Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint, as they did not address my concerns For your reference, my complaint was summarized as "There are two areas I am seeking a refund so I can hire a different contractor to repair - Uncompleted repair of cracked sidewalk and driveway, and subsequent cracks in new concrete." Their response addressed a different issue which they divert responsibility to me - I have attached the original contract - where does it say anything about a 20% increase or any adjustment? It also reflects their denial of receiving emails and phone messages to their office and salesman - another attachment of my email dated Aug 10th And they are A+ rated by you??? Nothing is acceptable in their response and I am left to attempt calling them again to seek a refund for incomplete work and repair of poor workmanship.I will call their office on Wednesday but have little optimism of a resolution without having to spend additional money on legal costsI find it coincidental that after I posted a review on their Facebook page, that they decide to respond to Revdex.com - I should have started there instead of waiting over a month for a response through Revdex.com.At least I'll have another personal experience to use as an example in the business and consumer marketing classes I teach.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I called the office everyday for almost two weeks to have the work doneI was told someone would contact me to schedule the warranty work along with the seal coatNo one ever returned my callI called every few days to schedule with no call backFinally, I was told by the office manager my issue was going to be handled by the owner and he would call personally to take care of the issueThe owner never calledAfter dealing with this for six weeks, I contracted to have the repair done by someone elseOn July 7th, 2016, Freije Paving Inc office called to schedule the workTen weeks after my first callI believe the call from the office only came because of my complaint to the Revdex.comI will never recommend or use Freije Paving Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint, as they did not address my concerns For your reference, my complaint was summarized as "There are two areas I am seeking a refund so I can hire a different contractor to repair - Uncompleted repair of cracked sidewalk and driveway, and subsequent cracks in new concrete." Their response addressed a different issue which they divert responsibility to me - I have attached the original contract - where does it say anything about a 20% increase or any adjustment? It also reflects their denial of receiving emails and phone messages to their office and salesman - another attachment of my email dated Aug 10th And they are A+ rated by you??? Nothing is acceptable in their response and I am left to attempt calling them again to seek a refund for incomplete work and repair of poor workmanship.I will call their office on Wednesday but have little optimism of a resolution without having to spend additional money on legal costsI find it coincidental that after I posted a review on their Facebook page, that they decide to respond to Revdex.com - I should have started there instead of waiting over a month for a response through Revdex.com.At least I'll have another personal experience to use as an example in the business and consumer marketing classes I teach.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I called the office everyday for almost two weeks to have the work doneI was told someone would contact me to schedule the warranty work along with the seal coatNo one ever returned my callI called every few days to schedule with no call backFinally, I was told by the office manager my issue was going to be handled by the owner and he would call personally to take care of the issueThe owner never calledAfter dealing with this for six weeks, I contracted to have the repair done by someone elseOn July 7th, 2016, Freije Paving Inc office called to schedule the workTen weeks after my first callI believe the call from the office only came because of my complaint to the Revdex.comI will never recommend or use Freije Paving Regards, [redacted]