Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] *** They did not tell how things really went [redacted] asked me if I was going to get another car from them and add the balance of to a new carI told him noI never agree to get another vehicle from them and add the balance to it I said no more than onceSince the car caught fire I didn't feel right getting another one from themPlus these are all the repairs I have made on that car, 1.The motor was replaced by Gardner Used Cars, 2.water pump by Gardner Used Cars, 3.radiator by [redacted] , Replaced both front lower control arms and ball joints by [redacted] Automotive, Brake Line by [redacted] [redacted] Road, Brakes and Brake pads, Heater core replacedWhen I tried showing [redacted] the pictures of the car she wouldn't even look at themPlus I was going through my insurance company about a claim to see if they would do anythingI had my insurance company which is [redacted] to come and tow the car to them the person from [redacted] had the car towed to Gardner Used CarsHe said it was totaled and had to be junked and by law Gardner Used Cars had to add it to the balanceThey state in there letter we did not charge him for a tow fee for having the vehicle towed in when they did not tow it inThey said there would be a tow fee and there was no one to drive their truck to come get the carHere is some of the information [redacted] used [redacted] associate was [redacted] claim number [redacted] used [redacted] Club to tow the car with a payment of dollars received 7/26/so I don't know why they State in their letter they had the car towedThe mechanic said he could take the motor and fix it up and put it in another car that makes me think what kind of motor did they put in my carThey say they are not responsible for the issue of the car catching fire but if they sell you a car that has a recall on it and I did know, I feel they are responsibleI appreciate they are willing to take half off the balance, but the title was signed over to him they junked the car they have my money I have payed so far I loss days work trying to get this settled and talk to somebody thereI could have lost my life in that fireI have nothing now so I would appreciate it if they would just forgive the rest pleaseThere's nothing to pay on I would be just giving them free moneyThey said they had to wait and see if my insurance company was going to do anything so I don't know why they State, I don't know if he still held insurance on the vehicle or full or livability coverageMy insurance wasn't canceled until it was determined nothing could be done with the carWhy do they say come back and trade it in when I don't have the car they have junked it they have the titleThey credited me plus took a payment of on a burnt up carI feel I have been treated unprofessional by them at the officeAnd I feel the balance should be forgiven to solve this issue thank you
To Revdex.com in response to a letter we received # [redacted] I gave the customer a copy of the car fax, there is no mileage issues on this vehicleHowever, there was a small issue with the radiator and Gardner Used Cars Incinstalled a new radiator, the customer paid for the radiator and no labor cost was charged to customerThe vehicle was sold AS IS NO WARRANTY.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Gardner Used Cars is still not willing to help resolve the situation"***" did say for me to bring the car in to get the starter issue checked out, but she did state that they do not work on front end repairI already have an appointment with another place to fix everything that is wrong with the vehicleIt is costing me $According to that place, these repairs were needed before I purchased the vehicleAlso, in response to her response to the cars value, I purchased a Ford Expedition with 207,plus miles on it with severe mechanical issuesAccording to Kelly's Blue Book Value, this car is only worth less than $in great shapeI was charged $for the vehicle which is way more than it is worthI am not too concerned on that because I knew buy here pay here lots were overpriced when I purchased the vehicleWhat I am concerned about is that Gardner Used Cars is selling cars to people in need, that are in poor condition and they are unwilling to help when a situation arises and blames it on "you bought it AS IS." Truth be told, I would have NEVER bought this vehicle from them if I hadn't been assured that if I had a problem with the vehicle, they would make things rightAlso, after I filed this complaint, I left a [redacted] review and within minutes someone from Gardner called me to "make things right." He was very nice and was willing to even come pick up the vehicle at no charge to me and have their mechanic look at the repairsHowever, he told me (very rudely) that the ONLY way he would help me is if I took the review down firstI was not asking for my money back, I was simply asking them to repair the vehicle or allow me to trade it in on another vehicle in better mechanical shapeI knew this would cost me more money and extend my loan, however they were unwilling until I paid my balance down to $(I now owe approx.$3000)I still have the vehicle and I am still paying $per month and I am getting $of repairs finishedThey have poor business ethics, rude employees, and I am not okay with their response Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] *** They did not tell how things really went [redacted] asked me if I was going to get another car from them and add the balance of to a new carI told him noI never agree to get another vehicle from them and add the balance to it I said no more than onceSince the car caught fire I didn't feel right getting another one from themPlus these are all the repairs I have made on that car, 1.The motor was replaced by Gardner Used Cars, 2.water pump by Gardner Used Cars, 3.radiator by [redacted] , Replaced both front lower control arms and ball joints by [redacted] Automotive, Brake Line by [redacted] [redacted] Road, Brakes and Brake pads, Heater core replacedWhen I tried showing [redacted] the pictures of the car she wouldn't even look at themPlus I was going through my insurance company about a claim to see if they would do anythingI had my insurance company which is [redacted] to come and tow the car to them the person from [redacted] had the car towed to Gardner Used CarsHe said it was totaled and had to be junked and by law Gardner Used Cars had to add it to the balanceThey state in there letter we did not charge him for a tow fee for having the vehicle towed in when they did not tow it inThey said there would be a tow fee and there was no one to drive their truck to come get the carHere is some of the information [redacted] used [redacted] associate was [redacted] claim number [redacted] used [redacted] Club to tow the car with a payment of dollars received 7/26/so I don't know why they State in their letter they had the car towedThe mechanic said he could take the motor and fix it up and put it in another car that makes me think what kind of motor did they put in my carThey say they are not responsible for the issue of the car catching fire but if they sell you a car that has a recall on it and I did know, I feel they are responsibleI appreciate they are willing to take half off the balance, but the title was signed over to him they junked the car they have my money I have payed so far I loss days work trying to get this settled and talk to somebody thereI could have lost my life in that fireI have nothing now so I would appreciate it if they would just forgive the rest pleaseThere's nothing to pay on I would be just giving them free moneyThey said they had to wait and see if my insurance company was going to do anything so I don't know why they State, I don't know if he still held insurance on the vehicle or full or livability coverageMy insurance wasn't canceled until it was determined nothing could be done with the carWhy do they say come back and trade it in when I don't have the car they have junked it they have the titleThey credited me plus took a payment of on a burnt up carI feel I have been treated unprofessional by them at the officeAnd I feel the balance should be forgiven to solve this issue thank you
To Revdex.com in response to a letter we received # [redacted] I gave the customer a copy of the car fax, there is no mileage issues on this vehicleHowever, there was a small issue with the radiator and Gardner Used Cars Incinstalled a new radiator, the customer paid for the radiator and no labor cost was charged to customerThe vehicle was sold AS IS NO WARRANTY.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Gardner Used Cars is still not willing to help resolve the situation"***" did say for me to bring the car in to get the starter issue checked out, but she did state that they do not work on front end repairI already have an appointment with another place to fix everything that is wrong with the vehicleIt is costing me $According to that place, these repairs were needed before I purchased the vehicleAlso, in response to her response to the cars value, I purchased a Ford Expedition with 207,plus miles on it with severe mechanical issuesAccording to Kelly's Blue Book Value, this car is only worth less than $in great shapeI was charged $for the vehicle which is way more than it is worthI am not too concerned on that because I knew buy here pay here lots were overpriced when I purchased the vehicleWhat I am concerned about is that Gardner Used Cars is selling cars to people in need, that are in poor condition and they are unwilling to help when a situation arises and blames it on "you bought it AS IS." Truth be told, I would have NEVER bought this vehicle from them if I hadn't been assured that if I had a problem with the vehicle, they would make things rightAlso, after I filed this complaint, I left a [redacted] review and within minutes someone from Gardner called me to "make things right." He was very nice and was willing to even come pick up the vehicle at no charge to me and have their mechanic look at the repairsHowever, he told me (very rudely) that the ONLY way he would help me is if I took the review down firstI was not asking for my money back, I was simply asking them to repair the vehicle or allow me to trade it in on another vehicle in better mechanical shapeI knew this would cost me more money and extend my loan, however they were unwilling until I paid my balance down to $(I now owe approx.$3000)I still have the vehicle and I am still paying $per month and I am getting $of repairs finishedThey have poor business ethics, rude employees, and I am not okay with their response Regards, [redacted]