Furniture Maxx

This is the worst company to do business with If you have a problem the owner will put you off and make excuses and ignore you in the hopes you drop it They are very untruthful, dishonest and really do not care one bit about customer after they get paid Buyer beware....do not purchase from these people

Good Morning, Thank you for contact with FurnitureMaxxThis customer's order has been already shipped out on anticipated ship date indicatedIt is calculated at the time of shipping with assuming no delay to final destination" class="snapshotController_addr_label dest">Estimated delivery : Tues 11/11/ We are so regret to hear that customer not happy about the shipping lead timeOur shipping time for this item usually takes 5-business days that we clearly posted online And this order has shipped on 6th days which is in timeBut seems this lady didn't understand no matter how we explainHowever, her order has been already shipped and will delivery to her by end of todayWe appreciate your attention of this matter! Sincerely , Olivia Pitt www.FurnitureMaxx.com

BEWARE !!! MARK OIS A FILTHY THIEF ! This guy is a horrible person! Takes your money! DOES NOT deliver your mattress and then insults you and DOES NOT GIVE YOU ANY THING !! DONT BUY YOURSELF A HEADACHE AND AVOID THIS PERSON AT ALL COST So we found his store on Craigslist for a specific Serta mattressHe was offering it under market price for a brand new mattressSo we called him and he says he has variety of options including the one we were intersted inSo we went there and we asked to buy our Serta Mattress He tried to sell us other mattresses, but when we emphasized that we want that mattress, he tell us that suddenly he ran out of stock! But he will bring the mattress if we PAY INFRONT ! hmmmwe were a little suspicious but we asked for a receiptHe tells us IF WE PAY CASH WE GET EXTRA DISCOUNT (I DONT THINK HE PAYS THE TAX) Any way, we paid and he mentions he will deliver it tomorrow! Tomorrownothing happens Day after Tomorrow nothing happens I call him, and he refuses to answer he says you are taking my time and he will deliver it TWO FREAKING WEEKS! AND WHEN WE CALL HIM HE SAYS THE BEST HE CAN DO IS GIVING US A CHEAP USED !!! MATTRESS !!!! AND WHEN WE REFUSED IT .HE SAYS DONT CALL ME OR I WILL CALL THE COPS !! EXCUSE ME ?! WE HAVE SUCCESSFULLY CALLED AUTHORITIES TO TAKE BACK OUR MONEY BUT SAVE YOURSELF TIME AND AVOID HEADACHE

Hi,Thank you for your noticeActually we already solve this issue with the customer and we have reached to a solutionWe are very sorry to see this Revdex.com claimPlease help us to closed because it has been resolved.Thanks

It was more on the principal they sent me the wrong item, it was pretty simple There was no need for me to do leg work for pictures on a $The wrong item is what it is A refund!

Dear Revdex.com and customer,The customer wanted to return this orderBut this order is through FurnitureMaxx (Amazon Marketplace Seller)For the remorse return, the buyer should manage the return shipping and there will be 20% restocking fee deducted from the final refund once we receive the return in good conditionWe already sent these information to the customerIf the customer want to return this orderPlease ship back to the return address that we providedDay Return PolicyWe take your satisfaction very seriouslyYou may contact us with any questions or comments by email at [email protected] is prohibited on all platforms and will result in loss of warranty and benefits Defective or Damaged Items: Items that arrive damaged or defective may be reported within days of receiptWe will ship a replacement item at no charge upon receipt of your return.All items may be returned for a refund or exchange within days of the item being shipped from our warehouse (as determined by tracking #)Return shipping will be arranged by the buyer.All returned items must be in original packaging, unassembled, undamaged, and in resalable conditionAll hardware and parts must be includedReturned items are subject to inspection upon arrival, and any missing or damaged components will result in assessment and reduction of the final refund amount.If a refund is requested, the refund amount will be the original total less shipping charge, 20% restocking fee on the original item price, and any deductions resulting from return shipping damages or unreported defectsRefunds will be credited in to weeks from date of arrival for the returned item.No returns are accepted after the Day Return Policy period

Dear Revdex.com of Central Ohio, Inc.The reason we reject to repeatedly respond because in previous email we have already authorized return request30-day return policy that posted on our website clearly Here again :Day Return Policy We take your satisfaction very seriouslyYou may contact us with any questions or comments by email at [email protected] Reselling is prohibited on all platforms and will result in loss of warranty and benefits Defective or Damaged Items: Items that arrive damaged or defective may be reported within days of receiptWe will ship a replacement item at no charge upon receipt of your returnAll items may be returned for a refund or exchange within days of the item being shipped from our warehouse (as determined by tracking #) Return shipping will be arranged by the buyerAll returned items must be in original packaging, unassembled, undamaged, and in resalable conditionAll hardware and parts must be included Returned items are subject to inspection upon arrival, and any missing or damaged components will result in assessment and reduction of the final refund amountIf a refund is requested, the refund amount will be the original total less shipping charge, 20% restocking fee on the original item price, and any deductions resulting from return shipping damages or unreported defectsRefunds will be credited in to weeks from date of arrival for the returned itemNo returns are accepted after the Day Return Policy periodFor any damage/defect products, we replace the parts or take return all for free with no hassleBut industry standard unwanted return will have 20% restocking and return shipping chargedAt this point, customer can return the product back to our warehouse at FurnitureMaxx Returns ( 108-0412915-1366656)Crosswind Dr.Columbus OH 43228Please forward tracking # for trace and refund purposeReturn will be processed within 2-business days after receiving in good conditionWe appreciate your understanding and have a great day !FurnitureMaxx

I disagree because they send me the wrong order someone in the company made a mistake and send me laminate wood and not cherry wood legs,I know that amazon give me back the money but the realty is Furniture max did send me the wrong order that the reason why the parts that *** send me did not fit because it was not *** chairs they send me Roundhill chairs is Ruondhill and not Coaster4077blk, Roundhill was the one who gave *** mr Ward the item no 4077bkl but my chairs are see I send pictures showing wood legs are different from cherry finish wood legs I am not a fool and the customer service representative did put the phone on hold and I was on the phone until she promise to get some one but she did I had to hang up.Just for the records chairs do not break in months or unless throe are made of crapy material.On their side it look right but I got the wrong one

Dear Revdex.com of Central Ohio, Inc.The reason we reject to repeatedly respond because in previous email we have already authorized return request30-day return policy that posted on our website clearly. Here again :Day Return Policy
We take your satisfaction very seriouslyYou may contact us with any questions or comments by email at [email protected] is prohibited on all platforms and will result in loss of warranty and benefits Defective
or Damaged Items: Items that arrive damaged or defective may be
reported within days of receiptWe will ship a replacement item at no
charge upon receipt of your return.All
items may be returned for a refund or exchange within days of the
item being shipped from our warehouse (as determined by tracking #)
Return shipping will be arranged by the buyer.All
returned items must be in original packaging, unassembled, undamaged,
and in resalable conditionAll hardware and parts must be included
Returned items are subject to inspection upon arrival, and any missing
or damaged components will result in assessment and reduction of the
final refund amount.If
a refund is requested, the refund amount will be the original total
less shipping charge, 20% restocking fee on the original item price, and
any deductions resulting from return shipping damages or unreported
defectsRefunds will be credited in to weeks from date of arrival
for the returned item.No returns are accepted after the Day Return Policy period.For any damage/defect products, we replace the parts or take return all for free with no hassleBut industry standard unwanted return will have 20% restocking and return shipping chargedAt this point, customer can return the product back to our warehouse at FurnitureMaxx Returns ( 108-0412915-1366656)Crosswind Dr.Columbus OH 43228Please forward tracking # for trace and refund purposeReturn will be processed within 2-business days after receiving in good conditionWe appreciate your understanding and have a great day !FurnitureMaxx

I bought a couch and queen mattress and box spring and paid $1,cash and they wouldn't deliver for a week and then they came on a week night at 10:p.mand had to make tripsThe couch has a cushion that don"t fit right my box spring the cloth on the bottom of it was ripped off and there is a board on the bottom that is broke into

Dear Revdex.com of Central Ohio INCThe customer placed this order on 10/15/and delivered on 10/18/The customer contacted us on 02/11/because of the damageBut this order passed our 30-Day return and replacement
windowWe were not able to send replacement as freeLater on, the customer contacted us because she thought she received the different productBut we shipped out the correct order that Amazon sent to us, the customer received the correct product that she orderedThe customer placed the parts order on 05/07/for one front leg and two cushions for $We shipped out on the same day, and delivered on 05/09/2015, FedEx Tracking#***After few communication regarding this order, we even refunded the money for the part replacementWe take our customer satisfaction seriously and we never hang up any phoneAgain, we only take the order that Amazon sent to us, Amazon has already solved this problem, please consider this case close.
Day Return Policy
We take your satisfaction very seriouslyYou may contact us with any questions or comments by email at [email protected]
Reselling is prohibited on all platforms and will result in loss of warranty and benefits
Defective or Damaged Items: Items that arrive damaged or defective may be reported within days of receiptWe will ship a replacement item at no charge upon receipt of your returnAll items may be returned for a refund or exchange within days of the item being shipped from our warehouse (as determined by tracking #)Return shipping will be arranged by the buyerAll returned items must be in original packaging, unassembled, undamaged, and in resalable conditionAll hardware and parts must be includedReturned items are subject to inspection upon arrival, and any missing or damaged components will result in assessment and reduction of the final refund amountIf a refund is requested, the refund amount will be the original total less shipping charge, 20% restocking fee on the original item price, and any deductions resulting from return shipping damages or unreported defectsRefunds will be credited in to weeks from date of arrival for the returned itemNo returns are accepted after the Day Return Policy period

Hello Revdex.com of Central Ohio, IncI hope you are doing great
! Thank
you for contacting FurnitureMaxxThis customer was purchased a large
furniture that requested freight LTL shipping
Shipping companies offer
different level of delivery serviceCurbside delivery is one of
shipping service that we are offering to customers for free which is
most of customer do understandBut if customer needs to bring inside of
the house that they have to upgrade their service to inside or white
glove service with shipping company with additional costWe using our
B2B discount to help our customers find a lowest rate to meet up their
needed, sometimes, an upgraded white Glove Gold even can do less than $it depends on the living condition and distanceSo after upgraded service, we will collect money for shipping company but not for FurnitureMaxx. We
don't make any money on upgraded delivery servicePlease check out this
link for detail of shipping information that we clearly posted on
Amazon
http://www.amazon.com/gp/aag/details/ref=aag_m_fi?marketplaceID=ATVPDKIKX0DER&is...⇄ /> Standard Curbside Truck Delivery is Free of charge .
White Glove
Classic for $
White Glove Gold for $
White Glove Platinum
for $
As
we know, some customers may not check shipping information and return
policy before place an order, so we notify all of customers before ship
out freight shipment for confirm curbside deliveryThis customer wants
to deliver to inside but doesn't want to pay additional cost that we
were not able to processWe perfectly understand customer's
frustrationBut we do have our policy for a request that beyond what we
can offer Our customer service manager *** was very nice to her during the whole
conversation and even was trying to cover more cost for her but, she didn't want to listen even
yelled at herAnd finally she said" I need you to bring inside of my house" and hung up the phoneAt this point, we have to cancel her order as customer not agree with
curbside delivery and not willing to pay additional cost for upgrade to
inside service that to avoid future hassleAfter submit her cancellationThe full amount money has credited back to her account automaticallyIn this kind case, we normally suggest customer purchase from different company or locally We
are selling and shipping freight shipment every single dayMost of
customer understand what we offered and they are pretty happy with at least delivered to their door
We hope this information will help to
you, and we wish you all Merry Christmas and Happy New Year !

Sellers marketing is misleading and return policies are unreasonable in marketed environment

Hello Revdex.com of Central Ohio, IncThank
you for contacting with Furnituremaxx
We are very regret to hear this
claimDue to holiday season, we worked very hard to push out every
single order to make sure customer receive their order before holiday
But still some customers not satisfied with their impossibly reached
expectation, this is the one of those customers
This
order was delivered on Per our policy, customer should be report
all missing , damaged or defect issue within business days But this customer call in on right before Christmas Eve regarding missing parts of her order and needs an overnight replacementWe offer
all of our order free shipping but only for basic shipping which is
ground drop offOvernight shipment will have to provide label by FedEx
directly with additional costWe explained to customer and suggested
set up vanity table first with out a mirror for now, the replacement
will be delivered by But customer strongly request pay for
overnight and even got discount after talked to managerSo , we
followed her request and shipped part ( letter F-two knobs as
instruction menu showed )
Unfortunately , customer
called back on report again received a wrong parts ( Should be stand
post not knobs )But by then , it's too late to ship out with any
shipping methodSince customer didn't mention the missing parts were
stand posts, per our instruction menu, we shipped what customer told
Even though, we still terribly apologize for what happenedAt this
holiday time,we understand people's frustration when their gift not
perfect as they expectedSo we were listening for almost half hour
blame from both husband and wife even mandatory required we drive a car to deliver the missing parts right away
No matter how we apologize,it's
too late to fix everything right on Christmas EveWe told customer the
only solution is either ship the right parts again or send call tag with full refund, but discounted overnight shipping
charge was requested by customer and done by FedEx that we
were not able to refundWe take our customer's satisfaction very
serous, we never hug up any of our customer's phone call even they blame
us with very rude words because we understand their frustration and
anger. But we are all human being, nobody is perfect otherwise, this
will not even happenWe hope customer would understand the little girl
can be still happy to received a gift from her parents without mirror
set up only for one dayEven happier if see her parents dealed with this issue in different wayWe hope this will help to youPlease let us know if you need more informationWe are still trying to either ship the correct parts or pick up for refundThank you very much for your attentionFurnituremaxx

Just thought I would fair warn anyone that is purchasing or going to purchase anything from Furniture Max with the owner being Mark OHere's our horrible horrible experience
We purchased a kitchen table with chairs and mattresses with box springsThe gentlemen Dan Bwho sold me these items was very niceWe had a pleasurable experience with himWe had our furniture set to deliver on March 28th, longer story short we hadn't moved to our new home on the set date so Dan told us he could store our furniture in the warehouse no problemWe thought, perfectThat's one less thing we will have to stress aboutA couple weeks later we were ready for our furniture, still not in our new home yet we had rented a storage unit to store all of our furniture at one place so when the time came we didn't have multiple places to go, I called furniture Max and found out our awesome salesman was no longer there that originally sold us the itemsMark informed us that he could deliver that following MondayMonday came and we never heard from himWhen my husband called he gave him the run around and said "oh something came up" can we schedule for tomorrowTomorrow came and the exact same thing happened all over againBy now I was a little irritatedI know things come up no big deal, I'm not a person who is demanding and want things right then and thereSo then Mark informed us he could deliver everything on Thursday we were to meet him at 7:o'clock at our storage unitWe arrived at 6:in case he happened to show up earlyHa! What was I thinking?!? 7:rolled around and still nothingWe had been waiting for an hourMy husband called and to our shocked surprise the same excuse(Insert sarcasm) something came up and he forgot to deliverBy now I'm mad and I just want our dollars worth of brand new furniture I orderedSo he tells us lets do FridayI can be there with it thenFriday came and nothingWe called and called and even texted with no responseWe finally get a call at midnight saying they're ready to deliver our furnitureAs *** as I was that it was midnight I wasn't about to let the furniture slip through our hands one more timeSo we meet them at midnight, delivery guys get out of the truck and you probably guessed itWe had chairs and no table and no mattressesBy now I can't even see straightThe gentlemen told us they would meet us first thing Saturday morningSaturday morning came and nothingBy now I do the calling and talking to Mark I politely tell him who I am and that we need our furniture we paid forHe proceeds to tell me I can pretty much go fly a kite and he was going to keep our furniture and hangs up on meI call back and tell him nicely we would be by with the police and file a report for theft and I was going to stop payment on my credit cardHe hangs up on me againNot seconds later my husband gets a call from him and says the furniture is on the wayThey are there within an hour and still forgot one mattressOne of the gentlemen told us he would make sure we got it and got our cell numberIt took him about hours to bring us our mattress but when he did he was very apologetic for his boss MarkAfter I told him he didn't need to apologize for him it wasn't his place he lets me know what a horrible person he is to work for and how he hasn't got paid for the weeks he's been therePoor guyHe said I just need a job I'm trying to buy a carHe said Mark wasn't going to let him bring us our mattress he was going to keep itHe made sure we got it
So long story short I would highly advise you all to not shop at Furniture Max and save yourself the headache and stressIf you think you're saving a little bit of money, think againIt's not worth itIt was the most disgusting service we ever dealt withThank the good Lord we finally have all our furniture and learned a lesson

Hello Revdex.com of Central Ohio, Inc,Thank you for the follow up with this matterAgain, we shipped what we sell onlineThe picture on Amazon website clearly showed bed frameGenerally , people well known what do they need for when they purchasing a bed frameWe were trying our best to help out for her wrong purchase but she was pointing out the frame had defect issue which not enough holes for adjust the frameIf this is defect we told her, we can simply issue full refund and even let her keep the frameAll we need is a picture to show the defect part that we can forward to factory for replacement as wellBut she now not mention defect issue any moreSo at this point, we can tell, the frame is not defectHowever, we sent a call tag for return this itemWe will have inspection report for proper refund since buyer not willing to provide a pictureThe refund will be issued after receive and inspection within 2-business daysFedEx call tag tracking # *** https://www.fedex.com/apps/fedextrack/?tracknumbers=997006050274108&cntry_code=u...⇄ up address:*** ***
*** *** *** ** *** *
*** ** ***
***This return has been refused by buyer on FedEx will attempt times, if still can't pick up , this return request will be considered canceled by buyer: *** ***
Thank you for your attention to this matterLet us know if you need more informationHave a nice day!FurniutureMaxx

Dear Revdex.com of Central Ohio INC.The customer placed this order on 10/15/and delivered on 10/18/The customer contacted us on 02/11/because of the damageBut this order passed our 30-Day return and replacement windowWe were not able to send replacement as freeLater on, the customer
contacted us because she thought she received the different productBut we shipped out the correct order that Amazon sent to us, the customer received the correct product that she orderedThe customer placed the parts order on 05/07/for one front leg and two cushions for $We shipped out on the same day, and delivered on 05/09/2015, FedEx Tracking#***After few communication regarding this order, we even refunded the money for the part replacementWe take our customer satisfaction seriously and we never hang up any phoneAgain, we only take the order that Amazon sent to us, Amazon has already solved this problem, please consider this case close. Day Return PolicyWe take your satisfaction very seriouslyYou may contact us with any questions or comments by email at [email protected] is prohibited on all platforms and will result in loss of warranty and benefits Defective or Damaged Items: Items that arrive damaged or defective may be reported within days of receiptWe will ship a replacement item at no charge upon receipt of your return.All items may be returned for a refund or exchange within days of the item being shipped from our warehouse (as determined by tracking #)Return shipping will be arranged by the buyer.All returned items must be in original packaging, unassembled, undamaged, and in resalable conditionAll hardware and parts must be includedReturned items are subject to inspection upon arrival, and any missing or damaged components will result in assessment and reduction of the final refund amount.If a refund is requested, the refund amount will be the original total less shipping charge, 20% restocking fee on the original item price, and any deductions resulting from return shipping damages or unreported defectsRefunds will be credited in to weeks from date of arrival for the returned item.No returns are accepted after the Day Return Policy period

Dear Revdex.com and customer,The customer wanted to return this order. But this order is through FurnitureMaxx (Amazon Marketplace Seller). For the remorse return, the buyer should manage the return shipping and there will be 20% restocking fee deducted from the final refund once we receive the return in...

good condition. We already sent these information to the customer. If the customer want to return this order. Please ship back to the return address that we provided. 30 Day Return PolicyWe take your satisfaction very seriously. You may contact us with any questions or comments by email at [email protected] is prohibited on all platforms and will result in loss of warranty and benefits Defective or Damaged Items: Items that arrive damaged or defective may be reported within 7 days of receipt. We will ship a replacement item at no charge upon receipt of your return.All items may be returned for a refund or exchange within 30 days of the item being shipped from our warehouse (as determined by tracking #). Return shipping will be arranged by the buyer.All returned items must be in original packaging, unassembled, undamaged, and in resalable condition. All hardware and parts must be included. Returned items are subject to inspection upon arrival, and any missing or damaged components will result in assessment and reduction of the final refund amount.If a refund is requested, the refund amount will be the original total less shipping charge, 20% restocking fee on the original item price, and any deductions resulting from return shipping damages or unreported defects. Refunds will be credited in 1 to 2 weeks from date of arrival for the returned item.No returns are accepted after the 30 Day Return Policy period.

Hi,Thank you for your notice. Actually we already solve this issue with the customer and we have reached to a solution. We are very sorry to see this Revdex.com claim. Please help us to closed because it has been resolved.Thanks

Good Morning Revdex.com of Central Ohio, Inc.Thank you for your attention in this matter. Customer purchased a bed frame from us through Amazon. Please check the link for the picture : http://www.amazon.com/gp/product/B000OR7NI6Customer ordered a bed frame as we posted online as the...

link shows , we shipped exactly what she ordered .  She called on 2.26 states the item had defect issue, She told us the frame only had 3 holes that she is not able to adjust to full size bed. we were very kind to tell her if is defect issue, we can simply let her keep the item and issue full refund back . Only first we need to see the picture to show the defect part for us to report to factory since we only carry item not make this item. In the phone conversation, she was promised she will take pictures when she gets home. It seems the whole thing is very simple and only need picture...But unfortunately, She made this whole thing so complicated. After hug up the phone, she filed A-Z claim right away through Amazon and even totally changed her words. She told another our Rep she wants a full refund and didn't need to provide pictures ( not what we asked ). From our many years online sales experience and her action and words. We know she was lying . Like she said, this item only retail for $50.00 with free shipping, we have no reason take too much time to solve a case unprofessionally. But since she filed A-Z claim on Amazon that we are not able to solve this case only through email nor phone conversation, we have to follow Amazon claim steps and take it back to do inspection for refund. Per our 30-day return policy, all of the defect/damage issue needs proof of pictures for free replacement or return. Since this buyer not willing to take picture. We will have call tag
send to FedEx for pick up on next Tuesday ( March 3). FedEx will attempt
3 times for pick up within 3 days.
30 Day Return Policy     We take your satisfaction very seriously. You may contact us with any questions or comments by email at [email protected]    Defective or Damaged Items: Items that arrive damaged or defective may be reported within 7 days of receipt, you will be requested provide proof of pictures for identify the damages/defectives. We will ship a replacement item at no charge upon receipt of your return.    All items may be returned for a refund or replacement within 30 days of the item being shipped from our warehouse (as determined by tracking #). Return shipping will be arranged by the buyer.    All returned items must be in original packaging, unassembled, undamaged, and in resalable condition. All hardware and parts must be included. Returned items are subject to inspection upon arrival, and any missing or damaged components will result in assessment and reduction of the final refund amount.    If a refund is requested, the refund amount will be the original total less shipping charge, 20% restocking fee on the original item price, and any deductions resulting from return shipping damages or unreported defects. Refunds will be credited in 1 to 2 weeks from date of arrival for the returned item.    No returns are accepted after the 30 Day Return Policy period. After received this return, the refund will be issued within 1 week after inspection done. We appreciate your support and attention to this matter. Thank you!Best Regards,www.FurnitureMaxx.com