I bought a car from [redacted] in sept and he was awesome was a very pleasant experienceAbout a month after me having the car I received a phone call from someone at ford saying they messed up something in my contract and I needed to come re-signMe and my husband went to re-sign the contract on 10/11/with [redacted] the finance managerWhen we re-signed our due date went from 11/03/to 11/25/and payments went from $a month to $a monthSince this past sunday 11/08/I had started receiving non stop phone calls from my fincance company saying my payment was late and I was accumulating interest, which was concerning since my interest rate is 26% which is too highWhen I purchased car they would not let me negotiate my interest rate which I was ok with because they got my payment down to $I called the dealership and they were very rude, so I drove down there since it was close to my houseWhen I got there I spoke to [redacted] one of the managersHe took a copy of my contract and told me he would send it to the finance companyI called the finance company today 11/10/because I was told by [redacted] it could take a car for everything to finish and they said they received and heard nothing from fremont fordI called the dealership back after hearing this and spoke to some guy who was incredibly rude told me to be quiet when I tried to talk and then proceeeded to tell me that this was not there problemI hung up called back and spoke to [redacted] the finance manager directorWhen I said I was going to complain he told me to stop threatning him or he would not help meFinally he got my info said he would handle it and call me backHe called me back about minutes later telling me he spoke with my finance company and that everything was fixedOn my lunch break I spoke with my finance company and they confirmed that they spoke with [redacted] but that he did not send them the proper paperwork to fix the issueHe just got them to stop the collection callsI ended up calling my finance company again and faxing them a copy of my contractI also emailed them a copy of my contractThis whole issue could of been prevented if Fremont Ford would of done there job and sent the revised contract to the finance companyInstead I was spoken to in a disrespectful way and had to do there job and send up my own contractBy them not doing there job they put me at risk for losing my car since this was supposed to be my first payment and made me look badJust because me and my husband do not have the best credit does not mean we should not of been able to negotiate our interest rateThey treat there employees bad which is why my sales person [redacted] quit and they fired the guy who did my contract ***They are unorganized and should not be so rude and nonchalant when it comes to peoples contractsThere mistake could of messed up my credit and now I will probally have to pay the interest accumulated from the finance company thinking my payment was lateBad customer service in general they ruined and exciting experience of buying a new car
Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @fremontford.com The van is ready for delivery, and we are in the final stages of negotiations to come to a settlementOnce the settlement is finalized, we will contact Revdex.com again Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Fremont Ford was able to mitigate on our behalf with ReferTek Services which caused the delay and pay us some of the losses/damages because of the delay We have not yet received the payment but we trust we willThank you
Initial Business Response / [redacted] (1000, 10, 2015/12/08) */ We have attempted to contact the customer numerous times with no responseIt appears that the vehicle was in our shop one timeI would happily like to look at the vehicle to inspect itWe value our customers, and we take an enormous amount of pride in our workThe customer can contact me directly Regards, [redacted] General Manager XXX-XXX-XXXX [redacted] @fremontford.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response was not to resolve the situationI have a vehicle that has not been repaired with a check engine light constantly onAs my income does not allow exploratory repair that is suggested, I refuse to allow any further workI am happy to provide a reading of the check engine light at a third party to prove the problem has not been addressedNote that two problems were told to the dealer, but only one was addressedThe second problem involves my transmission that was ignoredNote my repair was supposedly done on a Saturday when only oil change personnel work at the repair center at that time Final Business Response / [redacted] (4000, 14, 2015/12/15) */ Mr***, Unfortunately, a third party does not have Ford factory trained technicians, nor do they have the Ford branded repair equipmentI am not sure what the outstanding issue is, but a check engine light can be a complicated issue with up to different problems/ fixes with the vehicleThat is why it is imperative to have MY service department look at the vehiclePlease contact me to schedule an appointment Regards, [redacted] @fremontford.com
Initial Business Response /* (1000, 9, 2014/12/23) */
Company responded via email:
My name is *** *** I am the Service Director who worked with *** *** and we worked together last month to resolve all his issues, I fixed all his problems at no charge and I gave him a free
rental for the day, I also followed up with the customer a week later to make sure everything was working fine and he was very happyHe also told me he was going to notify your office that his complaint was resolved and he was very happyI have enclosed a copy of the repair order I wrote when he came inI did leave him a message today to see if there was any other issuesWe left on great terms and he said he would be back in the future for his service needsI wanted to write to you so you understand I got assign this case and called our customer right awayIf you have any question please feel free to give me a call
Sincerely
*** ***
Service Director
Fremont Ford
(XXX) XXX-XXXX Fax (651-
XXXXX Balentine Drive Newark Ca XXXXX
''The Store That Gives You More''
Initial Consumer Rebuttal /* (2000, 11, 2014/12/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 9, 2014/06/02) */
Received business response via email on 6/2/14:
Our finance dept got *** *** for an auto loanHe assumed it was for any car so he called the store asking about his ideal carWhen he came in we reiterated to him his approval is
limited to a certain amount, if he wanted a more expensive car he would have to put more down paymentHe was expecting us to approve him on any car he wantsUnfortunately his approval amount is based on his credit
*** ***
General Sales Manager
Fremont Ford
Initial Business Response /* (1000, 5, 2015/12/22) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fremontford.com
The van is ready for delivery, and we are in the final stages of negotiations to come to a settlement. Once the settlement...
is finalized, we will contact Revdex.com again.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Fremont Ford was able to mitigate on our behalf with ReferTek Services which caused the delay and pay us some of the losses/damages because of the delay.
We have not yet received the payment but we trust we will. Thank you.
Initial Business Response /* (1000, 10, 2015/12/08) */
We have attempted to contact the customer numerous times with no response. It appears that the vehicle was in our shop one time. I would happily like to look at the vehicle to inspect it. We value our customers, and we take an...
enormous amount of pride in our work. The customer can contact me directly.
Regards,
[redacted] General Manager
XXX-XXX-XXXX
[redacted]@fremontford.com
Initial Consumer Rebuttal /* (3000, 12, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response was not to resolve the situation. I have a vehicle that has not been repaired with a check engine light constantly on. As my income does not allow exploratory repair that is suggested, I refuse to allow any further work. I am happy to provide a reading of the check engine light at a third party to prove the problem has not been addressed. Note that two problems were told to the dealer, but only one was addressed. The second problem involves my transmission that was ignored. Note my repair was supposedly done on a Saturday when only oil change personnel work at the repair center at that time.
Final Business Response /* (4000, 14, 2015/12/15) */
Mr. [redacted],
Unfortunately, a third party does not have Ford factory trained technicians, nor do they have the Ford branded repair equipment. I am not sure what the outstanding issue is, but a check engine light can be a complicated issue with up to 90 different problems/ fixes with the vehicle. That is why it is imperative to have MY service department look at the vehicle. Please contact me to schedule an appointment.
Regards,
[redacted]
[redacted]@fremontford.com
I bought a car from [redacted] in sept and he was awesome was a very pleasant experience. About a month after me having the car I received a phone call from someone at ford saying they messed up something in my contract and I needed to come re-sign. Me and my husband went to re-sign the contract on 10/11/2015 with [redacted] the finance manager. When we re-signed our due date went from 11/03/2015 to 11/25/2015 and payments went from $603.00 a month to $525.00 a month. Since this past sunday 11/08/2015 I had started receiving non stop phone calls from my fincance company saying my payment was late and I was accumulating interest, which was concerning since my interest rate is 26% which is too high. When I purchased car they would not let me negotiate my interest rate which I was ok with because they got my payment down to $525.00. I called the dealership and they were very rude, so I drove down there since it was close to my house. When I got there I spoke to [redacted] one of the managers. He took a copy of my contract and told me he would send it to the finance company. I called the finance company today 11/10/2015 because I was told by [redacted] it could take a car for everything to finish and they said they received and heard nothing from fremont ford. I called the dealership back after hearing this and spoke to some guy who was incredibly rude told me to be quiet when I tried to talk and then proceeeded to tell me that this was not there problem. I hung up called back and spoke to [redacted] the finance manager director. When I said I was going to complain he told me to stop threatning him or he would not help me. Finally he got my info said he would handle it and call me back. He called me back about 30 minutes later telling me he spoke with my finance company and that everything was fixed. On my lunch break I spoke with my finance company and they confirmed that they spoke with [redacted] but that he did not send them the proper paperwork to fix the issue. He just got them to stop the collection calls. I ended up calling my finance company again and faxing them a copy of my contract. I also emailed them a copy of my contract. This whole issue could of been prevented if Fremont Ford would of done there job and sent the revised contract to the finance company. Instead I was spoken to in a disrespectful way and had to do there job and send up my own contract. By them not doing there job they put me at risk for losing my car since this was supposed to be my first payment and made me look bad. Just because me and my husband do not have the best credit does not mean we should not of been able to negotiate our interest rate. They treat there employees bad which is why my sales person [redacted] quit and they fired the guy who did my contract [redacted]. They are unorganized and should not be so rude and nonchalant when it comes to peoples contracts. There mistake could of messed up my credit and now I will probally have to pay the interest accumulated from the finance company thinking my payment was late. Bad customer service in general they ruined and exciting experience of buying a new car.
Final Consumer Response /* (2000, 8, 2014/11/11) */
Thank you for the message and your effort in helping resolving the issue.
The business has contacted me and resolved the issue to my complete satisfaction.
Initial Business Response /* (1000, 8, 2015/06/17) */
At the time that the customer attempted to cancel the service contract, Century discovered that there was an open claim. We waited for the customer to get that resolved with Cetury since you cannot cancel a service contract with an open...
claim. Now that situation is resolved, and we have processed the cancellation for Ms. [redacted]. We have the check in hand for the customer, and we are communicating with the customer to send the check to her current lienholder. Today's note from the customer:
"Once I receive notification that this has been done I can then close the complaint with the Revdex.com". Check will be sent no later than 6-18-2015
Initial Consumer Rebuttal /* (2000, 10, 2015/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
There was no open claim with century when I first asked Fremont Ford to cancel the warranty. They ignored all contact with me for over 5 weeks until I finally submitted my claim with the Revdex.com. At that point for 2 short days of the 6 week time frame that I had been asking ford to cancel the agreement there was a claim open. It was open and paid out within 2 business days, then closed with the payout. Finally, after your second letter to Fremont Ford this issue has been dealt with. The ford company claims they sent a check to the bank that handles my car loan. If the check is not received in a timely manner I will reopen then claim if needed. I am very thankful for the Revdex.com's help in resolving this issue as Fremont Ford took advantage that I was no longer living near their dealership and could not handle the issue in person, their solution was to ignore my requests and deny me help until the Revdex.com sent 2 notifications to them. Thank you.
Initial Business Response /* (1000, 5, 2015/04/16) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fremontford.com
After speaking with the customer, there was a misunderstanding with his deal. In the interest of maintaining great customer...
relations, Fremont Ford decided to take care of the customer. I can say that both parties are now Completely Satisfied. I believe the customers intention is to remove the Revdex.com posting after our conversation and resolution.
Initial Consumer Rebuttal /* (2000, 7, 2015/04/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have recently spoke to the general manager of Fremont ford and after discussing the situation we have come to an agreement.
I bought a car from [redacted] in sept and he was awesome was a very pleasant experienceAbout a month after me having the car I received a phone call from someone at ford saying they messed up something in my contract and I needed to come re-signMe and my husband went to re-sign the contract on 10/11/with [redacted] the finance managerWhen we re-signed our due date went from 11/03/to 11/25/and payments went from $a month to $a monthSince this past sunday 11/08/I had started receiving non stop phone calls from my fincance company saying my payment was late and I was accumulating interest, which was concerning since my interest rate is 26% which is too highWhen I purchased car they would not let me negotiate my interest rate which I was ok with because they got my payment down to $I called the dealership and they were very rude, so I drove down there since it was close to my houseWhen I got there I spoke to [redacted] one of the managersHe took a copy of my contract and told me he would send it to the finance companyI called the finance company today 11/10/because I was told by [redacted] it could take a car for everything to finish and they said they received and heard nothing from fremont fordI called the dealership back after hearing this and spoke to some guy who was incredibly rude told me to be quiet when I tried to talk and then proceeeded to tell me that this was not there problemI hung up called back and spoke to [redacted] the finance manager directorWhen I said I was going to complain he told me to stop threatning him or he would not help meFinally he got my info said he would handle it and call me backHe called me back about minutes later telling me he spoke with my finance company and that everything was fixedOn my lunch break I spoke with my finance company and they confirmed that they spoke with [redacted] but that he did not send them the proper paperwork to fix the issueHe just got them to stop the collection callsI ended up calling my finance company again and faxing them a copy of my contractI also emailed them a copy of my contractThis whole issue could of been prevented if Fremont Ford would of done there job and sent the revised contract to the finance companyInstead I was spoken to in a disrespectful way and had to do there job and send up my own contractBy them not doing there job they put me at risk for losing my car since this was supposed to be my first payment and made me look badJust because me and my husband do not have the best credit does not mean we should not of been able to negotiate our interest rateThey treat there employees bad which is why my sales person [redacted] quit and they fired the guy who did my contract ***They are unorganized and should not be so rude and nonchalant when it comes to peoples contractsThere mistake could of messed up my credit and now I will probally have to pay the interest accumulated from the finance company thinking my payment was lateBad customer service in general they ruined and exciting experience of buying a new car
Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @fremontford.com The van is ready for delivery, and we are in the final stages of negotiations to come to a settlementOnce the settlement is finalized, we will contact Revdex.com again Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Fremont Ford was able to mitigate on our behalf with ReferTek Services which caused the delay and pay us some of the losses/damages because of the delay We have not yet received the payment but we trust we willThank you
Initial Business Response / [redacted] (1000, 10, 2015/12/08) */ We have attempted to contact the customer numerous times with no responseIt appears that the vehicle was in our shop one timeI would happily like to look at the vehicle to inspect itWe value our customers, and we take an enormous amount of pride in our workThe customer can contact me directly Regards, [redacted] General Manager XXX-XXX-XXXX [redacted] @fremontford.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response was not to resolve the situationI have a vehicle that has not been repaired with a check engine light constantly onAs my income does not allow exploratory repair that is suggested, I refuse to allow any further workI am happy to provide a reading of the check engine light at a third party to prove the problem has not been addressedNote that two problems were told to the dealer, but only one was addressedThe second problem involves my transmission that was ignoredNote my repair was supposedly done on a Saturday when only oil change personnel work at the repair center at that time Final Business Response / [redacted] (4000, 14, 2015/12/15) */ Mr***, Unfortunately, a third party does not have Ford factory trained technicians, nor do they have the Ford branded repair equipmentI am not sure what the outstanding issue is, but a check engine light can be a complicated issue with up to different problems/ fixes with the vehicleThat is why it is imperative to have MY service department look at the vehiclePlease contact me to schedule an appointment Regards, [redacted] @fremontford.com
Initial Business Response /* (1000, 9, 2014/12/23) */
Company responded via email:
My name is *** *** I am the Service Director who worked with *** *** and we worked together last month to resolve all his issues, I fixed all his problems at no charge and I gave him a free
rental for the day, I also followed up with the customer a week later to make sure everything was working fine and he was very happyHe also told me he was going to notify your office that his complaint was resolved and he was very happyI have enclosed a copy of the repair order I wrote when he came inI did leave him a message today to see if there was any other issuesWe left on great terms and he said he would be back in the future for his service needsI wanted to write to you so you understand I got assign this case and called our customer right awayIf you have any question please feel free to give me a call
Sincerely
*** ***
Service Director
Fremont Ford
(XXX) XXX-XXXX Fax (651-
XXXXX Balentine Drive Newark Ca XXXXX
''The Store That Gives You More''
Initial Consumer Rebuttal /* (2000, 11, 2014/12/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 9, 2014/06/02) */
Received business response via email on 6/2/14:
Our finance dept got *** *** for an auto loanHe assumed it was for any car so he called the store asking about his ideal carWhen he came in we reiterated to him his approval is
limited to a certain amount, if he wanted a more expensive car he would have to put more down paymentHe was expecting us to approve him on any car he wantsUnfortunately his approval amount is based on his credit
*** ***
General Sales Manager
Fremont Ford
Initial Business Response /* (1000, 5, 2015/12/22) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fremontford.com
The van is ready for delivery, and we are in the final stages of negotiations to come to a settlement. Once the settlement...
is finalized, we will contact Revdex.com again.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Fremont Ford was able to mitigate on our behalf with ReferTek Services which caused the delay and pay us some of the losses/damages because of the delay.
We have not yet received the payment but we trust we will. Thank you.
Initial Business Response /* (1000, 10, 2015/12/08) */
We have attempted to contact the customer numerous times with no response. It appears that the vehicle was in our shop one time. I would happily like to look at the vehicle to inspect it. We value our customers, and we take an...
enormous amount of pride in our work. The customer can contact me directly.
Regards,
[redacted] General Manager
XXX-XXX-XXXX
[redacted]@fremontford.com
Initial Consumer Rebuttal /* (3000, 12, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response was not to resolve the situation. I have a vehicle that has not been repaired with a check engine light constantly on. As my income does not allow exploratory repair that is suggested, I refuse to allow any further work. I am happy to provide a reading of the check engine light at a third party to prove the problem has not been addressed. Note that two problems were told to the dealer, but only one was addressed. The second problem involves my transmission that was ignored. Note my repair was supposedly done on a Saturday when only oil change personnel work at the repair center at that time.
Final Business Response /* (4000, 14, 2015/12/15) */
Mr. [redacted],
Unfortunately, a third party does not have Ford factory trained technicians, nor do they have the Ford branded repair equipment. I am not sure what the outstanding issue is, but a check engine light can be a complicated issue with up to 90 different problems/ fixes with the vehicle. That is why it is imperative to have MY service department look at the vehicle. Please contact me to schedule an appointment.
Regards,
[redacted]
[redacted]@fremontford.com
I bought a car from [redacted] in sept and he was awesome was a very pleasant experience. About a month after me having the car I received a phone call from someone at ford saying they messed up something in my contract and I needed to come re-sign. Me and my husband went to re-sign the contract on 10/11/2015 with [redacted] the finance manager. When we re-signed our due date went from 11/03/2015 to 11/25/2015 and payments went from $603.00 a month to $525.00 a month. Since this past sunday 11/08/2015 I had started receiving non stop phone calls from my fincance company saying my payment was late and I was accumulating interest, which was concerning since my interest rate is 26% which is too high. When I purchased car they would not let me negotiate my interest rate which I was ok with because they got my payment down to $525.00. I called the dealership and they were very rude, so I drove down there since it was close to my house. When I got there I spoke to [redacted] one of the managers. He took a copy of my contract and told me he would send it to the finance company. I called the finance company today 11/10/2015 because I was told by [redacted] it could take a car for everything to finish and they said they received and heard nothing from fremont ford. I called the dealership back after hearing this and spoke to some guy who was incredibly rude told me to be quiet when I tried to talk and then proceeeded to tell me that this was not there problem. I hung up called back and spoke to [redacted] the finance manager director. When I said I was going to complain he told me to stop threatning him or he would not help me. Finally he got my info said he would handle it and call me back. He called me back about 30 minutes later telling me he spoke with my finance company and that everything was fixed. On my lunch break I spoke with my finance company and they confirmed that they spoke with [redacted] but that he did not send them the proper paperwork to fix the issue. He just got them to stop the collection calls. I ended up calling my finance company again and faxing them a copy of my contract. I also emailed them a copy of my contract. This whole issue could of been prevented if Fremont Ford would of done there job and sent the revised contract to the finance company. Instead I was spoken to in a disrespectful way and had to do there job and send up my own contract. By them not doing there job they put me at risk for losing my car since this was supposed to be my first payment and made me look bad. Just because me and my husband do not have the best credit does not mean we should not of been able to negotiate our interest rate. They treat there employees bad which is why my sales person [redacted] quit and they fired the guy who did my contract [redacted]. They are unorganized and should not be so rude and nonchalant when it comes to peoples contracts. There mistake could of messed up my credit and now I will probally have to pay the interest accumulated from the finance company thinking my payment was late. Bad customer service in general they ruined and exciting experience of buying a new car.
Final Consumer Response /* (2000, 8, 2014/11/11) */
Thank you for the message and your effort in helping resolving the issue.
The business has contacted me and resolved the issue to my complete satisfaction.
Initial Business Response /* (1000, 8, 2015/06/17) */
At the time that the customer attempted to cancel the service contract, Century discovered that there was an open claim. We waited for the customer to get that resolved with Cetury since you cannot cancel a service contract with an open...
claim. Now that situation is resolved, and we have processed the cancellation for Ms. [redacted]. We have the check in hand for the customer, and we are communicating with the customer to send the check to her current lienholder. Today's note from the customer:
"Once I receive notification that this has been done I can then close the complaint with the Revdex.com". Check will be sent no later than 6-18-2015
Initial Consumer Rebuttal /* (2000, 10, 2015/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
There was no open claim with century when I first asked Fremont Ford to cancel the warranty. They ignored all contact with me for over 5 weeks until I finally submitted my claim with the Revdex.com. At that point for 2 short days of the 6 week time frame that I had been asking ford to cancel the agreement there was a claim open. It was open and paid out within 2 business days, then closed with the payout. Finally, after your second letter to Fremont Ford this issue has been dealt with. The ford company claims they sent a check to the bank that handles my car loan. If the check is not received in a timely manner I will reopen then claim if needed. I am very thankful for the Revdex.com's help in resolving this issue as Fremont Ford took advantage that I was no longer living near their dealership and could not handle the issue in person, their solution was to ignore my requests and deny me help until the Revdex.com sent 2 notifications to them. Thank you.
Initial Business Response /* (1000, 5, 2015/04/16) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fremontford.com
After speaking with the customer, there was a misunderstanding with his deal. In the interest of maintaining great customer...
relations, Fremont Ford decided to take care of the customer. I can say that both parties are now Completely Satisfied. I believe the customers intention is to remove the Revdex.com posting after our conversation and resolution.
Initial Consumer Rebuttal /* (2000, 7, 2015/04/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have recently spoke to the general manager of Fremont ford and after discussing the situation we have come to an agreement.