Game Crazy

To Whom It may Concern,We are returning the $security deposit to Ms [redacted] Please see the attachments

[redacted] , We are willing to refund the $for the fuel pump we installed and the $that was paid to the Hyundai dealership for the fuel pump connector replacement totaling $If this is acceptable that we can drop a check in the mail to [redacted] as soon as we get confirmation Thanks Sunburst Automotive

It is very disappointing to hear the negative comments you are making towards me and Mid Ohio We are doing the best we can Again, we are at the mercy of the sub-contractors, however, they have been working on the needed repairs every day during the week Drywall was put up in your mother's closet as promised on April On April 27, the 1st coat of spackling was applied On April 28, the 2nd coat was applied In the meantime, other work is being performed such as tearing out the adjoining wall, reframing the wall, installing a new hot water tank and furnace in the neighbor's apartment As stated previously, major repairs were needed Tomorrow, May 3, your mother's closet will be painted They will try their best to install the closet shelving If they can not complete the task on Wednesday, the shelving will be installed on Thursday, May 4.This complaint is not only very disappointing, but also a little surprising since your mother declined accommodations in the beginning and she has been very sweet and understanding when the sub-contractors has entered and talked with her, as well as our staff.All I can tell you is we are doing the best we can and will have this major repair completed as soon as possible

To Whom It May Concern,Please see the attached photos of all the damages to the carpet and doors upon Ms [redacted] ' move out from the residence of [redacted] *** I have also attached a copy of her move in/move out inspection formThe carpet was damaged from cable wiring and also had numerous brown, bleached out and red stains, along with spots that appeared to be burn marks All these damages are above wear and tear We only charged her for the damages, no cleaning or any other charge I am not willing to return her security deposit due to the costs we incurred

I do not agree with the resolutionMy reasons are as below.The trash removal was not a misunderstandingI have emails (see attachments) from January that shows that after acknowledging that the trash compactor was full it took days to empty the trash compactorIt may not be the management’s fault but I just wanted to highlight the point that my complaint is based on facts.After moving out on 05/22/2017, when I went to see the Property Manager, Susie R***, in the week of 06/05/2017, I was told that they have noticed cooking smellWe had cleaned the apartment, cleaned the kitchen and shampooed the carpet a day prior to moving outI was also told that between 05/22/and 06/05/2017, the apartment was painted, the kitchen was cleaned, the carpet was cleaned and deodorized by professionals and the maintenance person used the ozone generator twiceAnd the odor was still thereSo I offered to deodorize the apartment myselfAnd so the Property Manager allowed me and my wife to enter the apartment on the 06/08/We went into the apartment but did not smell any odorWe expressed our opinions but the Property Manager won’t agree with us so we deodorized the apartment anyways.After this, on 06/12/I received a call from the Property Manager that the smell is no longer an issue but the Regional Supervisor, Amanda R***, found a tear in the bathroom vinyl and it is scheduled for replacement in the same weekI was also told that this was a courtesy call and I cannot do anything about thisI asked her to let me see the tear in person and allow me to clean the rust stain, but even though I paid the rent for that apartment till the final settlement date of 06/22/2017, I was told that she cannot let me in to the apartment because I had surrendered the keys on 05/22/So I called the Regional Supervisor next day and she told me that we cannot do anythingShe did not allow us to enter the apartment and witness the damage eitherAll I wanted to do was to clean the rust stain so that the vinyl flooring won’t need to be replaced.We were sent pictures (see attachments) and from what we can see there is no tearA tear means a rip, hole or split but we cannot see any anything like that in a vinylWe see dots each smaller than a quarter of an inch and look very superficialI firmly believe the damage was there before I had moved in and I must have missed noting this on the moinspection listI believe that because we had this area covered with a floor mat during the whole period we rented the apartmentAnd even if we induced this damage, it should classify as wear and tear which is acceptable by the terms of the leaseI presented my side of the story to the Regional Manager but she wasn’t open to discussing this at allOn top of that, she told me that I could take this to the courtThis just shows how much they care for the consumer relationships.The vinyl issues were conveniently discovered right after the odor issue was fixedI believe once the odor issue was resolved, the Regional Supervisor and the Property Manager went looking for more things for which they can hold the tenant accountable forSo as far as I am concerned, the vinyl was changed just because the Apartment Management wanted to change it and charge it to meThey failed to present any compelling reasons for the vinyl changeThis is the reason I do think I should not be charged any fees for the vinyl change.On top of this, I spent a month (05/22/till 06/22/2017) on the edge worrying if I will ever get my security deposit back or if I will have to pay rent for the remainder of my lease period

Dear MsHaddox,I have attached the file containing the pictures of the move out for [redacted] Loop that were taken upon move outWhen pictures are printed, many variations effect the quality and color of what's being captured such as the level of ink in the individual colored ink cartridgesThe attached pictures will give you a truer color and a better image of the damagesI am not sure why Ms [redacted] feels we are being hostile towards herTo reiterate, I am willing to settle for a $balance dueAt this point her account has not been sent to collections therefore, no marks are on her credit reportRespectfully, Patty

Dear Mr***, I agree with you that the tears in the vinyl are small and they were easy to overlook. However the rust stain on the vinyl was obvious. I also admit that the way this was handled with you was not how we typically handle move outs and charges. You should have been notified immediately about the rust stain on the vinyl and you should have been told that if the stain does not come clean that you would be charged for the vinyl replacement. Instead, the staff did not notify you and attempted to clean the stain without success. I have spoken to the property manager and she stated that you were permitted to enter the apartment to look at the vinyl tears and stains. Since you were not given the opportunity to attempt to remove the stain yourself, I will refund the amount we charged you for the vinyl. You should have been given the opportunity to clean the rust stain before the vinyl was replaced. Thank you for giving us the opportunity to rectify this matter and I am sorry for the confusion

To Whom It May Concern:I am very sorry that Ms***'s apartment was broken into. To my knowledge, her apartment was the only one with the exception of her neighbor's door. The door was forced open, but nothing was taken or ransacked. We haven't had any other break ins for
quite some time. Unfortunately, crime does happen everywhere. I can assure Ms*** that we would send a letter and/or put something in the community newsletter if there were a rash of break ins on a given property or any other crime-related incidents. As I said, hers was the only one that we are aware of. The property manager and I have both talked with the maintenance technician and the maintenance supervisor. They both denied telling Ms*** that her apartment had been broken into several times before. We have no incident reports to back this claim, either.It is my understanding that the maintenance technician secured Ms***'s door when he responded to the emergency callThe maintenance supervisor made the decision to replace it the following day to make Ms*** feel more secure.As far as the lights on the property, we do random checks to ensure the lights on the property are lit. We also ask that if a resident sees a light that is out, they call the office to let them know. The property manager did have the maintenance technician change out the bulbs by Ms***'s apartment to help her to feel more secure, as well. We had a 3-alarm fire at our corporate office. Our phones are still down and are being worked on today. Our staff is not permitted to give out our personal mobile phone numbers. Lisa is the property manager at Brittany Bay and is very knowledgeable. She knows the proper protocol on handling resident issues. As I stated previously, unfortunately crime happens everywhere. We need to stay consistent in our policy and procedures. We do not feel that this incident warrants releasing Ms*** from her lease obligationsWe do truly hope that she finds a community in which she feels safe and is happy

As I mentioned before I will not continue to respond to Brittany BayMy intentions are to get my security deposit returned because I did not leave the apartment that Brittany Bay is claimingAs you can see from my pictures, the carpet is being cleaned and the carpet cleaning marks are fresh and definedThe pictures Brittany Bay says I sent them or they have does not show the defined carpet cleaning marks therefore they were taken somewhere else or weeks after I turned in my keysThis tells me that someone else had access to the apartment causing whatever damages I was alleged to have done.Brittany Bay has been very hostile as can be noted from the tone of the first response to my complaintAgain, I am not satisfied with the response and I am no longer corresponding with Brittany Bay unless I am getting a refund of my deposit.By Brittany Bay keeping my deposit is suggesting that I am liable for damages done to the apartment

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

I spoke with ***, our resident's daughter, twice today. I informed her that I totally understand how she feels. I have an elder mother that I look after, as well. Our residents are very important to us and we value her mother's residency with us. It is not about the
money, but with insurance claims, we have to follow certain protocol. One of the main ones is we have to get estimates. After we submitted our estimate to the insurance company, they wanted to send out a company to get their own estimate. Even though it is our goal to get these two apartments back to their original condition as soon as possible, we are at the mercy of the insurance company and the sub-contractor. The damage was so extensive that the sub-contractor we hired had to pull a permit, as well. With that being said, the work is scheduled. The first priority is to repair the fire wall. The sub-contractor is scheduled to begin repairs in this resident's apartment on Wednesday. I informed *** that we will help in any way we can. Unfortunately accidents are unforeseeable, and as I mentioned before, there are steps we needed to take before beginning the repairs. I want to reassure you, ***, that your mother is a priority and we do not mean to cause her any stress or confusion. We are blessed that she has been a resident with us for so many years

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI appreciate Mid-Ohio Development Corporation spending time to work with me on this issue and understand my side of the storyI will be awaiting a reimbursement of $from Mid-Ohio Development Corporation

I want them to pay for the fuel pump done attheir shop plus pay for the repairs at Hyundai which was I have every car repair receipt since I have owned this car and not one person ever touched my fuel pump except for themThey need to own up to breaking it and glueing it onThe next step
if they don't want to do this is I will see them in courtI am trying to be nice about this

Thank you for giving us the opportunity to address these matters. Our records show that in September two events occurred that brought to our attention that more than the allowed number of people were residing in your apartment. There were people using the fitness room that said they
were staying at your residence and other residents in the community called to let us know that there were more than two people living at your residence. It was our understanding that the people residing in your apartment were there for a significant amount of time longer than a week. When these two matters were brought to our attention we sent you the appropriate notices to rectify the matter. You explained to us that your family was just visiting and would not be staying longer than a week. It is my understanding that once everything was explained by you and understood by us that the issue was resolved. We make every effort to accommodate our residents and their guests as long as there is no violation of our lease agreement and no complaints from other residentsI am sorry that you had a difficult time with our visitor parking. We do our best to provide ample parking for our residents and their guests. All apartments have a one car garage and a parking space behind the garage or a two car garage with two parking spaces behind the garage. We also provide visitor spaces for apartments on one side of the community and visitor spaces for apartments on the other side of the community for guests to park. We do our best to provide ample parking and I am sorry there were weekends it was difficult to find a spot. We try our best to make sure that all spaces are used in accordance to our community rules and regulationsI think the issue with the trash removal was just a misunderstanding. In our community we have a trash compactor that is scheduled to be emptied when it is almost full. When the compactor is emptied it is removed from our community to be disposed of and brought back. We have had occurrences’ when the compactor is removed where residents stack up their trash where the compactor is to be placed back when it is returned. Since this occurred several times, we were trying to be proactive and let residents know that the compactor would be gone for a couple hours and to refrain from disposing of trash until it was returned. We are very sorry for any inconvenience this may have causedAs for the items you were charged for when you moved out, let me try to explain. The reason we did not initially say anything to you about the cooking odor is because the odor in the apartment was mild and we believed that after painting and cleaning the apartment the odor would go away, but it did not. When I visited the community to pick up the move-out paperwork I noticed a charge on the move out summary that stated cooking odor. I was curious about the odor so I walked the apartment with my maintenance supervisor. When I walked the apartment I could smell a mild cooking odor. I could see and smell that the apartment had been painted and cleaned but the cooking odor was still present. I was told that the maintenance technician had put air freshener in the apartment but the odor was still present. I advised the staff to put the ozone machine in the apartment to try and get the odor to dissipate. While I was in the apartment I noticed two tears in the vinyl by the shower and a circular rust stain on the vinyl by the commodeI advised the property manager to call you and let you know you would be charged for the replacement of the vinyl. It is my understanding that you and your wife came back to the apartment after you were informed of the charges so that you could smell the apartment and see the tears and stain on the vinyl. I understand that even though our staff could smell the odor, you and your wife could not. Since there was confusion with the move out charges and how to handle the cooking odor on our part, I will refund you the $you were charged for the ozone machine. However, I am unable to refund the $charge for the vinyl replacement. The vinyl was brand new when you moved into the apartment and the cost to replace the vinyl was $220.50. We paid the remaining amount since we prorate the charge to our residents based on the age of the vinylI hope that this is acceptable to you. Again I am sorry for any confusion or inconvenience and I wish you the best

I do not agree with the resolution. My reasons are as below.The trash removal was not a misunderstanding. I have emails (see attachments) from January 2016 that shows that after acknowledging that the trash compactor was full it took 2 days to empty the trash compactor. It may not be the management’s fault but I just wanted to highlight the point that my complaint is based on facts.After moving out on 05/22/2017, when I went to see the Property Manager, Susie R[redacted], in the week of 06/05/2017, I was told that they have noticed cooking smell. We had cleaned the apartment, cleaned the kitchen and shampooed the carpet a day prior to moving out. I was also told that between 05/22/2017 and 06/05/2017, the apartment was painted, the kitchen was cleaned, the carpet was cleaned and deodorized by professionals and the maintenance person used the ozone generator twice. And the odor was still there. So I offered to deodorize the apartment myself. And so the Property Manager allowed me and my wife to enter the apartment on the 06/08/2017. We went into the apartment but did not smell any odor. We expressed our opinions but the Property Manager won’t agree with us so we deodorized the apartment anyways.After this, on 06/12/2017 I received a call from the Property Manager that the smell is no longer an issue but the Regional Supervisor, Amanda R[redacted], found a tear in the bathroom vinyl and it is scheduled for replacement in the same week. I was also told that this was a courtesy call and I cannot do anything about this. I asked her to let me see the tear in person and allow me to clean the rust stain, but even though I paid the rent for that apartment till the final settlement date of 06/22/2017, I was told that she cannot let me in to the apartment because I had surrendered the keys on 05/22/2017. So I called the Regional Supervisor next day and she told me that we cannot do anything. She did not allow us to enter the apartment and witness the damage either. All I wanted to do was to clean the rust stain so that the vinyl flooring won’t need to be replaced.We were sent 2 pictures (see attachments) and from what we can see there is no tear. A tear means a rip, hole or split but we cannot see any anything like that in a vinyl. We see 4 dots each smaller than a quarter of an inch and look very superficial. I firmly believe the damage was there before I had moved in and I must have missed noting this on the move-in inspection list. I believe that because we had this area covered with a floor mat during the whole period we rented the apartment. And even if we induced this damage, it should classify as normal wear and tear which is acceptable by the terms of the lease. I presented my side of the story to the Regional Manager but she wasn’t open to discussing this at all. On top of that, she told me that I could take this to the court. This just shows how much they care for the consumer relationships.The vinyl issues were conveniently discovered right after the odor issue was fixed. I believe once the odor issue was resolved, the Regional Supervisor and the Property Manager went looking for more things for which they can hold the tenant accountable for. So as far as I am concerned, the vinyl was changed just because the Apartment Management wanted to change it and charge it to me. They failed to present any compelling reasons for the vinyl change. This is the reason I do think I should not be charged any fees for the vinyl change.On top of this, I spent a month (05/22/2017 till 06/22/2017) on the edge worrying if I will ever get my security deposit back or if I will have to pay rent for the remainder of my lease period.

I am not sure which/who apartment this is--This is not the apartment I rented from Brittnay Bay.  Please see the pictures I submitted. The color of my carpet as my son was cleaning is not the same color as the carpet in these pictures. I do not and never have lived in such filthy conditions. Per my pictures, anyone can see that we rented a carpet cleaner and cleaned all the carpets.--I have the receipt where we rented from the U-Haul and cleaned the carpet the same day I turned in the keys.

It is very disappointing to hear the negative comments you are making towards me and Mid Ohio.  We are doing the best we can.  Again, we are at the mercy of the sub-contractors, however, they have been working on the needed repairs every day during the week.  Drywall was put up in your mother's closet as promised on April 26.  On April 27, the 1st coat of spackling was applied.  On April 28, the 2nd coat was applied.  In the meantime, other work is being performed such as tearing out the adjoining wall, reframing the wall, installing a new hot water tank and furnace in the neighbor's apartment.  As stated previously, major repairs were needed.  Tomorrow, May 3, your mother's closet will be painted.  They will try their best to install the closet shelving.  If they can not complete the task on Wednesday, the shelving will be installed on Thursday, May 4.This complaint is not only very disappointing, but also a little surprising since your mother declined accommodations in the beginning and she has been very sweet and understanding when the sub-contractors has entered and talked with her, as well as our staff.All I can tell you is we are doing the best we can and will have this major repair completed as soon as possible.

[redacted],  We are willing to refund the $525.40 for the fuel pump we installed and the $189.00 that was paid to the Hyundai dealership for the fuel pump connector replacement totaling $714.40. If this is acceptable that we can drop a check in the mail to [redacted] [redacted] as soon as we get confirmation.  Thanks.  Sunburst Automotive

Dear Ms. Haddox,I have attached the file containing the pictures of the move out for [redacted] Loop that were taken upon move out. When pictures are printed, many variations effect the quality and color of what's being captured such as the level of ink in the individual colored ink cartridges. The attached pictures will give you a truer color and a better image of the damages. I am not sure why Ms. [redacted] feels we are being hostile towards her. To reiterate, I am willing to settle for a $0.00 balance due. At this point her account has not been sent to collections therefore, no marks are on her credit report. Respectfully, Patty

To Whom It may Concern,We are returning the $300 security deposit to Ms. [redacted].  Please see the attachments.