Freehand Flooring

We sincerely apologize to the consumer for the difficulties he has experienced with his Yamaha Viking VI Side-by-side, as well as the seemingly contradictive information he has received from us After obtaining additional details from the dealer, we have reassessed the situation and will cover this repair in full under the factory warranty The consumer has been advised, and a new crate motor has been dispatched to the dealer to expedite repairs Thank you for allowing us the opportunity to review this situation and respond to the consumer’s concerns

We sincerely apologize to the customer for his frustration and concernsWe have contacted both him and his servicing dealership in an effort to address his complaints and clarify Yamaha’s responsibilities to our customers under the Yamaha Limited Warranty for the Waverunner product line: to wit, that if a Yamaha product is determined by one of our authorized dealers to suffer from a manufacturing defect within the warranty period, Yamaha will cover not only repair, but also any diagnostics carried out by said dealer leading to the diagnosis of a defectIn the absence of such a diagnosis, however, customers may be required to assume financial responsibility for any diagnostics they authorize a dealer to carry out on their unit.The customer was additionally concerned about a non-defect cosmetic tear in the padding of the stepladder on one of his unitsAlthough such a non-defect cosmetic tear does not qualify for repair or replacement under the Yamaha Limited Warranty, Yamaha has exceptionally agreed to cover replacement of the stepladder in question as a goodwill gesture in an effort to help repair our relationship with the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I do not accept a generic apology as a resolution to this issue I have around or complaints about this business, but here are my two principle concerns #Yamaha has long known that there is a serious defect in their and waverunner models powered by the svho engineI have a file on this subject that now weighs in excess of pounds and is narly inches thickThere is an intentional effort on the part of Yamaha to put forth the impression that the defect that caused my injury was a rare fluke and that all the complaints about the defective timing chain assembly are being exageratedHowever, after getting inured when the timing chain snapped while traveling 65mph, I have found multiple cases where clubs that had several svho powered craft suffered 60-75% failure rate and even single people who own multiple waverunners have had all their timing chains snap This suggests a failure rate that is significant enough that Yamaha should have sent notification letters to registered owners like me that their ski might potentially buck them off at high speed when the chain snaps Why am I so upset that I did not get a letter like this? A) Had I received such a letter, I would have sold the ski before it broke and would not have been injuredB) I could have replaced the ski so that our entire summer riding season would not have been totally lostAnd C) I would have sold the waverunner so that I was not left with a boat that has been completely compromised by a disorganized month long rebuild process I am very certain that our waverunner will be far more prone to breakdowns after being rebuilt in a non factory setting The shop has told me that my parts have been spread out over multiple benches for a great length of time due to delays...I'm no expert but that sounds badall it would take is a few grains of sand to make it into the bottom end to chew up bearings...according to [redacted] the co owner who is a pilot and seen cessnas fall out of the sky over this sort of thing Lastly, I would not have been driving full speed had I known the boat was so prone to sudden stopage I paid as much as a car for this machine and I assumed it was not a toy but an actual ocean going boat # I know this may not be my business, but [redacted] and I are extremely upset that to this day, Yamaha dealers around the country are still selling new waverunners from and year models without giving these buyers the slightest warning of this well known defect As [redacted] of the online magazine "Watercraft Journal" says: Yamaha is QUIETLY WORKING WITH CUSTOMERS AND DEALERS TO RESOLVE THIS ISSUE TO AVOID AN EXPENSIVE RECALL AND LAWSUITS LIKE WITH THEIR RHINO The problem I have with that once again, is that [redacted] and I were injured as a direct result of this effort to address this matter QUIETLY WE also came close to getting run over by a gigantic car ferry due to the perilous location where the ski broke down, and only minutes before we had crossed the oncoming path of a containor ship so massive that we would have been killed had we broken down at this earlier spotSeattle is a busy port! Our injuries were not life threatening, but my neck still hurts to this day, and [redacted] is likely to have to have hip surgery on his right hip and shoulder Some of us who ride these waverunners (say 98%) are not extreme sport athletes in their teens....we don't' assume a high degree of risk just to ride around in a a Yamaha boat

We appreciate the opportunity to evaluate customer concerns and provide resolutionsCustomer satisfaction is our number one priority, and we strive to improve every customers’ experience We have been in contact with the consumer regarding the situation with his Yamaha Viking We explained to the consumer the modifications made to the unit were the root cause of the failure, as no manufacturing defect has been identifiedDespite this information, we offered some goodwill assistance toward the repair, which the consumer has declined at this time We sincerely apologize for the negative experience the consumer has had, and we are elated that he has given us the opportunity to show our commitment to customer satisfaction and their experience with our product Should the consumer change his mind our offer will remain open for the next days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below T he tires & wheels where on the Viking when I bought it from YAMAHAI did NOT added those WHEELS & TIRES to it.That is something the YAMAHA DEALER put on before I seen it on the SHOWROOM floor.So YAMAHA dealer VOLD there own warranty Regards, [redacted] ***

We apologize to the consumer for any inconvenience related to his ATV Yamaha’s Extended Service ("Y.E.S.") contract, an extension of our limited factory warranty, covers repairs due to defects in workmanship or materials To date we have not yet identified a defect with this vehicle, but we will investigate further and obtain additional information from the dealer We value the consumer’s business and hope to resolve this in a manner which is amenable to all parties We have been in contact with the consumer and provided him with a personal customer relations representative while we look into his concerns Thank you for allowing us the opportunity to respond to the consumer’s concerns

Again, we are genuinely sorry for the consumer’s inconvenience We understand how frustrating it can be when a vehicle requires repairs We stand behind our warranty obligation to repair the vehicle We have asked the dealer to expedite repairs, and out of an abundance of caution we are having them replace the entire engine assembly using a new, genuine Yamaha engine As an extra step, we will additionally have the dealer water test the vehicle under operating conditions to rule out any ongoing concerns Once the vehicle has been repaired in its entirety and is back with the consumer, we are open to discussing compensation for his difficulties Thank you for allowing us the opportunity to respond Regards, Yamaha Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] "Unfortunately, the consumer became aware of the concern at the beginning of this process" Really? its a bad thing that an informed consumer knew about a safety recall and was proactive about their own safety I know that Yamaha is limiting the cost of this severe recall but lets understand the severity of possibilities of a transmission failure That being said [redacted] at Yamaha has been helpful in getting my motorcylce to a dealership in my area and splitting the cost of delivery and pickup Mind you this is not the dealer that I bought this bike at(FREEDOM CYCLE/CONCORD NH) this dealership and its service manager(***) are bald faced liars about why they cant help me get my bike to them, so not interested in service after the sale of a bike[redacted] knows the details It just seems that Yamaha has no skin in the game with conducting quality customer service their loyal customers expect from dealerships that sell there bikes They also need to help owners of these brand new bikes with some kind of extended warranty cost assistance being that this covered repair is very intrusive to the potential reliability of the motrcycleMy bike only has miles on it and the warranty runs out in april 2016/ pretty ironic that Yamaha has been sending me emails about extended warranty coverage/ they need to show good faith to customers and assist with the cost of their Y.E.S coverage.....thank you

We have contacted the consumer to address their concerns with the recall performed on their YZF R-Motorcycle and the Customer Service rendered to the consumer during this experienceAfter listening to the consumer, we have proposed a factory representative meet with the consumer to evaluate the situation

We apologize to the consumer for the difficulties he has experienced with his SRViper snowmobile A technician at our authorized dealer test rode the vehicle and reported that all vehicle sounds were normal Our Yamaha Field Support Manager (“FSM”) test rode the vehicle in December and did not hear any odd or unusual sounds, nor was there any evidence of the track rubbing against or hitting the tunnel at that time We understand the consumer has reported ongoing concerns with the snowmobile, and we have scheduled our FSM to further inspect it at Waldoch Sports the week of March Yamaha’s factory warranty and our available Yamaha Extended Warranty (“Y.E.S.”) protect our valued consumers from unanticipated expenses related to defects in workmanship or materials We recognize that the snow sports season is limited, but to date we have not identified any defects in workmanship or materials Thank you for allowing us the opportunity to respond to the consumer’s concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We apologize for any inconvenience the consumer has experienced relating to our WaveRunner product Our vehicles in the US market are set to display miles per hour (MPH) from the factory, but they can easily be changed to kilometers per hour (km/h) on request The best way to keep the preferred setting is to shut the vehicle down by removing the lanyard OR shut it down using the stop switch and then waiting for the meter to complete powering down Either of these methods will maintain the chosen measurement without inadvertently toggling to the alternate setting Thank you for allowing us the opportunity to respond to the consumer’s concerns Yamaha Customer Relations

Once again, we sincerely apologize to the consumer for the situation he is in with his ATV Yamaha’s Extended Service product offers consumers protection against unanticipated expenses related to factory defects, but no defect has been identified in workmanship or materials We made a small good will offer toward some parts and labor, and suggested that the vehicle really needs a major overhaul due to its condition, use, and inadequate maintenance, but the consumer declined our offer Thank you for allowing us to respond to the consumer’s concerns

We apologize to the consumer for the inconvenience and distress that he has experienced with his Yamaha YXZ1000R A supervisor is currently working with him to expedite a complete motor assembly to Performance Yamaha in Wasilla We have also contacted the servicing dealer and encouraged them to order any additional parts required for the installation of this motor and complete repair of the vehicle It is our understanding that the consumer is satisfied with this resolution If that is not the case, or if there any further concerns, we encourage him to contact Yamaha Customer Relations at (800) 962-Thank you for allowing us the opportunity to respond to the consumer’s concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for your comments about the Star Bolt R-Spec Motorcycle. Yamaha Motor Corporation, U.S.Ais constantly striving to build the best products in the market today. Every year we do extensive testing and research to achieve this goal, and feedback from our valued customers plays a large part in this research. There are always going to be improvements from one year to the next. We do not make these improvements due to a problem that was experienced or due to a flaw in a prior model, but we do this to improve our products for our customers to enjoy. That fact that these changes are made does not mean that we in any way feel the previous model is inferior
Thank you for sharing your concerns with us
Yamaha Motor Corporation
Customer Support Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yamaha contacted me and told me that they were looking at paying for part of the repairThey were suppose to contact the dealer and get an estimate then call me backI have not heard back from themThat was on 8/22/days ago.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spent 27k dollars on a Yamaha YXZ 1000R with all of the Yamaha accessories added on to the 21K purchase priceLess than months and Hours on the machine my rod froze and completely destroyed the engineI pleaded with Yamaha Custmer service to get me a new motor, but all they will do is attempt to order all of the components to build a new engine and then ask the service rep to build that motor from scratch in the dealership, and he has never done this before as this is a new motorAt this point that machine has been in the shop almost as long as I've owned it, this is completely foul and Yamaha needs to buy back this lemon from meI shouldn't have to wait all Summer for Yamaha to order all of these engine components that are on back order in order to get my machine back*** a supervisor from customer service promised me she would send me a new motor and that it would arrive early May and would be overnightedUnder those terms I resolved my previous complaintNow I'ts late May and she won't return my phone calls and retracted her promise to me to overnight a crate motorAll customer service at Yamaha has done is lie to me and make empty promisesThis machine has been in the shop for almost months, which is longer than I have had itUnder the Alaskan ATV Lemon Law Yamaha owes me a new machine for anything that's been in the shop longer than daysThis Yamaha has been in the shop broke for 2x as long as I have owned machineI never should have said my original Revdex.com complaint was resolved, because since then they have stopped doing anything for meI'm heavily considering a law suit unless Yamaha makes this situation right!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***LIKE I SAID IN THE COMPLAINTYAMAHA LEFT ME OUT IN THE COLD

We understand and regret the consumer’s frustration over this situation
Yamaha Motor Corporation is proud of our heritage and reputation for manufacturing products with the highest standards of quality and workmanshipProduct excellence is the cornerstone of our commitment to customer satisfactionOur dealers are independently owned and operated, but we take great pride in our extended network and high level of customer satisfactionWe will address the consumer’s concerns appropriately with the dealer and we thank him for taking the time to inform us of his regrettable experience
By saying it was “unfortunate” that the consumer learned of our pending recall early in our process, we only meant to acknowledge his building aggravation over the amount of time that passed before the details were finalized and a specific resolution announcedPlease accept our apologies for any misunderstandingWe will continue to work with the consumer to assist him in any way possible, and remain committed to his continued enjoyment of his Yamaha R
Thank you for allowing us the opportunity to respond to his concerns