Germain Honda of Dublin

The staff and management of Germain Honda of Dublin would like to thank Mr [redacted] for the purchase of his Honda CR-V During the course of the sale we relied on [redacted] to determine remaining warranty still available on the vehicle When the CR-V was brought back for service it was found by our service department the information given by MrS [redacted] regarding the coverage of the remaining basic warranty was incorrect The discrepancy involves roughly months of basic warranty coverage After discovering this information Germain Honda repaired the vehicle as if it were still under the basic warranty As offered by MrR [redacted] Germain will also repair the window regulator at no cost to Mr [redacted] and continue to cover the basic warranty through the period originally stated by MrS [redacted] (06/25/17) We sincerely apologize for the misinformation given at the time of the sale and any inconvenience it has caused

I spoke with Ms [redacted] and offered her a complete and full refund on the car because she was unhappyshe refused and then ended the call by hanging up on me.Ms [redacted] was sold the vehicle contingent on taking the vehicle "as is." the vehicle was online for $8,and was discounted to $6,to meet the budget of the customerMs [redacted] was fully aware before buying the Pilot that this was the only way we could sell her the car this cheap and the only way to get her to her budget of spending $6,The customer also had several lengthy conversations with both the manager and the salesmen before buying the vehicle to work out this negotiationIn the deal the customer signed multiple pieces of paper letting her know again that the vehicle was being sold "as-is."

We are sincerely disappointed that Ms [redacted] had anything less than a positive transaction with Germain Honda of DublinWe always strive to give our customers the highest quality buying experience and productThat said, I do believe that this complaint is unfounded and should be removed altogetherHere is why:Regarding the quality of the vehicle sold to Ms***, Germain Honda absolutely performs a thorough safety inspection and always reconditions our vehicles to the very high standard that our customers expect out of the Germain nameOn this particular vehicle that included a full oil, lube, and filter change, replacing the battery, and completing a safety recall issued by Honda (code 5ZF/JT7), as well as a number of cosmetic improvementsThe mechanical issues that Ms [redacted] encountered were indeed unfortunate, but also entirely unpredictableAs Ms [redacted] mentioned, she purchased a Honda Accord Hybrid, however it should also be noted that the vehicle had only 8,miles on itThis means that the factory bumper-to-bumper warranty was still valid until either October 7, or 36,miles on the odometer, whichever comes firstAs such, if we had any idea that the vehicle had any mechanical or electrical issues whatsoever we absolutely would have resolved them, not only because of our commitment to the quality of our product and the customer's experience but because the full cost of the repair would have been paid by Honda Manufacturing.As for the GAP policy, Ms [redacted] certainly knew that she purchased this product, as there are multiple forms that require her signature and clearly state the inclusion of the GAP policyWe are happy to provide copies of these forms if requestedRegardless, as soon as Ms [redacted] requested that we cancel the GAP policy that she elected to purchase, we happily obliged, as the attached emails will show.Regarding the Millennium extended warranty and roadside assistance program that Ms [redacted] referenced, the reason Millennium had no record of her policy is because, as she stated, she had only signed up for the program a couple days priorAs such, the paperwork had not made its way to MillenniumHowever, her Millennium policy was entirely valid the day she signed the paperwork and all coverages would have been honored in fullIt should also be noted that as soon as Ms [redacted] informed us that she would like her Millennium extended warranty cancelled, we immediately complied with her wishes (again, detailed in the emails).As you can see, Germain Honda, even absent of the threat of a Revdex.com complaint, has already agreed to reimburse Ms [redacted] the full cost of her GAP and Millennium policiesAs unfortunate as Ms***'s experience has been, there is just no blame that can be placed on Germain HondaAs such, we kindly ask that this complaint be stricken from our recordThank you

CALLED THE CUSTOMER AND LET HER KNOW THAT WE WERE SORRY ABOUT THE MIX UP WITH THE ODOMETER AND WAS NOT INTENTIONALA MANAGER LET HER KNOW PLEASE GET AHOLD OF US AND WE WILL BE HAPPY TO RELOOK AT YOUR WINDOW AND FIX IT IF ITS MALFUNCTIONINGTHANK YOU

Unfortunately the Credit Bureau will not allow me to remove inquiries It is my understanding that several inquiries should only count as one if they are related to one purchase Again I apologize for the experience you had here with the car purchase My previous offer still stands If you are interested please give me a call

The customer came in, agreed to the work recommended, paid for it and left with the vehicle Later the 3rd party got involved and we refunded the customer's money

I apologize for the experience you have had at Germain Honda The maintenance plan you received, at no cost as a goodwill gesture is not a transferable product as it is only redeemable hereWe are still happy to honor the planNot sure were the breakdown is that you can't get an appointment That is why in the previous response we provided our service hours and the scheduling of a detail We also provided a direct contact to our customer relations manager GinaIf you would like her to assist you in getting an appointment that is acceptable to you please let us know

called customer and apologized for the delayHis daughter will be coming in and we will be reimbursing her for the repair

We apologize there was a delay in getting the keys to you for delivery Our customers and their time are important to us Sincerely, Craig FGeneral ManagerGermain Honda of Dublin

I would like to start off from the beginning alsoWhen we first safety inspected this car (which is documented) the paperwork said nothing about the bulbs being outThat's why I had no problem the very next day, after delivery, having Mr [redacted] come in and get that taken care ofWhen he got here I, myself met him outside with his mother in the car and apologized quite a few times and said I would have no problem taking care of thatso this issue was taken care of most promptlyafter a few correspondences from Mr [redacted] he sent in the first Revdex.com complaint stating that he wanted us to buy the car back because of the lighting issue and a hard idle issueBecause of titling issues that was not an option There were also some minor scratches he was not happy with alsoWhen I spoke to Mr [redacted] after this I told him to simply bring it in and we would take care of itHe came in for the last time on May 15thThe things we did on May 15th (1) we reprogramed the PCM with new pgm software to make sure the computers were working properly(2) loosened all motor and transmission mounts, recentered all contact points and tightened down cradle to correct vibration within manufacturer specs (3) because of the issues Mr [redacted] was having and the times he was having to waste to come in we also cut and programed a free key and replace an axle of brakes and also cut the rotors, these brakes were at 4cm which is percent left on the brakesthese were done out of good faith to try to restore the customers faith back in the dealershiphe also mentioned that it was left dirty so I told him I would be happy to detail it again but he refused So as of the last visit everything Mr [redacted] has mentioned we have addressed and also did some things above and beyond what he askedIf there is something else we can do please have him call me, [redacted] Zimmerman at the dealership and I will be happy to help him in any way I canIf you would like to correspond with email my email is [email protected] apologize we were not aware of any other issues

In the interest of customer satisfaction I would like to offer the customer a refund of $This is to refund the amount the customer had to pay [redacted] *** Honda for the repair to the vehicle

SPOKE WITH CUSTOMER AND WILL BE HAPPY TO REFUND THE MONEYCUSTOMER IS CURRENTLY IN THE PROCESS OF SENDING ME THE PAPERWORK AND WE WILL HANDLE THE REFUNDTHANK YOU

I will accept the offer of $from Germain since this is the original number in the initial complaintThank you

The car was not fixedThe tires and motor mounts were changed and the vibration when at a stop was fixed but, the steering wheel still vibrates and there is still a noise underneath the carThe old tires on the car looked in great condition and as I am still having the same issues it's obvious the tires were not the issueWhen I spoke with John and Bart the used car managers I stated to both of them on different occasions that I believed there was an issue with the suspension but, this went ignoredI would like for Germain to honor the agreement that they allowed their salesman to make and fix the car or give me a full refund

[I am rejecting this response because: I have received the car back it is still shaking, pulling to the right and making a noise underneathSince picking up the car it has been making an additional noise not heard beforeThe rims that replaced my expensive custom rims were heavily used scratched and rustedAt this point the only way to resolve this is upholding the salesman agreement and returning the car for a refund

Mr. [redacted] and I have spoken on the phone and he let me know that he has a appointment today scheduled to look at the idol issue. I have told him if his outcome in service does not make him satisfied, to please come see me and I would do whatever to make him happy and make it right. We... spent a little time on the phone to understand where both parties were coming from and will resolve this.

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***

I have bee in contact with our clientHe has been very pleasant to talk toI have put together a plan of reimbursement to him for the dollars spent correcting the mistake as well as the time/inconvenienceWe will also be inspecting the vehicle for any other issues and cleaning any remaining oil that may have been missed

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to mePlease send the check to this address: [redacted] Regards, [redacted]

Upon reviewing Mr [redacted] response Germain Honda would like to wish him the best and will grant his request to cover the cost of his window regulator at a dealership of his choice A check will be mailed for $and mailed upon notification of his new address