Dear Revdex.com; RE: Sterlington Collection PurchaseThank you for contacting Telebrands regarding the purchase of Jewelry Sterlington Collection Jewelry DivisionI have directed this to the Sterlington Jewelry Supervisor.We suggest *** *** contact Sterlington Collection Customer Service at *** to request or confirm any refunds for returned merchandise.Thank you for contacting Telebrands
Complaint: ***
I am rejecting this response because: their response has nothing to do with what I've have talked aboutI was at about the fact that the AD, and VIDEO, showed and said that there was a lifetime guarantee ,NO MATTER WHAT IS USED ON THE PANThey SHOW that you can use ANYTHING METAL on the panThey even showed them using a mixer on the panThere should be a plain guarantee for use of this pan, even with metal implementsThat is the complete reason I bought this pan, was the fact that I could use metal on it Without scratching the panAnd the Lifetime warrantyNO THING is mentioned about having to send them money to send back the panIt is a Complete Fraudulent ad I want what is EXACTLY advertised , nothing moreIf not that, then they need to refund a partial payment, as it is no more than any other pan you can get from Walmart
Regards,
*** ***
*** *** *** *** *** *** ** *** Daytime Phone: ###-###-#### Fax: ###-###-#### E-mail: *** Dear Revdex.com; Your request has been directed to me for handling. Please accept my apology for any delay this has causedIn
order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are sorry to hear that the customer was not happy with their Star Shower that they purchased in Unfortunately, we do not have replacement parts to the Star Shower that they purchased. We have also exhausted our supply on that Star Shower offer Since quality customer service is very important to us, we will ship the customer a newer version of the Star Shower Slide show which includes Halloween Slides, Christmas slides and Celebration Slides plus indoor base and outdoor stakes Please allow 10-business days for deliveryThe customer will receive an email confirmation with the tracking number once shipped We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist
Dear Revdex.com,Your recent complaint has been directed to me for handling. Please accept my apology for any delay thishas causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.We are very sorry that the customer had a bad experience with their ***
***We canassure you these do work.Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedbackfrom our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will be happy to replace the FT *** *** for the customerPlease allow 2-4weeks for delivery. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely,Customer Service Specialist
Dear Mr***, Thank you for the informationWe have requested a check reimbursement for the Grass Shot for $be sent to the address below: *** *** *** *** ***
*** ** *** Please allow 10-days for receipt of the checkThank you for your patienceCustomer Care Specialist Tell us why here
Dear Revdex.com, TELEBRANDS does not offer Dial Car Service We offer merchandise seen on TV or through our website www.telebrands.comFor future reference the toll-free Customer Service phone number for Telebrands is 800-777- Please contact the correct company to resolve
this Please remove this complaint from our file and correct our Revdex.com rating for Telebrands Thank you for your attention to this matter. Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com, We are sorry that the customer was not happy with our first response Credit was issued to the customers Visa Account ending in *** for $on 12/15/2015. This should reflect on their next billing statement Quality customer service is very important to us and we apologize for the delay Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com, We are sorry the customer is not happy with our first responseSince quality customer service is very important to us we have issued a credit for the processing and handling of $This credit will reflect on their billing statement. Thank you for contacting customer service Sincerely, Customer Service Specialist
Tell us why here*** *** *** *** ** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent request has been directed to me for handlingPlease accept my apology for any
delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful product. We are sorry that the customer was not happy with their ordering experience for the Atomic Beam Glove and Atomic Wallet.Unfortunately, due to the high demand on the Atomic Wallet we have exhausted our supply and were unable to fulfill the customer order. The order was canceled, nothing shipped or billed to the customer’s account for Order #*** - Atomic Wallet.We also were unable to fulfil the customer order #*** for the Atomic Beam Glove due to the High Demand. A full credit for $was issued on 5/30/to their *** account on file ending in ***.Quality customer service is very important to us and we thank you for bringing this to our attention.We believe this is the information you require and feel this resolution will close the matter satisfactorily.Sincerely, Customer Service Specialist
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
This is to confirm that to this date I have not received any replacement or acknowledgement from the company. Thank you for your assistance in the matter
*** *** *** * *** ** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** Dear Revdex.com, Thank you for contacting Telebrands regarding our customers concern about her Orgreenic cookware We are
sorry that the customer had a problem with the CookwareUnfortunately we have exhausted our supply on the Organic CookwareI have attached a copy of the warranty for reference Since this was purchased through retail, please provide a copy of the receipt for the purchase of the Orgreenic Cookware so we can submit for review and reimbursement Quality customer service is very important to us and thank you for bringing this to our attentionSincerely, Customer Service Specialist Tell us why here
Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated
what has transpired below on behalf of Telebrands Order # *** received 12/12/*** ** $ At the time of the order a preauthorization was doneDue to the high demand for this product we experienced a backorder. This is in stock and ready to ship and we have billed the customer account for the product Since quality customer service is very important to us we will issue the credit to the customer’s account for $24.00, this credit will reflect on their next billing statement. Thank you for your patience and for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
And I did try to cancel by email and by phone and could not get a "live person" nor could I get a response until yesterdayI did get a tracking # yesterday, 12/and that is the first reply I received from them. As long as the product is on the way, that is fine, however, I think it's wrong that I am paying the expedited fee to ship within 3-days when that did not take place.At this point, I feel that some of the money should be reimbursed since the company did not hold up to their end of the transaction
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
First, I do not have my refundSecond, it is untrue that the jewelry is optionalThere was no mention of it at all during the time of my purchase and, therefore, no possible way to opt out of anythingI did not make a purchase from these people simply to have my number sold and goods not ordered charged to my card
Regards,
*** ***
*** *** *** *** *** *** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Fax: ###-###-#### E-mail: *** Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this,
I have indicated what has transpired below on behalf of Telebrands Order # *** Received 12/22/Hurricane Spin Scrubber $Total $Canceled 12/27/2016 Credit issued 12/29/- $39.99 We are sorry the customer was not happy with their ordering experienceWe have only charged the customer once for their order and they canceled when they requested itCredit was issued for $to the *** ending in *** on 12/29/Quality customer service is very important to us and we thank you for bringing this to our attention Sincerely, Customer Care Specialist Tell us why here
*** ** *** *** *** *** ** *** ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent request has been directed to me for handling. Please accept my apology for any delay this has causedIn order to resolve this,
I have indicated what has transpired below on behalf of Telebrands We are sorry that the customer was not happy with their ordering experience for the Atomic Beam Lighter Order # *** received 03/8/ATOMIC LIGHTER = $ATOMIC LIGHTER = $ATOMIC LIGHTER AND ATOMIC BEAM FLASHLIGHT = $ATOMIC LIGHTER AND ATOMIC BEAM FLASHLIGHT = $Total $CREDIT ISSUED 3/21/FOR $ I have indicated the offer details below: Order today and you’ll receive the Atomic Lighter™ for just $plus FREE shipping and handling! As a very SPECIAL OFFER, you can also add another Atomic Lighter™ + the Atomic Beam USA Flashlight to your order today for just $plus no additional S&HYou can also choose to engrave your lighter for just an additional $eachYou can also choose to upgrade to the Deluxe Atomic Lighter™, the Lightening Bolt EditionYour Lightening Bolt Blue Deluxe Atomic Lighter™ features a generous extra-long charging cord and luxurious velveteen travel pouchEach lighter is wrapped in a handsome gift boxCan be yours for only $Personalize your Atomic Lighter™ for the ultimate customization with an elegant engraved monogram for just an additional $As a very SPECIAL OFFER, you can also add another Deluxe Atomic Lighter™ + the Atomic Beam USA Flashlight to your order today for just $plus no additional S&HYou can also choose to engrave your Deluxe lighter for just an additional $eachYour order is covered by our incredible LIFETIME GUARANTEE! Credit was issued to the customer’s account on 3/21/for $to the *** on file ending in ***Quality customer service is very important to us we thank you for bringing this to our attentionWe believe this is the information you require and feel this resolution will close the matter satisfactorilySincerely, Customer Care Specialist Tell us why here
*** * *** ** ** *** *** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent request has been directed to me for handling. Please accept my apology for any delay this has
causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer was not happy with their ordering experience for the RED COPPER BROWNIE BONANZA AND THE HERCULES HOSE The customer’s order #*** for the Hercules Hose was not authorized for purchase, nothing was shipped or billed to the account on file The order # *** for the Brownie Bonanza was received on 4/17/2017. Unfortunately due to the high demand we are currently on backorder Per the customer’s request the order has been canceled and nothing will be shipped or billed to their account We thank you for your patience and we believe this is the information you require and feel this resolution will close the matter satisfactorilySincerely, Customer Service Specialist
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***e P.Sas of today I have NOT received a label , or phone , or E - mail for return.I have notified the bank and also talked to them.We will see what happensI don't trust them !
Dear Revdex.com; RE: Sterlington Collection PurchaseThank you for contacting Telebrands regarding the purchase of Jewelry Sterlington Collection Jewelry DivisionI have directed this to the Sterlington Jewelry Supervisor.We suggest *** *** contact Sterlington Collection Customer Service at *** to request or confirm any refunds for returned merchandise.Thank you for contacting Telebrands
Complaint: ***
I am rejecting this response because: their response has nothing to do with what I've have talked aboutI was at about the fact that the AD, and VIDEO, showed and said that there was a lifetime guarantee ,NO MATTER WHAT IS USED ON THE PANThey SHOW that you can use ANYTHING METAL on the panThey even showed them using a mixer on the panThere should be a plain guarantee for use of this pan, even with metal implementsThat is the complete reason I bought this pan, was the fact that I could use metal on it Without scratching the panAnd the Lifetime warrantyNO THING is mentioned about having to send them money to send back the panIt is a Complete Fraudulent ad I want what is EXACTLY advertised , nothing moreIf not that, then they need to refund a partial payment, as it is no more than any other pan you can get from Walmart
Regards,
*** ***
*** *** *** *** *** *** ** *** Daytime Phone: ###-###-#### Fax: ###-###-#### E-mail: *** Dear Revdex.com; Your request has been directed to me for handling. Please accept my apology for any delay this has causedIn
order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are sorry to hear that the customer was not happy with their Star Shower that they purchased in Unfortunately, we do not have replacement parts to the Star Shower that they purchased. We have also exhausted our supply on that Star Shower offer Since quality customer service is very important to us, we will ship the customer a newer version of the Star Shower Slide show which includes Halloween Slides, Christmas slides and Celebration Slides plus indoor base and outdoor stakes Please allow 10-business days for deliveryThe customer will receive an email confirmation with the tracking number once shipped We believe this is the information you require and feel this resolution will close the matter satisfactorily Sincerely, Customer Service Specialist
I am emailing you to let you know that they have refunded my money back to me
Dear Revdex.com,Your recent complaint has been directed to me for handling. Please accept my apology for any delay thishas causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.We are very sorry that the customer had a bad experience with their ***
***We canassure you these do work.Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedbackfrom our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will be happy to replace the FT *** *** for the customerPlease allow 2-4weeks for delivery. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely,Customer Service Specialist
Dear Mr***, Thank you for the informationWe have requested a check reimbursement for the Grass Shot for $be sent to the address below: *** *** *** *** ***
*** ** *** Please allow 10-days for receipt of the checkThank you for your patienceCustomer Care Specialist Tell us why here
Dear Revdex.com, TELEBRANDS does not offer Dial Car Service We offer merchandise seen on TV or through our website www.telebrands.comFor future reference the toll-free Customer Service phone number for Telebrands is 800-777- Please contact the correct company to resolve
this Please remove this complaint from our file and correct our Revdex.com rating for Telebrands Thank you for your attention to this matter. Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com, We are sorry that the customer was not happy with our first response Credit was issued to the customers Visa Account ending in *** for $on 12/15/2015. This should reflect on their next billing statement Quality customer service is very important to us and we apologize for the delay Sincerely, Customer Service Specialist Tell us why here
Dear Revdex.com, We are sorry the customer is not happy with our first responseSince quality customer service is very important to us we have issued a credit for the processing and handling of $This credit will reflect on their billing statement. Thank you for contacting customer service Sincerely, Customer Service Specialist
Tell us why here*** *** *** *** ** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent request has been directed to me for handlingPlease accept my apology for any
delay this has causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful product. We are sorry that the customer was not happy with their ordering experience for the Atomic Beam Glove and Atomic Wallet.Unfortunately, due to the high demand on the Atomic Wallet we have exhausted our supply and were unable to fulfill the customer order. The order was canceled, nothing shipped or billed to the customer’s account for Order #*** - Atomic Wallet.We also were unable to fulfil the customer order #*** for the Atomic Beam Glove due to the High Demand. A full credit for $was issued on 5/30/to their *** account on file ending in ***.Quality customer service is very important to us and we thank you for bringing this to our attention.We believe this is the information you require and feel this resolution will close the matter satisfactorily.Sincerely, Customer Service Specialist
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
This is to confirm that to this date I have not received any replacement or acknowledgement from the company. Thank you for your assistance in the matter
*** *** *** * *** ** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** Dear Revdex.com, Thank you for contacting Telebrands regarding our customers concern about her Orgreenic cookware We are
sorry that the customer had a problem with the CookwareUnfortunately we have exhausted our supply on the Organic CookwareI have attached a copy of the warranty for reference Since this was purchased through retail, please provide a copy of the receipt for the purchase of the Orgreenic Cookware so we can submit for review and reimbursement Quality customer service is very important to us and thank you for bringing this to our attentionSincerely, Customer Service Specialist Tell us why here
Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated
what has transpired below on behalf of Telebrands Order # *** received 12/12/*** ** $ At the time of the order a preauthorization was doneDue to the high demand for this product we experienced a backorder. This is in stock and ready to ship and we have billed the customer account for the product Since quality customer service is very important to us we will issue the credit to the customer’s account for $24.00, this credit will reflect on their next billing statement. Thank you for your patience and for bringing this to our attention Sincerely, Customer Service Specialist Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
And I did try to cancel by email and by phone and could not get a "live person" nor could I get a response until yesterdayI did get a tracking # yesterday, 12/and that is the first reply I received from them. As long as the product is on the way, that is fine, however, I think it's wrong that I am paying the expedited fee to ship within 3-days when that did not take place.At this point, I feel that some of the money should be reimbursed since the company did not hold up to their end of the transaction
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
First, I do not have my refundSecond, it is untrue that the jewelry is optionalThere was no mention of it at all during the time of my purchase and, therefore, no possible way to opt out of anythingI did not make a purchase from these people simply to have my number sold and goods not ordered charged to my card
Regards,
*** ***
*** *** *** *** *** *** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Fax: ###-###-#### E-mail: *** Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this,
I have indicated what has transpired below on behalf of Telebrands Order # *** Received 12/22/Hurricane Spin Scrubber $Total $Canceled 12/27/2016 Credit issued 12/29/- $39.99 We are sorry the customer was not happy with their ordering experienceWe have only charged the customer once for their order and they canceled when they requested itCredit was issued for $to the *** ending in *** on 12/29/Quality customer service is very important to us and we thank you for bringing this to our attention Sincerely, Customer Care Specialist Tell us why here
*** ** *** *** *** *** ** *** ** *** Daytime Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent request has been directed to me for handling. Please accept my apology for any delay this has causedIn order to resolve this,
I have indicated what has transpired below on behalf of Telebrands We are sorry that the customer was not happy with their ordering experience for the Atomic Beam Lighter Order # *** received 03/8/ATOMIC LIGHTER = $ATOMIC LIGHTER = $ATOMIC LIGHTER AND ATOMIC BEAM FLASHLIGHT = $ATOMIC LIGHTER AND ATOMIC BEAM FLASHLIGHT = $Total $CREDIT ISSUED 3/21/FOR $ I have indicated the offer details below: Order today and you’ll receive the Atomic Lighter™ for just $plus FREE shipping and handling! As a very SPECIAL OFFER, you can also add another Atomic Lighter™ + the Atomic Beam USA Flashlight to your order today for just $plus no additional S&HYou can also choose to engrave your lighter for just an additional $eachYou can also choose to upgrade to the Deluxe Atomic Lighter™, the Lightening Bolt EditionYour Lightening Bolt Blue Deluxe Atomic Lighter™ features a generous extra-long charging cord and luxurious velveteen travel pouchEach lighter is wrapped in a handsome gift boxCan be yours for only $Personalize your Atomic Lighter™ for the ultimate customization with an elegant engraved monogram for just an additional $As a very SPECIAL OFFER, you can also add another Deluxe Atomic Lighter™ + the Atomic Beam USA Flashlight to your order today for just $plus no additional S&HYou can also choose to engrave your Deluxe lighter for just an additional $eachYour order is covered by our incredible LIFETIME GUARANTEE! Credit was issued to the customer’s account on 3/21/for $to the *** on file ending in ***Quality customer service is very important to us we thank you for bringing this to our attentionWe believe this is the information you require and feel this resolution will close the matter satisfactorilySincerely, Customer Care Specialist Tell us why here
*** * *** ** ** *** *** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** Dear Revdex.com, Your recent request has been directed to me for handling. Please accept my apology for any delay this has
causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands We are very sorry that the customer was not happy with their ordering experience for the RED COPPER BROWNIE BONANZA AND THE HERCULES HOSE The customer’s order #*** for the Hercules Hose was not authorized for purchase, nothing was shipped or billed to the account on file The order # *** for the Brownie Bonanza was received on 4/17/2017. Unfortunately due to the high demand we are currently on backorder Per the customer’s request the order has been canceled and nothing will be shipped or billed to their account We thank you for your patience and we believe this is the information you require and feel this resolution will close the matter satisfactorilySincerely, Customer Service Specialist
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***e P.Sas of today I have NOT received a label , or phone , or E - mail for return.I have notified the bank and also talked to them.We will see what happensI don't trust them !