First, I want to thank the Revdex.com for their assistance on this matter.In response to the letter yes I emailed them three timesBut every time I received a reply I felt I was not being taken seriouslyFor example, I kept being told they wanted to protect my personal informationI NEVER sent them any personal information.The other MAIN problem was being told I had to call them to discuss my questionsI prefer to have a paper trail, especially when it come to personal information and possible financial informationIf they offered a CHAT feature with the option to email a copy of the conversation that would have been acceptable.Hopefully these comments will assist them in changing how they deal with their customers and possible new customers.Thank you***[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
January 14, [redacted] Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted] Case: [redacted] Dear [redacted] :Thank you for your correspondence We are taking this opportunity to respond to the inquiry made by [redacted] regarding his Total Protection service.Our records indicate that [redacted] contacted us by telephone on December 29, requesting cancellation of service His service was cancelled immediately and a refund of $to cover his December fees was processed[redacted] also stated that he believed he had previously cancelled the service on October 29, While our records do not indicate any correspondence with [redacted] , we proactively issued an additional refund in the amount of $to cover membership fees that were paid in November and October 2015.We attempted to contact [redacted] by telephone to advise him of the refund amount and time frame for processing Unfortunately, we were not able to make contact with him; a message was left on his voicemail.As always, we strive to provide the highest level of security and service to all of our customers If [redacted] should need any further assistance, we can be reached at ###-###-####Thank you for the opportunity to be of service.Sincerely,Aisha M***Intersections Inc
January 26, [redacted] Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted] ***Case: [redacted] Dear [redacted] :Thank you for your correspondence We are taking this opportunity to respond to the inquiry made by [redacted] regarding her Total Protection service.Our records indicate that [redacted] contacted us by telephone on January 21, concerning billing and requesting cancellation of service Her service was cancelled immediately and confirmation was provided that no charges were processed, all pending charges have been released[redacted] also requested that her personal information be removed from our system She was advised of our company policy regarding personal information removal We have to retain information in order to comply with requirements from a variety of sources including data supplier, client contracts and oversight by federal and state agencies for such areas as tax audits and compliance with the Fair Credit Reporting Act We take our customer’s privacy very seriously and take a number of steps to ensure that their information is securely stored until such as a time as we are permitted to permanently delete it.We made several attempts to contact [redacted] by telephone to confirm that the pending charge hold was removed and there are no pending or processed charges We left multiple messages for [redacted] and provided a contact phone number for direct access to a member of management.As always, we strive to provide the highest level of security and service to all of our customers If [redacted] should need any further assistance, we can be reached at ###-###-####Thank you for the opportunity to be of service.Sincerely,Aisha M***Intersections Inc
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] of the Revdex.com of DC:It's really very amazing that you (and your agency) were able to get such quick response from the business in question It showed that contacting your Bureau was the best solution If needed I will be most interested in assisting you in any way that I can.Thanks so incredibly much,***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Dear Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to add some feedback regarding their responseI today signed up for the same service Identity Guard used to provide me, but with [redacted] *** [redacted] did not encounter any of the issues Identity Guard did with regard to my prior address in Long Beach, and issued all three credit reports, credit scores, and is able to provide the same service to me that Identity Guard automatically cancelled Kind Regards, [redacted]
[ [redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me All of the money involved in the original transaction has been refunded and received by my account at the bank I don't agree with how this company handled my transaction, but I am acknowledging that the funds have been fully refunded by [redacted] Regards, [redacted]
October 17, [redacted] Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted] Case: [redacted] Dear [redacted] :Thank you for your correspondence We are taking this opportunity to respond to the inquiry made by [redacted] regarding his inquiry concerning our company’s ability to help him unfreeze his credit bureau accounts.As [redacted] stated in his complaint, he is not a member in our system However, we were able to locate emails from him based on the email address listed within his complaint He sent three emails concerning the credit freeze he has on his credit bureau accounts; all three were replied to with a request for him to call in so that we can better assist with his question We have no record of receiving a call from [redacted] For specific questions we request that any member or non-member contact us so that we may provide complete details and answer any follow up questions that may arise from the information that is provided Any person that calls us concerning credit bureau account freezes is informed that freezes can only be removed by the person that initially placed the credit freeze Furthermore, we are able to provide contact information for all of the credit bureaus in order to better assist the individual in resolving their freeze removal request in a timely manner On 10/17/a Customer Care Supervisor attempted to contact [redacted] at the phone number listed within his complaint We were unable to make contact with him but a message was left our phone number with a request for a return call so that we can provide the information on how he can remove the freeze from his credit bureau accountsWe value our customers and potential customers, striving to ensure that they are fully satisfied with their interaction with our company .If [redacted] has any questions or needs further assistance he can contact our customer service department at ###-###-#### Our hours of operation are from 8AM EST-11PM EST Monday-Friday and 9AM-5PM on Saturday’s As always, we strive to provide the highest level of security and service to all of our customers and potential customers Sincerely,Aisha M
First, I want to thank the Revdex.com for their assistance on this matter.In response to the letter yes I emailed them three timesBut every time I received a reply I felt I was not being taken seriouslyFor example, I kept being told they wanted to protect my personal informationI NEVER sent them any personal information.The other MAIN problem was being told I had to call them to discuss my questionsI prefer to have a paper trail, especially when it come to personal information and possible financial informationIf they offered a CHAT feature with the option to email a copy of the conversation that would have been acceptable.Hopefully these comments will assist them in changing how they deal with their customers and possible new customers.Thank you***[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
January 14, [redacted] Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted] Case: [redacted] Dear [redacted] :Thank you for your correspondence We are taking this opportunity to respond to the inquiry made by [redacted] regarding his Total Protection service.Our records indicate that [redacted] contacted us by telephone on December 29, requesting cancellation of service His service was cancelled immediately and a refund of $to cover his December fees was processed[redacted] also stated that he believed he had previously cancelled the service on October 29, While our records do not indicate any correspondence with [redacted] , we proactively issued an additional refund in the amount of $to cover membership fees that were paid in November and October 2015.We attempted to contact [redacted] by telephone to advise him of the refund amount and time frame for processing Unfortunately, we were not able to make contact with him; a message was left on his voicemail.As always, we strive to provide the highest level of security and service to all of our customers If [redacted] should need any further assistance, we can be reached at ###-###-####Thank you for the opportunity to be of service.Sincerely,Aisha M***Intersections Inc
January 26, [redacted] Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted] ***Case: [redacted] Dear [redacted] :Thank you for your correspondence We are taking this opportunity to respond to the inquiry made by [redacted] regarding her Total Protection service.Our records indicate that [redacted] contacted us by telephone on January 21, concerning billing and requesting cancellation of service Her service was cancelled immediately and confirmation was provided that no charges were processed, all pending charges have been released[redacted] also requested that her personal information be removed from our system She was advised of our company policy regarding personal information removal We have to retain information in order to comply with requirements from a variety of sources including data supplier, client contracts and oversight by federal and state agencies for such areas as tax audits and compliance with the Fair Credit Reporting Act We take our customer’s privacy very seriously and take a number of steps to ensure that their information is securely stored until such as a time as we are permitted to permanently delete it.We made several attempts to contact [redacted] by telephone to confirm that the pending charge hold was removed and there are no pending or processed charges We left multiple messages for [redacted] and provided a contact phone number for direct access to a member of management.As always, we strive to provide the highest level of security and service to all of our customers If [redacted] should need any further assistance, we can be reached at ###-###-####Thank you for the opportunity to be of service.Sincerely,Aisha M***Intersections Inc
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] of the Revdex.com of DC:It's really very amazing that you (and your agency) were able to get such quick response from the business in question It showed that contacting your Bureau was the best solution If needed I will be most interested in assisting you in any way that I can.Thanks so incredibly much,***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Dear Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to add some feedback regarding their responseI today signed up for the same service Identity Guard used to provide me, but with [redacted] *** [redacted] did not encounter any of the issues Identity Guard did with regard to my prior address in Long Beach, and issued all three credit reports, credit scores, and is able to provide the same service to me that Identity Guard automatically cancelled Kind Regards, [redacted]
[ [redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me All of the money involved in the original transaction has been refunded and received by my account at the bank I don't agree with how this company handled my transaction, but I am acknowledging that the funds have been fully refunded by [redacted] Regards, [redacted]
October 17, [redacted] Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted] Case: [redacted] Dear [redacted] :Thank you for your correspondence We are taking this opportunity to respond to the inquiry made by [redacted] regarding his inquiry concerning our company’s ability to help him unfreeze his credit bureau accounts.As [redacted] stated in his complaint, he is not a member in our system However, we were able to locate emails from him based on the email address listed within his complaint He sent three emails concerning the credit freeze he has on his credit bureau accounts; all three were replied to with a request for him to call in so that we can better assist with his question We have no record of receiving a call from [redacted] For specific questions we request that any member or non-member contact us so that we may provide complete details and answer any follow up questions that may arise from the information that is provided Any person that calls us concerning credit bureau account freezes is informed that freezes can only be removed by the person that initially placed the credit freeze Furthermore, we are able to provide contact information for all of the credit bureaus in order to better assist the individual in resolving their freeze removal request in a timely manner On 10/17/a Customer Care Supervisor attempted to contact [redacted] at the phone number listed within his complaint We were unable to make contact with him but a message was left our phone number with a request for a return call so that we can provide the information on how he can remove the freeze from his credit bureau accountsWe value our customers and potential customers, striving to ensure that they are fully satisfied with their interaction with our company .If [redacted] has any questions or needs further assistance he can contact our customer service department at ###-###-#### Our hours of operation are from 8AM EST-11PM EST Monday-Friday and 9AM-5PM on Saturday’s As always, we strive to provide the highest level of security and service to all of our customers and potential customers Sincerely,Aisha M