[redacted] We are so sorry for your loss and our condolences to you and your family during these hard timesAs promised we will overnight your plates or what you let us know on Monday and matts where ordered brand new from BMWIf there is anything else we could assist you with please let us know.Thanks
Customer mother purchased a vehicle from us and referred her daughter to dealershipVehicle was a high mileage unit and customer bought in vehicle for repairs over the course of ownership and many claims went through warranty company as well as goodwill doneWe refunded to her what was due and er warranty had no value since claims exceeded purchase amountWe refunded what was due to her but had a hard time understanding why she did not get a refund from her warranty company
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *** This is the last letter sent to them [redacted] ** [redacted] December 26, 2017Re: Extended Warranty Cancellation To Whom It May Concern:This is my 5th attempt to cancel extended warranty on the Mercedez Benz I purchased in On April 11, 2017, I had a conversation with Cassie pertaining to cancelling the warranty on a S-I purchased in from BrillianceCassie advised me to send in the request in writingI immediately faxed the request to her attentionOn April 28th, I called and was told she received the information and it’s been processedI waited and heard nothing from anyoneOn June 26th, 2017, I called again and was told Cassie left for the day, but a message will be left for her to return my call the next dayI didn’t get a call in the morning so I called early afternoon and spoke to CassieDuring our conversation, she acted as if she had no idea what I was talking about until she got testyShe put me on hold 1:15pmI was on hold until 2:25pm when I decided to call back from another phoneI spoke to Alexandria who told me Cassie left the officeAs you can image how upset I wasI asked to speak to a supervisor or managerAlexandria put me on hold only to return telling me the manager was with a customer, but he will return my callI asked for the manager’s name who will be calling me backShe said BrandonI waited for the rest of the afternoon and didn’t receive any callI called back on the 28th of June and asked for Brandon who put me through to DarrenHe, (Darren), promised to call me back so I waited for a called and no call.The information on the car is “S-Class Mercedes BenzVIN- [redacted] ”, current mileage is 61,459.On Wednesday, October 4th, I spoke to three representativesThe first one put me on hold for minutes and didn’t returnI hung up and called back and was transferred to Cassie who told me the internet was down and she would call me backThis is the same Cassie who placed me on hold in June for over an hour She didn’t call back.On Friday, October 12th, I called again and spoke to Cassie who told me a check will be mailed to Ally, the holder of the auto loanI asked if a copy of what she’s sending to Ally could be sent to me, she asked for my email address and promised to send the informationI am still waiting.I called Ally and was informed nothing was receivedI am just tired of the incompetence and distasteful experience I received from Brilliance since day one of my transaction.All I’m asking for is a cancellation on the warrantyThe reason for this cancellation is because I’m getting an upgrade on the car and I don’t want to wait foreverI called back and spoke to another representative who informed me that one Tony is the owner and I could speak with himHe was not in the office but would have him call me backHe called back later that day and promised that they will send off the check that dayI still do not understand why it is so difficult to grant this requestI have no claim on this warrantyThere’s a $2,for wheel and tire and $5,for warrantyNothing of this was usedOnce again, I am reaching out to anyone in this organization to process my request, so I can close this chapterIf you have questions or concerns, please do not hesitate to call me at [redacted] Regards, [redacted] ***
[redacted] We are so sorry for your loss and our condolences to you and your family during these hard timesAs promised we will overnight your plates or what you let us know on Monday and matts where ordered brand new from BMWIf there is anything else we could assist you with please let us know.Thanks
You have to contact cassie and drive the vehicle down to be inspectedThanks
Customer mother purchased a vehicle from us and referred her daughter to dealershipVehicle was a high mileage unit and customer bought in vehicle for repairs over the course of ownership and many claims went through warranty company as well as goodwill doneWe refunded to her what was due and er warranty had no value since claims exceeded purchase amountWe refunded what was due to her but had a hard time understanding why she did not get a refund from her warranty company
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *** This is the last letter sent to them [redacted] ** [redacted] December 26, 2017Re: Extended Warranty Cancellation To Whom It May Concern:This is my 5th attempt to cancel extended warranty on the Mercedez Benz I purchased in On April 11, 2017, I had a conversation with Cassie pertaining to cancelling the warranty on a S-I purchased in from BrillianceCassie advised me to send in the request in writingI immediately faxed the request to her attentionOn April 28th, I called and was told she received the information and it’s been processedI waited and heard nothing from anyoneOn June 26th, 2017, I called again and was told Cassie left for the day, but a message will be left for her to return my call the next dayI didn’t get a call in the morning so I called early afternoon and spoke to CassieDuring our conversation, she acted as if she had no idea what I was talking about until she got testyShe put me on hold 1:15pmI was on hold until 2:25pm when I decided to call back from another phoneI spoke to Alexandria who told me Cassie left the officeAs you can image how upset I wasI asked to speak to a supervisor or managerAlexandria put me on hold only to return telling me the manager was with a customer, but he will return my callI asked for the manager’s name who will be calling me backShe said BrandonI waited for the rest of the afternoon and didn’t receive any callI called back on the 28th of June and asked for Brandon who put me through to DarrenHe, (Darren), promised to call me back so I waited for a called and no call.The information on the car is “S-Class Mercedes BenzVIN- [redacted] ”, current mileage is 61,459.On Wednesday, October 4th, I spoke to three representativesThe first one put me on hold for minutes and didn’t returnI hung up and called back and was transferred to Cassie who told me the internet was down and she would call me backThis is the same Cassie who placed me on hold in June for over an hour She didn’t call back.On Friday, October 12th, I called again and spoke to Cassie who told me a check will be mailed to Ally, the holder of the auto loanI asked if a copy of what she’s sending to Ally could be sent to me, she asked for my email address and promised to send the informationI am still waiting.I called Ally and was informed nothing was receivedI am just tired of the incompetence and distasteful experience I received from Brilliance since day one of my transaction.All I’m asking for is a cancellation on the warrantyThe reason for this cancellation is because I’m getting an upgrade on the car and I don’t want to wait foreverI called back and spoke to another representative who informed me that one Tony is the owner and I could speak with himHe was not in the office but would have him call me backHe called back later that day and promised that they will send off the check that dayI still do not understand why it is so difficult to grant this requestI have no claim on this warrantyThere’s a $2,for wheel and tire and $5,for warrantyNothing of this was usedOnce again, I am reaching out to anyone in this organization to process my request, so I can close this chapterIf you have questions or concerns, please do not hesitate to call me at [redacted] Regards, [redacted] ***