Freeman Electric

Initial Business Response / [redacted] (1000, 5, 2016/05/03) */ ***Revdex.com Note: Please see attached notes and emails from the consumer that were provided by the business[redacted] Contact Name and Title: Albert F [redacted] Contact Phone: [redacted] Contact Email: [redacted] @triad.rr.com Ms [redacted] bought a house from [redacted] in which we are the electrical contractors for She wanted some fixtures changed in her house and emailed us We got with the superintendent for permission to do the work since the house had not closed yet They agreed to the work We spoke with Ms [redacted] and scheduled the work to be done on Tuesday 4/12/so that SHE could be at home when the work was doneWe arrived at her house and she was not there but [redacted] from [redacted] was You can reach him at [redacted] for his story We did the work as she asked but one of her lights were damaged She accused us of throwing it in the dumpster which we did not She continues to send nasty notes and emails to us and we have just ignored her We told that the invoice would not be adjusted as we did not charge her for a typical service trip charge She did pay the bill but the check has not cleared yetShe also sent a nasty hand written note along with the check which I have and would like to send to youShe continues to send emails saying she is going to sue us and uses extremely foul language I have all of these emails and would like to submit them for evidence We are an upstanding company and we do not take this lightly [redacted] Homes said that she was an issue from the beginning of them dealing with her I would like to submit these emails from her if you can contact me and give me an email address Thank You Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Electrian was hired on a personal base and has nothing to do with the builder of the houseService that was requested was not done properlyThe owner of the company claimed that light was already broken, but nobody called to report the damage while they were in the houseThey had contact information and called previously that day about other issuesThis just shows that the electrician tried to cover up the fact that he damaged the lightPendant lights were installed improperly and unprofessionally and not according to standardsIf any questions were open, they could have contacted me as they did earlier that dayOwner of the business was called to discuss the issues as well as the fact that service request was not fulfilledHe immediately went into defense mode and started yelling unprofessionally over the phone and hung up on meI asked why the foyer light was not installed as all parts were available and he said if they were, why I didn't do it myself thenI hired a company because I was month pregnant to do the work for me, I don't think I have to listen to somebody telling me I should do it myself when I pay someone to do itI ended up installing the light myselfCompany owner handles complaints very unprofessional instead of listening to customer complaints he brushes them off and hangs up on you when you call to resolve issues instead of discussing a solution or providing good customer service

Initial Business Response /* (1000, 5, 2016/05/03) */
***Revdex.com Note: Please see attached notes and emails from the consumer that were provided by the business.***
Contact Name and Title: Albert F*
Contact Phone: ***
Contact Email: ***@triad.rr.com
Ms*** bought a house
from *** in which we are the electrical contractors for She wanted some fixtures changed in her house and emailed us We got with the superintendent for permission to do the work since the house had not closed yet They agreed to the work We spoke with Ms*** and scheduled the work to be done on Tuesday 4/12/so that SHE could be at home when the work was doneWe arrived at her house and she was not there but *** from *** was You can reach him at *** for his story We did the work as she asked but one of her lights were damaged She accused us of throwing it in the dumpster which we did not She continues to send nasty notes and emails to us and we have just ignored her We told that the invoice would not be adjusted as we did not charge her for a typical service trip charge She did pay the bill but the check has not cleared yetShe also sent a nasty hand written note along with the check which I have and would like to send to youShe continues to send emails saying she is going to sue us and uses extremely foul language I have all of these emails and would like to submit them for evidence We are an upstanding company and we do not take this lightly *** Homes said that she was an issue from the beginning of them dealing with her I would like to submit these emails from her if you can contact me and give me an email address Thank You
Initial Consumer Rebuttal /* (3000, 9, 2016/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Electrian was hired on a personal base and has nothing to do with the builder of the houseService that was requested was not done properlyThe owner of the company claimed that light was already broken, but nobody called to report the damage while they were in the houseThey had contact information and called previously that day about other issuesThis just shows that the electrician tried to cover up the fact that he damaged the lightPendant lights were installed improperly and unprofessionally and not according to standardsIf any questions were open, they could have contacted me as they did earlier that dayOwner of the business was called to discuss the issues as well as the fact that service request was not fulfilledHe immediately went into defense mode and started yelling unprofessionally over the phone and hung up on meI asked why the foyer light was not installed as all parts were available and he said if they were, why I didn't do it myself thenI hired a company because I was month pregnant to do the work for me, I don't think I have to listen to somebody telling me I should do it myself when I pay someone to do itI ended up installing the light myselfCompany owner handles complaints very unprofessional instead of listening to customer complaints he brushes them off and hangs up on you when you call to resolve issues instead of discussing a solution or providing good customer service

Initial Business Response /* (1000, 5, 2016/05/03) */
[redacted]Revdex.com Note: Please see attached notes and emails from the consumer that were provided by the business.[redacted]
Contact Name and Title: Albert F[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@triad.rr.com
Ms. [redacted] bought a house...

from [redacted] in which we are the electrical contractors for. She wanted some fixtures changed in her house and emailed us. We got with the superintendent for permission to do the work since the house had not closed yet. They agreed to the work. We spoke with Ms. [redacted] and scheduled the work to be done on Tuesday 4/12/16 so that SHE could be at home when the work was done. We arrived at her house and she was not there but [redacted] from [redacted] was. You can reach him at [redacted] for his story. We did the work as she asked but one of her lights were damaged. She accused us of throwing it in the dumpster which we did not. She continues to send nasty notes and emails to us and we have just ignored her. We told that the invoice would not be adjusted as we did not charge her for a typical service trip charge. She did pay the bill but the check has not cleared yet. She also sent a nasty hand written note along with the check which I have and would like to send to you. She continues to send emails saying she is going to sue us and uses extremely foul language. I have all of these emails and would like to submit them for evidence. We are an upstanding company and we do not take this lightly. [redacted] Homes said that she was an issue from the beginning of them dealing with her. I would like to submit these emails from her if you can contact me and give me an email address. Thank You
Initial Consumer Rebuttal /* (3000, 9, 2016/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Electrian was hired on a personal base and has nothing to do with the builder of the house. Service that was requested was not done properly. The owner of the company claimed that light was already broken, but nobody called to report the damage while they were in the house. They had contact information and called previously that day about other issues. This just shows that the electrician tried to cover up the fact that he damaged the light. Pendant lights were installed improperly and unprofessionally and not according to standards. If any questions were open, they could have contacted me as they did earlier that day. Owner of the business was called to discuss the issues as well as the fact that service request was not fulfilled. He immediately went into defense mode and started yelling unprofessionally over the phone and hung up on me. I asked why the foyer light was not installed as all parts were available and he said if they were, why I didn't do it myself then. I hired a company because I was 8 month pregnant to do the work for me, I don't think I have to listen to somebody telling me I should do it myself when I pay someone to do it. I ended up installing the light myself. Company owner handles complaints very unprofessional instead of listening to customer complaints he brushes them off and hangs up on you when you call to resolve issues instead of discussing a solution or providing good customer service.