Carguts will give Miss [redacted] a full refund.As to clear up the matter.We will go against our warranty policy and issue a full refundShe will need to call up here to give us her credit card information , and we can get this matter handledWE put our warranty policy in place for a reasonNO one was keeping the credit card hostageShe stated bushing cannot be replaced, and we proved to her that while they are not a warrantied item, they are still replaceable she can call at her leisure
This customer was never told that all of those parts come with the engine-they never doWe do not guarantee any parts that happen to be attached to the engineHe read and signed an agreement that states the sameSee attached signed agreement-note #'s $ Sincerely, [redacted] [redacted] Management
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I did sign the document but I had clearly asked on the phone since there web site had no picture of this item if the following items where included , the intake and throttle body , all the brackets for ac compressor, power steering pump .alternator (brackets only)i was told the intake and throttle body where not included but all the brackets where includedi also asked about the coil packs,hold down brackets and wires and was told they where included at the same time I bought the motor I had contracted with carguts for a 4Ltransmission which was not shipped with the motor so I canceled it once I found out I had been miss lead on the motorafter receiving the motor and inspecting from the outside I found a piece of wood jammed into the oil dip stick tube which now will force me to pull the oil pan off to make sure no pieces of wood are in the oil pan , costing me more money plus a dip stick Carguts might be a good company but I feel like in my case it was bait and switch Tell them anything and get the sale!So I feel they owe me the following items: coil packs, coil pack brackets and bolts, plug wires, ac bracket, power steering pump bracket, alternator bracket, dip stick.After being in the sales world for years honesty will get you more business than you can handle, dishonesty brings you problems and takes you away from your day making money, that cost you in sales dollars [redacted] ***
AS PER THE PURCHASE BEING WITH THE CREDIT CARD, WE MUST REFUND THE RESTOCKING FEE WITH THE ORIGINAL CREDIT CARD USED FOR THE PURCHASE. AS STATED IN PREVIOUS EMAILS, MS*** CAN CALL UP HERE AND WE CAN GET THE RESTOCK FEE CREDITED IMMED. PLEASE LET ME KNOW IF YOU SHOULD NEED ANYTHING FURTHER
There was no one misleading anyone here Perhaps the customer misunderstood These parts are never included and our sales people know this very well We deal with hundreds of customers per week andeven offer our policy in writing to be read and signed This is the first we heard anything about wood in the dip stick tube This customer is not due any other parts Again see the policy and his signature
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
*** *** ** ** *** *** *** ** * *** *** *** ** *** *** *** *** *** *** *** *** *** ** *** ***
Regards,
*** *** As I have stated before, I will not be calling, or stepping foot back on that propertyI made that mistake the last time, and I do not trust this company with my credit card informationThe full refund can be mailed to the business:*** *** Automotive Services, LLC., *** * *** Ave., *** ***, NC 28120.Thank You!
This customer was never told that all of those parts come with the engine-they never do. We do not guarantee any parts that happen to be attached to the engine. He read and signed an agreement that states the same. See attached signed agreement-note #'s 2 $ 13.
Sincerely,
[redacted]...
Carguts will give Miss [redacted] a full refund.As to clear up the matter.We will go against our warranty policy and issue a full refund. She will need to call up here to give us her credit card information , and we can get this matter handled. WE put our warranty policy in place for a reason. NO one...
was keeping the credit card hostage. She stated bushing cannot be replaced, and we proved to her that while they are not a warrantied item, they are still replaceable . she can call at her leisure.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I did sign the document but I had clearly asked on the phone since there web site had no picture of this item if the following items where included , the intake and throttle body , all the brackets for ac compressor, power steering pump .alternator (brackets only). I was told the intake and throttle body where not included but all the brackets where included. I also asked about the coil packs,hold down brackets and wires and was told they where included . at the same time I bought the motor I had contracted with carguts for a 4L80 transmission which was not shipped with the motor so I canceled it once I found out I had been miss lead on the motor. after receiving the motor and inspecting from the outside I found a piece of wood jammed into the oil dip stick tube . which now will force me to pull the oil pan off to make sure no pieces of wood are in the oil pan , costing me more money plus a dip stick. Carguts might be a good company but I feel like in my case it was bait and switch . Tell them anything and get the sale!So I feel they owe me the following items: coil packs, coil pack brackets and bolts, plug wires, ac bracket, power steering pump bracket, alternator bracket, dip stick.After being in the sales world for years honesty will get you more business than you can handle, dishonesty brings you problems and takes you away from your day making money, that cost you in sales dollars.
[redacted]
Good Morning,I am sorry for the absurd response you received from J[redacted], After today she will no longer be here, as she will be terminated. My name is D[redacted], and I am the Manager. My Fiance is A[redacted] (the owner) who is not in [redacted].... if you would like to call and discuss the matter I...
would be more then willing to try and compensate someone on a future order... We have been extremely short handed and its been hard to get some of these orders out the door especially the same day, when we stay backed up... even fully staffed.. I can be reached at 864-[redacted]-[redacted] (ext [redacted]) or you can always place an order with C[redacted].. at ext [redacted]. Thank you for making me aware of the situation, and I look forward to hearing from you. d[redacted]
GOOD AFTERNOON, AS PROMISED, THE WHEELS WERE SHIPPED OUT.. DUE TO THE WEATHER CONDITIONS, AS WELL AS ME BEING SHORT HANDED THERE WAS A DELAY ON THE SHIPMENT OF THE WHEELS, BUT THEY DID SHIP OUT YESTERDAY VIA UPS. IN 2 BOXES [redacted] AND [redacted] . PLEASE LET...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
S[redacted] D[redacted]
Carguts will give Miss [redacted] a full refund.As to clear up the matter.We will go against our warranty policy and issue a full refundShe will need to call up here to give us her credit card information , and we can get this matter handledWE put our warranty policy in place for a reasonNO one was keeping the credit card hostageShe stated bushing cannot be replaced, and we proved to her that while they are not a warrantied item, they are still replaceable she can call at her leisure
This customer was never told that all of those parts come with the engine-they never doWe do not guarantee any parts that happen to be attached to the engineHe read and signed an agreement that states the sameSee attached signed agreement-note #'s $ Sincerely, [redacted] [redacted] Management
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I did sign the document but I had clearly asked on the phone since there web site had no picture of this item if the following items where included , the intake and throttle body , all the brackets for ac compressor, power steering pump .alternator (brackets only)i was told the intake and throttle body where not included but all the brackets where includedi also asked about the coil packs,hold down brackets and wires and was told they where included at the same time I bought the motor I had contracted with carguts for a 4Ltransmission which was not shipped with the motor so I canceled it once I found out I had been miss lead on the motorafter receiving the motor and inspecting from the outside I found a piece of wood jammed into the oil dip stick tube which now will force me to pull the oil pan off to make sure no pieces of wood are in the oil pan , costing me more money plus a dip stick Carguts might be a good company but I feel like in my case it was bait and switch Tell them anything and get the sale!So I feel they owe me the following items: coil packs, coil pack brackets and bolts, plug wires, ac bracket, power steering pump bracket, alternator bracket, dip stick.After being in the sales world for years honesty will get you more business than you can handle, dishonesty brings you problems and takes you away from your day making money, that cost you in sales dollars [redacted] ***
AS PER THE PURCHASE BEING WITH THE CREDIT CARD, WE MUST REFUND THE RESTOCKING FEE WITH THE ORIGINAL CREDIT CARD USED FOR THE PURCHASE. AS STATED IN PREVIOUS EMAILS, MS*** CAN CALL UP HERE AND WE CAN GET THE RESTOCK FEE CREDITED IMMED. PLEASE LET ME KNOW IF YOU SHOULD NEED ANYTHING FURTHER
There was no one misleading anyone here Perhaps the customer misunderstood These parts are never included and our sales people know this very well We deal with hundreds of customers per week andeven offer our policy in writing to be read and signed This is the first we heard anything about wood in the dip stick tube This customer is not due any other parts Again see the policy and his signature
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
*** *** ** ** *** *** *** ** * *** *** *** ** *** *** *** *** *** *** *** *** *** ** *** ***
Regards,
*** *** As I have stated before, I will not be calling, or stepping foot back on that propertyI made that mistake the last time, and I do not trust this company with my credit card informationThe full refund can be mailed to the business:*** *** Automotive Services, LLC., *** * *** Ave., *** ***, NC 28120.Thank You!
This customer was never told that all of those parts come with the engine-they never do. We do not guarantee any parts that happen to be attached to the engine. He read and signed an agreement that states the same. See attached signed agreement-note #'s 2 $ 13.
Sincerely,
[redacted]...
[redacted]
Management
Carguts will give Miss [redacted] a full refund.As to clear up the matter.We will go against our warranty policy and issue a full refund. She will need to call up here to give us her credit card information , and we can get this matter handled. WE put our warranty policy in place for a reason. NO one...
was keeping the credit card hostage. She stated bushing cannot be replaced, and we proved to her that while they are not a warrantied item, they are still replaceable . she can call at her leisure.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I did sign the document but I had clearly asked on the phone since there web site had no picture of this item if the following items where included , the intake and throttle body , all the brackets for ac compressor, power steering pump .alternator (brackets only). I was told the intake and throttle body where not included but all the brackets where included. I also asked about the coil packs,hold down brackets and wires and was told they where included . at the same time I bought the motor I had contracted with carguts for a 4L80 transmission which was not shipped with the motor so I canceled it once I found out I had been miss lead on the motor. after receiving the motor and inspecting from the outside I found a piece of wood jammed into the oil dip stick tube . which now will force me to pull the oil pan off to make sure no pieces of wood are in the oil pan , costing me more money plus a dip stick. Carguts might be a good company but I feel like in my case it was bait and switch . Tell them anything and get the sale!So I feel they owe me the following items: coil packs, coil pack brackets and bolts, plug wires, ac bracket, power steering pump bracket, alternator bracket, dip stick.After being in the sales world for years honesty will get you more business than you can handle, dishonesty brings you problems and takes you away from your day making money, that cost you in sales dollars.
[redacted]
I wanted to let you know that I received my refund and to THANK YOU
Good Morning,I am sorry for the absurd response you received from J[redacted], After today she will no longer be here, as she will be terminated. My name is D[redacted], and I am the Manager. My Fiance is A[redacted] (the owner) who is not in [redacted].... if you would like to call and discuss the matter I...
would be more then willing to try and compensate someone on a future order... We have been extremely short handed and its been hard to get some of these orders out the door especially the same day, when we stay backed up... even fully staffed.. I can be reached at 864-[redacted]-[redacted] (ext [redacted]) or you can always place an order with C[redacted].. at ext [redacted]. Thank you for making me aware of the situation, and I look forward to hearing from you. d[redacted]
GOOD AFTERNOON, AS PROMISED, THE WHEELS WERE SHIPPED OUT.. DUE TO THE WEATHER CONDITIONS, AS WELL AS ME BEING SHORT HANDED THERE WAS A DELAY ON THE SHIPMENT OF THE WHEELS, BUT THEY DID SHIP OUT YESTERDAY VIA UPS. IN 2 BOXES [redacted] AND [redacted] . PLEASE LET...
ME KNOW IF YOU HAVE ANY OTHER QUESTIONS
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
S[redacted] D[redacted]