter at issueTherefore we ask that this matter against Getty Images be closed. Regards,Getty
Images - Copyright Compliance
Hello
This email is to update you about Revdex.com case # ***
Thursday I received a phone call and the following email from Jane D*** of LCS telling me they closed their case against *** *** ***
I am assuming you could close my case against them as wellThank you for you assistance
God bless you
*** ***
We are in receipt of the complaint regarding the referenced matter that you forwarded to us recently.
Please note that this claim should properly be directed to Trunk Archive, in whose name the copyright notice was delivered, not Getty Images or License Compliance Services. ...
Please feel free to contact Trunk Archive directly per the following contact details:
Ilana S[redacted] - **@trunkarchive.com
We ask that this matter against Getty Images be closed.
Regards,
Getty Images - Copyright Compliance
605 Fifth Avenue South, Suite 400
Seattle, WA 98104
Please note that the Revdex.com advised us that this complaint was closed on April 24, 2016 with a comment, “Revdex.com has not heard back from the consumer. Therefore, the complaint has been closed and will be included in your firm’s Revdex.com Business Review as: “Answered - Revdex.com has not heard back from the consumer as to their satisfaction with the business’s response.””
There has been no new or additional information provided by the complainant to review in the update to the complaint on April 25, 2016.
We wish to reiterate, per our prior reply of April 15, 2016, that this claim should properly be directed to Age of Photostock, in whose name the copyright notice was delivered, not Getty Images or License Compliance Services. Please feel free to contact Age of Photostock directly per the following contact details:
Marisol M[redacted]
We ask that this matter against Getty Images be closed.
Complaint: [redacted]I am rejecting this response because:
We would like to again state the following facts. Additionally, our last rejection was on May 24th and we've just received this counter from LCS/Getty Images on June 17th.
1. The image was removed back in November or December 2015 from our site.
2. We didn't hear from LCS/Getty Images on behalf of [redacted] until Monday, April 11, 2016.
3. The E-mail provided to us by LCS/Getty Images for Hannah didn't work nor did the E-mail we found for the [redacted] CEO.
4. LCS/Getty Images couldn't provide a valid itemized list of why the amount was $550.00.
5. [redacted] didn't profit from having the image on the site.
6. When we finally did hear from [redacted] they told us to contact LCS/Getty Images. Sincerely,[redacted]
The Complainant demands that Getty Images provide proof of copyright, the Complainant appears to confuse copyright registration and copyright ownership. Copyright exists the moment a work, including a photograph, is created. Registration is optional and is not a requirement of copyright ownership. Consequently, copyright registrations are not required of us to pursue infringements on behalf of our contributors. While confidentiality provisions prevent us from providing copies of our agreements with our photographers, Getty Images is the exclusive licensor of the Image, with the responsibility to protect our represented photographer’s intellectual property from unauthorized use. The image may be viewed on our web site here, with our watermark and our contributor’s name:
[redacted]
Should you require any additional information, please do not hesitate to contact us.
Regards,
Getty Images – Copyright Compliance
We are in receipt of the complaint regarding the referenced matter that you forwarded to us recently. By way of introduction, Getty Images is a leading creator and distributor of digital content, including still and moving images. We license thousands of images each day on our website,...
www.gettyimages.com. Customers such as graphic designers, advertising agencies, and publishers license our imagery for a variety of purposes, including but not limited to print advertising, billboards, newspaper and magazine articles, brochures and websites. Our license information is clearly available from each page of our website, and we do not permit the use of our imagery without a license.Notwithstanding the license requirement, like other digital media companies, Getty Images does fall victim to individuals pirating its intellectual property. To combat this, Getty Images uses both employees and digital image recognition software to locate entities that have used Getty Images’ imagery without paying a license fee. We sent the Complainant notifications that we had found use of our imagery on their website; that we had been unable to locate a license for such use; and that the Complainant must either: (i) provide evidence that a license was issued, or (ii) pay a fee for use of the imagery. We included an internal case reference number and provided proof of use, showing our image, along with a screenshot of the image in use on the Complainant’s website. We asked the Complainant to let us know if they believed they received our letter in error. The unauthorized use fee what we would typically charge for a license under these circumstances.Even if the Complainant has removed our imagery from their website, removal alone does not resolve this matter. Our imagery is protected by copyright. Getty Images either owns or is the exclusive licensor for the image(s) at issue. Copyright law holds responsible anyone who copies or publicly displays an image without authorization of the copyright holder. Thus far the Complainant has failed to produce a valid license. The Complainant’s use of our imagery without a license constitutes copyright infringement, for which we are entitled to seek damages. Copyright infringement is based on strict liability, meaning that the act itself establishes liability and no intent is required. Please note that we are not alleging that the Complainant owes a debt; we are alleging that the Complainant used intellectual property without authorization and therefore is liable for damages. We are simply asking the Complainant to pay for the imagery that the Complainant used and the damage caused by not licensing the imagery in the first place.We understand that copyright law can be confusing; however, the campaign to file complaints against us is misguided and misdirected. We encourage review of the license compliance information provided on our web site at: http://stories.gettyimages.com/category/visual-insights/copyright/ for more on copyright issues. Getty Images has acted appropriately and in good faith, and we are well within our legal rights to seek damages for unauthorized use of our images.Should you require any additional information, please do not hesitate to contact us. We remain hopeful of reaching an amicable resolution to this matter.Regards,Getty Images - Copyright Compliance605 Fifth Avenue South, Suite 400Seattle, WA 98104T: (206) 925-5000F: (206) [email protected] www.gettyimages.comThis message may contain privileged or confidential information and is intended only for the individual named. If you are not the named addressee or an employee or agent responsible for delivering this message to the intended recipient, you should not disseminate, distribute, or copy this email or any attachments hereto. Please notify the sender immediately by email if you have received this email by mistake and delete this email and any attachments from your system without copying or disclosing the contents. Email transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of email transmission. If verification is required, please request a hard-copy version. Getty Images, Inc., 605 Fifth Ave. S., Ste. 400, Seattle, WA 98104, USA, www.gettyimages.com
To Whom It May Concern: We have received Ms. [redacted]’s response to our previous letter summarizing Getty Images’ position concerning this matter. As explained in our previous response, there is no requirement to obtain consent from subjects within photos taken at newsworthy events prior to distributing that content for editorial purposes and it remains Getty Images’ position that there is no legal basis for removal of the content in question. As stated previously, the photos in question were taken during coverage of events and Ms. [redacted] posed for the camera during multiple events (including on the Red Carpet). Below are some additional examples of our coverage of those events: The 54th Annual GRAMMY Awards - GRAMMY Glam Presented By CoverGirl, Olay, And Venus (February 7, 2012)http://www.gettyimages.com/license/138510863 The 2012 MusiCares Person Of The Year Gala Honoring Paul McCartney – Arrivals (February 10, 2012)http://www.gettyimages.com/license/138714563 Clive Davis And The Recording Academy's 2012 Salute To Industry Icons Gala – Arrivals (February 11, 2012)http://www.gettyimages.com/license/138816062 The 54th Annual GRAMMY Awards - Red Carpet (February 12, 2012)http://www.gettyimages.com/license/138866792 Further, Getty Images is not the only organization that covered these events. As an example, below is a link to an image from the same 2012 MusiCares event as above (this image is credited to [redacted]):
[redacted]
As stated previously, our editorial policy can also be found here: http://www.gettyimages.com/Corporate/EditorialPolicy.aspx. While we remain willing to speak directly with Ms. [redacted]'s attorney to further explain our position, we must respectfully request that the Revdex.com close this matter as the complaint has no legal basis. Should the Revdex.com require any additional information about this matter, please do not hesitate to contact us. Best Regards, Dave W[redacted] Claims and Risk Manager Getty Images, Inc. 605 5th Ave South, Suite 400 [redacted]
[redacted]@gettyimages.com
Complaint: [redacted]I am rejecting this response because:
We are rejecting the response from LCS because they are the business that sent us the letters. We are happy to close this case and address things directly with [redacted] after LCS closes case # [redacted] According to the letter we received from LCS they contacted us and requested payment on behalf of Science Source, therefore our complaint is with them.
We are again requesting that case # [redacted] be closed and we will dispute any charges that are associated with this case number.
I called and spoke with Coletta at 1:19 pm MST on 3/8/16 and she said the case had not been closed yet.Sincerely,[redacted]
We are in receipt of the complaint regarding the referenced matter that you forwarded to us recently. By way of introduction, Getty Images is a leading creator and distributor of digital content, including still and moving images. We license thousands of images each day on our website,...
www.gettyimages.com. Customers such as graphic designers, advertising agencies, and publishers license our imagery for a variety of purposes, including but not limited to print advertising, billboards, newspaper and magazine articles, brochures and websites. Our license information is clearly available from each page of our website, and we do not permit the use of our imagery without a license.Notwithstanding the license requirement, like other digital media companies, Getty Images does fall victim to individuals pirating its intellectual property. To combat this, Getty Images uses both employees and digital image recognition software to locate entities that have used Getty Images’ imagery without paying a license fee. We recently identified the Complainant as having used unlicensed imagery from our collections.
We sent the Complainant notifications that we had found use of our imagery on their website; that we had been unable to locate a license for such use; and that the Complainant must either: (i) provide evidence that a license was issued, or (ii) pay a fee for use of the imagery. We included an internal case reference number and provided proof of use, showing our image, along with a screenshot of the image in use on the Complainant’s website. We asked the Complainant to let us know if they believed they received our letter in error. The unauthorized use fee is in line with what we would typically charge for a license under these circumstances.
Even if the Complainant has removed our imagery from their website, removal alone does not resolve this matter. Our imagery is protected by copyright. Getty Images either owns or is the exclusive licensor for the image(s) at issue. Copyright law holds responsible anyone who copies or publicly displays an image without authorization of the copyright holder. Thus far the Complainant has failed to produce a valid license. The Complainant’s use of our imagery without a license constitutes copyright infringement, for which we are entitled to seek damages. Copyright infringement is based on strict liability, meaning that the act itself establishes liability and no intent is required. Please note that we are not alleging that the Complainant owes a debt; we are alleging that the Complainant used intellectual property without authorization and therefore is liable for damages. We are simply asking the Complainant to pay for the imagery that the Complainant used and the damage caused by not licensing the imagery in the first place.We understand that copyright law can be confusing; however, the campaign to file complaints against us is misguided and misdirected. We encourage review of the license compliance information provided on our web site at: http://stories.gettyimages.com/category/visual-insights/copyright/ for more on copyright issues. Getty Images has acted appropriately and in good faith, and we are well within our legal rights to seek damages for unauthorized use of our images.Should you require any additional information, please do not hesitate to contact us. We remain hopeful of reaching an amicable resolution to this matter.Regards,Getty Images – Copyright Compliance
Our apologies to Mr. [redacted] that his unsubscribe request was not originally actioned properly. I have now completed the process of unsubscribing his email address from our marketing system, and I have deactivated his account in our system. Those actions will...
ensure he is not included in our marketing campaigns going forward.Thank you for your patience and understanding.Chris H[redacted]Senior Director, Customer ServiceGetty Images US Inc.
We are in receipt of the complaint that you most recently forwarded to us. We appreciate the opportunity to respond to this matter By way of introduction, License Compliance Services, Inc. (“LCS”), is a Delaware corporation that provides copyright compliance services to third party...
content owners. Its principal place of business is at 701 5th Ave. #4200, Seattle, WA 98104. On behalf of third party copyright owners, LCS uses both employees and digital image recognition software to locate entities that have used its client’s imagery without paying a license fee. In this case, LCS identified the unauthorized use by the Complainant of content that is represented by Trunk Archive. LCS was retained by Trunk Archive to assist it with searching for potential unauthorized uses of its images. LCS had authority from Trunk Archive, who had authorization from the copyright owner, to inquire as to whether this use was authorized and, if it was not, to pursue compensation for the infringing use. LCS sent the Complainant a notice that it had found use of Trunk Archive’s imagery on its website and that Trunk Archive had been unable to locate a license for such use. LCS included an internal case reference number and provided proof of use, showing Trunk Archive imagery, along with a screenshot of the imagery in use on the Complainant’s website. LCS requested payment from the Complainant for past usage of the imagery at issue. The unauthorized use fee is what Trunk Archive would typically charge for a license under these circumstances. We also asked the Complainant to contact us immediately if they believed they received our letter in error. To date, the Complainant has not removed the imagery in question. Even if the Complainant had removed Trunk Archive’s imagery from its website, removal alone does not resolve this matter. Trunk Archive’s imagery is protected by copyright. Copyright law holds responsible anyone who copies or publicly displays an image without authorization of the copyright holder. Copyright infringement is based on strict liability, meaning that the act itself establishes liability and no intent is required. The Complainant’s use of this image without a license constitutes copyright infringement, for which Trunk Archive is entitled to seek damages, and it is simply doing so through LCS. The Complainant allegation that LCS representatives will not speak to her on the phone or explain the legal basis for the LCS’s position is false. LCS representatives have spoken to the Complainant on the phone twice, and have attempted to explain the legal basis for LCS’s position on both occasions. In sum, LCS has acted appropriately and in good faith, and it is well within its legal rights to seek damages for unauthorized use of images on behalf of Trunk Archive. We ask that this matter against License Compliance Services be closed. Regards, License Compliance Services, Inc.Telphone: Email: [email protected]: 701 Fifth Avenue, Suite 4200, Seattle, WA 98104
We are in receipt of the complaint regarding the referenced matter that you forwarded to us recently.
Please note that this claim should properly be directed to [redacted], in whose name the copyright notice was delivered, not Getty Images or License Compliance Services. ...
Please feel free to contact [redacted] directly per the following contact details:
[redacted] - [redacted]
We ask that this matter against Getty Images be closed.
Complaint: [redacted]I am rejecting this response because: There is no evidence you are licensed in Seattle WA which is on your letter head.Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
My issue with Getty Images is NOT resolved
I contacted them (Simon) by phone on 11/17/16 with a counter offer
They had me send proof of why I am offering a lesser amount of $1000.00
I sent11/17/16 message to Attention: Simon/ Case [redacted] including reasons I cannot pay $3120.00.
I called Simon at Getty Images on 11/21/16 to confirm they received my information. He did receive and turned it over to a manager.
Simon told me they are reviewing my offer and I should hear back with their answer after thanksgiving and probably next week.Sincerely,[redacted]
We are in receipt of the complaint regarding the referenced matter that you forwarded to us recently.
Please note that this claim should properly be directed to Age of Photostock, in whose name the copyright notice was delivered, not Getty Images or License Compliance...
Services. Please feel free to contact Age of Photostock directly per the following contact details:
Marisol M[redacted] - [redacted]
We ask that this matter against Getty Images be closed.
Complaint: [redacted]I am rejecting this response because: We want to see proof of the copyright. If this request is fulfilled we can discuss the option to purchase the image for the going rate of $40-$50 dollars, similar to those on [redacted].com, but will not "rent" the image for an absurdly asking price of $975.00. ,Sincerely,[redacted]
We are in receipt of the complaint regarding the referenced matter that you forwarded to us recentlyPlease be aware that the complainant has erroneously identifiedGetty Images as the sender of the letter at issueTherefore we ask that this matter against Getty Images be closed. Regards,Getty
Images - Copyright Compliance
Hello
This email is to update you about Revdex.com case # ***
Thursday I received a phone call and the following email from Jane D*** of LCS telling me they closed their case against *** *** ***
I am assuming you could close my case against them as wellThank you for you assistance
God bless you
*** ***
Getty Images accepted my offer. Complaint is resolved.
We are in receipt of the complaint regarding the referenced matter that you forwarded to us recently.
Please note that this claim should properly be directed to Trunk Archive, in whose name the copyright notice was delivered, not Getty Images or License Compliance Services. ...
Please feel free to contact Trunk Archive directly per the following contact details:
Ilana S[redacted] - **@trunkarchive.com
We ask that this matter against Getty Images be closed.
Regards,
Getty Images - Copyright Compliance
605 Fifth Avenue South, Suite 400
Seattle, WA 98104
T: (206) 925-5000
F: (206) 925-5001
[email protected]
www.gettyimages.com
Please note that the Revdex.com advised us that this complaint was closed on April 24, 2016 with a comment, “Revdex.com has not heard back from the consumer. Therefore, the complaint has been closed and will be included in your firm’s Revdex.com Business Review as: “Answered - Revdex.com has not heard back from the consumer as to their satisfaction with the business’s response.””
There has been no new or additional information provided by the complainant to review in the update to the complaint on April 25, 2016.
We wish to reiterate, per our prior reply of April 15, 2016, that this claim should properly be directed to Age of Photostock, in whose name the copyright notice was delivered, not Getty Images or License Compliance Services. Please feel free to contact Age of Photostock directly per the following contact details:
Marisol M[redacted]
We ask that this matter against Getty Images be closed.
Regards,
Getty Images - Copyright Compliance
Complaint: [redacted]I am rejecting this response because:
We would like to again state the following facts. Additionally, our last rejection was on May 24th and we've just received this counter from LCS/Getty Images on June 17th.
1. The image was removed back in November or December 2015 from our site.
2. We didn't hear from LCS/Getty Images on behalf of [redacted] until Monday, April 11, 2016.
3. The E-mail provided to us by LCS/Getty Images for Hannah didn't work nor did the E-mail we found for the [redacted] CEO.
4. LCS/Getty Images couldn't provide a valid itemized list of why the amount was $550.00.
5. [redacted] didn't profit from having the image on the site.
6. When we finally did hear from [redacted] they told us to contact LCS/Getty Images. Sincerely,[redacted]
The Complainant demands that Getty Images provide proof of copyright, the Complainant appears to confuse copyright registration and copyright ownership. Copyright exists the moment a work, including a photograph, is created. Registration is optional and is not a requirement of copyright ownership. Consequently, copyright registrations are not required of us to pursue infringements on behalf of our contributors. While confidentiality provisions prevent us from providing copies of our agreements with our photographers, Getty Images is the exclusive licensor of the Image, with the responsibility to protect our represented photographer’s intellectual property from unauthorized use. The image may be viewed on our web site here, with our watermark and our contributor’s name:
[redacted]
Should you require any additional information, please do not hesitate to contact us.
Regards,
Getty Images – Copyright Compliance
We are in receipt of the complaint regarding the referenced matter that you forwarded to us recently. By way of introduction, Getty Images is a leading creator and distributor of digital content, including still and moving images. We license thousands of images each day on our website,...
www.gettyimages.com. Customers such as graphic designers, advertising agencies, and publishers license our imagery for a variety of purposes, including but not limited to print advertising, billboards, newspaper and magazine articles, brochures and websites. Our license information is clearly available from each page of our website, and we do not permit the use of our imagery without a license.Notwithstanding the license requirement, like other digital media companies, Getty Images does fall victim to individuals pirating its intellectual property. To combat this, Getty Images uses both employees and digital image recognition software to locate entities that have used Getty Images’ imagery without paying a license fee. We sent the Complainant notifications that we had found use of our imagery on their website; that we had been unable to locate a license for such use; and that the Complainant must either: (i) provide evidence that a license was issued, or (ii) pay a fee for use of the imagery. We included an internal case reference number and provided proof of use, showing our image, along with a screenshot of the image in use on the Complainant’s website. We asked the Complainant to let us know if they believed they received our letter in error. The unauthorized use fee what we would typically charge for a license under these circumstances.Even if the Complainant has removed our imagery from their website, removal alone does not resolve this matter. Our imagery is protected by copyright. Getty Images either owns or is the exclusive licensor for the image(s) at issue. Copyright law holds responsible anyone who copies or publicly displays an image without authorization of the copyright holder. Thus far the Complainant has failed to produce a valid license. The Complainant’s use of our imagery without a license constitutes copyright infringement, for which we are entitled to seek damages. Copyright infringement is based on strict liability, meaning that the act itself establishes liability and no intent is required. Please note that we are not alleging that the Complainant owes a debt; we are alleging that the Complainant used intellectual property without authorization and therefore is liable for damages. We are simply asking the Complainant to pay for the imagery that the Complainant used and the damage caused by not licensing the imagery in the first place.We understand that copyright law can be confusing; however, the campaign to file complaints against us is misguided and misdirected. We encourage review of the license compliance information provided on our web site at: http://stories.gettyimages.com/category/visual-insights/copyright/ for more on copyright issues. Getty Images has acted appropriately and in good faith, and we are well within our legal rights to seek damages for unauthorized use of our images.Should you require any additional information, please do not hesitate to contact us. We remain hopeful of reaching an amicable resolution to this matter.Regards,Getty Images - Copyright Compliance605 Fifth Avenue South, Suite 400Seattle, WA 98104T: (206) 925-5000F: (206) [email protected] www.gettyimages.comThis message may contain privileged or confidential information and is intended only for the individual named. If you are not the named addressee or an employee or agent responsible for delivering this message to the intended recipient, you should not disseminate, distribute, or copy this email or any attachments hereto. Please notify the sender immediately by email if you have received this email by mistake and delete this email and any attachments from your system without copying or disclosing the contents. Email transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of email transmission. If verification is required, please request a hard-copy version. Getty Images, Inc., 605 Fifth Ave. S., Ste. 400, Seattle, WA 98104, USA, www.gettyimages.com
To Whom It May Concern: We have received Ms. [redacted]’s response to our previous letter summarizing Getty Images’ position concerning this matter. As explained in our previous response, there is no requirement to obtain consent from subjects within photos taken at newsworthy events prior to distributing that content for editorial purposes and it remains Getty Images’ position that there is no legal basis for removal of the content in question. As stated previously, the photos in question were taken during coverage of events and Ms. [redacted] posed for the camera during multiple events (including on the Red Carpet). Below are some additional examples of our coverage of those events: The 54th Annual GRAMMY Awards - GRAMMY Glam Presented By CoverGirl, Olay, And Venus (February 7, 2012)http://www.gettyimages.com/license/138510863 The 2012 MusiCares Person Of The Year Gala Honoring Paul McCartney – Arrivals (February 10, 2012)http://www.gettyimages.com/license/138714563 Clive Davis And The Recording Academy's 2012 Salute To Industry Icons Gala – Arrivals (February 11, 2012)http://www.gettyimages.com/license/138816062 The 54th Annual GRAMMY Awards - Red Carpet (February 12, 2012)http://www.gettyimages.com/license/138866792 Further, Getty Images is not the only organization that covered these events. As an example, below is a link to an image from the same 2012 MusiCares event as above (this image is credited to [redacted]):
[redacted]
As stated previously, our editorial policy can also be found here: http://www.gettyimages.com/Corporate/EditorialPolicy.aspx. While we remain willing to speak directly with Ms. [redacted]'s attorney to further explain our position, we must respectfully request that the Revdex.com close this matter as the complaint has no legal basis. Should the Revdex.com require any additional information about this matter, please do not hesitate to contact us. Best Regards, Dave W[redacted] Claims and Risk Manager Getty Images, Inc. 605 5th Ave South, Suite 400 [redacted]
[redacted]@gettyimages.com
Complaint: [redacted]I am rejecting this response because:
We are rejecting the response from LCS because they are the business that sent us the letters. We are happy to close this case and address things directly with [redacted] after LCS closes case # [redacted] According to the letter we received from LCS they contacted us and requested payment on behalf of Science Source, therefore our complaint is with them.
We are again requesting that case # [redacted] be closed and we will dispute any charges that are associated with this case number.
I called and spoke with Coletta at 1:19 pm MST on 3/8/16 and she said the case had not been closed yet.Sincerely,[redacted]
We are in receipt of the complaint regarding the referenced matter that you forwarded to us recently. By way of introduction, Getty Images is a leading creator and distributor of digital content, including still and moving images. We license thousands of images each day on our website,...
www.gettyimages.com. Customers such as graphic designers, advertising agencies, and publishers license our imagery for a variety of purposes, including but not limited to print advertising, billboards, newspaper and magazine articles, brochures and websites. Our license information is clearly available from each page of our website, and we do not permit the use of our imagery without a license.Notwithstanding the license requirement, like other digital media companies, Getty Images does fall victim to individuals pirating its intellectual property. To combat this, Getty Images uses both employees and digital image recognition software to locate entities that have used Getty Images’ imagery without paying a license fee. We recently identified the Complainant as having used unlicensed imagery from our collections.
We sent the Complainant notifications that we had found use of our imagery on their website; that we had been unable to locate a license for such use; and that the Complainant must either: (i) provide evidence that a license was issued, or (ii) pay a fee for use of the imagery. We included an internal case reference number and provided proof of use, showing our image, along with a screenshot of the image in use on the Complainant’s website. We asked the Complainant to let us know if they believed they received our letter in error. The unauthorized use fee is in line with what we would typically charge for a license under these circumstances.
Even if the Complainant has removed our imagery from their website, removal alone does not resolve this matter. Our imagery is protected by copyright. Getty Images either owns or is the exclusive licensor for the image(s) at issue. Copyright law holds responsible anyone who copies or publicly displays an image without authorization of the copyright holder. Thus far the Complainant has failed to produce a valid license. The Complainant’s use of our imagery without a license constitutes copyright infringement, for which we are entitled to seek damages. Copyright infringement is based on strict liability, meaning that the act itself establishes liability and no intent is required. Please note that we are not alleging that the Complainant owes a debt; we are alleging that the Complainant used intellectual property without authorization and therefore is liable for damages. We are simply asking the Complainant to pay for the imagery that the Complainant used and the damage caused by not licensing the imagery in the first place.We understand that copyright law can be confusing; however, the campaign to file complaints against us is misguided and misdirected. We encourage review of the license compliance information provided on our web site at: http://stories.gettyimages.com/category/visual-insights/copyright/ for more on copyright issues. Getty Images has acted appropriately and in good faith, and we are well within our legal rights to seek damages for unauthorized use of our images.Should you require any additional information, please do not hesitate to contact us. We remain hopeful of reaching an amicable resolution to this matter.Regards,Getty Images – Copyright Compliance
Our apologies to Mr. [redacted] that his unsubscribe request was not originally actioned properly. I have now completed the process of unsubscribing his email address from our marketing system, and I have deactivated his account in our system. Those actions will...
ensure he is not included in our marketing campaigns going forward.Thank you for your patience and understanding.Chris H[redacted]Senior Director, Customer ServiceGetty Images US Inc.
We are in receipt of the complaint that you most recently forwarded to us. We appreciate the opportunity to respond to this matter By way of introduction, License Compliance Services, Inc. (“LCS”), is a Delaware corporation that provides copyright compliance services to third party...
content owners. Its principal place of business is at 701 5th Ave. #4200, Seattle, WA 98104. On behalf of third party copyright owners, LCS uses both employees and digital image recognition software to locate entities that have used its client’s imagery without paying a license fee. In this case, LCS identified the unauthorized use by the Complainant of content that is represented by Trunk Archive. LCS was retained by Trunk Archive to assist it with searching for potential unauthorized uses of its images. LCS had authority from Trunk Archive, who had authorization from the copyright owner, to inquire as to whether this use was authorized and, if it was not, to pursue compensation for the infringing use. LCS sent the Complainant a notice that it had found use of Trunk Archive’s imagery on its website and that Trunk Archive had been unable to locate a license for such use. LCS included an internal case reference number and provided proof of use, showing Trunk Archive imagery, along with a screenshot of the imagery in use on the Complainant’s website. LCS requested payment from the Complainant for past usage of the imagery at issue. The unauthorized use fee is what Trunk Archive would typically charge for a license under these circumstances. We also asked the Complainant to contact us immediately if they believed they received our letter in error. To date, the Complainant has not removed the imagery in question. Even if the Complainant had removed Trunk Archive’s imagery from its website, removal alone does not resolve this matter. Trunk Archive’s imagery is protected by copyright. Copyright law holds responsible anyone who copies or publicly displays an image without authorization of the copyright holder. Copyright infringement is based on strict liability, meaning that the act itself establishes liability and no intent is required. The Complainant’s use of this image without a license constitutes copyright infringement, for which Trunk Archive is entitled to seek damages, and it is simply doing so through LCS. The Complainant allegation that LCS representatives will not speak to her on the phone or explain the legal basis for the LCS’s position is false. LCS representatives have spoken to the Complainant on the phone twice, and have attempted to explain the legal basis for LCS’s position on both occasions. In sum, LCS has acted appropriately and in good faith, and it is well within its legal rights to seek damages for unauthorized use of images on behalf of Trunk Archive. We ask that this matter against License Compliance Services be closed. Regards, License Compliance Services, Inc.Telphone: Email: [email protected]: 701 Fifth Avenue, Suite 4200, Seattle, WA 98104
We are in receipt of the complaint regarding the referenced matter that you forwarded to us recently.
Please note that this claim should properly be directed to [redacted], in whose name the copyright notice was delivered, not Getty Images or License Compliance Services. ...
Please feel free to contact [redacted] directly per the following contact details:
[redacted] - [redacted]
We ask that this matter against Getty Images be closed.
Regards,
Getty Images - Copyright Compliance
Complaint: [redacted]I am rejecting this response because: There is no evidence you are licensed in Seattle WA which is on your letter head.Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
My issue with Getty Images is NOT resolved
I contacted them (Simon) by phone on 11/17/16 with a counter offer
They had me send proof of why I am offering a lesser amount of $1000.00
I sent11/17/16 message to Attention: Simon/ Case [redacted] including reasons I cannot pay $3120.00.
I called Simon at Getty Images on 11/21/16 to confirm they received my information. He did receive and turned it over to a manager.
Simon told me they are reviewing my offer and I should hear back with their answer after thanksgiving and probably next week.Sincerely,[redacted]
We are in receipt of the complaint regarding the referenced matter that you forwarded to us recently.
Please note that this claim should properly be directed to Age of Photostock, in whose name the copyright notice was delivered, not Getty Images or License Compliance...
Services. Please feel free to contact Age of Photostock directly per the following contact details:
Marisol M[redacted] - [redacted]
We ask that this matter against Getty Images be closed.
Regards,
Getty Images - Copyright Compliance
License Compliance Services:
The reference number is [redacted]
This issue has been resolved to both parties satisfaction.
Thanks for looking into this matter.[redacted]
Complaint: [redacted]I am rejecting this response because: We want to see proof of the copyright. If this request is fulfilled we can discuss the option to purchase the image for the going rate of $40-$50 dollars, similar to those on [redacted].com, but will not "rent" the image for an absurdly asking price of $975.00. ,Sincerely,[redacted]